SAP Enable Now and new functions - SAPNOW

SAP Enable Now and new functions

Zoltán Korompay

SAP Education

2© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

▪ Introduction and Value

▪Solution Overview

▪Demonstration (Web Assistant)

▪What’s New 1805

▪What’s New 1808

Agenda

Introduction and Value


End Users

Project Team / Key Users,

Administrators, Super Users

Main User Groups


Blended Learning and Performance Support/User Assistance

V

A

L

U

E


What is SAP Enable Now?

SAP Enable Now is an end-to-end solution to collaboratively create, manage and deliver:

Formal Training

Traditional instructor-led

trainings and LMS-based online courses

Informal Learning

Self-directed learning and

sharing of knowledge 24x7

Performance Support

Micro-Learning and

process guidance within the application

MANAGEMENT PLATFORM: Collaborative Authoring, Content Management, Content Delivery

Co

nte

nt

Au

tho

rin

g


Different outputs from one recording Automatic localization

Multi-modality for content re-use Template-based content creation

Why is our solution so effective?


How is the multi-modality of content provided?

Post go-live

On-demand

e-learning

Performance

Support

e-learning

Curriculum

Classroom

training

Pre go-live

LMS Inside the application

content re-use

Know-

ledge

Object

Know-

ledge

Object

Know-

ledge

Object

Know-

ledge

Object

Know-

ledge

Object

Know-

ledge

Object

Repository: unstructured collection of knowledge objects * referencing into different structures

Scenario: Informal Content AccessScenario: Formal Training Scenario: In-App Help Scenario: Formal Content Access

Course 1 Course 2 Course 3Help

cluster 1

Help

cluster 2

Help

cluster 3

Process

Model

Role

Model

Other

CollectionsManual 1 Manual 2 Manual 3

go-live

*


Supported Learning Modalities

SAP Enable Now is Platform for Collaborative Authoring including Content Management and the support for

Formal Learning, Informal Learning and Performance support.

Performance

Support

Guided

Processes

In-App Push

Notifications

Reference

Materials

Informal

Learning

Knowledge

Portal

User-Generated

Content

Videos

Formal

Training

Courseware

for LMS

Classroom

training

Assessments

and Quizzes

https://enable-now.sap.com/ic/pub/ext/index.html?show=project!PR_42E7C19516242F89:test#TS_9DE29C0B064F449D9C1AE659FCE758DB

https://enable-now.sap.com/ic/pub/ext/index.html?show=slide!SL_50361E298116C498


SAP Enable Now – eLearning, Simulations, Documentation…

Interactive e-Learning Interactive Process Simulations

Available as

on premise or

cloud

Do

cu

me

nta

tio

n

Qu

iz


Creating Managing and

Sharing Knowledge

Visit the SAP Enable

Now Info Center

Managing Your Training - SAP Enable Now ManagerCollaborative Authoring, Content Management, Knowledge Sharing and Reporting


The Desktop Assistant is the traditional SAP performance support of user assistance system SAP and non-SAP systems, designed to increase the user’s productivity in daily business and to support change management events. It enables users to get started quickly and allows them to find all relevant information in an easy way. On activation the Desktop Assistant provides additional information on top of the current application screen, so the user doesn´t need to leave the workflow to get assistance.

Performance Support - Desktop Assistant

• Instant: exactly when the user needs it

• Context-sensitive: shows exactly what is needed

• Seamless: Runs on top of the target application

• Guiding: interactive step-by-step user guidance


Performance Support - Web Assistant

Web Assistant is a user assistance system for web-based applications designed to increase the user’s productivity

in daily business and to support change management events. It enables users to get started quickly and allows

them to find all relevant information in an easy way. On activation the Web Assistant provides additional information

on top of the current application screen, so the user doesn´t need to leave the workflow to get assistance.

• Instant: exactly when the user needs it

• Context-sensitive: shows exactly what is needed

• Seamless: integrated within the target application

• Guiding: interactive step-by-step user guidance

Traditional SAP and non-SAP systems get the Context Help,

Guided Tours and access to Training content via the SAP Enable

Now, Desktop Assistant (client installation needed).

The Web Assistant is the new way to deliver the above to SAP

cloud solutions, starting with SAP S/4HANA. No client install

needed.


Today, Customers expect standard enablement to be included in the productWe deliver on that expectation and much more…

Embedded

End users learn when and where knowledge is

needed

Customer specific

Option to easily edit,

enhance and add-to the

standard

SAP Standard Content

Large amount of high

quality standard micro

learning content

Fast Solution Adoption

Fast onboarding and

continuous end user

enablement

Expected by Customers and Analysts to be part of

the product

Demanded by most

Customers


SAP S/4HANA comes with pre-built content – powered by SAP Enable Now

ContextHelp

▪ Descriptive explanations of screen

elements directly in-app

▪ More than 100.000 help elements

for SAP S/4HANA

▪ 19 languages, more planned

▪ Resembles traditional F1 help

Embedded Learning

▪ Getting-started process tutorials to

empower end users

▪ Over 80 Business Processes with

900 detailed task tutorials

▪ Context-sensitive offering of learning content

▪ Content can be consumed directly in-app or

by using the Learning Center

Guided Tours

▪ Step-by-step process guidance

directly in-app

▪ Each process step is represented

by a bubble that contains useful

instructions and information

▪ Only relevant guides are shown to

user


SAP Enable Now is UniqueS/4HANA Embedded Context Help - powered by SAP Enable Now

*Can be customized

with the SAP

Enable Now, Web

Assistant, directly

in the web browser.

*A SAP Enable Now

license is required to

edit the embedded

content


Web Assistant (Context Help - View) (00:37 min)

• View Context Help – Embedded with S/4HANA

Click to run

video


Web Assistant (Context Help - Create) (00:57 min)

• Create Context Help – S/4HANA

Click to run

video


Web Assistant (Guided Tour - View) (00:44 min)

• View Guided Tour – S/4HANA

Click to run

video


Web Assistant (Guided Tour - Create) (01:15 min)

• Create Guided Tour – S/4HANA

Click to run

video

SAP Enable NowWhat’s New 1805

Performance SupportProvide knowledge at the moment of need and get the most out of investments into IT solutions

23© 2017 SAP SE or an SAP affiliate company. All rights reserved.

Web Assistant 1/3

Web Assistant integration into the SAP SuccessFactors suite

SAP Enable Now customers can now

provide embedded performance

support and learning assets directly

within the SAP SuccessFactors suite

to deliver essential information directly

within the workflow. This allows to

increase productivity for SAP

SuccessFactors users and helps to

reduce associated help and support

costs.

Just like in the existing Web Assistant

integration within SAP S/4HANA,

there are three major modalities to

provide help: context help, process

guidance and learning content.

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_DE3C2A1006D65398


Web Assistant - Performance Support (01:00 min)

(SuccessFactors)


Web Assistant 2/3

Any Web Assistant content delivered as default can now

easily be customized for both SAP S/4HANA

on-premises and cloud.

With respective edit permissions, the author can set the

Web Assistant into edit mode. This will enable them to

customize the context help tile or bubble text. Guided

tours can be edited the same way. Of course any

customer can add new tiles for context help and new

guided tours.

Edit content for SAP S/4HANA Cloud Staged Publishing

Newly created or modified Web Assistant content can now

be explicitly published from within the Web Assistant

interface within the target application.

This allows to provide a more sophisticated content

authoring workflow where authors or content QA can

decide when the content is ready for end user

consumption. Additionally, the author can switch between

a published (end user perspective) view and a view that

shows the latest working state that is not yet published.

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_2BBE1466651DDB81


Web Assistant 3/3

The color scheme of the Web

Assistant interface can be

customized to adapt the look and

feel of the Web Assistant according

to the respective corporate identity

requirements.

Customizable look New UI languages

The Web Assistant user interface

now also supports Korean and

Norwegian as UI language.

The what´s new mode can now be

shown without having the need to

create standard content for the

particular context first.

Furthermore, what’s new content

can be edited directly even without

having standard content.

To ensure that new content is

being displayed pro-actively, the

what´s new mode can now be

started directly when entering the

respective application page.

It is now possible to define a date

until the what´s new pop-up

message on top of the screen is

being shown.

Changes to

What´s New mode

Community link

For the Learning Center of Web

Assistant, a link to an external

learning community can be

configured. This will allow learners

to get in contact with other learners

and trainers – directly from within

the application interface.


Desktop Assistant

Desktop Assistant user can now

easily generate and share a high-

quality screencast video out of their

Desktop Assistant recording.

This will foster informal knowledge

transfer with the user generated

content methodology.

Screencast Videos Interactive guided Tour

Existing simulation content can now

directly be converted into an

interactive guided tour, allowing the

usage of Performance Support for

all applications. In addition this will

work now for quick recording based

projects, too. Hence it´s now easier

than ever before to include subject

matter experts in the creation of

Performance Support projects.

The Desktop Assistant has

become a new dedicated entity

type, coming with it´s own icon in

order to separate it from other

group elements. This will ensure

Desktop Assistant content will be

easier to find, making the whole

content structure clearer.

Desktop Assistant Object

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_FE9A0A98CA71FDA3

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_4A563FF99B3D48A0

Knowledge Content ManagementManage all aspects of corporate knowledge transfer


Knowledge Content Management

Reference View

The ability to create a redundancy free content structure is key to

ensure lowest possible content creation and maintenance efforts. SAP

Enable Now is using references to achieve this. To improve the

possibilities to keep track of references even in very large scale content

projects, SAP Enable Now offers authors a new, unique view on the

available content – the Reference view.

Available within the Producer interface, the project explorer now

features the new Reference View, providing a perfect overview on

references and other dependencies of any selected content entity. In

addition, the references of resources that are used for the content are

shown, which allows, for example, verification of which bubble style is

used in projects.

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_BE8C63DE73B44685



To improve the ability for authors and master authors

to compare knowledge objects, the object properties

are now shown for selected objects in both tree views.

In this way, knowledge objects and their parameters

can be compared easily by using the second tree, for

example, for consistency reasons

Project Explorer – Double Tree View Preview for Insert Object

To improve usability when inserting objects such as

images or book pages, a preview is shown directly

in the insert dialog. In addition, further attributes

such as images size, resolution, last modified date,

or original file name are shown within the preview

section.

Learning ContentCreate learning content and add versatile didactical elements to the overall learning experience to help ensure the

success of your learning projects.


General changes

The new Blue Ocean and White Island bubbles provide

a modern style to optimize the look and feel of your

learning content and the user experience. White Island

is the new default bubble style that is applied to all new

content.

New bubbles Responsive Document

The new Hands-On Guide document comes with a

contemporary look & feel and is responsive, which

allows usage on all mobile devices.

To provide an improved overview, all other steps will be

collapsed automatically.

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_E09D3C4FF0149E9F

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_562A27C7C954DCB2


Content Authoring

Edit

tablesThe text editor in the Manager has

been enhanced to allow the easy

duplication of table rows and

columns. The Duplicate Row and

Duplicate Column options can be

found in the Cell Operations menu

within the text editor.

To further simplify the general

usage of Producer, both video

options are now provided in one:

• Explained video: Includes all

instructions and highlights

• Screencast video: Full-motion

video excluding instructions

Generate Video

AssistantFor better support of large content

structures, filters that are applied

to the Project Explorer view in

Producer are now also considered

for the Replace Page Key

Attributes dialog.

To optimize further the editing of

page keys it is now possible to

restore all page key values of a

certain page key parameter

Page key handling


Content Consumption

Learners can now do a full text

search from the library. The search

term is not only applied to the meta

data but also to content such as

book pages and process tutorials to

improve the search results.

Additionally the search speed has

been improved.

Logical search operators, such as

AND, OR and NOT are now also

supported.

Improved search Favicon

For SAP Enable Now learning

content a favicon now is shown in

the browser address bar. The

favicon is part of the trainer style

and its colors can be changed

within the Style Editor.

Integration + System Landscape SupportGet SAP Enable Now up and running in no time and improve application landscape support for a wide range

of IT systems.


System Landscape / Compliance

Cloud: Preview Instance GDPR Readyness

All functionalities of SAP Enable Now deliver

functionalities to comply with the GDPR regulations.

With the new release, customers can provide their end

users with an individualized initial consent prompt of

their privacy statement saved back to database with

version and date of consent.

In addition, functionalities to support individual data

usage reporting, revoke of consent and purge of

personal data have been integrated.

Cloud customers that are hosted on multi-tenant

instances will now be able to discover new

functionality within the new preview instance that SAP

will provide them. This instance will be a temporary

copy of the productive system (incl. all data) that will

be available for 30 days.


Integration

Signavio Integration

As new or changed processes are often related to

end user training, SAP Enable Now can now import

processes designed with the business process

management (BPM) tool of Signavio. This web-based

software enables process & decision management to

improve the organizations operations.

Application Profiles

To improve the recognition and re-recognition, the

following application profiles have been added and

updated:

Updated: SAP Web

New: SAP GUI / Belize Theme

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_21BA4C5FF98C2F8F

SAP Enable NowWhat’s New 1808

Performance SupportProvide knowledge at the moment of need and get the most out of investments into IT solutions


Web Assistant - Premade Content

Learning Materials for SAP SuccessFactors

Customers of both SAP SuccessFactors and SAP Enable Now will get access to

learning tutorials for SAP SuccessFactors. These tutorials have been created by

SAP professionals based on best practices and are a proven set of well described

pre-configured business content, reflecting the experiences and learnings from

real-life implementations. Customers can use these contextualized tutorials as part

of Web Assistant, as-is or as a basis for customized materials to meet their own

business requirements.

In the first phase the tutorials are delivered in English for:

• End-users for Employee Central, Employee Service Center, Recruiting,

Performance & Goals, Succession & Development, Compensation and Payroll

• Admin users for Learning

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_E3E665095F70FA93


Web Assistant - Extensibility & Content Maintenance

In addition to the Web Assistant contextual help

content, the Learning App offers getting started

tutorials and onboarding content which are provided

by free of charge for SAP applications as such as SAP

S/4HANA.

To allow the seamless customization and

enhancement of the Learning App tutorials, the

learning content coming from SAP can now be easily

synchronized within the SAP Enable Now Manager

Edit Learning App content Mass Changes of Context Information

To simplify the update process for content in the case of

new versions of the target applications, it is now possible

to maintain the Web Assistant context parameters product

name and product version via mass change easily.

More values can be added to the corresponding

parameters; existing ones can also be deleted, or all

values can be overwritten with new ones.

In addition, Web Assistant context parameters can be

maintained for new learning app content.

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_E3E665095F70FA93

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_7B1B6ABD3F64A79B


Web Assistant - Language Support & Editing Improvements

The user interface of Web Assistant

now supports the following

additional UI languages:

• Finnish

• Bulgarian

• Greek

• Croatian

• Romanian

• Swedish

• Czech

• Turkish

New UI languages

Various enhancements have been made to improve usability for Web

Assistant authoring:

• Tour bubbles are now automatically centered when not assigned to a

hotspot, hence it is no longer possible that a bubble is not displayed

when a tour is played

• New tour- and context help tiles are added to the end of the carousel

to avoid having to scroll within the carousel

• The spike of a tour bubble now points directly to the click position

that was chosen when the hotspot was assigned so authors can see

the position of the bubble as an end user would see it

• During editing authors can use a hotkey to start the hotspot

assignment directly

• The text editor was enlarged to make editing more convenient

• Multi page support has been added to support guided tours over

multiple pages in some applications as SAP SuccessFactors

Editing Usability


Web Assistant & Desktop Assistant

To prevent a Web Assistant bubble

from covering up an important area

of the application page, the bubble

orientation can be changed easily.

Bubble Orientation What's New Mode

If the only content available for an

application page is in the What's

New mode, this content will be

automatically started when the user

activates the Web Assistant by

clicking the question mark.

Desktop Assistant:

Changed cache path

To better support Citrix systems

and other virtual environments, the

standard cache path was changed

to %LOCALAPPDATA%.

This means that the cache data no

longer has to be transferred with

the roaming profile each time the

user logs in or out.

It is still possible to change the

cache path in the Producer settings

to allow for the requirements of the

respective infrastructure.

Knowledge Content ManagementManage all aspects of corporate knowledge transfer



Remote Workarea for geo-balancing

In companies with offices all over the world it is often necessary to provide a

seamless and performant access to learning content for all learners,

independent from where they are trying to access the content.

This can now be assured by using the new remote workarea functionality: any

Manager can now be connected with other Manager installations to mirror

content from one Manager to all other connected Managers. This allows to

provide geo-balanced content access, so the system will offer content from the

nearest server for best performance and user experience.

Please note: This feature is not available for SQL-based installations and

requires multiple Manager / Cloud instances.



Sorted

ResourcesCheck-out

Comment

History

Automated

PublishingCollapse Assets

To optimize the overview

within project explorer, you

can use this new option to

collapse all assets of the

content with one click - so

only the objects themselves

are visible.

For a better overview and

clear structuring, the roles,

as well as the resources

displayed in the project

explorer, are now also

sorted alphabetically in the

Manager

In the checkout dialog of the

Producer, the new search

function allows authors to

find learning content more

quickly when fetching

content from the Manager.

Housekeeping

Before the execution of

server housekeeping, you

can use the preview feature

to exactly capture the users

who should be deleted, by

displaying them in a list

including their authentication

name.

Delete Must-

HavesAuthors trying to delete an

object marked as “must-

have” will now be notified

about the “must have” status

and that the object cannot be

deleted due to this.

To help authors work more

efficiently when adding

comments to content, the

recently written comments

can be called up and used

again.

To streamline the usability

of SAP Enable Now, the

standard resources (like

bubble styles) are

automatically published

after the initial creation of

a workarea.

Learning ContentCreate learning content and add versatile didactical elements to the overall learning experience to help ensure the

success of your learning projects.


Content Authoring

With the brand new anonymization feature authors can

now select two ways to anonymize parts of recorded

screens: either by pixelation and by blurring the

selected area. Both options can be set independently

of each other and enable you to achieve the required

anonymization result. In addition the functionality can

now be started directly via a button above the macro

editor of a selected screenshot.

Anonymize Screen Area ReRecording – Zoom in Preview

In the step preview, which is

displayed during rerecording when

the recording is manually or

automatically stopped, now contains

a zoom functionality that makes it

easier to find the correct application

page or the corresponding control.

Automatic adding of start & end element

When a project is closed in the Producer,

SAP Enable Now checks whether the simulation

start- and end elements are available. If one of

the elements is missing, it will automatically be

added and a corresponding hint is displayed. Goal

is to ensure that simulation- und quiz projects can

be played back correctly at any time.

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_3173A9D02DE00097


Content Authoring

Authors can now use the option replace content to

copy the content of a new recording into an existing

simulation. The new content will be reused with the

existing UID of the target content, and all existing

references and links retain their validity. This new

functionality significantly eases the maintenance of

content in large content structures.

Replace Content Block video downloads

A new option enables authors to remove

the possibility to download embedded

videos from SAP Enable Now content. If

the option hide download button is

activated, the control for downloading the

video is not displayed when the book

page is played back.

Application Profiles

To improve the recognition and re-

recognition of applications, the following

application profiles have been

added/updated:

- SAP Concur (new)

- MS Office 365 Online (new)

Integration + System Landscape SupportGet SAP Enable Now up and running in no time and improve application landscape support for a wide range

of IT systems.


Solution Manager Integration

When checking out structures from SAP Solution

Manager, scopes – process structure filters that are

created in SAP Solution Manager - can now also be

chosen to import selected parts of a business process

only. This allows to work on process subareas more

independently and therefore improved work distribution

among multiple authors easily.

SAP Solution Manager Scopes SAP Solution Manager Content Mapping

SAP Enable Now content types (e.g. simulation modes,

documentation variants) can now be assigned to specific

SAP Solution Manager document types (e.g. test

document, configuration guide). By doing so, the SAP

Enable Now content will appear automatically in the best

suited area within the solution manager documentation,

significantly simplifying the synchronization process and

increasing the synergy effect between the two solutions.

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_818C5199B5E207B1

https://enable-now.sap.com/ic/auth/ext/index.html?show=slide!SL_31A2B54F58CA0299


System Landscape / Compliance / SCORM

Server System Landscape Optional consent request (GDPR)

If the consent declaration is already covered by other

systems in a customer landscape, it can be optionally

deactivated for SAP Enable Now. All other functions

regarding compliance with the General Data

Protection Regulation (GDPR), such as deletion and

providing saved user data, are unchanged.

The SAP Enable Now server component

“Manager” now supports the following

infrastructures:

- Tomcat 9

- Microsoft SQL 2016

- Microsoft Server 2016

Persistent SCORM IDs

When publishing SCORM content, the new Persistent

Organization IDs option ensures that organization- and

element IDs for the exported content remain the same.

As a result, the LMS won´t perceive the updated content

as new so it can easily be imported to overwrite earlier

content versions in the LMS without extra effort.

Summary and Value


Customers…

Thanks to SAP Enable Now, we now think differently about

training and the tools that can get us there. With a toolset that

is so exciting and easy to use, we can deliver better training.

Helena SchoemanTraining and Talent partner, Dimension Data Holdings PLC

https://www.youtube.com/watch?v=gyTR9zs755A#action=share

>28,000Employees using training materials

created with the aid of SAP Enable Now

https://www.youtube.com/watch?v=gyTR9zs755A#action=share


Contact information:

[email protected]

Thank you.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.

The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distr ibutors contain proprietary software components

of other software vendors. National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated

companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affil iate company products and services are those that are

set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release

any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products,

and/or platforms, directions, and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The

information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks

and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and

they should not be relied upon in making purchasing decisions.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company)

in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies.

See www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

http://www.sap.com/corporate-en/legal/copyright/index.epx

Date post:	02-Oct-2021
Category:	Documents
Upload:	others
View:	3 times
Download:	0 times

SAP Enable Now and new functions - SAPNOW

Documents