A PROJECT ON NON VERBAL COMMUNACATION

WHAT IS NON VERBAL COMMUNACATION? Non verbal communication is a type of

communication through which people can send or receive wordless cues, rather we can say it is a communication without words. Such as facial expression, apparent behaviour, gesture & posture.

IMPORTANCE IN CORPORATE WORLDUnderstanding the elements of non verbal

communication in terms of working with colleagues, competitors, clients etc

To involve in human interaction.To transfer information's.To build a positive relationship with

colleagues, co-workers.

TYPES OF NON VERBAL COMMUNICATIONKinesics (behavior)Study of body movements to

judge inner state of emotions expressed through different parts of bodyFacial expressionsGesturesPostures

KINESICS- FACIAL EXPRESSIONS & EYESExpressions InterpretationEyebrows with upper & lower eyelids raised

Excitement / surprise

Eyebrows with upper & lower eyelids closed, with tight lips

Anger, tension, pain, disgust

Sideways glance of eyes SuspicionSteady eye contact Active listeningNo eye contact DisinterestedHalf raised eyebrows WorryWrinkled eyebrows Stress/ Worry

KINESICS- GESTURESPointing fingers Authority

Arms on sides Relaxed

Shrugging shoulders Indifference

Sitting on the edge Interest/ Enthusiasm

Foot tapping Hostile disposition

Arms crossed Defensive

KINESICS- POSTURESStanding erect & straight Enthusiasm & confidence

Forward leaning of body Intimacy, nearness

Looking down, biting nail Nervousness, inferiority complex,anxiety

Sitting expansively with streched out legs in front

Confidence & relaxation

META – COMMUNICATION

Studying the implied meaning of a message often called ‘reading between the lines’.

e.g.:- ‘you are late’ suggests a single incident while ‘you are late again’ refers to the fact of habitual tardiness, casual approach.

It can be used as a tool for sense making, or for better understanding events, places, people, relationships, etc..

PHYSICAL CONTEXT neat & tidy room indicates discipline. room colours indicate the temperament of the person. decorative items indicate attitude and belief of a person

of person. e.g.:- photographs of gods/goddesses indicate religious

temperament of person.

TOUCH (HAPTICS) Tactile Communication guided by such factors like status, age, gender,

location, hence, requires controlled and cautions use.

Handshake, putting on the back etc. Leaves on impact. Reflects one’s personality.

TIME (CHRONEMICS) Time is extremely important in monochromic

culture where one task is done at a time , values time.

Being punctual can reflect a positive image like: Respectful, sincere, obedient etc.

Tardiness may reflect a negative image like: Disrespectful, disorganized, casual, not

serious etc.

CHROMATICS (COLORS)

In communication by color, colors have psychological effect. Light colors should be sophisticated while shiny colors are said to be indicative of aggressive, passionate persons.

Examples- Black for death White for purity Red for danger Green for safety

OCULESICS(EYE CONTACT) Eye contact is plays communication between face to

face. Eye contact adds impact to one’s words. Good use of eye contact will reflect a positive image of

one’s personality. Eye rolling is considered to be insulting, looking down

upon somebody. Eye contact shows that the person are listening.

PARALANGUAGEDefinition : It is the non lexical component of communication i.e vocal features that accompany speech and contribute to communication but are not generally considered to be part of the language system

Paralanguage includes :

•Voice modulation•Speech rate•Clear Articulation•Proper Pronunciation•Pause and silence

PROXEMICS- THE SPACE LANGUAGESPACE RANGE INTERPRETATION1.5 feet & less Intimate zone for soft whispers,

sharing secrets, etc.

1.5 feet & 4 feet Personal zone friendly conversations with known people.

4 to 12 feet Social zone for formal relations12 and more Public zone for public occasions.

THANK YOU