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Welcome

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• SCQAA-SF (www.scqaa.net) chapter sponsors the sharing of information to promote and encourage the improvement in information technology quality practices and principles through networking, training and professional development. 

• Networking: We meet once in 2 months in San Fernando Valley.

• Check us out on LinkedIn (SCQAA-SF)• Contact Sujit at sujit58@gmail.com or call 818-

878-0834

About SCQAA-SF- A Not-for Profit Organization

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Membership Benefits:

• Excellent speaker presentations on advancements in technology and methodology

• Networking opportunities • PDU, CSTE and CSQA credits • Regular meetings are free for members

and include dinner

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Effective Innovation Techniquein a Learning Organization(utilizing Knowledge Base)

SCQAA

April 18, 2012

Kiho SohnInnovation-KM Consultant

kihosohn@sohnconsulting.com

818-620-4989

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Business Innovation

Converging Process

IdeaGeneration

Selection/ Validation

Opportunities New Products

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Technical Innovation

Diverging Process

IdeaGeneration

Selection/ validation

Problems Solutions

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Wisdom of Crowd…Not as Smart as Crowd

How smart am I…?

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Brainstorming Session in work…

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Beyond the participants’ experiences

Knowledge-bases

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Have you heard these terms?• Communities of Practices• Collaboration• Social Networking• Lessons Learned Database/ Best Practices• Advanced Search Engine• Experts Locator/ Expertise Network• Document Management System• Enterprise Content Management• Knowledge for Innovation

These are all parts of Knowledge Management!!!

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Collaboration

Searching& Organizing

Learning & Training

CapturingPeople

Media-based

People Media- based

Knowledge Transactions

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Knowledge-base

Learning During

Learning After

Learning Before

Learning Organization

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Knowledge-based Innovation - TRIZ

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Think Outside the Box

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9-Dot Problem

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Think Outside the Box

In the following line of letters, cross out six letters so that the remaining letters, without altering their sequence, will spell a familiar English word.

B S A I N X L E A T N T E A R S B S A I N X L E A T N T E A R S

B A N A N A

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Paradigm Shift

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What do you see?

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Knowledge-based Innovation - TRIZ

Works for “Right Brain” Creative People as well as for “Left Brain” Technical People

Knowledge-based Creativity and Innovation (Ultimate Benefit of Knowledge Management)SystematicPredictable

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• Created by Genrich Altshuller (1926 - 1998)

• Research began in 1940’s

• Findings began with over 200,000 patents

• Research covers over 3.1 million patents

What is TRIZ?•Russian acronym for “The Theory of Inventive Problem Solving”

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3 Key Findings1. Problems and solutions are repeated

across industries & sciences

2. Patterns of technical evolution are repeated across industries & sciences

3. Best innovations come from outside the field where the original problems were developed

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This is how TRIZ works

YourProblem

YourProblem

TRIZGeneralSolution

TRIZGeneralSolution

YourSolution

YourSolution

TRIZGeneralProblem

TRIZGeneralProblem

Knowledge-based, SystematicInnovation Methodology

Patent-based 40 Principles

Scientific Effects

Evolution-based Prediction

KMINNOVATION1. Segmentation 21. Skipping

2. Taking out 22. "Blessing in disguise"3. Local quality 23. Feedback 4. Asymmetry 24. 'Intermediary' 5. Merging 25. Self-service 6. Universality 26. Copying 7. "Nested doll" 27. Cheap short-living objects 8. Anti-weight 28 Mechanics substitution 9. Preliminary anti-action 29. Pneumatics and hydraulics 10. Preliminary action 30. Flexible shells and thin films11. Beforehand cushioning 31. Porous materials 12. Equipotentiality 32. Color changes 13. 'The other way round' 33. Homogeneity 14. Spheroidality - Curvature 34. Discarding and recovering 15. Dynamics 35. Parameter changes 16. Partial or excessive actions 36. Phase transitions 17. Another dimension 37. Thermal expansion 18. Mechanical vibration 38. Strong oxidants 19. Periodic action 39. Inert atmosphere 20. Continuity of useful action 40. Composite materials

40 Inventive Principles

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Example of Principle #1: Segmentation

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Example of Principle #32: Color Change

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Eliminate Contradictions

Trade off…

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Contradiction Matrix

1. Weight of moving object2. Weight of stationary object3. Length of moving object4. Length of stationary object5. Area of moving object6. Area of stationary object7. Volume of moving object8. Volume of stationary object9. Speed10. Force11. Stress or pressure12. Shape13. Stability of the obj's composition14. Strength15. Duration of action by a moving

object16. Duration of action by a

stationary object17. Temperature18. Illumination intensity19. Use of energy by moving object20. Use of energy by stationary obj.

21. Power22. Loss of energy23. Loss of substance24. Loss of information25. Loss of time26. Quantity of substance/ the

matter27. Reliability28. Measurement accuracy29. Manufacturing precision30. External harm affects the

object31. Object-generated harmful

factors32. Ease of manufacture33. Ease of operation34. Ease of repair35. Adaptability or versatility36. Device complexity37. Difficulty of detecting and

measuring38. Extent of automation39. Productivity

Weigh

t of

movin

g obje

ct

Weigh

t of

statio

nary

objec

t

Leng

th of

movin

g obje

ct

1 2 3

1W e i g h t o f m o v i n g

o b j e c t+ -

1 5 , 8 , 2 9 , 3 4

2W e i g h t o f

s t a t i o n a r y o b j e c t- + -

3L e n g t h o f m o v i n g

o b j e c t8 , 1 5 , 2 9 ,

3 4- +

4L e n g t h o f

s t a t i o n a r y o b j e c t3 5 , 2 8 , 4 0 ,

2 9-

5A r e a o f m o v i n g

o b j e c t2 , 1 7 , 2 9 ,

4-

1 4 , 1 5 , 1 8 , 4

6A r e a o f s t a t i o n a r y

o b j e c t-

3 0 , 2 , 1 4 , 1 8

-

7V o l u m e o f

m o v i n g o b j e c t2 , 2 6 , 2 9 ,

4 0- 1 , 7 , 4 , 3 5

8V o l u m e o f

s t a t i o n a r y o b j e c t-

3 5 , 1 0 , 1 9 , 1 4

1 9 , 1 4

9 S p e e d 2 , 2 8 , 1 3 , 3 8

- 1 3 , 1 4 , 8

1 0 F o r c e ( I n t e n s i t y ) 8 , 1 , 3 7 , 1 8

1 8 , 1 3 , 1 , 2 8

1 7 , 1 9 , 9 , 3 6

1 1S t r e s s o r p r e s s u r e

1 0 , 3 6 , 3 7 , 4 0

1 3 , 2 9 , 1 0 , 1 8

3 5 , 1 0 , 3 6

1 2 S h a p e 8 , 1 0 , 2 9 , 4 0

1 5 , 1 0 , 2 6 , 3

2 9 , 3 4 , 5 , 4

1 3S t a b i l i t y o f t h e

o b j e c t ' s c o m p o s i t i o n

2 1 , 3 5 , 2 , 3 9

2 6 , 3 9 , 1 , 4 0

1 3 , 1 5 , 1 , 2 8

1 4 S t r e n g t h 1 , 8 , 4 0 , 1 5

4 0 , 2 6 , 2 7 , 1

1 , 1 5 , 8 , 3 5

W o rs e n in g F e a tu r e

I m p r o v in gF e a tu r e

40, 26, 271

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1. Segmentation 2. Taking out 3. Local quality 4. Asymmetry 5. Merging 6. Universality 7. "Nested doll" 8. Anti-weight 9. Preliminary anti-action 10.Preliminary action 11. Beforehand cushioning 12.Equipotentiality 13.The other way round14.Spheroidality - Curvature 15.Dynamics 16.Partial or excessive actions 17.Another dimension 18.Mechanical vibration 19.Periodic action 20.Continuity of useful action

40 Inventive Principles with Contradiction Matrix

1

2

3

4 21. Skipping 22. Blessing in disguise23. Feedback 24. Intermediary 25. Self-service 26. Copying 27. Cheap short-living objects 28. Mechanics substitution 29. Pneumatics and hydraulics 30. Flexible shells and thin films31. Porous materials 32. Color changes 33. Homogeneity 34. Discarding and recovering 35. Parameter changes 36. Phase transitions 37. Thermal expansion 38. Strong oxidants 39. Inert atmosphere 40. Composite materials

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Innovation WorkshopWith TRIZ

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Innovation in a Workshop - Day 1Training 1:

Training 2:

Training 3:

Training 4:

Overview:

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Innovation in a Workshop - Day 2Training 5:

S O

FTraining 6:

EvolutionTraining 7:

Training 8:

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Data

Information

Knowledge

Under-standing

Wis-dom

Efficiency (How)Effective-ness(What)

Russell Ackoff

Doing the Right Thing

Doing Things Right

Peter Drucker

What’s Important?

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Automobile

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Training

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Resources

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Failure point

What’s inside?

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American Attemp

Russian Solution

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In Summary…Consider these when your organizations face innovation challenges:

Two brains are better than one Effective innovation from utilizing expanded “knowledge-

bases” “Good KM System” can create “Good Knowledge-bases” “Outside the Box Thinking” or “Paradigm Shift Thinking” Innovative solutions can come out in a few days

Quick & Effective Innovation Solutions>> Innovation Workshop !!!

KM

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?? Workshop for SCQAA Members ??

Condensed to 1-Day Format Minimum 20 Registration Possible Dates: May 12th or 19th

If you want to bring your own problem to be solved during the workshop Be the Sponsor!

Will be a Fun-filled 1-Day !!!

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Thank you

Kiho Sohn818-586-3693

Kihosohn@sohnconsulting.com