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311 publications and reports Putting Quality on the Map: Measuring and appraising quality In the public service The Audit Commission, 1993 (ISBN 0 11 8860895). 16 pages. HMSO, f6 The need for local authorities develop ing community services to gain the confidence of local citizens and the fact that hospitals seeking trust status have to demonstrate community support have helped to encourage quality initiatives identified in this report. It suggests that increased resoms are not necessarily the answer to improving quality and picks out four key areas: OQuali& of communication: A quality service will attempt to communicate effectively by understanding the users’ needs and wants. A key element in this process is defining who the users are This can be a complex task for the public sedor. .Qualib of specification: An established set of standards and predefined priorities must be made clear to both the staff providing the service and to members of the public receiving it. .Quality of delivery: A quality service will monitor delivery and take action when standards are not met. A key source of information on delivery is the consumer. Complaints systems should be encouraged. .Quality of people and systems: Are the staff who produce the service motivated, trained, well managed and supported by good management processes and systems? In particular, training has an important r6le to play in developing quality staff. Tetley Guide to Cycling In Scotland Tetley Tea and Cyclists Touring Club. 1993. Illus. 26 pages. Aveifeble from CTC, Cotterell House, 69 Meadtvw, Godalming,Surrey GU73HS, free on receipt of large SAE. A guide to ten scenic routes, each with an easily followed map, indicating places of historic and natural interest. The booklet also contains useful information on public transport, cycle hire, accommodation, safety tips and contact addresses. Partnership with Patientc A practical guide to starting a patient participation group by ater Pritchard MA FRCGF! Royal College of General Practitioners, 1993 (ISBN 0 85084 182 8). 24 pages Available from RCGP Sales Office, 14 Princes Gate, Hyde Park. London SW7 lPU, f 6 including postage. The Patient’s Charter commits general practitioners to treat patients as ‘partners in the care they receive’, yet doctors have been slow to seek the benefits of a ‘partnership for health’ with their patients. A patient participation group is a tried and tested way of achieving this partnership, but starting and maintain- ing such a group is not easy, and this booklet, now in its third edition, aims to help all those who wish to involve patients in this way. The author started one of the first patient participation groups in 1972 and is a vice-president of the National Association for Wtient Participation. The foreword is by Sir George Godber, former chief medical officer of the Department of Health, and past-president of the Association. New Standards Publications Guidelines to Staff Appraisal within a Physiotherapy Service Physiotherapy in Oncology and Palliative Care - Guidelines for Good Practice Guidelines for Physiotherapists on Information, Communication and Support in Stroke Care Standards of Physiotherapy Practice for Trainers in Moving and Handling Standards of Physiotherapy Practice for the Management of Patients with Ankyiosing Spondylitis f2.00 f2.00 €2.00 €2.00 f2.00 Issued Previously Is your pack complete? Acupuncture Association of Chartered Physiotherapists - Proposed Policy for the Practice of Acupuncture by Chartered Physiotherapists Standards of Physiotherapy Practice for the Management of Patients with Amputations Standards for Clinical Education Placements The Association of Chartered Physiotherapists in the Community - Guidelines for Good Practice Standards for the Use of Electrophysical Modalities Standards for Physiotherapists First Two Years Post-Qualification Hydrotherapy Standards for Good Practice Standards for Good Practice in PhysiotherapyServices for People with Learning Disabilities Association of Chartered Physiotherapists Interested in Neurology - Guidelines for Good Practice €2.00 €2.00 €2.00 €1.50 €2.00 €2.00 €2.00 €2.00 €2.00 Association of Chartered Physiotherapists in Obstetrics and Gynaecology - Guidelines for Good Practice Physiotherapy with Older People: Standards of Clinical Practice Guidelines for Good Practice for Physiotherapists Working in the Orthopaedic Field Association of Paediatric Chartered Physiotherapists - Paediatric Physiotherapy Guidelines for Good Practice Standards for Private Practice Physiotherapy in Psychiatry - Guidelines for Good Practice Association of Chartered Physiotherapists in Respiratory Care - Guidelines towards Good Practice in Respiratory Care Wiation of Chartered Physiotherapistsin Riding for the Disabled - Setting Standards in Physiotherapy Standards for the Management of People with Spinal Cord Lesions €2.00 €2.50 €2.00 €2.00 €1.50 €2.00 €2.00 5OP €2.00 The revised version of the Blue CSP Standards of Physiotherapy Practice Booklet will be available later in the year. Members will be notified of publication vie the Journal. Booklets can be purchased individually. All prices include postage, packing and plastic sleeves. Please enclose remittance with your order, made payable to the Chartered Society of Physiotherapy, and send to: Mrs Jill Evans, Professional Affairs Department,The Chartered Society of Physiotherapy, 14 Bedford Row, London WClR 4ED. Physlotherapy, May 1993, vol79, no 5
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