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SAP: RETURN PROCESS Our new customer return portal is a quicker, easier way for you to return items directly to our fulfillment center.* Simply log on and follow the steps below: 1. Visit row.ups.com. • Enter company alias and continue. • Enter login ID and password and continue. Note: Password is case-sensitive. 2. Fill in the Patterson Customer ID field with your Patterson customer number. • The ship-from fields should automatically populate – if a field does not populate, please fill in the correct information. 3. Fill in the fields on the right side of the web page, including: • Description of Merchandise • Weight Estimate • Sales Order Number (enter n/a if unknown) • Number of Units Returned • Reason for Return 4. Choose your desired method to print your UPS label. • Print from the screen or email the label to an email address and print from an alternative location. 5. Pack up products and apply printed UPS label. • Include a copy of the invoice/ packing slip, if available. 6. Give the package to your UPS driver for return. *Contact your Patterson representative for more information about returns, as some items may not be able to be returned using this method. PATTERSONCOMPANIES.COM 800.328.5536 17-CC-0008/17CC0278 (3/17)
