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SCHEDULE 6
PART 1 B
PUBLIC PRIVATE PARTNERSHIP FOR THE FINANCE, DESIGN,
CONSTRUCTION, OPERATION AND MAINTENANCE OF A
SUITABLE AND SUSTAINABLE WORKING ENVIRONMENT FOR
THE CITY OF TSHWANE
FACILITIES MANAGEMENT
SPECIFICATION
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Schedule 6 Part 1 B: Facilities Management Specifications
TABLE OF CONTENTS
PARAGRAPH DESCRIPTION PAGE NUMBER NUMBER
1 FACILITIES MANAGEMENT FRAMEWORK...................................................121.1 INTRODUCTION......................................................................................................121.2 SERVICE PROVISION APPROACH........................................................................121.3 RESPONSIVENESS FRAMEWORK AND MEASUREMENTS.................................151.4 GOOD INDUSTRY PRACTICE................................................................................161.5 TRAINING................................................................................................................161.6 WELCOME PACK....................................................................................................161.7 HOUSE RULES AND POLICY DOCUMENT............................................................171.8 OCCUPATION AND USE OF THE FACILITIES........................................................17
2 FACILITIES MANAGEMENT REQUIREMENTS..............................................18
2.1 ECLUSIVITY..........................................................................................................182.2 SERVICE DESK.......................................................................................................182.3 SERVICE DEFINITION AND SERVICE OUTPUT RE!UIREMENTS IN RESPECT
OF OTHER SERVICES............................................................................................182.4 SERVICE DEFINITION AND SERVICE OUTPUT RE!UIREMENTS IN RESPECT
OF HARD FM SERVICES........................................................................................282.5 VALUE ADDED SERVICES......................................................................................322.6 GENERAL................................................................................................................332.7 OCCUPATIONAL HEALTH AND SAFETY ACT "OHASA#........................................342.8 ENVIRONMENTAL MANAGEMENT SYSTEM "EMS#..............................................342.$ INFORMATION AND TELECOMMUNICATION TECHNOLOGY..............................34
3 PERFORMANCE MONITORING.......................................................................33.1 PERFORMANCE MONITORING APPROACH.........................................................35
! PERFORMANCE DEDUCTIONS AND WARNING NOTICES..........................36
SERVICE DELIVERY PLANS............................................................................3"
5.1 PREPARATION OF SERVICE DELIVERY PLANS...................................................375.2 INITIAL SERVICE DELIVERY PLANS......................................................................375.3 REVISION OF SERVICE DELIVERY PLANS...........................................................37
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Schedule 6 Part 1 B: Facilities Management Specifications
ANNE#ES
ANNE# A$ SPACE CATEGORY SUMMARY............................................................38
ANNE# B$ SERVICE LEVEL MATRI#......................................................................!%
ANNE# C$ HOUSE RULES AND POLICY DOCUMENT..........................................!1
ANNE# D$ SERVICE DESK PROCEDURE..............................................................!2
ANNE# E$ PRIVATE PARTY SPACE ALLOCATION................................................!3
ANNE# F$ REPLACEMENT PROGRAMME.............................................................!!
ANNE# G$ INITIAL SERVICE DELIVERY PLANS...................................................!
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Schedule 6 Part 1 B: Facilities Management Specifications
INTERPRETATION
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Schedule 6 Part 1 B: Facilities Management Specifications
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4 PERFORMANCE DEDUCTIONS AND WARNING
NOTICES
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34
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5 SERVICE DELIVERY PLANS
5.1 PREPARATION OF SERVICE DELIVERY PLANS
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