© CSS Corp | Confidential | www.csscorp.com 1 Customer Experience Reimagined© CSS Corp | Confidential | www.csscorp.com 1
Pre-Placement Presentation
© CSS Corp | Confidential | www.csscorp.com 2 Customer Experience Reimagined© CSS Corp | Confidential | www.csscorp.com 2
What are you looking for,
in your profession?
❑ Money
❑ Stability
❑ Career Growth
❑ All of the above
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‘‘We offer Careers, not Just jobs”
- Manish Tandon, CEO, CSS Corp
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CSS Corp’s Global Service Delivery Operations
CLARK, PHILIPPINES
Proposed Delivery Center
CHENNAI,(3) INDIA
Delivery Centers
MANILA, PHILIPPINES
Delivery Center
WROCLAW, POLAND
Delivery Center
DALLAS, TX, USA
Sales Office &
Delivery Center
MAURITIUS
Delivery Center
BANGALORE,(2)
INDIA
Delivery Centers
COSTA RICA (2)
Delivery Center
DALIAN, CHINA
Delivery Center
LONDON, U.K.
Regional Office
DRAPER, UT, USA
Delivery Center
NEW JERSEY, NJ
Sales & Client Support
Sales & Client Support
3400
50
500
150
400
100
Delivery Centers
ROMANIA
Proposed Delivery Center
1400
MILPITAS, CA
Sales Offices
100
Proposed Delivery Center
Multi-lingual | Multi-channel | Multi-vendor Technical Support Capabilities
8000+Employees
120+Clients
18Global
Centers
25Languages
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CSS Corp Services Overview
• Customer Acquisition
• Customer Service
• Technical Support
• Premium Services
• Account Management
& Retention
Customer Experience
Management
• Customer Care
• Technical Support
• Customer Success
• Professional Services
• Sales and Operations
• Education Services
Enterprise
Support Services
• Network Consulting
• Network Engineering
• Network Deployment
and Migrations
• Field Services
• End-to-end 5G
Services
• NFV Acceleration
• Network Support
Services
Network
Services
• Application
Modernization
• Mobile/ Web
Development
• Cognitive Analytics
• Chatbots/ Virtual
Assistance
• Salesforce Integration
• Digital Marketing
• Content Management
• CRM Implementation
Digital
Engineering Services
• GIS Consulting
• Data Acquisition
Services
• Data Processing and
Content Management
• Spatial Analytics and
Insights
• Custom Application
and Development
• Industry Specific
Geospatial Solutions
Geospatial
Technology Services
• Cloud Migration
• Infrastructure Ops
• Intelligent Service
Desk
• Cognitive Automation
• Cloud DR & DB
Migration
• Managed Security
Services
Cloud and
Infrastructure
Services
Powered by CSS Corp’s Cognitive Solutions
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Key Digital Platforms from Innovation Labs
Network Services Digital Engineering Services Managed Security Services
NFV Automation SuiteNail-IT
AI-based Testing Tool
Intelligent Security Operations
Center
Customer Experience Management Enterprise Support Services Cognitive Analytics
Digital Experience Suite (B2B)Cognitive Customer Experience
Platform (B2C)Active Insights
Cloud Transformation Services Managed Infrastructure Services Digital Workplace Services
ContelliCognitive IT Operations Platform
CloudMAP & CloudPATHEnd User Computing Solution
(EUCS)
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Telecom, Media and Technology
Key clients
Retail and CPG
Healthcare &
Life Sciences
Other
Enterprises
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When you are with us, you get…
Remuneration
Attractive Salaries and
perks, along with plenty
of more benefits
Learning
Opportunities
Knowledge-sharing with
peers is encouraged
here
Diverse Work
Culture
We enjoy a multi-cultural
work environment
Reputed
Company
Most importantly, a
BRAND NAME you
would love to be
associated with
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Skill + Outreach Training Program
300 Hours of
Instructor Led
Training in a
State of the Art
Facility
Trainings
Technology Training
• Voice & Accent
• Language enhancement
• Culture Sensitization
• Customer Orientation
Program
• Email Etiquette
• Activities
• Hardware
• Operating System
• Networking Fundamentals
• Networking Devices
• WAN & Remote
Connectivity
• Wireless Networking
Soft Skills Training
Access to Techcareer portal Techcareer.co.in “CSS Corp Certified Tech Support Professional”
Product & Process
Training
• Product features, functionality,
version and nomenclature
• Product Registration,
Installation, configuration
• Trouble shooting techniques
• Product known issues
• Process & Tools
Winner of NASSCOM Digital Skills Award 2017
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Career Progression at CSS CorpGet to work for a company featured in ETNOW 2019, “Dream Companies to Work For” in India
Career Path
Enterprise Technical
Application Services (ETAS)Network Services / Cloud
Infrastructure & Security
Services (INCS)
Digital Engineering
Services (DES)
1. CSS Corp Certified Routing &
Switching Professional ; 2. CSS
Corp Certified Firewall & Security
Professional
CSS Corp Certified Cloud &
Infrastructure Management
Professional
CSS Corp Certified Application
Development & Testing
Professional
BENEFITS
Technical Skill Upgradation
Industry Certification
Career Transformation & Growth
Preserve TechSupport DNA
Top Talent Retention
Mobilize current workforce for new business,
opportunities & expansion
Attract Talent
Retain Talent
Ready to deploy Talent
Enhance Productivity
Employee
Organization
Source BU
Destination BU
Technical
Support
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Work Life Harmony..Never a Tight Rope Walk
Leave, Holiday & Attendance
▪ 24 days – General Leave
▪ 9 days – Festival/National Holidays
▪ Comp-Off
▪ Leave without Pay
▪ Relocation Leave
▪ Hospitalization Leave
▪ Donate your leave option
Hours of Work
▪ Weekly schedule of
5 days * 9 hours
▪ 24 * 7 accessibility
to all premises
▪ Workdays and shift
work timings
subject to project,
client and location
needs
Special Leaves
▪ Maternity leave
▪ Paternity leave
▪ Wedding Anniversary
Leave
▪ Birthday Leave
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Travel Safe with CSS Corp’s Transport System (CETS)
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Mirth and Merry…Our Sparks of Joy
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Nobody Wins as Many Awards as We Do…
30 of Top 50 Telecom
Companies Globally6 of Top 10 Networking
Companies
World’s No. 1 Internet
Technology Company
World’s 2nd Largest FMCG
Company
We partner with some of the most reputed names in
the industry
22+ International Awards in the Last 2 Years
Brand Excellence
Winner of CMO Asia Award
2019 for Brand Excellence in
IT/ITeS Sector.
- Aug, 2019
Best Technical Support Solution
Gold Stevie for Best Technical
Support Solution – Computer Services
at International Business Awards
- Aug, 2019
Customer Service Excellence
Won the Customer Service Excellence
Award 2019 in the “Transformation”
category for its MSP modela
- Sep, 2019
Customer Experience
Management (B2C)
Winner of Gold at The 10th
Annual 2018 Golden
Bridge Awards
- Oct, 2018
95+ Analyst Recognitions in the Last 2 Years
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The Word has Spread…
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• Excellent English communication
• Basic knowledge in Hardware, Networking and Operating Systems
• Ability to solve technical queries related to Networking and Connectivity Issues
• Practical approach towards Problem Solving
• Excellent English communication
• Basic knowledge in Hardware, Networking and Operating Systems
• Ability to solve technical queries related to Networking and Connectivity Issues
• Practical approach towards Problem Solving
• Ready to work in Night Shift
Technical Support
Engineer
What do we look for?
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Eligibility
Technical Engineer
B.E / B.Tech
M.E / M.Tech
MCA
B.Sc (CS) / B.Sc(IT)
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Hiring Process
Technical Engineer
Stage 1
Online Assessment (Communication, Networking Concepts)
Stage 2
Ops / Tech Assessment
Stage 3
HR Discussion / Documentation
Provisional Offer
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Salary Package
Technical Engineer
Rs.2,12,000 pa
Opportunity to get 3.16L if you outperform
M.E/M.Tech gets Rs.4,00,000 pa
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Our Locations: U.S.A | U.K | China | Costa Rica | India | Mauritius | Philippines | Poland | Singapore
Customer Engagement Reimagined
Thank You