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PresentingPresenting
Nicola A. Davis471 Luckie Street NWAtlanta, GA 30313
ObjectiveObjective To obtain a challenging and To obtain a challenging and
rewarding position with an rewarding position with an organization that will effectively organization that will effectively utilize my administrative skills, utilize my administrative skills, and where there is room for and where there is room for advancement.advancement.
EducationEducation CurrentCurrent Atlanta Atlanta
Metropolitan Metropolitan CollegeCollege
Pursuing Pursuing Associate Associate Degree in Degree in EducationEducation
Graduate of Graduate of 19971997
Booker T Booker T Washington Washington High SchoolHigh School
Top 10% of Top 10% of ClassClass
Summary Of Summary Of QualificationsQualifications Inbound & Outbound Call Inbound & Outbound Call
Center Customer ServiceCenter Customer Service Alpha Numeric Data EntryAlpha Numeric Data Entry Proficient In Microsoft Word, Proficient In Microsoft Word,
Excell & OutlookExcell & Outlook Great Organizational SkillsGreat Organizational Skills Detail OrientedDetail Oriented Excellent Problem Solving SkillsExcellent Problem Solving Skills
Work ExperienceWork Experience 2003-present BellSouth IntelliVentures2003-present BellSouth IntelliVenturesAtlanta, GAAtlanta, GA
Web Galley DepartmentWeb Galley Department Verified all items going online with 99.9% Verified all items going online with 99.9%
accuracy accuracy Identified training opportunities, process Identified training opportunities, process
improvements & system issues improvements & system issues Contributed to the development of new Contributed to the development of new
work flow processeswork flow processes Assisted in training new clerksAssisted in training new clerks Decreased company’s adjustments by Decreased company’s adjustments by
identifying and correcting errorsidentifying and correcting errors
Work ExperienceWork Experience 2000-20032000-2003 BellSouth IntelliVentures BellSouth IntelliVentures
Atlanta, GAAtlanta, GA
ProductionProduction Suggested new procedures to increase Suggested new procedures to increase
accuracyaccuracy Audited and maintained weekly backlog Audited and maintained weekly backlog Gathered & distributed assignments to Gathered & distributed assignments to
Sales Order Entry GroupSales Order Entry Group Assisted management with miscellaneous Assisted management with miscellaneous
e-mails, other tasks as assignede-mails, other tasks as assigned Keyed more than 16 orders per hour with a Keyed more than 16 orders per hour with a
99.9% accuracy rate99.9% accuracy rate
Work ExperienceWork Experience 1999-20001999-2000 Eckerd DrugsEckerd Drugs
Atlanta, GAAtlanta, GA
Front End AssociateFront End Associate Assisted customers with purchasesAssisted customers with purchases Counted cash drawers and made daily Counted cash drawers and made daily
depositsdeposits Assisted Pharmacy with the labeling and Assisted Pharmacy with the labeling and
distributing of medicinesdistributing of medicines Assisted in training new employeesAssisted in training new employees Calculated and maintained photo credit log Calculated and maintained photo credit log
for company’s recordsfor company’s records
Work ExperienceWork Experience 1998-19991998-1999 TicketMasterTicketMaster
Atlanta, GAAtlanta, GA
Customer Service Telephone Sales Customer Service Telephone Sales RepresentativeRepresentative
Assisted Customers with Ticket OrdersAssisted Customers with Ticket Orders Handled Inbound Calls For Ticket Handled Inbound Calls For Ticket
PurchasesPurchases Exceeded Monthly Objectives On Ticket Exceeded Monthly Objectives On Ticket
SalesSales ACD/ Alpha Numeric Data EntryACD/ Alpha Numeric Data Entry Handled Customer InquiriesHandled Customer Inquiries
Professional Professional ReferencesReferences Ms. Kimberly Ms. Kimberly
Ector Ector BellSouth BellSouth
IntelliVenturesIntelliVentures System System
AdministratorAdministrator
404-986-9350404-986-9350
Ms. Amanda Ms. Amanda McGovernMcGovern
BellSouth BellSouth IntelliVenturesIntelliVentures
Database Database Systems Asst. Systems Asst. Mgr.Mgr.
404-986-9384404-986-9384
Personal Personal ReferencesReferences ““Able” Mable Able” Mable
ThomasThomas
Georgia State Georgia State RepresentativeRepresentative
404-525-7251404-525-7251
Jennifer N. Jennifer N. CobbCobb
Loan Loan ProcessorProcessor
404-525-2243404-525-2243