PROGILITY CAPABILITY STATEMENT · · 2015-10-15PROGILITY CAPABILITY STATEMENT 1. ... to consumers...

W W W . P R O G I L I T Y . C O M

PROGILITY CAPABILITY STATEMENT

T a b l e o f c o n t e n t s

1. About Progility 2. Progility differentiating core values3. Progility service lines

3.1 Project management consulting & training3.2 Specialised recruitment3.3 Management & IT consulting3.4 Unified communications 3.5 Location based services3.6 Radio & data communications3.7 Clinical operating theatres

4. Industry case studies 4.1 Government consulting4.2 Finance consulting4.3 ITIL training4.4 Management recruitment4.5 Project recruitment4.6 Knowledge recruitment4.7 Business consultancy4.8 Automotive industry4.9 Aviation industry4.10 Healthcare UK4.11 Healthcare Australia – Epworth4.12 Healthcare Australia – Healthscope4.13 Sports & recreation4.14 Local government4.15 Media & entertainment4.16 Hospitality & entertainment4.17 Open pit mining4.18 Underground mining

5. Our brands6. Our global customers7. Our commitment to you8. Our locations

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1. About Progility

Progility is a UK AIM listed company based in London with offices in the UK (12 locations), Australia (7 locations), India (17 locations) and United Arab Emirates.

Progility is a market leading project management services business offering consulting, recruitment, training and IT, communications systems, integration services and healthcare excellence to customers on a global basis.

Incorporated in 2012, Progility was founded upon UK and Australian based businesses that provided services to consumer and enterprise customers for more than 20 years.

I M P L E M E N T T R A I N M A N A G ER E S O U R C ED E S I G NC O N S U LT

• Healthcare

• Mining, oil & gas

• Retail

• Facilities management

• Construction

• Utilities

• Government & general commercial

Project Mgt consulting & training

Unified communications

Location based

services

Clinical operating theatres

Radio & data communications

Management & IT

consulting

S Y S T E M S I N T E G R AT I O N

Specialised recruitment

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Progility delivers project management training services to consumers and end to end solutions for enterprise customers. Progility’s competencies cover the complete spectrum of skills needed to deliver a total solution to an enterprise customer.

Progility’s consulting teams provide specialist skills in the IT and communications fields and help customers better understand their business. Various methods are developed to address these issues, formulate business cases to assess the impact of different approaches and develop roadmaps to deliver the best outcome for their clients.

Progility has engineering teams with skills in IT, communications, contact centre and cloud technologies that can formulate detailed designs to deliver the best outcome for their customers.

The recruitment team specialises in assisting clients in recruiting project management personnel and information management teams on a global basis. If customers require Progility to provide contracted resources to undertake project work, they have an experienced team in place to undertake this.

Progility technicians are experienced in implementing complex systems at customer sites on time and on budget. Many customers today are asking their systems integration partners to actively participate in the management of their IT and communications systems. Progility provides such services for a range of customers through the provision of full time on-site staff (e.g. for utility organisations, hospitals and mining companies) or by providing highly responsive on-call or remote support.

Progility is a world leader in project management training, one of the most important skills required to deliver highly successful project outcomes. In addition, it is experienced in training customers on the operations of their newly installed systems.

Progility is a leader in healthcare excellence and project implementation in operating theatres and critical care areas. From electrical safety through to clinical infrastructure and consumable devices, Progility is a leading manufacturer and supplier of cutting edge equipment for medical facilities and has been trusted by hospitals for over 40 years.

Progility is committed to continuous improvement and to developing new capabilities to meet our customers’ changing needs. This ability to build upon our current core capabilities keeps us ahead of the game when creating the best project management eco-system and to provide the best IT service management and communications systems.

Our clients include some of the world’s leading governmental organisations and Fortune 500 enterprises. Progility has proudly built its business on providing exceptional results and to innovate and challenge the status quo of how business is done.


2. Progility differentiating core values

Progility has built its differentiating values based on feedback it has received from its customers over the last 20 years. Customers have expressed their interest in working with an organisation that can rapidly respond to their needs with flexible innovative solutions.

To deliver such services, Progility focuses its people on teamwork and personal accountability which enable us to provide outcomes that exceed the requirements of our customers. Our differentiating core values are:• Customer focus• Innovation• Flexibility• Responsiveness

Progility is a leader in a range of business areas including:• Global leading project management training company with 500,000 trained and accredited project managers

over the past 25 years• Market leader in contact centre deployment• Global leader in contact centre consulting and in support desk and organisational improvement consulting• Specialist European recruiter in knowledge & information management and in project management• Largest independent supplier of two way radio systems in Australia• Exclusive unified communications systems partner for Australia’s largest and innovative health providers

also supporting progressive enterprise and government organisations• Managed communication services provider for leading Australian power utilities• Leading provider of above ground and underground communications infrastructure for mining, oil and

gas industries• Unique IP in location based services for mining and other industries• UK leader in healthcare project management & solutions

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3. Progility Service Lines

Progility has world class specialists in 7 service lines providing a broad range of services to our customers.

3 . 1 P R O J E C T M A N A G E M E N T C O N S U LT I N G & T R A I N I N G

Since 1988 ILX, a business unit of Progility, has been recognised as an internationally leading provider of professional learning and consulting solutions. Progility is a global leader in implementation consulting, portfolio program & project management, IT service management and business financial literacy (PRINCE2®, MSP®, MoP®, M_o_R® , MoV®, P3M3®, P3O®, ITIL®, AgilePM®, Change Management®).

Progility is the market leader in PRINCE2® training and has provided best practice learning to more than 500,000 people across 5,000 organisations in over 100 countries. Courses are developed in house with a dedicated team of experts to produce quality learning that is engaging, interactive and flexible according to the needs of the client.

Progility provides a full suite of consulting and training services focusing on needs to project managers and non-financial managers with learning solutions via a blend of multimedia e-learning, games and simulations, mobile learning, traditional classroom training, practical workshops and coaching.

Progility consultants will audit businesses in order to find out and recommend how working practices can be more consistent, from the individual through to departmental and corporate levels, therefore maximising customers’ investment in staff learning and providing foundations for future development of customers’ systems, infrastructure and revenue streams.

The company and its multi-lingual trainers and consultants can support customers around the world with local offices in the UK, Middle East and Australia.

3.1 PROJECT M AN AGEMENT CONSULTING & TRAINING

3.2 SPECI ALISED RECRUITMENT

3.3 M AN AGEMENT & IT CONSULTING

3.4 UNIFIED COMMUNICATIONS

3.5 LOCATION BASED SERVICES

3.6 RADIO & DATA COMMUNICATIONS

3.7 CLINICAL OPERATING THEATRES

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3 . 2 S P E C I A L I S E D R E C R U I T M E N T

Progility provides specialist recruitment services in knowledge & information, market research and project management to European and international clients from the UK headquarters.

With 25 years’ experience and a global pool of 10,000 quality assured candidates, Progility delivers world class recruitment solutions to over 800 clients including customers in FTSE 100, Government and NGOs and is a partner with Henley Business School in the UK.

Our extensive network of experienced researchers and analysts focus on knowledge and data management in response to a growing global need for highly competent people. We recruit for permanent, temporary & consultancy roles on a full time and part time basis, as well as consultancy contracts, from graduate to senior management level.

Typical vacancies include: information manager, researcher, information specialist, knowledge manager, records manager, archivist, librarian, research executive to director (both agency and client side), econometrician, statistician, research, data and market analyst. We also partner with suppliers in our sector to source publishing, editing, sales, marketing and customer service staff.

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3 . 3 M A N A G E M E N T & I T C O N S U LT I N G

Progility provides ICT management consulting services focusing on operational improvement and full suite of IT implementation and support services. We recognise many disciplines at work in the transformation of data into information, information into knowledge, knowledge into insight and foresight and analysis into solutions and confident decision making. This means strategy for longer term goals and tactics for smart working.

• Located in London, Sydney and Melbourne• Over 30 years’ experience• Consulting, organisational improvement and project services• UK focus is on contact centers, corporate technology infrastructure and associated operational change• Australian focus on technology infrastructure, service, supply chain management and project services• Track record in telecommunications, financial services, mining, retail, internet, transport, utilities and

outsourcing

Progility recognise these discrete communities of practice, and have clients and talent pools aligned with them:

STRATEGYAnalysts and consultants in mergers and acquisitions, corporate development with policy, leadership and innovation. This group consists of specialists working at board level (or equivalent), or as practitioners within in consulting firms, specialising in strategy, development and implementation. These provide the due diligence and advice behind the uptake of new ideas and new partnerships. Skills combine research with financial analysis, technology assessment, and macro-economic analyses.

COMPE TITIVE & MARKE T INTELLIGENCECI practitioners, sales/market analysts, technical and commercial due diligence experts, Research & Development (R&D) monitoring. This group typically focus on sales and commercial support for acquisition, products and services and innovation and the development of new channels to market.

CLIENT & CUSTOMER INSIGHTManagement information specialists; operational research, performance analysis and primary research with thought leadership. This group has a focus on trends and customer behaviour, benchmarking, market sizing and the pace of change. Here skills combine hard data with anecdotal evidence to be able to interpret market movements and shifts in the motivation and procurement patterns of clients.

Progility supplies practitioners to organisations, to research agencies and content providers. Progility has a robust and refined process for understanding clients’ needs in the knowledge and information management space, the criteria are:

INFORMATION ARCHITECTURE• Intranet information architecture health check,

architecture design and development• Information architecture coaching and mentoring • SharePoint information architecture health check,

migration and management• Scoping study to define intranet requirements

RECORDS MANAGEMENT• Records management health check and Freedom of

Information and the Data Protection Acts 2.0

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KNOWLEDGE & INFORMATION MANAGEMENT• Knowledge capture and transfer• Knowledge and information management (KIM) health check• Knowledge and information auditing• Information asset register

Over the past 5 years the consulting division has implemented some of the largest corporate and telecommunications networks to the Global Top 100 companies, delivering desktop and application architectures and large scale data centre operations.

Specialising in project assurance, design and delivery services, Progility has established an enviable reputation for leading major IT/transformation projects across multiple sectors worldwide.

Assignments within the communications sector included the design, management and delivery of EE’s Genesys intelligent routing platform across Europe. Having worked with EE for over 15 years, we have gained the skills and experience to deploy 9,500 Genesys based contact centre which is one of the largest SIP based deployments in the world. The involvement with this project also extends to the selection of the network delivery and offshore deliveries. Other major Genesys deployments have been completed for Du Telecom in the UAE, Meteor in Ireland, O2 in Germany and Vodafone in both Ireland (2011/12) and Germany (2007-2011).

Assignments within the finance sector included the design, supplier selection and management of the delivery of the largest Avaya centrally provided (cloud based) platform in Europe for Direct Line Group along with a new LAN/WAN and desktop infrastructure, providing service for 8,000 front office agents and 5,500 back office IPT staff across multiple locations, supporting 25 million customers across their portfolio of insurances products/services. It utilises all of the latest Avaya components plus a significant number of Progility designed applications including an extremely robust dynamic routing database, admin application for central control, agent scheduler, companion app and CTI delivery.

Progility has considerable experience as authors of both user and technical requirements/specifications; preparation of detailed ITT’s/RFI’s/RFP’s and the end-to-end management of the supplier identification. Progility invest an extensive amount of time to understand true vendor capabilities in areas such as the latest IP based telephony solutions, mobile telephony, Local Area Networking (LAN), Wide Area Networking (WAN) and data centre replacement. One of our areas of key expertise centres on IP telephony transformation including, Voice over IP (VoIP), Session Initiation Protocol (SIP), IP convergence, contact centre deliveries, telephony virtualisation, single number services, and management reporting. We work with key stakeholders to capture business requirements and specifications.

Progility produced a tailored RFP/ITT designed to ensure the customer secures first and foremost a service/solution that is flexible, scalable, innovative, robust and over the whole lifetime of the contract value for money. The information produced through this exercise will be fully documented and then replayed back for internal approval and sign off. The business and technology requirements will be consolidated to a single document which will be utilised within the RFP/ITT delivery.

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3 . 4 U N I F I E D C O M M U N I C A T I O N S

Through providing a range of services from collaborative consulting to application and infrastructure solutions and services, Progility has built a significant reputation as a leading enterprise integrator of unified communications solutions to a diverse range of organisations.

Progility maintains a strong focus on its delivery capabilities and has built a strong reputation for meeting client expectations. We consistently achieve high levels of performance on customer projects and this is achieved with our extensive experienceand accredited skills sets. We utilise our wide range of leading communications solutions and are supported by strong relationships with industry leading vendors.

Our enterprise grade unified communications and integrated solutions range from premise based, to cloud and hybrid: • Cloud voice/UC• Enterprise/SMB IP telephony & unified communications• Enterprise digital voice• Hybrid voice platforms• Multimedia contact centre • Interactive Voice Response (IVR)• Video conferencing• Audio-video integration• Data network – wired & wireless• Data centre• IP surveillance• On demand cloud services

The first step when working with our customers in delivering business improvement projects is for our business analysts and technology experts to listen and understand our customers’ requirements to meet their current business and future growth plans. In collaboration Progility map out a strategy to use the appropriate communications technology to enable the business workflows linking customers, partners and staff needed to achieve the business objectives. Progility is business outcome focused in delivering and supporting ICT projects.

Progility use their extensive experience with thousands of customers across many industries to identify the unique attributes of their business, understand threats and opportunities, and review key processes and interactions across their business and customer base. These professional services cover:

CONSULTANCYProgility provides stand-alone consultancy services in key business communication areas including security audits, risk assessments, business continuity planning, and disaster recovery solutions.

ANALYSIS & REVIEWInformation gathered in the business analysis phase is coupled with a review of the existing communications systems and interaction behaviours to explore a range of potential solutions, possible technologies and transition pathways. Progility discuss these possibilities coupled with the various advantages, benefits, anticipated costs and timeframes.

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DESIGN & DEVELOPMENTWith customer input Progility then develop a detailed solution design, which includes information about business benefits, service level agreements selection of appropriate technology, training and support, service and maintenance, business models (such as managed services), costs and payment arrangements, implementation timeframes and transition management.

PROJECT MANAGEMENTProject management services are a critical feature for success in all our communication solutions. Once a solution has been selected and approved, necessary resources are assigned and skilled personnel engaged to ensure that the implementation of the solution proceeds smoothly, on time and with minimal disruption to the business.

Project management focuses on solution design, planning, implementation, communication, risk analysis and management and quality management. Project management activities can include purchase of equipment or licences, installation and commissioning of equipment, installation of software and hardware, on-site services such as cabling, staff training, preparation for cutover to new systems and services, communication with users, customers or clients, and recovery or safe disposal of old equipment.

MANAGED SERVICESAs part of our complete range of services, Progility offers a flexible range of managed services, from solution rental to full outsourcing which is designed to meet each customer’s requirements. This allows our customers the ability to focus on their core competencies while Progility manage and support their communications requirements required to enable effective and efficient business workflows.

Once the solution has been deployed and implemented the Progility customer services team take pride in continuing to support our customers, offering the very best in technology and operational support across our wide spectrum of products and solutions to ensure that our clients’ infrastructure continues to deliver optimal performance.

Our customer service capability includes:

Customer service help desk Our national customer help desk is staffed by highly skilled and professional technical support and engineering team who are available on a 24 x 7 x 365 basis to respond to critical and non-critical system faults. In addition to the technical support team our customer service team is a central contact point to assist our customers with general enquiries to ensure the relationship with Progility is an excellent experience.

System monitoring & remote technical assistance Network monitoring enables Proglity to provide real-time network performance and stability monitoring, immediate event detection and troubleshooting and technical dispatch services. Remote fault management by technical staff reduces or eliminates the impact of failures to the network. Fault management occurs when a device or component fails and the network monitoring provides the tools to quickly characterise and evaluate the most efficient resolution path.

On-site technical assistance including after-hours call outs We understand that not all incidents can be resolved remotely and therefore will require one of our skilled field engineers to provide on-site support. Progility carry a wide range of spare parts which are located at our maintenance and support centres across Australia thereby ensuring access to these critical spares at very short notice. “Up-time” is a key part of our support team culture.

Training When investing in new infrastructure, the key to implementation and adoption is the ability of the users to embrace the new technologies associated with the solution. During the commissioning process our trainers will assist customers by providing them the knowledge to ensure they have the confidence to use the solution. The training optimises staff productivity and adoption so the customer achieves the expected return on their investment. Our trainers are highly skilled in a variety of technologies and have wide industry experience in successful adoption. We work closely with the project management team to provide a seamless transition to the customer’s new solution.

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3 . 5 L O C A T I O N B A S E D S E R V I C E S

Real time asset and personnel location information is fast becoming the standard within industry. Progility clients are leveraging the benefits of tracking to improve health and safety, emergency response, accountability and productivity. Progility offers a range of products which can be tailored to the clients’ environment and tracking needs, for example facilities management in shopping centre environments.

Progility is working with some of the major cleaning and security companies to provide:• Time stamped location reporting services• Escalation capability• Exception incident reporting• Asset tracking • Digital voice communications (including voice recording)• Emergency management

Progility’s Facilities Management System (FMS) provides peace of mind reporting that covers contract KPI obligations and helps reduce the ever increasing public liability concerns.

ASSE T & PERSONNEL TRACKINGTraditional asset tracking systems utilise GPS location information and can be integrated with existing digital radio or Wi-Fi systems or implemented with dedicated communications infrastructure. More recent advances in indoor tracking technology mean that Wi-Fi, Bluetooth, NFC and RFID based solutions compliment GPS to provide both “fill in” and stand-alone services where GPS service is degraded or not available. Progility specialise in turnkey solutions for asset tracking, providing expertise through the life cycle of the project from design through to implementation and post project fleet maintenance and support.

LOCATION BASED SERVICES IN GPS DENIED ENVIRONMENTSUtilising an aggressive research and development program combined with strategic technology partnerships, Progility has developed a unique offering for location tracking and proximity awareness of vehicles and personnel in GPS denied environments such as those commonly found in underground mining and associated industries. Our market leading CA-TAP positioning system takes accuracy to a new level providing better than 1m accuracy (typically ~20cm) to 3rd party production systems via an API. Cutting edge algorithms combined with best of breed technology minimise fixed infrastructure resulting in reduced capital and implementation costs. CA-TAP HD is also available for solutions which require high levels of accuracy (~55mm) such as machine automation and robotics.

UNDERGROUND MINING PROXIMITY DE TECTION The underground mining proximity detection system has the ability to obtain distance between two points through rock for hard-rock mining applications. Dynamic zones for speed-sensitive applications, GPIO and CanBUS options for integration with X, Y positioning are just the beginning of the feature set. The system allows the creation of custom alerting, warning, alarm, and stop zones around mobile equipment. The system is designed for use on personnel and mobile equipment such as mobile haulage, continuous miners, and other light and heavy vehicles. The system can also be integrated with CA-TAP to provide geographically based zones and geotagged proximity alerting.

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3 . 6 R A D I O & D A T A C O M M U N I C A T I O N S

Progility is one of the largest and most successful independent wireless communication providers within Australia and it has extensive skills within India. Our success is based upon our knowledge and professional capability in providing our customers with the best possible level of support.

Progility has consistently been recognised as leading the way in delivering innovative turnkey solutions combined with exceptional customer service. Our national team of sales and solution experts are supported by an extensive team of engineers and experienced technical support staff to consult, design, build and maintain the wireless communication needs of our customers.

Progility provides communication solutions across a wide spectrum of industries and vertical markets from retail to manufacturing to security to mining, oil and gas.

Full range of radio and data services to medium and large enterprises:• Mission Critical Campus & National Radio Infrastructure solutions (DMR, Tetra, P25, LTE)• Complete range of leading radio & enterprise mobility devices• GPS and indoor real time tracking solutions• Cellular 3G, 4G & Wi-Fi Push to Talk application solutions• Licenced & unlicensed PTP microwave, wireless mesh• Indoor & outdoor wireless backhaul, campus, leased line data networks• Indoor LAN & data centres• Power system solutions• Distributed Antenna Systems (DAS) & bio directional amplifiers• Tower & site hardware• Underground mining fixed and wireless communications• Digital IP CCTV• Enterprise firewall networks • Underground mining fixed and wireless communications• Autonomous vehicle communications• In-vehicle intelligence systems• SCADA• Fault tolerant business critical networks• Integration with key operational systems (e.g. dispatch, workforce management)• Fully managed remote infrastructure management • Machine automation• Loop management systems (PLC integration) • Rail management systems• Productivity management systems• Modelling for performance systems

RADIO COMMUNICATIONS Many organisations have relied on Progility over the years to manage and maintain their radio and data facilities. These support agreements range from small operations with only subscriber radios to large organisations with substantial sized fleets of radios with complex multi-site infrastructure, utilising a range of both digital and legacy analogue equipment.

As the technology in radio and data communications has evolved over the years, Progility has kept pace with the new technologies and platforms in digital equipment ranging from DMR to P25 to Tetra. Our professional services team which includes highly experienced engineers, IT services and project managers along with our technical services team (comprising both field and bench technicians) attend regular product training and information sessions provided by the major vendors and manufactures in wireless and mobile solutions in order that Progility keep well abreast of an ever changing and developing technology market.

WIRELESS DATAProgility has partnered with key point to point and point to multipoint microwave and wireless vendors to offer turn-key solutions which include full engineering, project management, installation and maintenance of licenced and un-licenced microwave links and wireless mesh systems. Our technical services team has extensive experience deploying wireless systems in harsh and remote areas for local government authorities, mining and the telecommunications industry.

MANAGED SERVICESProgility provides a managed service offering for on-site or remote, flexible, SLA driven approaches to deliver business critical communications networks and applications within a simple commercial framework.

Progility provides customers with internal resources and simplify the communications infrastructure management by providing a single source of delivery and support for customer voice, communications and collaboration applications.

Our infrastructure management solutions are delivered within a managed service framework. Progility take into account that each customer has an investment in an existing infrastructure with a unique set of current and future needs and challenges. Based on gaining an understanding of the distinctive communication patterns within the customer’s organisation andidentifying where business processes are required, together Progility can formulate a plan of implementing solutions within a short time period or through multiple initiatives within specific timeframes.


ENGINEERING SERVICESProgility provides engineered communications and fleet management solutions for medium and large organisations as well as government agencies. The services include consultancy, system design, equipment installation and acceptance testing, commissioning and integration services, training and documentation.

Our experienced team comprises engineers and technicians who are expert in their respective fields and are fully conversant with emerging communication technologies. Our system resume includes projects for leading organisations across a multitude of industries, many of whom are internationally recognised names.

PROFESSIONAL SERVICESProgility professional services leverages industry experts to provide both consulting and training to over 5,000 clients in more than 100 countries around the world.• Australian consultants located in Sydney, Brisbane,

Melbourne and Perth• Over 30 years’ experience in consulting,

organisational improvement and project services• Specialists in technology infrastructure, service,

supply chain management, project services and associated operational change

• Capabilities in mining, telecommunications, financial services, retail, internet, transport, utilities and outsourcing

NATIONAL REPAIR CENTRES (NSC) With repair centres located in Australia and India, Progility is well placed to provide coverage to our national customer base to repair infrastructure and subscriber equipment. Our team of skilled and trained technicians are supervised by an experienced management team offering best in class quality and response.

PROJECT MANAGEMENT A critical feature for the success of any communication solution is the ability to manage the project in a professional and structured manner. To this end Progility assigns technically experienced and skilled resources to manage the implementation in order that Progility deliver a project on time and within budget with minimal disruption to the customers’ business. Project management focuses on planning, implementation, communication, risk analysis and management, and quality management.

CUSTOMER SUPPORT SERVICES & MAINTENANCE REGIMEProgility also provides support, engineering and installation services and proactive, high quality 24/7/365 monitoring and management of our customer’s networks with our own in-house Network Operation Centre (NOC).

As part of our overall service offering, Progility offer regular Preventative Maintenance Inspections (PMI) allowing organisations to better predict the reliability of their communication solution and often avoid costly emergency repairs. Progility are able to tailor a maintenance schedule that maintains the reliability of the equipment and prevents unexpected downtime caused by faulty equipment.

TECHNOLOGY RESEARCH & PRODUCT DEVELOPMENTProgility funds research, technology integration and new product development in the mining technology sector. The highly experienced engineering team develop innovative solutions to real business issues with a focus on improving safety, efficiency and productivity.

Strategic partnerships with the best of breed technology vendors and targeted in house product development results in delivery of high quality turnkey solutions to industry.

3 . 7 C L I N I C A L O P E R A T I N G T H E A T R E S

In the UK Progility is a leading manufacturer and supplier of cutting edge electrical safety equipment through to clinical infrastructure installation whilst providing consumable devices for medical facilities, trusted by hospitals for over 40 years.

Fully integrated solutions product range has grown to include: Clinical lighting, pendants, operating theatres control panels, uninterruptible power supplies (UPS), PACS viewing stations, ultra clean ventilation, audio visual solutions, battery backup systems, operating tables, transfer trolleys, MRI, RF, CT & X-Ray shielding, SCP clocks and a range of consumables.

Progility provides and fit a complete package of integrated operating theatre and critical care equipment. Seamless communication between products, as well as offering the most comprehensive post-installation service provision and warranty is what makes it stand out from the competition. Clients only need to deal with one specialist, experienced supplier, saving time and money and ensuring projects run smoothly and efficiently. The company also has strategic relationships with other key market leaders in the field, so when it is necessary to out-source elements of a project, it is always able to use established partners.

Progility provides only the most advanced medical equipment and technology, and is proud of its position at the forefront of operating theatres and critical care area design.

MAINTENANCEWe have an emergency 24/7 telephone support service with on-site senior technical managers available to attend to your enquiry.

3D VISUALISATIONWe have created an extensive library of 3D models primarily designed for architects and facility planners. These models allow virtual medical rooms to be populated with realistic medical infrastructure.

3D model portfolio includes:• Medical service pendant configurations• Operating light configurations• PACS• Operating theatre control panels, IPS, UPS and

earthing equipment• Illuminated warning signs• The models are readily available in .SLDPRT/.SLDASM,

.STEP and .IGS formats

INSTALL ATION Included within this package is the ability to supply, deliver, position, install/cable, and test. Progility will supply our own on-site staff with all of the appropriate safety training and competencies required to successfully and easily install equipment. Highly trained engineers are qualified to 17th Edition of BS7671: C&G 2382 and C&G 2392.

Installations and supply of new equipment to hospitals throughout the UK and the rest of the world are largely conducted during the construction stage with the end user not always aware how to operate and troubleshoot any problems.

As a result of this, Progility offers training sessions to members of staff within the hospital who operate these systems and may need to understand what various alarms signify and how they should be managed.

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4. Industry case studies

4 . 1 G O V E R N M E N T C O N S U LT I N G

The General Directorate of Abu Dhabi in Abu Dhabi Emirate operates with other agencies to achieve a safer society. It seeks to preserve the stability, the reduction of crime and the removal of a sense of fear, as well as contributing to the achievement of justice among the general public.

The vision of the Directorate is to become the police force that is more effective in the field responding to the needs of the society with the highest of integrity and training.

Progility recently worked in partnership with the Abu Dhabi Police to assess and train a number of strategic initiative managers and project managers to acquire the PRINCE2 international certification through Abu Dhabi Police’s sixth Certified Project Manager course. After consultation, the defined programme outcome was to enhance the existing skills and improve the efficiency of the project management team.

Major General Nasser Lakhrebani Al Nuaimi, Secretary General of the Office of HH Deputy Prime Minister and Minister of Interior, said: “It is one of the most important international certifications given worldwide in the field of project management. This certification will be legally binding for all initiative and project managers at the police leadership level, due to its importance in developing human resources, regarded as the key component of any successful project.”

The PRINCE2 certification course is a fantastic way of developing and enhancing the skills of a project management team, and it’s of great significance that the Abu Dhabi Police have taken the initiative in motivating their officers to undergo this training. The fact that the certification is legally binding for PMs at police leadership level highlights how important this accreditation is considered to be in effectively managing a project. With the methodology and ideas of PRINCE2 at their disposal following the specialised course, efficiency and performance should improve greatly for the entire organisation.

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4 . 2 F I N A N C E C O N S U LT I N G

A major UK retail bank had a directive from the European Financial Commission to divest parts of its business to the public market. One of the most significant divisions was that its insurance business remains the largest insurance group in the UK. Previously this division relied solely on its parent for the delivery of all technology platforms and services.

Progility personnel were known and respected by the bank and therefore was selected as an independent and technology agnostic professional services organisation to provide a strategy and a series of recommendations for all customer contact medias and back office telephony, unified communication and network services.

Having successfully agreed the strategy in conjunction with all key senior stakeholders, the scope of professional services work included:

• The capture of all business and technology functional and non-functional requirements

• The production of a robust RfP with all associated documents• Management of a robust tender process to select strategic

suppliers and negotiate contracts• Design of the final state architecture with the contracted

suppliers • Management of the implementation of the new infrastructure• End to end operational service delivery including the migration

of over 12,000 users, whilst positively impacting operational performance and the customer journey

Initially the team worked with the senior stakeholders within the different insurance team to ensure that the business strategy was clear and could be aligned to a technology road map. As the bank had recently outsourced all of its IT services to one of the big five consultancy firms, Progility was tasked to validate whether this was a viable option (commercially and strategically) or whether a competitive supplier RfP process should be undertaken.

In parallel, the Progility team worked with the business in order to produce a detailed set of business functional requirements which developed into detailed business requirements. The business relied heavily on Progility’s extensive market knowledge of telephony, contact centres and networks to ensure that not only could a solution support current operating models but also ensure that any solution would be future proofed for the next 5 to 7 years.

The result from these activities was to go to market leading suppliers with a formal RfP for contact centre applications and technologies, back office telephony, unified communications and an MPLS network all of which was modelled on a utility managed service pricing model.

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The implementation has delivered a new platform to 8,000 contact centre seats and 5,500 back office IP Telephony users across 40 UK and international locations. The solution was designed to support a high availability resilient architecture thus ensuring no loss of business delivery. The key business focus was to have a virtualised operational environment across claims, sales and service, which matched the customer to the best skilled agent, ensured 1st call resolution and thus increased customer satisfaction. In addition a 360 degree view of the customer was required to ensure the business have full and concise knowledge of the customer and their experience dealing with any transaction.

The Progility testing team, based on past experience, developed SIT, functional, load and stress, resilience and user acceptance tests. Furthermore load and stress testing was conducted to support up to 90,000 busy hour call completions to ensure carrier grade service delivery and future proof the solution for any future mergers or acquisitions of other business.

The team, with the introduction of experienced programme and project managers, have been key in the successful migration of 5,500 users on to the back office solution across 40+ locations in just a 3 month period, and the migration of 8,000 contact centre agent seats due to complete in the summer of 2014.

This project has been one of the most challenging yet rewarding for Progility and the team and has utilised technology deliveries from Avaya, BT, Vodafone and Empirix.

4 . 3 I T I L T R A I N I N G

Virgin Media is a company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom.

Virgin Media is part of the Virgin group of companies and is in fact the largest Virgin company in the world, with 13,000 employees across the UK and a turnover of c£4bn.

Tendering for this work required compliance with a host of IT standards and, as a result, a core requirement for training in IT service management was identified.

Following a hugely successful roll out of foundation level ITIL e-learning across the IT service management team, Virgin Media returned to Progility to request the delivery of a digital learning solution to take the teams to intermediate level. Given the complexity of the content for ITIL, no digital solution existed, and coupled with the geographical spread of the teams ILX was asked to help Virgin create a world-first solution to meet the need.

The objective was to deliver a credible return while offering flexibility and convenience to participants. It was soon realised that a synchronous e-learning programme would meet these requirements.

Consequently, at the beginning of 2012 in partnership with Progility’s project management and consulting business, Virgin Media delivered the first integrated synchronous learning solution to deliver real-time ITIL intermediate level training straight to the desktop, straight to the learner – allowing the crucial need for collaboration between all participants, including the tutor.

Managed as a pilot, this new approach presented an opportunity to change the shape of talent and development within Virgin Media, and went on to receive the prestigious accolade of ‘Best Use of Synchronous E-learning’ at the 2012 E-learning Awards, held in London in November.

V I R G I N M E D I A A C H I E V E D :

• Productivity: The e-learning system has reduced training time by 35% pa, giving teams more time to focus on day-to-day work

• Company profitability: Improved training co-ordination means that Virgin Media can bring new services to market faster

• Customer satisfaction: A more consistent training experience has led to superior contact centre efficiency

• Reduced administration: The system is more automated, reducing administration time. Approximately 15,000 hours have been saved on the appraisal system alone and paperless reviews have also cut admin time

• Enablement: Social learning capabilities allow Virgin Media to make the most of internal knowledge and overcome problems without external advice

• Cost savings: Switching to e-learning and virtual instructor learning has saved Virgin Media money – one example being when Virgin Media used virtual instructor ITIL training and saved approximately £102,000 compared to standard training

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4 . 4 M A N A G E M E N T R E C R U I T M E N T

King’s College London (KCL) is one of the top 20 universities in the world and the fourth oldest university in England. KCL has 26,000 students from 140 countries worldwide and employs around 7,000 staff.

Following a comprehensive review of their information resources team, King’s College London Information Services & Systems (ISS) engaged Progility to recruit six staff into a new team responsible for centralised stock processing and management.

Progility discussed the positions and planned the recruitment strategy with the Head of Information Resources and HR Support Manager at KCL in order to agree a suitable timescale and approach to ensure the right people were presented in a timely and cost effective manner.

Traditionally academic libraries preferred to advertise on jobs boards as well as niche and broad-focussed advertising to recruit permanent staff, rather than approaching recruitment agencies.

To make this a successful recruitment campaign for ISS, Progility utilised their own targeted advertising resources as well as accessing their networks of information professionals to carefully select a shortlist of suitable applicants.

‘The good existing relationship we have with Progility and the quality of candidates we have always received was one reason for choosing an agency to recruit these positions,’ said the ISS HR Support Manager. ‘Another was cost effectiveness. While an advert may have produced a reasonable response, we were impressed with both the quality and healthy volume of applications we received.’ He added, ‘We would certainly consider a similar approach in the future.’

The cost of recruitment requires careful consideration, both in healthy and in harsh economic climates. It’s essential to remember not only the direct costs (advertising space, advert design) but also the hidden costs, usually that of time: application sifting, organising interviews, panel interviewing, liaising with applicants. How many hours do busy line managers, HR staff and senior management spend in the pursuit of sourcing excellent staff? Even then there can be no guarantee of recruiting successfully and this process becomes all the more expensive when repeated.

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4 . 5 P R O J E C T R E C R U I T M E N T

Easynet is a leading managed service provider with over twenty years’ experience delivering integrated networks, hosting and unified communications services to national, international and global customers.

Easynet applies expertise to deliver business critical data services and solutions which help their customers achieve growth and profitability, and gain a competitive edge in their chosen markets.

Progility has a specialist recruitment division which was formed in 2014 and is focused solely on the placement of project and program management talent to meet client’s needs. Easynet was introduced to Progility by the Progility consultancy team and tasked with identifying the appropriate candidate to complement an already existing program management resource.

The brief was straight-forward: To qualify and deliver a selection of high quality candidates that could meet a set of very specific parameters as outlined by Easynet. Working on behalf of a local authority client Easynet were looking for a cost effective solution in a geographically challenging location. Progility sourced three candidates for interview within 24 hours, one of which was successfully appointed to the project in order to ensure that the project was delivered as planned – on time, on quality and on budget.

This activity has helped showcase some of the best practice talent management for the Progility team and help demonstrate to the industry the effectiveness of the dynamic recruitment teams globally. The project recruitment division has grown from strength to strength this year working globally to place and secure candidates from new qualified project managers to senior global PMO’s managing multi-million dollar projects.


4 . 6 K N O W L E D G E R E C R U I T M E N T

An international professional services company contacted Progility in order to provide them with 10 experienced individuals to work on a fixed-term data cleansing project.

The company wished to anonymise and migrate client data to an internal knowledge base for internal use by consultants so that the client data could be re-deployed in new projects without identifying past clients. They required a team of skilled contractors, familiar with SharePoint, to clean the data of any and all internal confidential information, including client details and fees before migration.

A major challenge in this project was the short timeframe. With a demanding requirement for 10 individuals and a turnaround of only 7 days, Progility streamlined the identification and selection of candidates by creating a standard matrix to support the selection process and to assist the hiring manager in building a team of data cleansers skilled in records management.

This process enabled Progility to pre-screen candidates and put forward the most suitable as measured against a set of benchmarks based on the client’s own criteria. As a result, the client was able to make a final selection using the matrix, with only minimal reference to CVs, based on their level of trust in Progility’s selection process.

The very positive feedback we received from the client regarding the quality of the candidates and the subsequent high standard of the team’s overall performance and delivery of results, demonstrates the effectiveness of our pre-screening matrix process which we are keen to develop further to provide project teams to other clients.

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4 . 7 B U S I N E S S C O N S U LT A N C Y

Diabetes UK is the largest organisation in the UK working for people with diabetes; funding research, campaigning and helping people live with the condition. With over 160,000 members, the charity works for people with diabetes, their carers, family and friends and represents the interests of all people with diabetes, lobbying the government for better standards of care and the best quality of life. Diabetes UK’s mission is to improve the lives of people with diabetes and to work towards a future without the disease.

Diabetes UK recognised that its current document management solution, which was originally specified in 2002 no longer met the needs for a content-rich, structured and informative intranet.

Progility’s specialists took a phased approach to the project, delivering an integrated electronic document and records management system, through seamless collaboration of its training, consulting and coaching arms in all areas of the solution. This delivered dependable search functionality that would extend, flex and change in line with the charity’s own evolution, whilst also ensuring that internal needs at all levels of the organisation were accounted for.

The key critical success factor of the project was to ensure buy-in from the wider Diabetes UK staff community from the outset. As such, the project commenced with training and coaching sessions facilitating dialogue to maximise engagement with staff members. The next three phases were the discovery, modelling and conceptualisation of requirements. It was important to ensure that there was a common understanding and interpretation of requirements, so Progility utilised it’s training, coaching and consultancy expertise to match Diabetes UK’s usage needs, prior to the commencement of design.

Collaboration across divisions introduced a number of customised elements to the process, which further guaranteed that the system remained accessible and easy to use by all members of staff. Progility ensured that disability/accessibility standards were met, as well as being easy and intuitive to encourage staff confidence, therefore maximising take up. The team customised out-of-the-box technology – a Microsoft SharePoint Server (MOSS) – resulting in a fully branded site for Diabetes UK. Team sites were created, along with individual ‘my sites’ for every user, which allowed the charity’s staff not just to search for documents but to search for colleagues with specific expertise as well.

Roll-out was achieved in a staggered manner: Progility ensured that sites and areas were up and running for teams to use immediately after training by migrating information, creating detailed areas for each individual team and then tailoring training specifically for that team – ensuring that knowledge learned was not lost.

Learning objectives included:• Fully tailored document management and search

requirements• The need to reduce duplication of information and

email usage• The facilitation of team working and collaboration

regardless of geographical location

Progility’s solution has been successfully rolled-out on time and to budget to Diabetes UK staff. Since launch:• User feedback has been highly positive• Staff have taken advantage of the additional

functionality on offer • Staff have reported appreciating the enhanced

search functionality, as it allows them to find what they need much more quickly in a system that is now easy and intuitive to use

• Collaboration across geographically distant sites has improved significantly

• Diabetes UK is now seen – and able to act as – a more integrated entity

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4 . 8 A U T O M O T I V E I N D U S T R Y

Mercedes-Benz Research and Development India Pvt. Ltd. (MBRDI) is a 100% captive unit of Daimler AG and was established as a research institute with eight employees in 1996 and currently has strength of more than 3000 employees.

MBRDI is the largest Research and Development center of Daimler AG outside Germany and contributes in the areas of Computer Simulation (CAE), Design (CAD), Electrical/Electronics and IT-Services. Research and development engineers at MBRDI assess the performance and reliability of various sub-systems and contribute to product development in all the stages of the life-cycle.

MBRD expanded operations in Whitefield, Bangalore and were interested in upgrading the new facility to include digital collaboration/conference rooms, videowall solutions, NOC and digital signage.

The solution components involved design & implementation of 63 digital collaboration and conference rooms, videowall solution, digital signage & NOC rooms utilizing products from OEM’s such as Polycom, Extron, Scala, and Panasonic.

Progility succeeded in delivering excellent consultation and solution design completing end- to-end solution offering. Positive feedback was given on existing installation & support for Phase 1 (existing facility) AV solution, excellent service and support ability and excellent OEM management.

The rollout of this project was impressively achieved within 3 months. Phase 1 was handed over by end of September 2014 and our project team ensured that conference rooms were up and running for users for immediate use. The complete facility was handed over by end of December 2014.

Since launch the customer has experienced highly positive user feedback, significant improvement on collaboration across geographically distant sites and the staff has taken advantage of the additional functionality on offer.

4 . 9 A V I A T I O N I N D U S T R Y Bengaluru International Airport is the first airport in India to be constructed through a public-private partnership, built and operated along the highest international standards and is set to become India’s leading travel destination known for its quality and efficiency.

Located on 4,000 acre of allocated land, the airport has ample expansion scope and the Bengaluru International Airport site is just one phase of the master plan.

Bangalore International Airport Limited (BIAL) expanded the existing terminal (T1) by doubling the floor area to accommodate the increasing number of passengers. The expanded terminal is termed as Terminal 1A (T1A). BIAL had an existing FIDS Solution which needed to extend current services for Flight Information Display Systems (FIDS) to T1A and install the videowall solutions at command & control center, NOC and surveillance.

Progility delivered FIDS as a major solution component to the project. The FIDS Client software Media Player was installed in thin client and communicates to the existing FIDS content server. The thin client connects to the professional grade displays to push the content.

Progility has also proposed to install professional grade 55” LED Monitor (UD55A) in different Matrix to form an LED wall at three different locations. An independent controller from Extron has been recommended for each of these locations for videowall management. Controller will take multiple input sources (Eg: HDMI/DVI/VGA) and the output of the controller shall be connected to the displays. All the displays for videowall have front access system with pedestal for maintenance.

The project was successful and still has potential to expand. Overall, we were rewarded positive feedback on consultation and solution design, installation for audio-video system for VVIP boardroom, service and support and OEM management ability.

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4 . 1 0 H E A LT H C A R E U K

Progility recently completed a major project with the West Hertfordshire Hospitals NHS Trust, refurbishing 13 ORs as part of a £16.2 million upgrade.

The work showcased Progility’s willingness and ability to take a holistic view to projects, bringing both the skills and range of products necessary to complete such a demanding and comprehensive brief.

Progility updated eight ORs at Watford Hospital, and a further five at St Albans Hospital. Of the eight Watford ORs, four received a complete refurbishment, including lights, pendants, theatre control panels, isolated power supplies (IPS), uninterruptible power supplies (UPS), and illuminated warning signs. Two were also equipped with the latest in digital technology for ORs - VisionOR. All equipment was from the Starkstrom solution.

Despite its complexity, the project was completed successfully within a short timescale. Work was often restricted to short periods of time, as all the theatres involved were still operational. This commitment to working in a flexible manner, in close liaison with hospital staff, was what made the project such a success despite the considerable logistical and timing constraints.

Progility also undertook training with the clinical teams, making sure everyone was comfortable with the new equipment and able to get the most out of it. Support material was provided, and future training days will be held as necessary. This ongoing support and collaboration between Progility and the hospital will ensure that the new ORs are used to their full potential, by staff that are comfortable with and confident in their new facilities.

4 . 1 1 H E A LT H C A R E A U S T R A L I A – E P W O R T H

Epworth Healthcare is the largest not-for-profit private healthcare group in Victoria and is renowned for its excellence in diagnosis, treatment, care and rehabilitation. It is also a provider of acute medical, surgical and rehabilitation services.

The group consists of seven hospitals within greater Melbourne area with a new hospital facility opening in Geelong in 2016 and three specialist centres all of which provide key clinical services. Through acquisition, Epworth has expanded their operation which resulted in having disparate and unrelated solutions across their voice network. This meant that multiple vendors and suppliers where required to support various different systems resulting in a high total cost of ownership. It also meant that there was a lack of connectivity between the various sites, with old legacy equipment and little or no ongoing support. Added to this was the high cost associated with any adds, moves and changes (AMC’s).

Having thoroughly explored the industry, Epworth initiated a tender process to find a new service provider with the skills to deploy a state of the art unified communications platform with the resource and capability to manage the on-going support. This resulted in Epworth engaging Progility to deliver an integrated unified communications solution which would offer a secure, technological advanced and cost effective platform able to provide:1. A reliable and secure VoIP solution 2. Centralised network management 3. Managed service with agreed SLA’s4. Call accounting5. Service delivery management

Through this partnership, Progility have been able to provide a dependable and secure platform capable of providing significant benefits to Epworth in terms of functionality for the Epworth staff. We have upgraded a number of systems at various sites within the Epworth Group, including the deployment of contact centres, alarm response systems, the roll-out of DECT voice solutions and nurse call to DECT integration. Our solution has provided Epworth with the ability to improve their customer service capability and management of their day to day and critical care competencies.

The upgrade process of the Epworth systems was a large project with many complicated components that had the potential to impact on the hospital’s ability to deliver critical patient care. Progility conducted the project with complete professionalism through their range of pre-sales engineers, technical engineers and trainers, all managed through the Progility PMO process ensuring diligent planning, consultation and risk mitigation. This allowed for a seamless installation of all the various elements on time and within budget. Through this process, Progility has developed a strong relationship with Epworth and has become a trusted advisor for their communication requirements.

“At Epworth Healthcare we have a partner in Communications Australia and a solution in Unify OpenScape that we can rely on for all future needs, advise, supply and support. The information, data, security reports and professionalism has given us the required TCO, leading VoIP/UC solutions and operational efficiencies that’s now means Epworth Healthcare have a much greater control of our future and network strategy.”

Matthew McKay – Telecommunications Specialist, Epworth Healthcare

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4 . 1 2 H E A LT H C A R E A U S T R A L I A – H E A LT H S C O P E

As technology is driving organisations services beyond basic needs, Healthscope the leading private healthcare operator in Australia realised that in addition to their IT environment, they needed a corporate view of their organisations communications requirements across their 48 Hospitals and 17 Pathology Laboratories.

As the Healthscope organisation expanded it needed to evolve its corporate wide strategy for their communication requirements and ongoing support, they initiated a plan to upgrade their policy in line with current expectations.

As a provider to a range of hospitals in the Healthscope communications network, Progility was approached by the Healthscope Corporate IT department to see if they could assist. Progility set out to understand the network, ascertain the risks and define some broad governance at the 40 hospital sites across their network.

Audits were conducted ascertaining communications capabilities such as:1. Serviceability 2. Technological advancement3. Interconnectivity of equipment into other

communication information systems

Working in close collaboration, Healthscope and Progility conducted reviews of a number of the hospital sites and determined that certain enhancements could be implemented that would improve their overall communication requirements.

Progility commenced mitigating risks around a controlled program of works and prioritising requirements across the network.

It was recommended that 40 sites also be managed by Progility allowing for:1. Single point of contact for support across the group2. Single report of SLA adherence3. Monthly service meetings and reporting of costs

with single account management

Healthscope’s IT and hospital managers have found that through a single measurement structure they have been able to gain greater visibility of their communication platforms and most importantly improve the service to their patients, staff and clinicians.

The group is now embarking upon a technology improvement strategy which will allow them to leverage existing technology through upgrade and migration projects to enable a more consistent and efficient communications environment.

Healthscope corporate now have far greater visibility of the environment to be able to make better judgement calls on expenditure and technology, leading to improved quality of service through operational efficiencies and support requirements.

This service was also extended to cover 17 of the Healthscope Pathology sites in Australia.

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4 . 1 3 S P O R T S & R E C R E A T I O N

Melbourne & Olympic Parks is a 40 hectare precinct located 5 minutes’ walk from Melbourne CBD and separated from the Botanic Gardens by the Yarra River.

The Australian Open tennis, national and international rugby, football, rugby league, netball and basketball, as well as high profile music concerts and family shows are hosted at the site. The precinct is part way through a $700 million redevelopment which will further entrench it as one of Australia’s premier sports and entertainment precincts.

As part of this redevelopment project, Melbourne & Olympic Parks (M&OP) prepared a tender to provide a digital two-way radio system that delivered clear audio with optimal coverage across the precinct. Progility’s project engineering team evaluated and then proposed a radio solution that would have the capability of M&OP’s current and future requirements.

Progility designed and implemented a digital radio solution with the capability of loading up to 1,000 subscribers with a DAS which included an “RF over fibre” component to cover any “blackspots” providing coverage across all areas of the precinct.

They also provided a system that allowed for multiple talk groups that could accommodate the scalability required when hosting any large events with a significant emphasis on the usability, functionality and robustness of the radios and infrastructure.

The system installation and deployment of all the subscriber radios was managed in record time for the commencement of the Australian Open in January 2013.


4 . 1 4 L O C A L G O V E R N M E N T

The Town of Victoria Park is located immediately five kilometres south east of Perth, Western Australia. It has become increasingly sought after as a destination for residential properties and commercial developments.

A thriving café culture has developed as part of the increased investment along the Albany Highway (Main Street) as well as the redevelopment of the Causeway precinct.

With the Councils objective to development a town-wide economic vitality and business vibrancy along with technological excellence plan, in early 2013 the Council’s Director of Business Life, Mr Nathan Cain developed the idea of creating a continuous public Wi-Fi network that spanned 3.5 kilometres of the Albany Highway which would provide a great user experience.

Given Progility’s experience in many industries and knowledge in working with local government authorities, these requirements where met with confidence.

There were numerous challenges that had to be overcome to ensure successful outcomes aligned to the greater user experience. The first was to provide sufficient infrastructure along the main street. The Progility wireless and network team working in close collaboration with a specialist lighting organisation designed a solar, pole and battery solution. The requirement to have a continuous network also meant single dispersed internet access. Progility designed a solution that allowed for multi–access subscribers which would be positioned along the main street to disperse the load, with a mesh network of access points to distribute in shorter lengths.

This design significantly increased the throughput and user experience and would allow for easy expansion of the network in the future.

With some very tight time frames required to deliver the network, Progility was able to use its resources effectively to ensure a timely deployment and delivery expectation which met with the Councils planned launch date with both public and media expecting the service.

It did not take long for the business community to embrace the technology with comments from a local hairdresser “Great stuff! Some of our clients have just been using it in the salon :)” and Mayor Trevor Vaughan said “... That’s really going to invigorate everyone’s experience when visiting the café’s strip”.

Phase 2 of the project is to utilise the technology to engage the community and businesses with the “LifeinthePark” mobile website. The website is a digital portal that showcases businesses within the Town as well as upcoming community events, the nearest parking locations and more. An App will be built which will allow business owners to post offers and community event notices to be pushed out to those who register for the service.

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4 . 1 5 M E D I A & E N T E R T A I N M E N T

Zee is a media and entertainment company based in Mumbai. It primarily airs programs in Hindi and other languages of India.

Zee decided to have DAMs across India at various locations namely Mumbai, Bangalore, Hyderabad, Kolkata and Noida. The project commenced with the intention of having a proper data centre setup at these locations since the channels to be aired had increased and required a systematic approach for storage and rebroadcasting.

Zee did not have a proper data centre and had all the key servers hosting out of a network room. There was always a risk with regards to the server availability due to power; reliability due to a lack of proper server cooling and in general mismanaged space with the minimum security provisions. This was crucial since any outage on the servers due to the above factors would mean a loss of commercial air time.

Progility Technologies Pvt Limited, India conducted a detailed survey at these locations and proposed a solution which would address the outstanding issues. Zee understood the value in the solution and finalised the contract with us which allowed Progility to build the data centre setup at all site locations.

The critical aspects covered in the solution were:• Power • Cooling• Space management in terms of racks, false flooring• Security in terms of fire protection, access control, water leak detection, rodent repellent system etc.• Lighting

Upon completion of the project Zee had a reliable, available data centre setup having provision of further expansion of their server needs.

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4 . 1 6 H O S P I T A L I T Y & E N T E R T A I N M E N T

Crown Casino located in Melbourne Australia is world class entertainment complex, the largest in the Southern Hemisphere attracting around 18 million visitors a year and employing more than 6,500 staff.

The complex consists of three hotels, fifty restaurants and 1,600 guest rooms with round the clock entertainment venues and function facilities.

The existing two way radio legacy analogue trunking system was first installed when Crown Casino opened in 1997. Given the size and nature of the precinct, it is a challenging environment to provide radio communications. Although the existing system was relatively reliable it was nearing end-of-life. Over the years the system was well maintained but the ongoing cost of support had increased over the past few years.

The existing analogue trunking system utilised 800 MHz frequency spectrum which was not readily available for any expansion requirements. A complete audit and analysis was undertaken of the existing Telstra DAS (distributed antenna system) to identify any coverage ‘blackspots’ prior to confirming a solution.

An advanced digital TETRA radio communications system was proposed by Progility which would significantly improve on the existing incumbent solution. The new system would deliver noteworthy enhancements including better coverage and call clarity, increased channel capacity and improved user management.

The initial rollout would be to provide a-like-for-like replacement that minimised disruption to the business while ensuring a smooth transition to the new equipment.

Progility advised on recommendations and overall benefits to: 1. Have lighter radios with longer battery life allowed for users to

complete a full shift using only one battery charge2. Improve voice quality and clarity improved significantly along

with coverage across the complex3. Improved spectrum utilisation provided for an increase in the

number of simultaneous conversations

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4 . 1 7 O P E N P I T M I N I N G

The Roy Hill integrated mining project consisting of iron ore mining, rail & port operations is scheduled to load is first shipment of ore for export in 2015.

The mine is located approximately 155 kilometres north of Newman in the Pilbara Region of Western Australia. It will have a mine life of more than 20 years with Hancock Prospecting the majority shareholder holding a 70% interest in the operation.

Having had a close working relationship with Roy Hill from the early stages of the project, Progility developed a strong understanding of the business and its technical challenges in designing a ‘fit for purpose’ Wi-Fi mesh communications network. A pre-requisite was to design a mission critical communications network which would integrate into the Roy Hill production and fleet management system. The requirement was also to include constant and real time data to and from the fleet to the mining FMS (fleet management system) and into the Roy Hill network connecting back to the ROC (remote operations centre) in Perth. The specification also called for high data throughput with low jitter capable of supporting CCTV on trailers to be used for maintenance purposes.

Progility designed, engineered, constructed and supplied a flexible mission critical wireless mesh network which included the

installation of fixed infrastructure combined with the deployment of multiple purpose built mobile solar powered trailers providing a highly flexible connectivity solution with no single point of failure. The technology included Wi-Fi mesh units, point to multipoint microwave and development of roaming profiles delivering high speed data throughput for an ever changing environment. In order to achieve this outcome Progility worked closely with the OEM to develop custom configurations to ensure throughput and availability in a mobile environment. These configurations were tested and verified in field trials during the preliminary design phase.

Progility conducted the project with a high level of professionalism utilising its extended team of resources which included a specialised team of wireless and data experts and a team of in-house and field technical engineers all managed through the Progility PMO process which ensured diligent planning, consultation and risk mitigation in order to deliver the project under extremely ‘tight’ timeframes amidst significant operational pressures. A working Wi-Fi mesh network was deployed within 9 months of work commencing.

This high visibility project has been successfully delivered such that Progility is now well-positioned to be a valued and strategic partner of Roy Hill. Due to the success of this project, Progility has received positive feedback from industry leaders and consultants and introduced multiple spin off opportunities. It has provided a true value proposition to Roy Hill encompassing Progility’s consulting, engineering and technical expertise.

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4 . 1 8 U N D E R G R O U N D M I N I N G

Northparkes Mine (NPM) is a copper and gold mine situated 27 kilometres North West of Parkes in the Central West of New South Wales, Australia. NPM has been conducting underground mining since 1995 and was the first to use the mass mining method known as block caving to extract ore. Currently NPM’s production is sourced from their E48 Lift 1 block cave with the blending of open cut stockpile material.

The business had a requirement to provide an underground data network which would stream HD video from heavy moving vehicles in underground tunnels and provide the image on screen to remote operators located in a surface control room. The design had to ensure very low latency and data packet loss across the network and in addition a seamless handover of video stream when vehicles move between static access points. It was important to mitigate the risk of large vehicles blocking Wi-Fi signal path within the tunnels. The production area targeted is a harsh environment with limited access due to a load haul dump (LHD) automation program.

Progility designed and implemented an underground wireless mesh and data distribution network which successfully streamed HD video from the heavy vehicles moving along the tunnels to operators located in a surface control room.

The technical solution was:• A state of the art 5.8 GHz Wi-Fi mesh network

using next generation advanced WLAN architecture and ruggedised managed redundant industrial ethernet switches

• Implemented split antenna system to mitigate signal path blocking by vehicles or corners

• Utilised next generation make-before-break algorithms to eliminate packet loss during mobile handover and between fixed infrastructure

• Engaged with contractors and leveraged all available relationships to meet strict time frames in deploying successful network

The results were impressive as the project was delivered within strict customer deadlines and functional expectations were exceeded. A typical vehicle movement cycle involved approximately 19 handovers within a 2 minute timeframe. The project achieved a <20ms network latency with seamless handover between mesh nodes whilst each vehicle was able to reliably stream 2x 8MB/s video while running a 65MB data transfer using a network performance management tool.

The remote operators expressed amazement at the consistently high quality and reliability of the images received across the network. Immediate financial benefits were evident as the operators had increased definition of video images allowing them to identify potential hazards around vehicle which were previously unseen, thereby avoiding costly damage to the equipment.

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6 Major Global Customers

Accenture AerisonAfrican Rainbow MineralsAGLAIG ChartisAlfred HealthAlstomAltona Mining LimitedAnglo American AngloGold AshantiAPIAusdrillAustralian Football LeagueAustralian Government Australian MuseumAvanteosAvisBaker HughesBankstown City CouncilBayerBechtel BHP BillitonBossong EngineeringBP Bunzl Brands & Operations Pty LtdCaltex Carnival PLCCathay Pacific Centennial CoalCitipowerCliffs Natural ResourcesCompass Group DeloitteDiageoEDF EnergyEnergy Australia Epworth HealthCareEtihad AirwaysFero

FlowserveFranklin Offshore Australia Gold FieldsHansen CorporationHawksbury District Health Service LtdHealthscope Heidelberg CementHeineken HertzJemenaJetstarJohnson & Johnson Medical Jones DayKalgoorlie City CouncilKatanga Mining LimitedLendleaseMDA National InsuranceMedibank Health Melbourne Health Melbourne PathologyMenzies AviationMenzies DistributionMotorola MRC GlobalMunich REMWH Australia NEC Australia Pty LtdNeuroscience Research AustraliaNewcrest Mining LimitedNilfiskNokia NSW Government HealthNSW Teachers FederationPacific National (ACT) Limited Pall CorporationParker HannifinPeter MacCallum Cancer CentrePfizer

Powercor AustraliaQantasRoyal District Nursing ServiceReutersRio TintoRoy HillThe Royal Australian College of General Practitioners The Royal Melbourne HospitalSchrodersShell Singapore AirlinesSita AustraliaSlater & Gordon LtdSpotlessState Government of VictoriaSt John of God HospitalSt Vincent’s Private HospitalSummit Homes GroupTalkTalk TapOilTas NetworksThales Toll ExpressTowers Watson Town of ClaremontUGL LimitedUnifyValeVicSuperVirgin AustraliaVodafoneWBHO Civil Western HealthXstrataYara PilbaraZinfra Group

7 Our Commitment to You

Progility is committed to providing innovative and advanced global leading solutions that support your vision and needs.

Our company will meet your expectations and deliver the highest quality of service. Our professional team will work together with you at every stage to seek the best results every time.

We understand the importance of communicating with our customers frequently and openly and promise to respond promptly, be flexible and hold ourselves personally accountable for our work.

We are truly dedicated to giving our customers a positive experience with a valuable and customised solution.

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UNITED KINGDOMLondon 4th Floor, 15 Fetter Lane, London, EC4A 1BWT: +44 (0)20 7371 4444

BournemouthSuite 3 Roddis House, 4-12 Old Christchurch Road, Bournemouth, BH1 1LG

Bracknell 2 The Braccans, London Road, Bracknell RG12 2XH

Bradford2nd Floor West Riding House 41 Cheapside Bradford, BD1 4HR

39 Cheapside, Bradford, BD1 4HR

BrightonHanover House, Lower Ground Floor, 118 Queens Road, Brighton, BN1 3XG

CheshireGeorge House, Princes Court, Beam Heath Way, Nantwich, Cheshire CW5 6GD

HalifaxSuite 1, Floor 2, 22 Fountain Street, Halifax, HX1 1LW

Huddersfield6th Floor 30 Market Street Huddersfield HD12HG

Leicester 350 Melton Road, Leicester LE4 7SL

Middlesex256 Field End Road, Eastcote Ruislip, Middlesex HA4 9UW

WakefieldUnit 3, 1st Floor, Westmorland House, Teall Street, Wakefield, WF1 1QN

AUSTRALI AMelbourne 730 Springvale Road, Mulgrave, Melbourne, Victoria 3270T: +61 3 9594 1000

8 Our Locat ions

Brisbane45 Brandi St, Eight Mile Plains, Queensland 4113

Castlemaine 2 View Street, Castlemaine, Victoria 3450

La Trobe Valley Eastern Road, Yallourn, La Trobe Valley, Victoria 3825

Freight Gate, Bartons Lane, Traralgon, La Trobe Valley, Victoria 3844

Perth 156 Kewdale Road Kewdale, Western Australia 6105

SydneyBuilding 1, The Binary Centre 3 Richardson Place, North Ryde, New South Wales 2113

INDI AMumbai601, 6th Floor, 247 Park, Tower B, Vikhroli West, 400083 MumbaiT: +91 22 7144 7130

Plot EL-19, MIDC, Mahape, 400070 Mumbai

AhmedabadNo. 409, 4th fl. Pinnacle, Opp. Royal Orchid, Corporate Road, Prahladnagar 380015 Ahmedabad

BangaloreShreya 5 Intermediate Ring Road, Domlur 560071 Bangalore

BarodaAtlantis Building, New Genda Circle 390007 Baroda

BhopalHarikripa Comlex, Mezzanine Floor 207, Zone II 462011 Bhopal

ChandigarhSCO 188-190, 3rd Floor, Sector 34A 160020 Chandigarh

Chennai Dilmas Square No 27/10, Shafi Mohammed Road, Thousand Lights, 3rd floor 600006 Chenai

CochinKG Oxford business centre no: 39/4013 682016 Cochin

Coimbatore2nd Floor Flat No 15, Asha Apartment, Tatabad 2nd street 641012 Coimbatore

Delhi A-25, Mohan Co-operative, Industrial Estate, Mathura Road 110044 New Delhi

Hyderabad58 & 59 Nagurjuna Hills, Sarany Buildings 500082 Hyderabad

Jaipur Office Unit 605, Green House, Ashok Marg, C-Scheme 302001 Jaipur

Kolkata 43,Shantipalli, Rashbehari Connector 700042 Kolkata

Lucknow28/45 ASHOK MARG 226001 Lucknow

NagpurPlot No 1, Sai Sadan, Anji Square 440010 Nagpur

Pune3rd floor, Bawdhan, Salunke Crystal Pune 411 016 Pune

UNITED ARAB EMIRATESDubai1 Lake Plaza, 9th Floor, Unit 901A, Jumeriah Lakes Tower, DubaiT: +971 (0) 4 362 4295

United Kingdom & United Arab Emirates E: [email protected] E: [email protected] E: [email protected]

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Progility PLC trading as ILX Group plc. Registered Office: 4th Floor, 15 Fetter Lane, London EC4A 1BW. Registered Company No. 03525870PRINCE2® is a registered trade mark of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. IT Infrastructure Library® is a registered trade mark of AXELOS Limited.M_o_R® is a registered trade mark of AXELOS Limited. P3O® is a registered trade mark of AXELOS Limited. MSP® is a registered trade mark of AXELOS Limited. P3M3® is a registered trade mark of AXELOS Limited. MoV® is a registered trade mark of AXELOS Limited. MoP® is a registered trade mark of AXELOS Limited. PMBOK is a registered mark of the Project

Management Institute , Inc. PMP is a registered mark of the Project Management Institute , Inc.PMI is a registered mark of the Project Management Institute , Inc. AgilePM is a Registered Trade Mark of Dynamic Systems Development Method Limited. APMG-International AgilePM is a trade mark of The APM Group Limited. APMG-International Finance for Non Financial Managers is a trade mark of The APM Group Limited. APMG-International PPS is a trade mark of The APM Group Limited and Cassini

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