Real Time Platform Customer Experience Assurance
A New Paradigm for Mobile Assurance & Analytics
Caio Donega October 2014
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 2
Traditional Probing
• Traffic is growing exponentially while Operator revenue grows linearly
• Treating all traffic equally imposes a choice to the Operator when total traffic exceeds monitoring capacity
• Scale probing linearly with traffic and grow costs exponentially
• Employ filtering to fit into probe capacity
- Losing complete visibility to what is filtered out
• Drop packets unpredictably resulting in missing/inconsistent measurements.
Operators do not find this probing model financially viable
Serving Network
SS7, Services, IMS, IN
Internet
2G/3G/LTE RAN
UE’s
Uu
When all traffic is treated equally,
monitoring probe costs scale linearly with
traffic, independent of it’s value
~6G
Probe ~6G
Probe ~6G
Probe ~6G
Probe ~6G
Probe ~6G
Probe ~6GG
Probe ~6G
Probe ~6G
Probe
~6G
Probe ~6G
Probe ~6G
Probe ~6G
Probe ~6G
Probe ~6G
Probe ~6GG
Probe ~6G
Probe ~6G
Probe
Current Probe Model
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 3
JDSU Scaling Model
• “Selective” Data Processing Architecture - Classify ‘Important’ v ‘Unimportant’
- Only process the important data
• Lower cost per Gbps
- Higher data rate processing per probe (>10G)
Dynamically allocate resources to growing and changing needs
• Apply more resources to focus on new services at launch
• Utilize selective sampling for mature/stable services
10robe 10G Prob
e
10G Probe
High Value Data
Monitoring
Data
Monitoring
Low Value
Data
Monitoring
Serving Network
SS7, Services, IMS, IN
Internet
2G/3G/LTE RAN
UE’s
Uu
JDSUs Game Changing Scalability Model
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 4
JDSU xSIGHT Customer Experience Assurance Solution
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 5
JDSU Assurance Solution Components
xSIGHT Real-Time Intelligence Platform Open Real-Time Correlation, Mediation, Analysis, Policy & Alarm Management
xSIGHT Portal
AriesoGeo Troubleshooting
MRI
Other adaptors: • acceSS7 • Arieso • Handset Agent • Ericson GPEH • NSN eNB Feed • ALU eNB Feed • 300+ NEs
NAA 40/100G Packet Insight Packet Portal
Customer Experience
Management
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 6
Serving Network
PS Core (Data)
JDSU Solution – The Right Probe for the Right Traffic
Core & Services Network
CS Core (Voice)
SGSN
MSC/VLR
GSM-A
GPRS-Gb
Iu-CS
Iu-PS
S4 S3 Gx
SGi
S1-C
S12
Gn
GGSN
GSM/GPRS/EDGE Radio Access Network (GERAN)
Base Station Subsystem (BSS)
BTS
MS
Abis
GSM
EDGE
Evolved EDGE
BSC
Um
Evolved UTRAN (E-UTRAN)
Uu
Evolved Node B
X2 UE
LTE
LTE Advanced
UMTS Terrestrial Radio Access Network (UTRAN)
Radio Network Subsystem
NodeB
RNC
UE
Iub
RNC
Iur
W-CDMA HSPA/HSPA+
Iub
Uu
HSS
CSCF MRF
Evolved Packet Core (EPC)
S-GW
MME
P-GW
S11
S5
S10
S6a
Public
Data
Network
Gi
PCRF
WSP Services
(IMS, VCC, …)
SS7/SIGTRAN
SGW SMS
HLR/HSS
MGW Mc
Nb
D/Gr
MGW
Nc
Rx
S1-U
Packet Portal
MRI NAA
Packet Insight acceSS7
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 7
JDSU Solution and Components
xSIGHT RTI
MRI
Other adaptors: • acceSS7 • Arieso • Handset Agent • Ericson GPEH • 300+ NEs
NAA 40/100G Packet Insight
Service
Management
Performance
Monitoring
Network & Service
Assurance
Optimization
Big Data and Analytics App’s
Broad CEM IBM, HP, DAX, NetCool, Ericsson, CA
NSN
Ericsson
HP
IBM
Tektronix
DAX
NSN
Ericsson
HP
IBM
Infovista
Trendium
JDSU
NetScout
Tektronix
Polystar
Empirix
ALU
AriesoGEO
Newfield Wireless
Actix
NSN
Ericsson
Packet Portal
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 8
“One Size Fits All” Monitoring
TCO increases linearly with
traffic growth
Generic Visibility & Metrics
on All Traffic
Regardless of Value
.XXX
Traditional Solutions
“Value-Based” Monitoring
TCO decoupled from traffic growth
JDSU’s New Paradigm
Value-Based Monitoring: Maximize Return on Investment
*63% Total Cost Savings
over 4 Years
*Tier 1 Operator based on 20% YoY traffic growth
Application,
Service, &
Subscriber
Detection &
Classification
Dynamic and
Flexible
Visibility
Policies
+ =
PREMIUM
SERVICES
Deep Visibility
on KPIs
TOP ARPU
CUSTOMERS
Personalized
Visibility, KPIs
& OTT analysis
.XXX
LOW VALUE
GENERIC TRAFFIC
Basic Visibility
Classify & Count
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 9
Get basic visibility Classify & Count
Go deeper on the OTT services important to your end-users
Get the detail to understand quality & performance for the services most important to your revenues & user experience
JDSU Focus Resources on Important Services for the Business
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 10
Value-Based Monitoring: Deep & Granular Visibility
Enriched User Plane Flow Records
Time
IMSI
CellID
IMEI
IP Adr TCP Win
Size
Delay Load
Time
TTL Xtrans
mits
T-Put
UDP Packet
Loss
Jitter T-Put
VoLTE
MOS
Delay Etc..
3rd Party Apps JDSU xSIGHT CEA External Database
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 11
Break the data growth cost curve with a substantial improvement in
CapEx/OpEx, footprint and scalability
JDSU xSIGHT Customer Experience Assurance
Technology Innovations
Dynamic, value-based monitoring & KPI assessment
Streamlined control plane performance monitoring & troubleshooting
Mediation platform designed to enable optimal horizontal & vertical scalability
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 12
xSIGHT Real-Time Intelligence Platform
xSIGHT Data Access
Family of flexible agents that
collect data & metrics from all
sources along the service path.
xSIGHT Mediation, Correlation
and Policy Management
Real-time collection, mediation,
correlation, analysis and alarm
management platform.
xSIGHT RTI Platform
• Linux-based, carrier grade.
• Platform components scale
independently, both directions.
• High availability configuration.
• Configurable data collection
period and retention periods
for interval & summarized data.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 13
xSIGHT Data Access Agents …
… are a family of agents able to collect raw assurance data covering all layers from transport to application (both control & user plane) from traffic, probes, NEs, EMSs and devices across the entire service delivery path.
Features
Support JDSU and non-JDSU sources.
Traffic-based agents support new, lower cost, streamlined monitoring and trouble-shooting processes.
Deep and granular user plane visibility, with broad & accurate app’ identification.
KPI meas’ aggregation period 1 minute.
Benefits
Much increased visibility into the customer experience at the user app’ layer.
Visibility across the entire service path.
Typically >75% lower TCO versus traditional solution for same KPI visibility / throughput.
Much lower TCO t-shooting tracing solution.
Server Farm
xSIGHT Data Access Agents
DAA coverage of the end to end service path.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 14
xSIGHT Network Packet Brokers …
… deliver the right traffic to the right xSIGHT access agents at the right time.
JDSU
Matrix 1024
Server Farm
Matrix coverage of the end to end service path.
xSIGHT Network Packet Brokers
Features
24 port 1U switch, scalable to 100s of 1 or 10 Gbe ports with totally flexible assignment.
Performs filtering, packet slicing and de-duplication processing.
Integrated with, and manageable by, the xSIGHT RTI platform.
Can also deliver TDM signaling via a front -end TDM to IP converter.
Benefits
Optimize traffic analysis / storage solution configuration and cost.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 15
xSIGHT Traffic Analysis Agents (TAA) …
… deliver Control & User Plane KPI metrics in real-time (via the xSIGHT Mediation ++ component & onward) to xSIGHT or 3rd party monitoring apps.
Features
COTS server-based 1U agents delivering line-rate analysis of 1 & 10 GbE traffic.
Meas’ aggregation period 1 min & typically >1 week KPI storage period.
Deep and granular UP visibility, with broad & accurate app’ identification.
Streamlined & “value-based” KPI process.
TAA coverage of the end to end service path.
xSIGHT Traffic Analysis Agents
Server Farm
JDSU
xSIGHT TAA
Benefits
Increased visibility into the customer experience at the user app’ layer.
Typically >75% lower cost vs traditional solution for same visibility / throughput.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 16
Features
2U and 4U agents delivering full line-rate analysis and capture of 1 & 10 GbE traffic.
Variable data storage from 24 to 124 TB.
Deep and granular user plane visibility.
Streamlined & “value-based” KPI process. Including accurate app’ identification.
Streamlined t-shooting tracing process, including (patent-based) fast data retrieval .
TSA coverage of the end to end service path.
xSIGHT Traffic Storage Agents
Server Farm
Benefits
Much increased visibility / diagnosis into the customer experience at the user app’ layer.
Significantly lower TCO versus traditional solutions for monitoring & t-shooting tracing.
Ability for t-shooting tracing in near real-time.
xSIGHT Traffic Storage Agents (TSA) …
… deliver (and store) CP & UP KPI metrics in real-time for monitoring apps, plus capture, store and retrieve CP & UP traffic for trouble-shooting apps.
JDSU
xSIGHT TSA
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 17
xSIGHT Traffic-Based Agent (TAA & TSA) Summary
TAA TSA
1U Box 2U and 4U Boxes
2.4 TB Storage 24 to 124 TB Storage
1 & 10 GbE Interfaces 1 & 10 GbE Interfaces
Control Plane KPIs / Feeds
Control Plane Traffic Storage
User Plane KPIs / Feeds
User Plane Traffic Storage
App Support Mon Only Mon & T-Shooting
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 18
Features
Large family of data adapters based on industry standards, including SNMP, CORBA, TL1, SQL, XML and FTP.
Custom adapters can also be developed.
For support of new data sources, existing adapters can be revised in a few days, & new adapters developed in a few weeks.
Portfolio today supports >300 non-JDSU data sources.
DCA coverage of the end to end service path.
Server Farm
Benefits
Increased visibility across the end to end service delivery path.
Supports assurance OSS rationalization via integration with legacy data sources.
xSIGHT Data Collection Agents (DCA) …
JDSU
xSIGHT DCA
xSIGHT Data Collection Agents
… deliver valuable raw KPI metrics, when and where required, by interfacing with NEs, EMSs, NMSs, BSS/OSS applications & 3rd party monitoring probes.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 19
xSIGHT SFP Agents …
… deliver KPI metrics & raw data from traffic analysis distributed throughout the core and edge networks at SFP-based optical transceiver interfaces.
JDSU
PacketPortal
xSIGHT SFP Agents
SFP Agent coverage of the end to end service path.
Server Farm
Features
JDSU PacketPortal transforms any 1 / 10 GbE fiber optic transceiver into an assurance monitoring agent.
xSIGHT SFP Agents integrate with PacketPortal solution to collect metrics and / or raw traffic.
Benefits
Redefines cost model of packet analysis / capture to deliver visibility into edge and access networks (previously unavailable).
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 20
xSIGHT Geo-Location Agents …
… deliver KPI metrics on customer experience & location (down to building resolution) from ariesoGEO analysis of RAN infrastructure data-feeds.
xSIGHT Geo-Location Agents
JDSU
ariesoGEO
Geo-Location Agent coverage of the end to end service path.
Server Farm
Features
JDSU ariesoGEO access’s RAN NE data, capturing location and experience of every customer call / data session.
Patented ariesoGEO geo-location method gives 2-5x better resolution than cell ID.
xSIGHT Geo-Location Agents integrate with ariesoGEO solution to collect experience and location metrics.
Benefits
Provides correlation of customer experience with geo-location down to building resolution.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 21
xSIGHT Device Agents (DA) …
… deliver metrics including device type, operating system, location & service perf’ metrics (eg. speed, delay) by interfacing with user devices themselves .
xSIGHT Device Agents
JDSU
xSIGHT DA
Device Agent coverage of the end to end service path.
Server Farm
Features
Supports popular operating systems, including IOS and Android, and can be added to most smart devices.
Provides information on the device settings and operating system.
Allows subscribers to rate their actual service experience.
Benefits
Provides visibility into device settings and customer perception of service experience.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 22
Each component of the platform can be scaled independently of the others to achieve maximum vertical and horizontal scalability and cost optimization
Mediation Platform that can be Scaled Optimally
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 23
xSIGHT Mediation, Correlation & Policy Management …
Features
Analysis, correlation & policy processing done in fast and flexible memory.
Patented DB storage & query optimisation.
Collection farm data processing includes an abstraction & normalisation function.
Northbound web services based API, and industry standard B/OSS integration.
… is a carrier-grade mediation platform that provides all the necessary data enrichment, adaptation, correlation, and aggregation to power JDSU assurance apps and 3rd party apps for (eg.) CEM and data monetization.
Benefits
More effective assurance workflows via:
Real-time multi-dimensional analysis.
Enhanced analytics by data integration from variety of data sources & B/OSSs.
Support for OSS rationalization and data monetization.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 24
Feature
Analysis, correlation & policy processing done in fast and flexible memory.
Enables multi-dimensional correlation (eg. customer to network) in real time.
Allows definition of flexible, hierarchical, alarms which are raised immediately.
Enables users to define KPIs “on the fly” with results at end of next meas’ period.
… is a carrier-grade mediation platform that provides all the necessary data enrichment, adaptation, correlation, and aggregation to power JDSU assurance apps and 3rd party apps for (eg.) CEM and data monetization.
xSIGHT Mediation, Correlation & Policy Management …
Benefits
More effective assurance workflows:
Fewer, more insightful, alarms.
Issue prioritization via impact analysis.
Issue diagnosis via KPI drill-down.
Suitable for support of NFV networks.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 25
Feature
JDSU patented technology for database (DB) storage and query optimisation.
Provides users with results in real-time.
Supports more simultaneous queries.
Requires no specific DB requirements, so can use any existing customer DB.
… is a carrier-grade mediation platform that provides all the necessary data enrichment, adaptation, correlation, and aggregation to power JDSU assurance apps and 3rd party apps for (eg.) CEM and data monetization.
xSIGHT Mediation, Correlation & Policy Management …
Benefits
More effective assurance workflows:
Faster analysis results.
Lower solution database costs.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 26
Feature
Flexible, historical reporting engine.
Report template created by user or JDSU professional services..
Automatic scheduled report creation.
Automatic report distribution via email.
… is a carrier-grade mediation platform that provides all the necessary data enrichment, adaptation, correlation, and aggregation to power JDSU assurance apps and 3rd party apps for (eg.) CEM and data monetization.
xSIGHT Mediation, Correlation & Policy Management …
Benefits
More effective assurance workflows:
Easily highlights problem trends in customer / service / network perf’.
Increases report user productivity.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 27
Feature
Collection farm data processing includes an abstraction & normalisation function
Allows (easy) support for new data sources via changes to adapter only. No changes to code in higher layers.
Improves overall system code stability.
… is a carrier-grade mediation platform that provides all the necessary data enrichment, adaptation, correlation, and aggregation to power JDSU assurance apps and 3rd party apps for (eg.) CEM and data monetization.
xSIGHT Mediation, Correlation & Policy Management …
Benefits
More effective assurance workflows:
More complete end-to-end visibility.
Supports assurance OSS rationalization.
Lower system integration costs.
Increased system reliability.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 28
Feature
Northbound web services based API.
Industry standard coding.
Applicable to any operating system.
xSIGHT apps use same API, so JDSU services expertise on integration high.
… is a carrier-grade mediation platform that provides all the necessary data enrichment, adaptation, correlation, and aggregation to power JDSU assurance apps and 3rd party apps for (eg.) CEM and data monetization.
xSIGHT Mediation, Correlation & Policy Management …
Benefits
Enhanced 3rd party app analytics via easy access to any JDSU platform data.
Supports assurance OSS rationalization.
Lower system integration costs.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 29
Feature
Easy B/OSS integration (data in / out).
Support for industry standard APIs, eg. CORBA, TIBCO, VITRIA.
Field proven integrations with popular provisioning and trouble-ticket OSSs.
Professional integration services.
… is a carrier-grade mediation platform that provides all the necessary data enrichment, adaptation, correlation, and aggregation to power JDSU assurance apps and 3rd party apps for (eg.) CEM and data monetization.
xSIGHT Mediation, Correlation & Policy Management …
Benefits
Enhanced JDSU and 3rd party app analytics (from data IN enrichment).
Enhanced workflows, eg.:
Auto data load from provisioning tool.
Auto raising of trouble ticket.
Suitable for support of NFV networks.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 30
XSIGHT Portal
Cloud-based HTML 5 portal.
Easily customized for KPIs,
charts and navigation.
Supports xSIGHT app’s:
- CEA
- Diagnostics
- Performance Explorer
App’s are integrated with
intuitive in-context linkages.
xSIGHT Portal
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 31
1. Proactively identify and resolve problems having the greatest impact on customer experience in a fraction of the time
Outside-In View
Real-time Visibility and
Geographical Analysis
into metrics that matter
JDSU xSIGHTTM Customer Experience Assurance & Analytics
Logical, most-intuitive, fastest workflow presents insights
in an integrated and visually-relevant way
Impact Analysis
Multi-Dimensional
Analysis for prioritization
of issues having the
greatest customer impact
Root Cause Analysis
Detailed Diagnostics for
Root Cause Analysis and
Troubleshooting
Fault Domain Isolation
KPI Analysis for effective
Triage and Fault Isolation
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 32
View and analyze
measurement data by location
Group together measurements
with similar characteristics
Outside-in View of Metrics that Matter
Geographical Analysis
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 33
Quickly identify the dimension having the most significant
impact on the measurement or KPI being analyzed
Multi-Dimensional Analysis of Metrics
Dimensional Analysis
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 34
Reveal the service aspect that
has the most significant impact
on the customer experience
Effective Triage and Fault Isolation
Correlate network performance
and service KPIs
Identify KPI position
within network
Identify service path segment,
network area and interface
causing the problem in
KPI Analysis
Analyze overall
service performance
Compare KPI values
vs. thresholds
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 35
Quickly and accurately characterize the root cause of 95% of the
problems without doing call trace and protocol analysis
Proactively identify impacted subscribers
Diagnose when, where and why the problem occurred
Drill-down from cause to integrated & detailed diagnostics
Root Cause Analysis and Troubleshooting
Impact Analysis & Detailed Diagnostics
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 36
xSIGHT Portal CEA Analytics Package …
… is a set of integrated apps delivering a new mobile assurance paradigm “Customer Experience Assurance”, enabling a real & relevant improvement in customer experience while maximizing CSP productivity and profitability.
Features
Fewer, more insightful, hierarchical alarms.
Accurate impact analysis issue prioritization.
Faster issue diagnosis via KPI drill-down featuring automatic data filtering.
Lower cost, streamlined monitoring and trouble-shooting processes.
Benefits
Improved customer experience & churn.
Maximized service revenues.
Lower assurance costs and increased operations productivity.
Monetization of assurance data beyond operations, including into CEM.
CEA
App
Diagnostics
App
Performance
Explorer App
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 37
xSIGHT CEA App
… Enables the industry’s most effective assurance (monitoring & trouble-shooting) workflows via the real-time correlation of customer experience to the underlying network and service performance.
Features
Insightful high-level charts highlight both perf’ status and size of impacted population.
Auto data filtering during KPI drill-down based on user selection of dimension value.
Define hierarchical perf’ alarms, KPIs or charts via in-built simple GUI editor.
Auto-launch of xSIGHT Diagnostic app.
Benefits
Increased revenues, lower customer churn, and increased operational productivity via:
Accurate prioritization of network / service problems based on analysis of impact to customers / revenues.
Faster, and lower skilled, problem diagnosis via KPI drill-down analysis.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 38
Service “Scope” Chart [Multi-Dimensional]
“Network” Performance Chart
“Root Cause Analysis” Chart
Automatic
drill-down
filtering of
presented
data.
xSIGHT CEA App Example Analyses
Service “ARIM” Chart [Accessibility, Retainability, Integrity, Mobility]
Service “Cluster” Chart
xSIGHT Diagnostics App “Transaction Tracing” Chart
Auto- launch
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 39
xSIGHT CEA App – Service “Scope” Chart
Customer experience / impact analyzed by multiple dimensions.
Tile coding indicates perf’ status, tile size indicates population size.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 40
xSIGHT CEA App – Service “Cluster” Chart
Customer experience / impact analyzed by geographic location.
Circle coding indicates perf’ status, circle size indicates population.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 41
xSIGHT CEA App – Service “ARIM” Chart
Indication of top-level (ie. small number of aggregated) service KPIs.
Color coding of threshold violations allows identification of major issues.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 42
xSIGHT CEA App – Network Performance Chart
Indication of detailed perf’ by NE along the service delivery path.
Color coding of threshold violations allows identification of major issues.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 43
xSIGHT CEA App – Root Cause Analysis Chart
Time chart for specific KPI along with supporting info, eg. fail cause.
Many issues can be diagnosed this KPI way without a transactional trace.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 44
xSIGHT Diagnostics App
… provides industry recognised transaction tracing & decoding trouble-shooting functionality, but (integrated with patented JDSU xSIGHT database indexing technology) much faster & at lower cost than traditional solutions.
Features
Auto identification of all related protocol transactions for a single call or session.
Flexible search criteria to quickly identify & retrieve required call or session data.
xDRs & traces are only built as required.
Colour coding highlights potential issues.
Auto launch from xSIGHT CEA app.
Benefits
Increased revenues, lower customer churn, and increased operational productivity via:
Faster problem diagnosis.
Lower solution costs (both CapEx & OpEx) for same trouble-shooting analysis.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 45
xSIGHT Diagnostics App Example Analysis
Call / session list. Call / session transactional
trace diagram (by NE path). Call / session key data
or decoded messages.
NB. Remember that traces are only built (from stored data) as required !
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 46
xSIGHT Performance Explorer App
… enables in-depth analysis of a specific network, service or customer performance aspect and is the ideal tool for comparing performance pre- and post any event, such as a network configuration change.
Features
Fast insight via multiple (related) charts on a single screen, eg. a time series chart for a selected KPI, 2 associated dimension charts and a breakdown of failure codes.
Time-slider button allows user to easily change time range for the selected data.
Colour coding highlights potential issues.
Benefits
Faster roll out of network / service / device upgrades and configuration changes.
Increased operational productivity for the diagnosis of complex problems.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 47
xSIGHT Perf’ Explorer App Example Analysis
KPI time chart. 2 relevant dimensions
displayed as tree-maps. Distribution chart
to display (eg.)
distribution of
failures for
selected KPI.
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 48
xSIGHT Portfolio Workflow - Tying It All Together
Engineering
- RCA Stage 1
Issue Alert
Feed to CC
Engineering
- RCA Stage 2
Network Operations
Management
- Issue Alerts
Cust’ Care
Management
- Issue Priority
xSIGHT
TAA/TSA
Assurance
Vendor A
Sources
Assurance
Vendor B
Sources
Other 3P
Sources
Auto
Start
xSIGHT Diagnostics
Assurance Vendor A
Trace Tool
Assurance Vendor B
Trace Tool
xSIGHT
TSAs
Assurance
Vendor A
Sources
Assurance
Vendor B
Sources
CC OSS xSIGHT CEA Application
End-to End View Focussed Views
Auto
Feed
xSIGHT RTI Platform
xSIGHT DCAs
© 2014 JDS Uniphase Corporation | JDSU CONFIDENTIAL AND PROPRIETARY INFORMATION 49
A fundamentally different approach to assurance.
Enabling a real and relevant improvement in customer experience while maximizing productivity and profitability
in dynamic, converged 4G/LTE networks and beyond.
Revolutionary Assurance for the Era of LTE.