REFERENCES • Aponso. S “Two decades of Air Freight Industry in Sri Lanka 1980 –2000” 2004. • Ronald H. Ballou “Business Logistics Supply Chain Management” Pearson

Education Inc 2004. • Prof. Agrawal D.K. “Text book of Logistics and Supply Chain Management”

Macmillion India Ltd 2003. • Powell D. “Government and Industry Working Together to Implement Modern

Logistics : Transport and Communication Bulleting for Asia and the Pacific” Powel Management Services Australia 2001

• Sri Lanka Customs “A Hand Book of External Trade Statistics 1995 –2004” Statistic Division Sri Lanka Customs 2005.

• Collins P.F “Transportation Best Practice Manual” PF Collins Consultant 2003. • W.Lemonie and Lars Dagnaes (2002) Globalization and networking

organization of European Freight forwarding and logistics provider. • Dr. Daniel F Flint, Dr. Britta Gamamelgaard, Dr. Everth Larsson and Dr. John

Mentzer (2002) Logistics Innovation from best practices to next practices. • Dasanayaka.S.W.S.B. “Seaports and their Generated Business Activities in

Transition” 1997. • Prof N. Viswanadham Roshan Gaonkar (2003) E- Logistics: trends and

opportunities. • Sri Lanka Freight forwarders’ Association (2005) Annual Report (2004/2005) • http://www.exel.com • http://www.boi.lk/bio2005/content.asp • http://www.shine-cargo.com • http://fiata.atalink.co.uk/html/p069.htm • http://nation.ittefaq.com/artman/exec/view.cg • http://www.prospects.ac.uk • http://www.fiata.com • http://www.12manage.com • http:/www./valuebasedmanagement.net • http://www.tdctrade.com • http://www.eiu.com • http: www.ttclub.com • http://www.srilankanskychain.com • http://www.pbb.com • http://www.slpa.lk • http://www.srilankancargo.com • http://www.dailymirror.lk • http://www.tiaca.org • http://www.payloadasia.com • http://www.export911.com • http://www.researchandmarkets.com

Annexure 13

QUESTIONNAIRE ON THE FREIGHT FORWARDING INDUSTRY IN SRI LANKA

Preamble I have embarked on a MBA Dissertation titled “Value addition for the freight forwarding industry in Sri Lanka” which is an integral of a major component of the MBA Program at the University of Moratuwa. It is kindly requested that your organization provide me with some basic facts and figures for me to do an in-depth analysis to arrive at ways & means of value addition and accrue other benefits in the supply chain. My findings will be published and will be accessible to your organization when approved by the University of Moratuwa. Thanking you, Yours faithfully Kapila Weediyage ------------------------------------------------------------------------------------------------------------

1) Name of Your Organization? 2) When did company started?

a. Before 1977 b. 1978-1987 c. 1988-1997 d. After 1997

3) Number of employees? a. Less than 20 b. 21- 40 c. 41-60 d. 61 and above

4) Number of employees engaged in the following departments? A. Sales and Marketing. a. Less than 5 b. 6 to 10 c. 11 to 15 d. 16 and above. B. Operations a. less than 5 b. 6 to 10 c. 11 to 15 d. 16 and above. C. Wharf and Customs Clearance a. less than 5 b. 6 to 10 c. 11 to 15 d. 16 and above.

Annexure 13

D. Imports a. less than 5 b. 6 to 10 c. 11 to 15 d. 16 and above. E. Finance a. less than 5 b. 6 to 10 c. 11 to 15 d. 16 and above. F. Others a. less than 5 b. 6 to 10 c. 11 to 15 d. 16 and above.

5) Are you a major freight forwarding company in Sri Lanka? If so what rank?

6) What are the main problems faced by the Freight Forwarders in Sri Lanka?

7) What are the limitations of the port facilities in Sri Lanka?

8) What are the strengths of the Colombo Port? 9) What are the limitations of the Bandaranayke International Air Port

facilities in Sri Lanka?

Annexure 13

10) What are the strengths of the Bandaranayke International Air Port?

11) Is multimodal transport adapted by the Freight Forwarders in Sri Lankan?

12) What are the typical problems you face when you deal with a Air Lines and

Shipping lines?

13) What are the problems you face when you deal with Government authority such as BOI, Customs etc

14) How do you communicate and deal with your network and foreign agents for a win-win basis?

15) Have you faced any problems with your foreign agents and what are they?

Annexure 13

16) How you overcome these problems?

17) Are there significant risk faced by Freight Forwarders in Sri Lanka?

18) What are the strategies that can be used to mitigate the above risks?

19) In your business plan and strategies for growth, have you made progress

against defined milestones? Year milestone

20) What are the new developments in your organization in recent years? ( Eg. Services diversification, back or forward integration etc)

Annexure 13

21) What is your growth? (Trends, peak, troughs etc)

22) What are the recent value additions activities incorporated into your organization?

23) Do you anticipate any legal barriers to develop the value addition part in Freight Forwarding Industry in Sri Lanka?

24) Have the Freight Forwarders embraced IT in their operation, compared to

other South Asian Countries?

25) What is your opinion about the competition in the freight forwarding industry in Sri Lanka?

26) Are the Freight Forwarders on a successful growth path as have they got to

re-think the current business approach?