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SCHEDULE 6

PART 1 B

PUBLIC PRIVATE PARTNERSHIP FOR THE FINANCE, DESIGN,

CONSTRUCTION, OPERATION AND MAINTENANCE OF A

SUITABLE AND SUSTAINABLE WORKING ENVIRONMENT FOR

THE CITY OF TSHWANE

FACILITIES MANAGEMENT

SPECIFICATION

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Schedule 6 Part 1 B: Facilities Management Specifications

TABLE OF CONTENTS

PARAGRAPH DESCRIPTION PAGE NUMBER NUMBER

1 FACILITIES MANAGEMENT FRAMEWORK...................................................121.1 INTRODUCTION......................................................................................................121.2 SERVICE PROVISION APPROACH........................................................................121.3 RESPONSIVENESS FRAMEWORK AND MEASUREMENTS.................................151.4 GOOD INDUSTRY PRACTICE................................................................................161.5 TRAINING................................................................................................................161.6 WELCOME PACK....................................................................................................161.7 HOUSE RULES AND POLICY DOCUMENT............................................................171.8 OCCUPATION AND USE OF THE FACILITIES........................................................17

2 FACILITIES MANAGEMENT REQUIREMENTS..............................................18

2.1 ECLUSIVITY..........................................................................................................182.2 SERVICE DESK.......................................................................................................182.3 SERVICE DEFINITION AND SERVICE OUTPUT RE!UIREMENTS IN RESPECT

OF OTHER SERVICES............................................................................................182.4 SERVICE DEFINITION AND SERVICE OUTPUT RE!UIREMENTS IN RESPECT

OF HARD FM SERVICES........................................................................................282.5 VALUE ADDED SERVICES......................................................................................322.6 GENERAL................................................................................................................332.7 OCCUPATIONAL HEALTH AND SAFETY ACT "OHASA#........................................342.8 ENVIRONMENTAL MANAGEMENT SYSTEM "EMS#..............................................342.$ INFORMATION AND TELECOMMUNICATION TECHNOLOGY..............................34

3 PERFORMANCE MONITORING.......................................................................33.1 PERFORMANCE MONITORING APPROACH.........................................................35

! PERFORMANCE DEDUCTIONS AND WARNING NOTICES..........................36

SERVICE DELIVERY PLANS............................................................................3"

5.1 PREPARATION OF SERVICE DELIVERY PLANS...................................................375.2 INITIAL SERVICE DELIVERY PLANS......................................................................375.3 REVISION OF SERVICE DELIVERY PLANS...........................................................37

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Schedule 6 Part 1 B: Facilities Management Specifications

ANNE#ES

ANNE# A$ SPACE CATEGORY SUMMARY............................................................38

ANNE# B$ SERVICE LEVEL MATRI#......................................................................!%

ANNE# C$ HOUSE RULES AND POLICY DOCUMENT..........................................!1

ANNE# D$ SERVICE DESK PROCEDURE..............................................................!2

ANNE# E$ PRIVATE PARTY SPACE ALLOCATION................................................!3

ANNE# F$ REPLACEMENT PROGRAMME.............................................................!!

ANNE# G$ INITIAL SERVICE DELIVERY PLANS...................................................!

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Schedule 6 Part 1 B: Facilities Management Specifications

INTERPRETATION

I% &'() S*'+,-+ 6/ P0& 1 -%+)) &'+ *%&+& (%,(*0&+) &'+()+/ &+) ,+(%+, (% &'+ PPP

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(&' &'+ S+9(*+ D+)? P*+,-+).

C-

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Schedule 6 Part 1 B: Facilities Management Specifications

&'+ S+9(*+ L+9+ T0=+.

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2.63 C-

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2.6$ P*04( M**/)/+ S/0(&/

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4 PERFORMANCE DEDUCTIONS AND WARNING

NOTICES

S*'+,-+ 13 "P+0%*+ S&0%,0,) 0%, P0;+%& M+*'0%()# *%&0(%) &'+ &+)

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5 SERVICE DELIVERY PLANS

5.1 PREPARATION OF SERVICE DELIVERY PLANS

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