Sebros QMS Manual

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QUALITY MANAGEMENT SYSTEM MANUAL

CONTENTS

CLAUSEREF.

TITLE PAGE No.

CONTENTS 01

LIST OF COPY HOLDERS 02

1 REVISION STATUS OF QUALITY MANUAL 03

2 SCOPE AND EXCLUSION 04

3 COMPANY PROFILE 05

4.0 QUALITY MANAGEMENT SYSTEMS 0!0"

4.14.2

GENERAL REQUIREMENTSDOCUMENTATION REQUIREMENTS

5.0 MANAGEMENT RESPONSI#ILITY 10!13

5.15.25.35.4

5.55.6

MANAGEMENT-COMMITMENTCUSTOMER FOCUSQUALITY POLICYPLANNING

RESPONSIBILTY AUTHORITY &COMMUNICATIONMANAGEMENT REVIE

.0 RESOURCE MANAGEMENT 14!1

6.16.26.36.4

PROVISION OF RESOURCESHUMAN RESOURCESINFRASTRUCTUREOR! ENVIRONMENT

$.0 PRODUCT REALISATION 1$!2$

".1".2".3".4".5

PLANNING OF PRODUCT REALISATIONCUSTOMER RELATED PROCESSESDESIGN & DEVELOPMENTPURCHASEPRODUCTION & SERVICE PROVISION

%.0 MEASURMENT& ANALYSIS ' IMPROVEMENT 2%!34

#.1#.2#.3#.4#.5

GENERAL$MONITORING & MEASURMENTCONTROL OF NON CONFORMING PRODUCT

ANALYSIS OF DATAIMPROVEMENT

" ANNEXURES 35!44

MANAGEMENT RESPONSIBILITIES & AUTHORITIESPROCESS SEQUENCE & INTERACTIONQUALITY POLICY & OB%ECTIVES

ORGANISATION CHARTABBREVIATION

ANNEURE -1ANNEURE ' 2

ANNEURE ' 3 & 4

ANNEURE ' 5ANNEURE ' 6

PREPARED BY APPROVED BY REVISION NO DATE OF ISSUE

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LIST OF COPY HOLDERS

COPY HOLDERS COPY No(.

M+,/ C0 ((

C E789 O7/ (1

G:/+; M+:+


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REVISION STATUS OF QUALITY MANUAL

SECTION N0.

NATURE OF CHANGES REVISION N0.)DATE

APPROVED #Y


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SCOPE AND EXCLUSIONS

T ,70 0 Q8+; M+:+ +/ /0/ :0 :87 >,87D, $.3.3.1 P/0>87 D,8,/, P9. L> SIPL , 70==> 0 ,+@;,$ >078=:$ =;=: +:> =+:+: + ?8+;=+:+ 70::8+;; =/09 80: , 79:,,.

T QMS ,70 709/,-

MANUFACTURING AND SUPPLYING OFTU#ULAR AND FA#RICATED COMPONENTSFOR AUTOMOTIVE APPLICATIONS

M+: 0/, , & 70//,0:>:7 +>>/,,

SE#ROS INDUSTRIES PVT. LTD.P;0 N0. 45$ S70/ ' 25$F+/>+@+> ' 121 ((4E- =+; ,@/0,1,+/;=+;.:$ ,@/0,I,@/0,


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COMPANY PROFILE

S@/0, I:>8,/, +, ,+@;,> : %8; 1*#3 0 =+:8+78/ T8@8;+/ +:> +@/7+>70=0::, 0/ +80=09 +:> 0/ :>8,/+; +;7+0:,.

T 70=+: +, +>?8+ +7;, +:> :/+,/878/ 0 =+:8+78/ 70:,,:70:0/= 0 /0>87 /?8/=:, 0 = 78,0=/ /?8/=:, +:> 7+0:,

T 9+/08, :>, 0 /0>87, =+:8+78/> +/ ,> =+7 @+=,$ +/$ 0; & 8; +,,,. $ ,/ & ,;70/ /0> +,,=@;,$ O; ,/+:/ +,,=@;, 7

T 70=+:, =+J0/ 78,0=/, +/

A. A-7o8o7/9 :-(7o8*(; M+/8 S8K8 I:>+ L>.

S8K8 P0/ /+: I:>+ L>. I:+ L>.$ D;.

V0;90 E7/ C0==/7+; V7; L>.

#. No6 A-7o8o7/9 :-(7o8*(; F+ N H0;;+:> I:>+ P9. L>

T+ M00/, & /+70/, L>.

E,70/, T/+70/, >9,0:.

F+/=/+7 T/+70/ >9,0:

S0:+;+ I:/:+0:+; T/+70/ L>.

T =+:8+78/:< +7;, :7;8> @:>:< +7;, :7;8>:< CNC @:>:< =+7:,$P0/ /,,,$ H>/+8;7 /,,,$ ;>:< =+7:,$ I:>870: +/>::< =+7:,$@/+K:< =+7:,$ DG ,$ 70=/,,0/, 7.

T 8: +, +: :>> 0/ @:7 7 ,80/, ,0= =+:8+78/:< +79,.. B:>::< +:> B/+K:< 0/+0:, >9;0=: &=+:8+78/:/;;:< =+7: 7.

T 8: +;,0 +, + ,+:>+/>, /00= :,/8=:, +:>


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4.0 QUALITY MANAGEMENT SYSTEM

4.1 GENERAL REQUIREMENTSS@/0, I:>8,/, +, ,+@;,> >078=:>$ =;=:> +:> +, @:=+:+::< + ?8+; =+:++:7 /?8/=:, 0ISO)TS 16*4*2((*.

SIPL ::>, 0 70::8+;; =/09 79:,, 0 QMS.

S@/0, I:>8,/, +,I. I>:> /07,,, :>> 0/ QMS +:> / +;7+0: /08+ :/+70: 0 , /07,,,.

+::.3III. D/=:> 7//+ +:> =0>, 0 :,8/ + 0/+0: +:> 70:/0; 0 ,

/07,,, +/ 79. +::. 1IV. D:> /07>8/, 0 :,8/ +9+;+@; 0 /,08/7, +:> :0/=+0: 0

,80/ 0/+0: +:> =0:0/:< 0 , /07,,,. +::. 1V. P8 + ,,= : ;+7 0 =0:0/ =+,8/ +:> +:+;K , /07,,,.VI. U:>/+: 0 =;=: +70:, :7,,+/ 0 +79 ;+::> /,8;, +:>

70::8+; =/09=:, 0 , /07,,,.

SIPL +, ,0= 08 ,08/7 +79, .. P;+:/ 70+:078=:> /07>8/ Mo6/7o*/6< +6= 8+(-*867 o> *o=-:7(.

4.1.1 GENERAL REQUIREMENTSUPPLEMENTAL

/ 70=+: ,;7, 0 08,08/7 /07,,, /;+> 0 + /0>87 0/ ,/97$ 70:/0;;:< 0/, 0;;0: Q8+; 0@J79, +, >078=:> : +::8+; @8,:,, ;+:, , @ CEO 0/ /,0:,@; 8:70:.@ Q8+; M+:8+;


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7 D078=:> /07>8/, /?8/> @ ISO)TS16*4*2((*

R>; ! L/(7 o> *o:=-*( ! +66?!1

> D078=:, :>> @ 70=+: 0/ 79 ;+::: 70:/0;

+>>/,,> : +7 ,70: +:> ,8@-,70: 0 , =+:8+;. / + /07>8/ ,:0 /?8/>$ @8 :0/=+0: +:> 70:/0;, +/ :>>$ , =+:8+; >:, /?8/=:, 0/ ,77 ,70:,.

R?8/> /70/>, +/ 70:/0;;> : +770/>+:7 /07>8/ 0/ 70:/0; 0 /70/>,.

T 0/$ >078=:>$ =;=:> +:> =+:+:> +Q8+; M+:+,

P+/ A Q8+; =+:8+;P+/ B P/07>8/ =+:8+;P+/ C D078=:, ) 0/ :,/870:,P+/ D R70/>,

PART A QUALITY MANUAL;

4.2.2 Q-+/7@ M+6-+

SIPL =+:+:, + ?8+; =+:8+; + :7;8>,

+ T ,70 0 ?8+; =+:+:< >+;, 0 +:> J8,7+0:,0/ +: 7;8,0:.

@ D078=:> /07>8/, 7 +/ //:7> : +7 ,70:$ +, +;7+@;

7 A >,7/0: 0 :/+70: @: /07,,, 0 ?8+; =+:+. A66?-* !2

PART B) PROCEDURES MANUAL:

T 0/ +;; /07>8/, :7;8>:< ,9: =+:>+0//07>8/, +, / /?8/=:, 0 ISO)TS16*4*2((* I:/:+0:+; S+:>+/>.

PART C DOCUMENTS ) ORB INSTRUCTIONS;

D078=:, ) 0/ :,/870: >:, +;; , @ , /07,, 0/ / +79, 0/+;; >+/=:,)8:70: +,


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R>;!

M+(7* /(7 o> =o:-867( ML)10

PART D RECORDS;

A;; R70/>, +9 @: /+/> + +/ /?8/> 0 >=0:,/+ 70:0/= 0 //07,,,$ /0>87, +:> ?8+; =+:++ C0=8/ +:> +/> 70 0/ =;=:+0: 0 >078=:> Q8+; =+:+078=:, +9 @: ,,8>+ 9+/08, ;07+0:, +, / >,/@80: , +:> +/ >8; 70:/0;;>. C8//: ,,8,+8, 0 +;; >078=:, , 0 @ >:> 0 /9: +77>:+; 8, 0 0@,0;>078=:,. A;; >078=:, +/ +,; +77,,@; MR.

R>; ! M+(7* /(7 o> R:o*=( ML)11

4.2.3 CONTROL OF DOCUMENTS

D078=: M+:+:, + =:=8= , 0 /07,,, /?8/> 0 :,8/ +/0/+ =+:+078=:,.

+ D078=:, +/ +/09> 0/ +>?8+7 /0/ 0 8, : +770/>+:7 >078=:> ,,=.

@ D078=:, +/ /9> +:> 8>+> +:> /-+/09> : +770/>+:7 7+: +/09> @ 0/ @ 7+: : +770/>+:7

>078=:+0: ,,=.> C8//: 9/,0:, 0 +;7+@; >078=:, +/ +9+;+@; + 0:, 0 8, +,/?8/> @ >078=:+0: : 0/; >:+@;.

MR , :,8/> + >078=:, 0 /:+; 0/+/>, +:>78,0=/ >/+: +, / >078=:+0: ,,=.

078=:, +/ /0=; /=09> /0= +;; >,/@80:0:, : +770/>+:7 >078=:+0: ,,=.

R>; ! P*o:=-* >o* :o67*o o> =o:-867( MR)SP!1)4.2.3)RN

4.2.3.1 ENGINEERING SPECIFICATIONS

MR :,8/, + 78,0=/ :+/>, ) ,77+0:, +/ /9> : +=; =+::/ .C8,0=/ :+/>, ) ,77+0:, +/ @:< /9>


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: + $ >,/@80: +:> =;=:+0: , @:< >0: +, / /?8/=: + = 0 >9;0=: & =+:8+78/:+/=:)MR.

4.2.4 CONTROL OF RECORDS

R70/>, +/ ,+@;,> +:> =+:+:> 0 /09> 9>:7 0 70:0/= 0/?8/=:, +:> 0 79 0/+0: 0 QMS.

MR , /=+/; /,0:,@; 0/ :,8/:< 70:/0; 0 /70/>, /08 /,0::;/,0:,@; 0/ ,. A, ,87 70:7/:> /,0::; +>:< ,70: , /,0:,@; 0/ 70:/0; 0 /70/>,.

A /07>8/ , ,+@;,>$ >078=:>$ =;=:>$ +:> =+:+:> 0 >: 70:/0;, :>> 0/ >:7+0:$ ,0/+>,0,0: 0 /70/>,.

M+:+, +/ =+:+:> 0/09> 9>:7 0 70:0/= 0 /?8/=:, +:> 0 79 0/+0: 0 ?8+; =+:+; ! P*o:=-* >o* :o67*o o> *:o*=( MR)SP!2)4.2.4)RN.

4.2.4.1 RECORDS RETENTION

MR :,8/, + R70/> /:0: , +, / ,+80/$ / 78,0=//?8/=:,.

R>; ! P*o:=-* >o* :o67*o o> *:o*=( MR)SP!2)4.2.4)RN.


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5.0 MANAGEMENT RESPONSI#ILITY

5.1. MANAGEMENT COMMITMENT

CEO /09>, 9>:7 0 , 70===: 0 >9;0=: +:> =;=:+0: 0 ?8+; =+:+ 70::8+; =/09=: 0 , 79:,, @

+ C0==8:7+:< 0 0/ / 70==8:7+0: =:,0/ 0/ C0:>87:< =+:+8;> @+,, + 9+/08, 0/+0:+; ;9;, /?8/> :8 >++ +>>/,,> +:> /0;;> 8 0 0 =+:+ ,77 /0J7 /?8/=:,.

5.1.1PROCESS EFFICIENCYT0 =+:+87 /+;K+0: /07,,, +:> ,80/: 7:7 + ;+::> :/9+;, +, ,7>.

5.2 CUSTOMER FOCUST0 :+:7 78,0=/ ,+,+70: SIPL :,8/, >:7+0: 0 78,0=//?8/=:, +:> =+,8/=: 0 78,0=/ /70:.

5.3 QUALITY POLICYCEO +, ;+> >0: ?8+; 0;7 +:> 0@J79, :< : 9 ,70 0 0/ ,0:< 70===: 0 70=; /?8/=:, +:> 70::8+;=/09=: : 70=;+:7 QMS. Q8+; P0;7 +:> O@J79,$ 7 +/70==8:7+> +:> ;; 8:>/,00> @ +;; =;0,$ ,+;; @ /0>7+;; /9> 0// ,8+@;.

R>; ! A66?-* No. 3 ' 4


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5.4 PLANNING

5.4.1 QUALITY O#ECTIVEST SIPL +, >9;0> ?8+; 0@J79, 0 +79 , ?8+; /?8/=:,. T/07,, , 0@J79, +9 +;,0 @: >9;0> 0 +79 0/ , 70:,,: ?8+;0;7 +:> @8,:,, ;+:.

5.4.1.1 QUALITY O#ECTIVES SUPPLEMENTALT0 =+:+, @8,:,,;+: 0 0/:> = /0> +:> 8,>0 >;0 ?8+; 0;7.

5.4.2 QUALITY MANAGEMENT SYSTEM PLANNINGT 0 =+:+ 08 : ,87 ++ + =, ?8+; /?8/=:, 0 QMS. T : : 7+: +:> =;=:>.

5.5 RESPONSI#ILITY& AUTHORITY ' COMMUNICATION

5.5.1RESPONSI#ILITY AND AUTHORITYSIPL +, >:> , 0/; ! A66?. 2

5.5.1.1RESPONSI#ILITY FOR QUALITYM+:+ 0 /0>87, 0/ /07,,, 7 @70= :0:70=;+:7 ,7>/?8/=:,.

C0:/0; ;+:, +9 ,+@;,> /+70: /?8/=:, 0 >: /,0:,@; +:>+80/ 0/ /,0::; + 70:/0; 0/ 70:0/= 0 /0>87 /?8/=:,. T /+70:;+: /?8/, + /0>870: @ ,0>$ :7,,+/.

E+7 =+:8+78/:< ;07+0: +;;07+, /,0::; 0/ +;; ,, + +9 @: >;/,0:,@; 0/ :,8/:< 70:0/= 0 /0>87 /?8/=:,.


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5.5.2 MANAGEMENT REPRESENTATIVECEO +, +0:> + M+:+, , /08:/,0:,@;, ;; :,8/ + /07,,, :>> 0/ QMS +/ ,+@;,>$=;=:> +:> =+:+:>. H ;; /0/ 0 T0 M+:+ +;,0 0 :,8/ /0=00: 0 ++/:,, 078,0=/ /?8/=:, /08 /;+>/+:: /9:9 +70:,$ +:> >9;0=:.

5.5.3 INTERNAL COMMUNICATIONA 70==8:7+0: ,,= +, @: 8 : ;+7 : 0/ +, =:8, 0 =+:+> @ +;; HOD,.

T MR +7, +, + ==@/ ,7/+/ 0/ /9 =: /,0::; 0 =:< D+$ T= +:> ;+7 +/ 70:,8;+0: CEO. I:0/=+0: , 7/78;+> @ + 7/78;+/ : +>9+:7.

R>; ! P*o:=-* >o* 8+6+ 79:,, 0 ?8+; =+:+87 ,8;>. S+,:< /?8/=:, 0 ISO)TS16*4*2((*

+:> +,,,,:< 00/8:, 0/ =/09=:.


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5..2 REVIE INPUTT M+:+,.

@ C8,0=/ > @+7)70=;+:, & ,+,+70: >++.

7 P/07,, /0/=+:7 +:> /0>87 70:0/= > S+8, 0 70//79 +:> /9:9 +70: :/:+; & /:+; F0;;0 8 +70:, /0= /908, =+:+,78,,> +78+; +:> 0:+; ;>-+;8/, +:> / =+7 0: Q8+;$,+ 0/ :9/0:=: : MRM.

5..3 REVIE OUT PUTT 088 /0= MRM ,+;; :7;8> +: >7,0:, +:> +70: /;+> 0-

+ I=/09=: 0 79:,, 0 ?8+; =+:+ ,/07,,,.@ I=/09=: 0 /0>87 /;+> 0 78,0=/ /?8/=:,7 R,08/7 :>,

R>; ! M/6-7( o> MRM


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.0 RESOURCE MANAGEMENT

.1 PROVISION OF RESOURCEST 0//=: +:> /09> /,08/7,

:>> 0 =;=: +:> =+:+: QMS +:> 70::8+;; =/09 80: ,79:,, +:> :+:7 78,0=/ ,+,+70: @ =:< / /?8/=:.

.2.0 HUMAN RESOURCES.2.1 GENERALT GM ,+;; :,8/ + +;; /,0::; /0/=:< 0/ + +7, ?8+; +:/ : 0/87+0:$ /+::/:7.

.2.2 COMPETENCE& TRAINING AND AARENESST =+:+/=:> :7,,+/ 70=:7 0/ /,0::; /0/=: :7,,+/ +70:,+;; @ +: /+/.T MR >:, /+::< :>, 0 ,+ @ :/+7:< = & 0: @+,,0 70=:7 , +79=: 0 ?8+;0@J79,. B+,> 0: , :/+70:$ +: +::8+; /+::< ;+: , /+/> +:> /+:: +770/>: /0/ 0 70:7/:> >+/=: : 7+/


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.2.2.3 TRAINING ON THE O#T0 =+:+, 0:--J0@ /+::< 0/ /,0::; : +: : 0/ =0>> J0@+7:< 70:0/= 0 /0>87 /?8/=:,$ :7;8>:< 70:/+7 0/ +87 /?8/=:, +/ :0/=>

+@08 70:,?8:7, 0 78,0=/ 0 :0:70:0/= 0 /0>87 /?8/=:,.

.2.2.4 EMPLOYEE MOTIVATION AND EMPOERMENTT0 =+:+:< /+:: ++/:,, 0 =;0,/:< =0/+:7 0 / +79, +:> 0 70:/@8 0 +79=:0 ?8+; 0@J79, /08/=:$ /09> +:> =+:+: :/+,/878/ :>> 0 +7970:0/= 0 /0>87 /?8/=:, :7;8>:< @8;>: +,,07+>8;, /07,, ?8=: +, +;,0 ,80/:< ,/97, ; ;0:, 0/70==8:7+0: +:> 70=8/, 7.

.3.1.1 PLANT& FACILITY AND EQUIPMENT PLANNINGP/0J7 =+:+0;0 0 ,+@;, :7,,+/ :/+,/878/ 0/: /0>87,$ : /0>870: +:> >9;0=: :>,. P;+: ;+08, +/ >/=:> @:>8,/+; : 70, 0 :,8/ 9+;8 +>>> 8, 0 ;00/,+7. M0>, +/ >9;0> +:> =;=:> 0 9+;8+ +:> =0:0/ 79:,, 0 ,:< 0/+0:,$

.++ /0= ,8@70:/+70/,$ ,=8;+0: =0>;,.R>; ! P*o:=-* >o* P+67 >+://7/( +6= -/867 +66/6< PROD)SP!1).3.1)RNR>; ! P+67 +@o-7 PLOR>; ! P*o:=-* >o* P+67 8+/676+6: PROD)SP!2).3.0)RNM+::+:7 0 P;+: , @:< >0: +, / 0;;0:9> ,+/+ 0/ +7 ,70:.2 E:/ 70:,/870: , R.C.C. ;00/ +:> +;; 0/ +/+, +/ :,>

+,: 709/> +,@,0, /00 9, 0/ +>?8+

9:;+> +:> ?8> /0/ +8, ,,= +:> /?8/> ,+ ,+ +/ /09>>.

4 O9/+> +:, +/ 7;+:> / >,:7+:, @0/ ,0/+.L, 0 ?8=: +:> =+7: , /+/> +:> =+::+:7 0 , , @:< >0: +,/ =+::+:7 ,7>8;.


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.3.1.2 CONTINGENCY PLANS

CEO +, /+/> 70:: 70::8+;,/97 0 78,0=/ >8/:< 9:, 0 =/ ;> /8/:,.CEO >/=:,$ /09>, +:> =+:+:, :/+,/878/ :7,,+/ 0/ /+;K+0:0 /0>87 ; 70:,>/:< :>, +:> 7+0: 0 78,0=/, :>> 0 +7970:0/= 0 /0>87 /?8/=:,. I:/+,/878/ :7;8>, +, +;7+@; @;0 +,-

+ B8;>: +,,07+> 8;, ;+08$@ P/07,, ?8=:$7 S80/:< ,/97,.

R>; ! Co67/6> 0 +79 70:0/= 0/0>87 /?8/=:, +:> =+:+ 0 /09> :9/0:=:+;$ +; +:> ,+ /0 ,+ 0 =;0, +:> ,8//08:>:< 70==8:,.

GM >/=:, +:> =+:+> 0 +79 70:0/= 0/0>87 /?8/=:,. H :,8/, + 0/ :9/0:=: +, 0,9 :;8:7 0:

=09+0:$ ,+,+70: +:> /0/=+:7 0 0; : 0/>/ 0 :+:7 /0/=+:70 0/ + ,,= 0/ /0>87 ,+ +:> =+:, 0 =:=K0:+; /,, 0 =;0, 0/ >9;0=: /07,, +:> =+:8+78/:< +79,.

4.2.0 CLEANLINESS OF PREMISEST0 =+:+:> + ,,= 0 =+:+: 7;+:;:,, +:> /+/ 0 /=,, +, / /0>87 +:> =+:8+78/:< /07,, :>.T/ +/ /: :,/870:, 0/ 7;+::< +;; >+/=:, 9/>+ & /::,/870: 0/ =+:+: 5S ,,= : 0/:< +/+,.

P;+: +> :,8/, +1 C;+::< 0 /0+>)>/+:,$ ;+: 70//>0/$ 0;$ +>=:,/+9 @8;>:/=: ?8+;0@J79, +:> /?8/=: 0/ /0>87. T =+:+ ,8@-/07,,,$ >078=:, +:> /09>:< /,08/7, :>> 0/ /0>87 /+;K+0: ,87 +,9/7+0:$ 9+;>+0:$ =0:0/: , +79, :7;8>:< 7//+ 0//0>87 +77+:7. T /70/> 0 +;; , +79, , =+:+:>.

$.1.1 PLANNING OF PRODUCT REALIATION SUPPLEMENTALSIPL >:> /0>87 /+;K+0: ;+:::< 0/ /0>87,. A:> +>>/,, =09=:0 =+/+; @: ;07+0:, : /0>87 /+;K+0: /07,,. : /?8/>$FMEA =0>0;0 0 :,8/ /9:9 ;+:::< =+,8/,.

C8,0=/ /?8/=:, +:> //:7, 0 , 7:7+; ,77+0:, +/ :7;8>> : ?8+; ;+:

$.1.2 ACCEPTANCE CRITERIASIPL >:> +77+:7 7//+ 0 /0>87 +:> , , +/09> @ 78,0=/ +;,0.

A: +77+0: 7//0: +, ,+=;:< ;+: +:> +77+0: ;9; , K/0 >7,.

$.1.3 CONFIDENTIALITYT 70:>:+; 0 78,0=/'70:/+7> /0>87, +:> /0J7, 8:>/ >9;0=:$

+:> /;+> /0>87 :0/=+0: , :,8/> @ 0 =+:+87 + 0778/>8/:< /+;K+0: /07,, +/ 70:/0;;> +:> /+70: ;+:, ,+@;,> /0/ 0=;=:+0: +, ,7>.

E7, 0 /07,, 7+: @0/ +:> +/ 7+/+7/K+0: 0 +/0/+ >97 +/+=/, 0/ @0 /0/+/ +:> :0:/0/+/ >,+:7 P/0>87 ,77+0:.

T0 =+:+87/+;K+0: :7;8>:< 7+: @ ,8;/ , +,,,,>. V/7+0: +:>

9+;>+0: +79 , >:> +:> :,8/, + , 70=;:< 78,0=//?8/=:,. SIPL :,8/, + =;=:+0: 0 +: 7+:+>.


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$.2 CUSTOMER!RELATED PROCESSES

$.2.1 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT

SIPL >/=:, /0>87 /?8/=:, 70:,>/:< 0;;0: @ 78,0=/ 0/ =; >;9/ +:> Q8+;.

R?8/=:, :0 ,+> @ 78,0=/ @8 :7,,+/ 0/ ,7> 0/ ::>>8,$ / :0:$ 0 :,8/ 0/=$ $ 8:70:$ +:> /;+@;.

:S+80/ +:> / 78,0=/. I , /,0:,@; 0 >9;0=:$ +:>=+:+>0:+; /?8/=:, /+::< 0 /0>87 >8/:< /+;K+0: /07,,,0/ :7;8,0: : >++ , +:> /07,,:< ,77+0:. T /0>87, 0 70=+: +/ @:< /0>87> +, / >;9/ ;+: /79> /0= 78,0=/. T0/ >9;0, /07,,, :>> 0/ /0>87 /+;K+0:. T;+:::< 0 /07,,, 0 = /?8/=:, 0 78,0=/, , +79>/08:< ,7+; 7+/+7/,7,$ +/ /9> +:>:70/0/+> :0 SIPL :/:+; /?8/=:, : +770/>+:7 /07,, ,77+0:,,=.

/ 78,0=/ +, :0 >:> ,7+; 7+/+7/,7,$ @8 :> ,, 070:/0; /0>87 0/ /0/ 0/+0:$ /07,, +/+=/, 0/ /0>87 7+/+7/,7,+/ >:> 0: 70:/0; ;+:.

$.2.2 REVIE OF REQUIREMENTS RELATED TO THE PRODUCTI:+; 78,0=/ 70:/+7 +:> :87> @ CEO.

+ T 78,0=/, /?8/=:, +/ +>?8+; >:>$ >078=:> +:> + 0@0/ +77+:7.

@ SIPL +, 7++@; 0 = 78,0=/, /?8/=:,$ +:>

7 A;; 78,0=/ /?8/=:, +/ = : +770/>+:7 C0:/+7 R9 P/07,,SIPL =+:+:, +;; /70/>, 0/ 70:/+7 /9. T 700/>:+0: 0 , +79,:,8/, + /: 0/ 9/@+; 78,0=/ /?8/=:, +/ +>?8+; >078=:>.

R>; ! P*o:=-* >o* *o=-:7 *-/*867 *9/ MBT)SP!1)$.2.2)RN


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$.2.2.1 REVIE OF REQUIREMENTS RELATED TO THE PRODUCT SUPPLEMENTAL

+9:< /?8/=:, ,7> : ,70: ".2.2 /?8/, /: +80/K+0: /0= 78,0=/.

$.2.2.2 ORGANIATION MANUFACTURING FEASI#ILITYSIPL +,,8/, + +, +>?8+; :9, +:> 70:/=> =+:8+78/: /0>87, /0/ 0 70:/+7:< 78,0=/, 0 /0>87 0,/0>87, :7;8>:< /, +70/.

$.2.3 CUSTOMER COMMUNICATIONA 70==8:7+:< ,,= +, @: >9,> 0 70==8:7+ 79; +:> 7:;

78,0=/ : /;+0: /0>87$ :?8/ +:> 70:/+7 RFQ 0/ 0/>/ +:>;:=:, +:> >@+7 :7;8>:< 70=;+:,. C0==8:7+0: , >0: 8,:< =+;$;0:$ F+$ 0/=+; ;/, +:> /,0:+; =:; ! P*o:=-* >o* C-(7o8* :o8+/67 ,+6=/6< MBT)SP!2)$.2.3)RN

$.2.3.1 CUSTOMER COMMUNICATIONS SUPPLEMENTALSIPL +, ,+@;,> 70==8:7+0: ,,= 0/ 0/+0:, +:> ,8@ 0/+0:, /?8/>0 /+;K /0>87,$ I:,70: +:> , +79, /?8/> 0/ /0>87$ /;+9,+:>+/>$ /?8:7 0 :,70: 7.C0:/0; ;+:,) , S77+0:, +9 @: 0/=8;+> :< : 9 '

+ Q8+; 0@J79

@ P/0>87 /?8/=:,7 C8,0=/ ,+,+70:> N> 0 ,+@;, /07,,,$ >078=:,$ /,08/7,

+:> +7;, ,77 0 /0>87,V/7+0:$ 9+;>+0: I /?8/>$ =0:0/: , +79, +:> 7//+0 +77+@;

A;; O/>/, 0 78,0=/, +/ /79> >/7; /08. T70:/0; 0 , 0/>/, , @:< >0: +, / >078=:> ,,=.

T, 0/>/, +/ 70==8:7+> 0 I:-7+/9;0=:. T ;+:::< , @:< >0:@ I:-7+/9;0=: +:> ;+:::< ,7>8; , >,/@8> 0

,8/9,0/,)0/+0/,.

$.3 DESIGN AND DEVELOPMENT

T 0/87, +, / 78,0=/ /?8/=:,$ :0 /0>87>, /,:;$ +:> :7 /?8/=:, 0 , 7;+8,/;+> 0 /0>87 >,> /0= ,,=.PREPARED BY APPROVED BY REVISION NO DATE OF ISSUE

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D8/:< @8,:,, ;+:::< /07,, >,7/@> : @8,:,, ;+:$ 88/ >9;0=:0/ /07,,, +:> +,,=@; /07,,, +/ 70:,>/>. T, @70=, @+,, 0/

,+@;,:< 88/ /0>87,. T +/0/+0: 0 8:>, 0 ,80/ 88/ /0>87>9;0=: ,+/, 78,0=/ :>, + +/ ,+@;,> @ =+/ +:+;,, +:>7;0, 78,0=/ /;+0:,,. T, :8, >/9 ;0:=+, 0/ 7:0;087,. T, ;+:::< , /0/=> >8/:< +::8+; @8> : +770/>+:7 M+:+ /?8/=:, 0/ /0>87$

@ E,+@;,=: 0 /07,,,$ >078=:,$ +:> /,08/7, ,77 0 /0>87.

7 T /?8/> 9/7+0:$ 9+;>+0:$ =0:0/: , +79, ,770 /07,, +:> 7//+ 0/ /07,, +77+:7$ +:>

> R70/>, :>> 0 /09> 9>:7 + /+;K+0: /07,,, +:> /,8;:87 = /?8/=:,.

R>; ! P*o:=-* >o* 8+6->+:7-*/6< *o:(( =(/


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R>; ! P*o:=-* >o* S-/* Q-+/7@ M+6+ ,8;/, :

+770/>+:7 /078/=: ,,=. S8;/, +/ +/09> :/:+;; +:> +>>> 0+/09> ,8;/, ;,.CEO , /=+/; /,0:,@; 0/ +;; 8/7+,, +:> 70::7> +79,. T0/ /0>87 70:0/=, 0 ,7> 8/7+,/?8/=:,. S8;/, /0>87 ;+, + 9+; /0; : ?8+; 0 :+; /0>87. T8/7+,> /0>87, +/ +77> 0: @+,, 0 =0:0/ +:> =+,8/ 7+/+7/,7, 0 /0>87.

A;; 8/7+, , 78> /0= +/09> ,8;/,. S8;/, 7 ++/ : +/09> ,8;/,- @0 0/ 8/7+, 0 @+,7 /+ =+/+;, +, ;; +, 70:,8=+@;+9 @: +,,,> 0: @+,, 0 =+/ /8+0:$ / +, /0/=+:7 : /

0 / /;+@; 7 709/, 8/7+, 0/>/, 9/@+;;)/:.

A;; /70/>, /+::< 0 ?8+; +:> >;9/ 0 ,8;, ,+;; @ =+:+:>. A;; ,8;/, ,+;; @ 9+;8+> 0: / ?8+;$ ?8+: +:> >;9/ + ?8+//; @+,,.

$.4.2 PURCHASING INFORMATIONT ,,= :,8/, + 8/7+, 0/>/ 0/ =0/+: :8, , /9> 0/+>?8+7 @0/ , /;+,>) 70==8:7+>. P8/7+, 0/>/, +/ ,,8> 0 +/09> ,8;/ : /,7/@> 0/=+ +9:< >+;, 0 ?8+;$ ?8+: +:>>;9/ >+,. S8;/, ,8+> :+/@ +/ :0/=> :+;; 0: ;0:$ 0;;0> @8/7+, 0/>/,. R70/>, 0 , 70==8:7+0: +/ =+:+:>.

R>; ! P*o:=-* >o* P-*:,+(/6< PUR)SP!1)$.4.0)RN

$.4.3 VERIFICATION OF PURCHASED PRODUCTM0>0;0 /0>87 =, ,7> /?8/=:, +/ >:>: Q8+; P;+:. I + 78,0=/ ::>, 0 /0/= 9/7+0: + ,8;/, /=,,$ ;; @ >0:.T 8/7+, 0/>/ ,+;; @ /+,> 0/ 8/7+,:< 0 /+ =+/+;, +:> >8/:< P.O./+,: +

A T /7, ,77+0:, 0 /0>87, +/ :7;8>> : 8/7+, 0/>/,$B T @/+:> :+= ) G/+>$ / +;7+@; & 0/ >+;, +/ :7;8>> : POC ; 8/7+,:< /0>87, =+:8+78/, ,77+0: ) +/ ?80> :

PO$ / +;7+@;D D;9/ >+ 0 =+/+;,.

R>; ! P*o:=-* >o* P-*:,+(/6< PUR)SP!1)$.4.0)RN


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$.4.3.1 INCOMING PRODUCT QUALITYSIPL 9/, :70=:< =+/+; /79> /0= ,8;/ +, / ,7>>/+: ,+=; /09>> @ 78,0=/ +, ;; +, 0:,77+0:,.

I 78,0=/ ,, 0 :,7 ,8;> =+/+; + 08/ /=,, 0/ + ,8;/,/=,,$ +;; +7;, ,+;; @ /09>> 0 08/ 78,0=/ 0/ :,70:.

V/7+0: 0 /0>87 7+: @ >0: + 08/ /=,, 0/ + 08/ ,8;/, /=,, @ 78,0=/, )/ +80/K> //,:+9 ,+;; :0 @ +: +, 79 70:/0; 0?8+; @ 78,0=/,. U;=+ /,0:,@; 0 ,8; 0 /0>87 =:< 78,0=/,77+0: ;, 70=+: +:> +;; /87 ,8;>.R>; ! P*o:=-* >o* P-*:,+(/6< PUR)SP!1)$.4.0)RN

$.4.3.2 SUPPLIER MONITORINGSIPL =0:0/, /0/=+:7 0 ,8;/ 0: @+,, 0 >;9/$ 78,0=/ >,/80:,:7;8>:< ;> /8/:$ I:70=:< =+/+; ?8+; +:> 78,0=/ :07+0: ,+8,/:< ?8+; +:> >;9/ ,,8,.SIPL +;,0 =0:0/, /0/=+:7 0 =+:8+78/:< /07,, 0 ,8;/.R>; ! P*o:=-* >o* P-*:,+(/6< PUR)SP!1)$.4.0)RN

$.5 PRODUCTION AND SERVICE PROVISION$.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISIONP/0>870: /07,,, + +7 ?8+; +/ 70:>87> 8:>/ 70:/0;;> 70:>0:,:7;8>:< >078=:> 0/ :,/870:,)/07,, ,77+0:,$ /07,, =0:0/:?8+ /0>870: ?8=:$ +:> 0/=+:,,+:>+/>,. M+:+.+ / :>> : /07,,$ :0/=+0: + >,7/@, 7+/+7/,7, 0 /0>87 , +9+;+@;. T, 7+/+7/,7, +/ 709/> : /07,, ,77+0:.

@ P/07,, ,77+0:, +:> 0/ :,/870:, +/ >078=:> : +770/>+:7 D078=:+0: ,,= +:> 70:+: 7;+/ +:> 70=; :,/870:, +/0/+ 0 7/78=,+:7,. T, 0/ :,/870:, +;,0 /09> 7//+ 0/ +77+@; ?8+;/0/=+:7 0/ 7//+.

7 T 8, 0 =0:0/:< +:> =+,8/:< ?8=:, , 70:/0;;> : +;; /07,,, +,>:> : D078=:+0: S,=.

E+7 /07,, +/+ =0:0/, +:> 70:/0;, 7/7+; :-/07,, +/+=/, +:> /0>87


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$.5.1.4PREVENTIVE AND PREDICTIVE MAINTENANCEM+:+ />79 =+::+:7 0 =+7:,)?8=:,. P/9:9 =+::+:7 ,7>8; , /+/> +:> /9:9 =+::+:7, @:< >0: 0: >+;$ ;$ =0:; & ?8+//; @+,, +, / ,7>8;.

P/9:9 =+::+:7 /70/> ;; @ =+:+:> 0:; 0/ ?8+//; @+,,.

B/+ >0: =+::+:7 0 =+7: , @:< >0: +:> /70/>> : @/+ >0:R,,/.P/>79 =+::+:7 , @:< >0: +, 0/ :,/870: +:> /70/> , =+:+:>.R>; ! P*o:=-* >o* P+67 8+/676+6: PROD)SP!3).3.0)RN

$.5.1.5 MANAGEMENT OF PRODUCTION TOOLING

SIPL +, ,+@;,> +:> =;=:> + ,,= 0/ 00;:< =+:+.T00;:< M+:+0;0>/,,,

79:,, 0/ 0/+0: 7:7$ =+::+:7 ,7>8;$ =+::+:7 +>J8,=:70:,,: ?8=: 8;K+0:$ +:> 00; 7+: =+::+:7 +/ 7+//> 08 0/ +;; /07,, ?8=: U;,I:>/7; :90;9> : /07,, +/ +;,0 ,/97> /0>7+;;. B0 :-08,=+::+:7 +:> +::8+; =+::+:7 70:/+7, /0= =+:8+78//,$ +;; +79, +/>078=:>.R>; ! P*o:=-* >o* Too/6< 8+6+8;:< /0>870: +, / 78,0=/ /?8/=:, ,0 + /0>87 ;;

@ >;9/> 0: =. SIPL :0/=, 0 78,0=/ +@08 ,+8, 0 /0>870:.

$.5.1.$ FEED#ACB OF INFORMATION FROM SERVICESIPL +, + ,,= 0/ >@+7 0: ,/97 70:7/:, ; =+:8+78/: 0/ ,.

$.5.1.% SERVICE AGREEMENT ITH CUSTOMERSIPL , =+:8+78/:< 8@8;+/ & +@/7+> +/, 0/ +80=09 :>8,/,. T0/:>: +;; :0/=+0: +@08 ,/97 ;; @ /70/>> ;-9+;8+0: 0 O//+::< 0 ,/97 /,0::;

$.5.2 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICEPROVISION


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$.5.2.1 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE

PROVISION SUPPLEMENTAL

SIPL 9+;>+, +;; /07,,, /;+> 0 /0>87 +, / 7//+ 0/ /9 +:>+/09+; 0 /07,,,$ +/09+; 0 ?8=: +:> ?8+;7+0: 0 /,0::;$

/07,, =0> +:> /9+;>+0:. T, +79, +/ >0: +:> /70/>>.

$.5.3 IDENTIFICATION AND TRACEA#ILITYSIPL :,8/, /0/ >:7+0: 0 /0>87 @ ,8+@; =+:, /0= /7 0>;9/ ,+ 0 : + /+7+@; , + ,7> /?8/=:$ 70=+: ,+;; =+:+: .

$.5.3.1IDENTIFICATION AND TRACEA#ILITY SUPPLEMENTALT ,,= >:> : ,70: ".5.3 , 7++@; 0 >0:< + /+7 0/+/> +:> @+7+/>: 24 08/,. I 709/, /0>87 ;0,$ /07,,, +:> =+/+;, 0 ,+, 78,0=/:>, 0/ /, +@+=: +:> 70:+:=:.

T +@09 ,,= 0/ >:7+0: +:> /+7+@; +>>/,, /?8/=:, 0/ +;;P/0>87 +:> /07,,,.I: 7+/:7+0:$ T/+7+@; +:> >/=::< ,+8, 0 /0>87 + 9+/08, ,+ ,$ , 0/ /0/:< +:>

/J7> =+/+; , ,8+@; >:> + ;07+0:.

E9/ :,70:$ =+,8/:< +:> , ?8=: , >:> @ + ,7/ +:> +

8:?8 >: :8=@/.

E9/ =+7:) ?8=: =7+:7+; +:> ;7/7+; , +;,0 >:> @ +

8:?8 :8=@/.R>; ! P*o:=-* >o* I=67/>/:+7/o6 +6= 7*+:+//7@ :o67*o PROD)SP!5)$.5.3)RN

$.5.4 CUSTOMER PROPERTYA;; >/+:,> @ 78,0=/ +/ /+> +, 78,0=//0/. T =+:+ + ,,= 0 >: +:> ,0/ 78,0=/-,8;> /0>87) /0/. I: 7+, 0 +: >/0/+0: 0/ >+=+ 0 78,0=/. O:7 0/>/ +, @:78>$ >/+:,,0,> 0 + >,7/0: 0 =+:+0, :0 8;K 78,0=/'0:> 00;, +:> ?8=:.

$.5.5 PRESERVATION OF PRODUCTT =+:+87 >8/:< :/:+;/07,,:< 8 0 >,+7. T /,/9+0: :7;8>, >:7+0:$ +:>;:


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$.5.5.1 STORAGE AND INVENTORYR79> =+/+; ,+;; @ 9/> +/ +:> Q8+; P;+: ,,0/> : >, ,78/> ,0/++=+/0/+0:. T70:>0: 0 /0>87 : ,0/+ + +/0/+ :/9+;, : +770/>+:7 I:9:0/ S0/+ +, / ,7> :/9+;. M+/+; ,,8> 0 /0>870:>+/=: /, : /, 08 FIFO @+,,.

$. CONTROL OF MONITORING AND MEASURING DEVICESP/0>870: : 7+/87 +:> /07,, >/=: :>> 70:/0;, 0 :,8//0>87 ?8+;. T ,;70: 0 >97, 0/ =0:0/:< +:> =+,8/:< /0>87 +:>/07,, ?8+; +/ + 8:70: 0 Q8+; : 7+//,8;,$ =+,8/:< ?8=: ,+ C+;@/+>$@ A>J8,> 0/ /+>J8,> +, :7,,+/$

7 S+> /0= +>J8,=: + 08;> :9+;>+ =+,8/=:$ +:>> P/07> /0= >+=+ >/0/+0: >8/:< +:>;: ,0/+0: +:> :> 0 + +/0/++70: 0/ /0>87 + +, 9+;8+> >8/:< , /0> 0 08 0 0;/+:7 +/ ,7>R>: -P*o:=-* >o* Co67*o o> 8o6/7o*/6< +6= 8+(-*/6< -/867( QA)SP!2)$..0)RN

$..1MEASUREMENT SYSTEM ANALYSIS

T /?8/=:, 0/ =+,8/=: ,,= +:+;,, +/ ,7> +:> /0/=> :+770/>+:7 M+,8/=: S,=, A:+;,,.

T ,;70: 0 =+,8/:< +:> =0:0/:< >97, 0/ SIPL /0>87 70:,>/, /,0;80: 0 ?8=: 8,> 0 =0:0/ ,7+; 7+/+7/,7,.

T 0/ =+,8/:< >97, +/ 0/ 8, +:> +/=+:+:> 0 ,8+@; +778/+7 +:> +77> ,+:>+/>,$ +, ;; +, + =+:, 0>::< ,+8, 0 >97,.

A, +:> : 78,0=/ ,, 7:7+; >++ /+::< 0 :,70: & =+,8/:?8+7$ :0/=+0: , =+> +9+;+@;. I , :,8/> +=+,8/:< ?8=:, +/ 7+;@/+> 0/ 9/> + ,7> :/9+;,.

P/7,0: +:> +778/+7 : =0:0/:< +:> =+,8/:< >97, 8,> 0/ =0:0/:< +:>=+,8/=: : 0/, +9 + 7/7+; /0; 0 ,7/@> ?8+; 0 :,>/0>87. T 0/


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+ A;; 7/7+; =+,8/=: ) :,70: +/ +7 0/+0: +/ >/=:> +:>:7;8>> : /07,, 0/ :,/870:,.

@ A 70=/:,9 M+,/ ;, 0 +;; M0:0/:< +:> M+,8/:< >97, + 7+:+7 ?8+; , /+/>. T /?8:7 0 7+;@/+0: 0/ 9/7+0: :+;; +,@: >/=:> @ /:7$ P/+77, : :>8,/ +:> +778/+7 0

=+,8/=: ,08 +77+:7 7//+. T >97, +/ 7+;@/+> 0/9/> + ,7> :/9+;, 0/ /0/ 0 8, ++/>,/+7+@; 0 :/:+0:+; 0/ :+0:+; =+,8/=:, ,+:>+/>,.

7 T ;, ,0, 70> :0. 0 >97,$ T$ C+;@/+0: /?8:7$ ;07+0: 7.@+,, 0 7+;@/+0:, 0/ 9/7+0:, ,+;; @ >078=:>.

> A;; =0:0/:< +:> =+,8/:< >97, +/ +>J8,> 0/ /+>J8,> +, :7,,+/.

A;; =0:0/:< +:> =+,8/:< >97, +/ >:> @ + ,7/$ 7 :>7+, 7+;@/+0: ,+8, / >0: :/:+;; 0/ /:+;;.

A;; =0:0/:< +:> =+,8/:< >97, +/ +=/ /00> +:> ,+> 0

+90> 8:+80/K> +>J8,=: +:> 7+;@/+0: 0/ 9/7+0: + 08;> :9+;>+ 7+;@/+0: 0/ 9/7+0: ,:97, +/ 7+//> 08 @ /:7> /,0::; :,8/:< + +778/+7 +:>:,, +/ =+:+:>. A: ,0/70=:< :07> , /=09> @ /0>7 /+::< 0,87 0/+0/,) ,8/9,0/,.

I >97 , 08:> 0 @ 08 0 7+;@/+0: 0/ 9/7+0: + +: ,+0 /908, =0:0/:< & =+,8/=: /,8;, 0 ,87 ,8,7 /0>87 , 77>0 : 0,,@;. A/0/+ +70: , +: 0: ?8=: +:>

/0>87 +7>. T 7+;@/+0: 0/ 9/7+0:$ =0:0/:< +:> =+,8/:< >97, , 7+//> 08 +:9/0:=:+;; 70:/0;;> 70:>0:, 0 : :7,,+/ +:> 0,,@; 0:,8/ 9+;> =+,8/=: /,8;, 8 70:,>/+0: 0 =/+8/ +:>8=>.

R>: -P*o:=-* >o* M+(-*867 (@(78 +6+@(/( QA)SP!3)$..1)RN

$..3 LA#ORATORY REQUIREMENTS

$..3.1 INTERNAL LA#ORATORYSIPL +, :0 +: :/:+; ;+@0/+0/.

$..3.1 EXTERNAL LA#ORATORY

SIPL 8,> E/:+; L+@0/+0/ 0/ C+;@/+0: 0 :,/8=:, 0:;. I:-7+/ + /:+; ;+@0/+0/ ,08;> @ ISO1"(250/ :+0:+; ?89+;:.


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%.0 MEASUREMENTS ANALYSIS AND IMPROVEMENT

%.1 GENERALT T0 =+:+ =;=:> =0:0/: =/09=: /07,, 0 >=0:,/+ 70:0/= 0 /0>87$ :,8/ ,70:0/= +:> 70::8+;; =/09 79:,, 0 QMS.

%.1.1 IDENTIFICATION OF STATISTICAL TOOLSSIPL 8,, +/0/+ ,+,7+; 7:?8 0/ +7 /07,, @:< =0:0/> +:> >+;, 0 ,+= +/ :7;8>> : ?8+; ;+:::< +:> 70:/0; ;+:.

%.1.2 BNOLEDGE OF #ASIC STATISTICAL CONCEPTSSIPL , 70==> 0 /09> @+,7 :0;>870: : 0/, +9 @:>:> +:> +/ :7;8>> : /+::< 7+;:>+/.

%.2 MONITORING AND MEASUREMENT%.2.1 CUSTOMER SATISFACTIONT GM /,:; =0:0/, 78,0=/ ,+,+70: +::8+;;. H09/$ /?8:7 =+@ 7+: +, / :>.

%.2.1.1 CUSTOMER SATISFACTION SUPPLEMENTALT /07,, >:> : C8,0=/ S+,+70: +:> C8,0=/ S+,+70: M+,8/=:/09> + =0>0;0>/,, 9+;8+0: 0 /+;K+0: /07,, /0/=+:7. T/0/=+:7 :>7+0/, +/ @+,> 0: ;+::> /?8/=:, >:> : 70:/0;

;+:,.

P/0/=+:7 :>7+0/, +/ ,+@;,> 0/+ D;9/> +/ ?8+; /0/=+:7$@ C8,0=/ >,/80:, :7;8>:< ;> /8/:,$7 D;9/ ,7>8; /0/=+:7 :7;8>:< :7>:, 0 /=8= /> C8,0=/ :07+0:, /;+> 0 ?8+; 0/ >;9/ ,,8,.SIPL 9+;8+ ;> ,,8, +:> >/=: /0/=+:7 +:> 79:,, 0//0>87 >;9/> 0 78,0=/.

M+,8/=: +:> =0:0/:< 0 78,0=/ ,+,+70: , @+,> 0: /9 0 78,0=/

> @+7 :0/=+0:. T 0/:, ,08/7, 0 78,0=/ +:> :> 8,/:0/=+0:$ +9+;+@; : /: E-=+; & F+ 0/ 9/@+; 0/=,$ /0= :/:+; 0/ /:+;,08/7, & 8,, 0/ =/09=: 0 QMS /0/=+:7 +, +/0/+.


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+ C8,0=/ ,8/9,@ F> @+7 0: +,7, 0 /0>87.7 C8,0=/ /?8/=:, +:> 0/>/ :0/=+0:

S08/7, 0 :0/=+0: 0: 78,0=/ ,+,+70: =+ :7;8> +, +/0/+R>: -P*o:=-* >o* :-(7o8* (+7/(>+:7/o6 )E?:7+7/o6 MBT)SP!3)%.2.1)RN

%.2.2 INTERNAL AUDITSIPL +, >9;0> + ,,= 0 70:>87 :/:+; +8> + ;+::> :/9+;, 0 70:0/=+ QMS 70=;, ;+::> +//+: , 79:,, +, / /?8/=:, 0 ISO TS)16*4*2((*. T , ,+;; :0 @ =0/+: 08/ =0:,. T +8> 7//+$ ,70$ /?8:7$ =0> +:> ,;70: 0 +8>0/+/ >:> : /07>8/. A;; +8> /70/>, +/ =+:+:>. A;; :0:-70:0/=, >7> : +8> ,+;; @ 7;0,> + +/;, 0,,@;.

R>: -

P*o:=-* >o* I67*6+ +-=/7 MR)SP!5)%.2.2)RN

%.2.2.1 QUALITY MANAGEMENT SYSTEM AUDITMR , /,0:,@; 0/ 70:>87:< +8>, 0 Q8+; M+:+ +: +>>0:+;/?8/=:, >:> @ 0/ , /0/=> 0 +7 =+:8+78/:< /07,, 0 >/=: /07,, 79:,,.

%.2.2.3 PRODUCT AUDITP/0>87 +8>, +/ 70:>87> + +/0/+ ,+870: +:> >;9/ 0 9/70:0/= 0 +;; ,7> /?8/=:, ; /0>87 >=:,0:,$ 8:70:+;$+7+ ;+@;::> /?8:7. I +, ,+@;,> =0:0/, : 70:/0; ;+:, 0 +8> /0>87, + 9+/08, ,, 0 /07,,. T, /0>87, +8>/07,,, +/ +8>> 0 :,8/ /?8/=:, +/ 0;;0> +:> + >++/0/> , +778/+.

%.2.2.4 INTERNAL AUDIT PLANSI:/:+; +8> 709/, +;; ?8+; =+:+ /07,,,$ +79, +:> ,,$ +:>, ,7>8;> +770/>:< 0 +: +::8+; ;+:. I: 7+, 0 0778//:7 0 78,0=/

70=;+:,$ /:+; 0/ :/:+; :0:-70:0/=,$ +8> /?8:7 7+: @ :7/+,>.

%.2.2.5 INTERNAL AUDITOR QUALIFICATIONA8>0/, 0 /0/= +8>, 0 /?8/=:, 0 ISO)TS 16*4*2((2 +/ ?8+;> +,/ ,+:>+/>.


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T O/87, :/:+; A8>, + 08/ =0:; :/9+;, 0 >/=:/ QMS

+ C0:/=, 0 ;+::> +//+: +, / QMS /?8/=:,

@ I, 79; =;=:> +:> =+:+:>.

7 I:/:+; +8>, +/ ,7>8;> 0: @+,, 0 ,+8, +:> =0/+:7 0 /07,,, +:> +/+, 0 @ +8>> 9:< 70=; /07>8/, J8,::>: +8>,$ +/+, +9:< + ,0/ 0 /0@;=, +:> +:>, 0: +/0+7:>7+:< :7/+,> )>7/+,> /?8:7 0 +8>.

> 1. T, +8>, +/ 7+//> 08 0: 08/ =0:; @+,, @ /,0::; :>:>: 00, +9:< >/7 /,0:,@; 0/ +79 @:< +8>>. Q8+;>/,0::; +/ +,, J0@ 0 :/:+; +8>. S87 /,0::; +/ ?8+;> /0=

+ /70 708/, 70:>87> @ +: /:+; + :/:+;; @R )7/> L+> A8>0/.

2. S87 /,0::; ,+;; 0,,,, +8,9 :0;>8/:< :/:+;+8> 0 70=+: 0/ + ;+, 2 =+: >+,. A>>0:+;; ,+;; 0,,,:0;> :/:+; +8>0/ , :0 +9+;+@;$ ,/97, 0 + +/= +8>0/ 0 ,+;; @ + 7/> ?8+; +8>0/ 0/ + /+:> ) ?8+;> ;+>+,,,,0/ ,+;; @ 8;K> : ;8 0 I:/:+; A8>0/.

T /,8;, 0 +8>, +/ /70/>> +:> @/08>.

%.2.3 MONITORING AND MEASUREMENT OF PROCESSESST T0 =+:+9;0> + ,,= 0 =0:0/ +:> / 0,,@; ++/0/+ 70//79 =+,8/, 0 QMS /07,,, 0 >=0:,/+ +@; 0+79 ;+::> /,8;,. I +: >9+0: , 08:>$ :7,,+/ 70//79 +:> /9:9+70:, ;; @ +: 0 :,8/ 70:0/= 0 /0>87.

%.2.3.1 MONITORING AND MEASUREMENT OF MANUFACTURING PROCESSESD8/:< ;0 /0>870: ,+, 0 9/ /07,, 7++@;. T /,8;, +/ /0/> 0 =+:+870: +:>=+:8+78/:< ,+:< ,7+; 7+/+7/,7, 0/ /07,,, +:> =0:0/,0/ =+:8+78/:< 7 +/ :7;8>> 0: 70:/0; ;+:,. T, >++ , /0/> +M+:+


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=+:+:< ,80/ /07,,,$ +/ =0:0/> +:> =+,8/> @/07,, 0:/, 0 :,8/ ?8+; 0@J79, +/ =. T >++ /0= ?8+;=+:+ + /,8;, +:> /;+::> /,8;, +/ :0 +79>$ 70//70: +:> 70//79 +70:$ +, +/0/+$ ,+: @ =+:+ @ G:/+; M+:++:> =/09> 80: @ =;=::< 70:/0; ;+:, +:> =0:0/:< SPC ;9;,.S +:> /70/>>. C0:/0; ;+:, +/=+:+:> ,+,7+; /07,, 70:/0; /07>8/, 0/ ,77 +/+, /?8/ ,>. R+70: ;+:, +/ :7;8>> : 70:/0; ;+: +:> =+:+: /70/>, 0/ /07,, 7+: =+,8/, >:> 7+/+7/,7, 0 /0>87 +:> =+/+; 8,> : =+:8+78/:< 0 /0>87 + +/0/+ ,+87 =, /?8/=:,.

T =0:0/:< +:> =+,8/=: ,+/ + @87 /+;K+0:. T7//+ 0/ , /?8/=:, /,> : 0;;0:< >078=:,

P/07,, ,77+0:0/ :,/870:,C0:/0; P;+:, +:> F;0 C+/,

R70/>, :>7+ /,0: +80/K:< /;+, 0 /0>87. T /0>87 , :0/;+,> 8:; ,+,+70/ 70=;0: 0 +;; ;+::> +//+:9+0:

/0= , /?8/=: , >078=:> +:> +/09> @ 70=: +80/ .R>: -P*o:=-* >o* M+(-*/6< +6= 8o6/7o*/6< o> *o=-:7( QA)SP!1)%.2.4)RN

%.2.4.1 LAYOUT INSPECTION AND FUNCTIONAL TESTINGSIPL /0/=, ;+08 :,70: +:> 8:70:+; 9/7+0:, 0 +;7+@; 78,0=/: /0/=+:7 ,+:>+/>, 0/ +7 /0>87 +, ,7> : 70:/0; ;+:,$ /,8;, 0 ,+= +/ +9+;+@; : ;+08 :,70: /0/ 0/ 78,0=//9.

%.2.4.2 APPEARANCE ITEMSSIPL +9 0;;0:< +//+::< ;,.3. M+,/ ,+=;, 0/ ++/+:7.T /,0::; 0 +/ =+:< ++/+:7 9+;8+0:, +/ 70=: +:> ?8+;> +,/ /?8/=:.


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%.3 CONTROL OF NONCONFORMING PRODUCTT T0 =+:+9;0> + /07>8/ 0 :,8/ + :0:-70:0/=:87 , 0,9; >:> +:> 70:/0;;> 0 /9: +: 8// >+=+7,0: 0: :0:-70:0/=:< , >:> : /07>8/. I :0:-70:0/=:< /0>87 , /-0/>$ ;; @ /- :,7> 0/ 70:0/=. I :0:-70:0/= , >7> +/ >;9/$ =+:++;+70:.

I , :,8/> + /0>87 7 >0, :0 70:0/= 0 /0>87 /?8/=:, + +: ,+:>$ , ,+/+; 0 /9: , 8:::>> 8,.

O/+;, :0:70:0/= @ 0;;0:< +,

1 B +:< +70: 0 ;=:+ >7> :0:70:0/=$

2 B +:< +70: 0 /07>8/ , 0/> 8,.

R70/>, 0 :+8/ 0 :0:70:0/=, +:> +: ,8@,?8: +70: +: +/=+:+:>.

R>: -P*o:=-* >o* Co67*o o> 6o6:o6>o*8/6< *o=-:7 QA)SP!5)%.3.0)RN%.3.1 CONTROL OF NONCONFORMING PRODUCT SUPPLEMENTALSIPL /07,,, >0 :0 +;;0 8:>:> 0/ ,8,7 =+/+; 0 /=+: : /07,,: +, :0:-70:0/=:< =+/+;. N0:70:0/=:< /0>87 , >:> +:>==>+; ;+7> : + ,+8, + /9:, , / :/0>870: : 0 /0>870: ;0.

%.3.2 CONTROL OF REORBED PRODUCTR0/ 0 = ,7> /?8/=:, , >/=:> : 70:/0; ;+:. A;;0+@;/0/ , >078=:> +:> /=+:, /0>870: :-7+/ 8;K> @ +/0/+ /,0::; : / >, 0/ +/+,.V,@; /0/ 0: /0/ 0 /0>87 , :0 /=>.

/ + /07,, , >9;0> 0/ /0/:< /0>87$ /?8/=:, + /,+@;,> 0/ ?8+;7+0: 0 :+; /07,, +/ /0/=> 0 :,8/ 70=;+:7 0 /0/ =0>.

%.3.3 CUSTOMER INFORMATIONT SIPL C8,0=/ R/,:+9 , /,0:,@; 0/ :0/=:< 78,0=/ : 9: + :0:70:0/=:< /0>87 , ,>.

%.3.4 CUSTOMER AIVER


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SIPL , :,8/> + :9/ /0>87 0/ /07,, , >/: /0= + 7 ,78//:; +/09>$ /0/ 78,0=/ +80/K+0: , /?8/> +:> /70/>>.

%.4 ANALYSIS OF DATAT T0 =+:+/=:$ 70;;7 +:> +:+;K >++ 0 >=0:,/+

,8+@; +:> 79:,, 0 QMS +:> 0 ;0/ 00/8: 0/ =/09=:,/;+:< 0 78,0=/ ,+,+70:$ /0>87 70:0/=$ /07,, /:>, +:> ,8;//0/=+:7. R70/>, 0 ,+= ,+;; @ =+:+:>.

%.4.1 ANALYSIS AND USE OF DATASIPL +:+;,, +>>/,,, /:>, : ?8+; +:> 0/+0:+; /0/=+:7 0 70=+/ /0, 0 +70: 0 ,80/ 0;;0: ,,8,@ D/=:+0: 0 78,0=/'/;+> /:>, +:> 70//;+0: 0/ ,+8, /9$

>7,0:-=+:< +:> ;0:87 :0/=+0: +/,:< /0=

8,+ + ,,= 0 70::8+;; =/09 79:,,0 QMS @ =0:0/:< ?8+; 0;7$ 0@J79,$ +8> /,8;,$ 70//79 & /9:9+70:, +:> M+:+ /9:9 +70:, +:> =+:+++ + , 70;;7> /0= 9+/08, /07,,, , 8,> @ =+:+87 7+/+7/,7, +:> =+:8+78/:< /07,, +/+=/,.

%.5.2 CORRECTIVE ACTION


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T T0 =+:+9;0> + ,,= 0 + +70: : 0/>/ 0 ;=:+ 7+8, 0 :0:-70:0/=, 0/ /9::< / /-0778//:7. T >078=:>/07>8/ ;; + 7+/ 0 /9:< 0 :0:-70:0/=, 78,0=/ 70=;+:, /007+8, +:+;,,$ +:> +70:, 0 /=09 7+8, +:> , =;=:+0:. R70/>, 0 +;;, +79, +/ =+:+:>.

R>: -P*o:=-* >o* Co**:7/9 +6= P*967/9 +:7/o6 QA)SP!5)%.5.0)RN

%.5.2.1 PRO#LEM SOLVINGSIPL +, + ,,= 0 +:+;,, /00 7+8, 0 /0@;=, +:> , +/ ,0;9> /08 0/ , +79.

%.5.2.2 ERROR!PROOFINGT T0 =+:+0;0 : 70//79 +:>/9:9 /07,,,.

%.5.2.3 CORRECTIVE ACTION IMPACTC0//79 +70:, +/ =;=:> 0 ;=:+ 7+8, 0 :0:70:0/=,.I:0/=+0: 0@+:> , :0 /07,,$ FMEA,$ +:> /07,, 70:/0; ;+:,. C0//79+70:, +/ +;> 0 0/ ,=;+/ /07,,, +:> /0>87, 0 ;=:+ 7+8, 0:0:70:0/=.

%.5.2.4 REECTED PRODUCT TEST)ANALYSISSIPL =+ + ,,= 0/ P/0>87 /J7> @ 78,0=/ , +:+;K> : +770/>+:7 C8,0=/ C0//79 A70: R?8,.

%.5.3 PREVENTIVE ACTION

T T0 =+:+9,> + ,,= 0 =+:+: /0/=+:7 0 /07,,$/0>87, +:> ,/97, : 0/>/ 0 =o* Co**:7/9 +6= P*967/9 +:7/o6 QA)SP!5)%.5.0)RN


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A66?!1

MANAGEMENT RESPONSI#ILITIES ' AUTHORITIES

1. CHIEF EXECUTIVE OFFICER;+ T0 0/=8;+ U:, Q8+; 0;7 +:> 0@J79, +:> +/09.@ T0 , 0//70: 0/ +/ T0 /09> +>?8+ /,08/7, 0 +79 , +>=:,/+0:.@ M0:; /0>870: ;+:::< 0 = 78,0=/ ,7>8;,.7 M=@/ 0 CFT +:> 0 :,8/ 00; >9;0=:, : =.> F+7;, ;+:::< +:> 70:: 09/,:< / 780:.

3. GENERAL MANAGER CUM M.R.;+ M+,8/=: 0 78,0=/ ,+,+70: +:> +:+;,, 0 /;+> >++.@ T0 0@+: 78,0=/ ,77 /?8/=:, +:> :,8/ / :70/0/+0: : ?8+;

=+:+ : /870: +:> ,8;,7 O9/+;; /,0:,@; 0/ >;0=: 0 70::8+; =/09=: 70:7 /08 0/ +,,/+7:< / =;=:+0: +:> 79:,,.> T0 >9, +, +:> =+:, 0/ =;0 =09+0: +:> =0/=:. T0 :9

=;0 ,887 >:

/+::< :>, 0 /,0::;. T0 >078=: /+::< /0 :,8/ 70:>87 0 ,+=. T0 =0:0/

79:,, 0 /+::< +:> /;+> +70:,.9;0=: +79 @ >078=::9;0=: ;+:,$ 70:>87:< +8>, +:> 0;;0-8 0/ ,8;/ ,,=8+0:.

T0 +/09 8:, ?8+; =+:8+;$ QMS /07>8/, +:> 0/ >078=:, +, />078=:> ,,=.

T0 ;+:$ 0/ :,8/ 70:>87 0 :/:+; +8>, 0/ /0>87$ =+:8+78/: ,,=,.

J T0 70:>87 =0:; 0@J79 /9, +:> , =0:; MRM, +, / ++ +:>, +/


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4. HOD DEVELOPMENT :-8 M+6+9;0=: +79, : +,,07+0:

0/ CFT ==@/, +, ;; +, : T0 /9 +:> +/09 /7 +:> :+; I:,70: ,+:>+/>, +:> 0/ ?8+;+,,8/+:7 >078=:, ,87 +, ;+@ 0/ :,/870:,$ ,+=;:< ;+:, 7.

D,0,0: +80/ 0/ :0:70:0/=:< /0>87, + +;; ,+870: 0 70//7 ?8+; /0@;=, +, /?8/>.

T0 =+:+: :+; ,8; 70:/0; 0 :; >9;0> /0>87, +, / /07>8/.9;0=: +:> ,+=; ,8@=,,0: +, / 78,0=/

/?8/=:,. T0 /9 /07,,, : ;: +/ /?8/=:, +:> =;=: =0>7+0:,

+, /?8/>. T0 QA :078=:+0: +:> ,8@=,,0:.

J T0 /0/= =+:8+78/:< /07,, +8>, : +,,07+0: M.R.

5. ENGINEER QMS+ O9/+;; /,0:,@; 0/ >078=: +:> /70/> 70:/0; +, / /07>8/.@ T0 70=; +:> +:+;K >++ /;+> 0 /07,, =+,8/,$ ?8+; 70, +:>

/09> +, :8 0 =0:; /9, +:> @8,:,, ;+:.7 T0 700/>:+ =0:; 0@J79 /9 +:> , =0:; MRM,.

> I:/:+; +8>0/ +:> /,0:,@; 0/ +8>:< /0>87$ /07,, +:> ,,=, :+,,07+0: M.R. +:> HOD- D9;0=:.

T0 +,,, MR : HR +79, ,87 +, /+:: 0;;0-8 0/ =;

+:> 79 =;=:+0:.87 0 MSA ,8>, +, / ;+:.. QA E6 ,+;; @ /,0:,@; +:> +80/K> 0/ :,8/:>/,,> >8/:< /0>87 >9;0=: ,87 +,,;70: 0 ,7+; 7+/+7/,7,$ CAPA,$ ?8+; 0@J79, ,:< +:> /;+>/+:::+0/ 0/ CFT +79, ,87 +, +/ >9;0=:.7 O9/+;; /,0:,@; 0/ PPAP 70=;+0: +:> ,8@=,,0: 0 78,0=/ :7;8>: H+:>;:< 0 78,0=/ 70=;+:,.


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$. QA ENGINEERS ;

+ T0 :,8/ 70:>87 0 :+; +:> 0:,.@ O9/+;; /,0:,@; 0/ :,70: & ,:< 0 =+/+; @:< 7+//> 08 /0=

:70=:< ,++/>,.7 C+;@/+0: 0 :,70:$ =+,8/:< +:> , ?8=:.

%. PRODUCTION MANAGER ) PRODUCTION ENGINEER ;

+ P;+:::< +:> E780: 0 /0>870: +:> =; >;9/ +, / 78,0=/,7>8;,.

@ M+:+::< 7;+:;:,, 0 /=,, +:> 08,:+0: 0 +;; =+:8+78/:< /07,,, +, / +/ >9;0=: /?8/=:,

+:> 0/ +: /0>87 ) /07,, 7+: A/09+; 0 ,7+; /07,, 0/+0/,. C0:/0; +:> =0:0/ /0>870: /07,, +, / 70:/0; ;+:,$ 0/+0/

:,/870:, +:> 0/ :,/870:,. T0 :,8/ +7:< +:> >,+7 0 /0>87, +, / 78,0=/ ,7>8;, +:>

=0:0/ >;9/ /0/=+:7 0 0/ +79,. T0 700/>:+ PE : 7+/ 00; =+::+:7 +79,.

". MAINTENANCE INCHARGE;

+ O9/+;; /,0:,@; 0/ /9:9$ @/+>0: +:> />79 =+::+:7 0P/0>870: ?8=: & =+7:, 7.

@ P/>79 =+::+:7 +79, +:> +:7 0 =+::+:7 7:7+:, +:>/0>870: ,+ : =+7: =+::+:7.

10. TOOL ROOM INCHARGE;

+ T00;$ F8/$ G+8, +@/7+0:$ 00;:< :,70: +:> 00; 9+;>+0:: ;: APQP /?8/=:,.

7 M+::+:7 0 00; ,0/ 7+/>, +:> =+7: @/+>0: /70/>,.

11. PURCHASE INCHARGE ;

+ O9/+;; /,0:,@; 0/ +79, /;+> 0 8/7+,:< +:> ,0/,.@ E9+;8+0: +:> ,;70: 0 ,8;/, +:> =+:+::< +/09> ,8;/ ;,.


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7 I,,8:< 8/7+, 0/>/, 0 +/09> ,8;/, 70=; ,77+0:,.> P8/7+, ;+:::< +:> ,,8 0 >;9/ ,7>8;, 0 ,8;/,. I,,8:< >;9/ ,7>8;, 0 ,8;/, +, / /0>870: & 78,0=/

/?8/=:,.

F0;;0 8 /0>870: +:> :,8/ >;9/ 0 =+/+;, +, / 78,0=//?8/=:,. 0: / ?8+; +:> >;9/

/0/=+:7 +:> 0/ /0@;=,. CFT ==@/ +:> /,0:,@; 0/ +;; CFT ;+:, +:> +79, /;+> 0 , +/+,

0 0/+0:.

12. PRODUCTION SUPERVISORS;

+ T0 78 /0>870: +, / ;+: : / +;;0> +/+, ) /07,,,.@ T0 =0:0/ /0>870: +:> =+:+: /0>870:)/J70: /0/,.

7 T0 /09> 0:--J0@ /+::< 0 0/+0/, +, / ;+: +:> :,/870:,.> T0 :,8/ >+; =+7: =+::+:7 +:> 08,:< : ,0 ;00/ +/+,.

13. QC ENGINEERS ) INSPECTORS ;

+ T0 /0/= :,70: & ,:< +79, + +;;07+> ,+ 0 =+:+: /0/, +770/>::7+0: +:> :,70: ,+8, + /,79 +;;07+> +/+,.7 T0 >:$ /70/> +:> 9+;8+ :0:70:0/=:< /0>87, + /,79 +;;07+>

+/+,.> C0;;70: +:> +:+;,, 0 >++ 0 :0: 70:0/=:< =+/+;, + +;; ,+/

0 + 70//79 +70:,. A;7+0: 0 ,+,7+; 7:?8, +, / >078=:> /07>8/,.

14. STORES INCHARGE ;

+ O9/+;; I:-7+/ ,,8 0 +;; =+/+;, /0= ,0/,.> P/0/ +:>;:< +:> ,0/+ >/0/+0:$ >+=+7 +,,,,=: 0 +;; =+/+;, : ,07. Q8+;$ D;9/ /0/=+:7 +:> /=8= / =+/+;, +:>

:0/=+0: 0 78,0=/ : 7+, 0 >,7/+:7 7.

Note P/0>870: & QA : 7+/ :0 ;+/ +: 87, 0/ /07,,, 7 >0 :0 70:0/= 0 /?8/=:,.


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A66? 2

PROCESS SEQUENCE AND INTERACTION

S.

No.PROCESS NAME

INTRACTION AMONG EACH OTHERS

1 2 3 4 5 6 7

1.

TOP MANAGEMENT* * * * *

*

2.

MR & TRAINING / C!TOMER

COMP"AINT! #AN$"ING. * * * * **

3. PRO$CTION * * * **

*

4.MAINTENANCE &MANAGEMENT O%

PRO$CTION TOO"ING

* * *

5. PRC#A!E & !TORE * * * * * *

6.A"IT' A!!RANCE * * * *

*

7. MI! / $MR * * * * * *


MR CEO (( (2)11)2((*

Page 39


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Annex 3

QUALITY POLICY

CUSTOMER SATISFACTION #Y SUPPLYINGPRODUCT MEETING FULL SPECIFICATION ANDTIMELY DELIVERY #Y ADHERING TO QUALITY

SYSTEM AND CONTINUOUS IMPROVEMENT.

RAHUL MALIB

CEO


MR CEO (( (2)11)2((*

Page 40


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A66?. 4

QUALITY O#ECTIVES

REDUCE CUSTOMER

COMPLAINTS.

REDUCE INTERNAL

REECTION.

CONTINUOUS UPGRADATION

OF SBILL&

BNOLEDGE ' PROCESSES.

RAHUL MALIB

CEO


MR CEO (( (2)11)2((*

Page 41


42/44


A66? 5

ORGANISATIONCHART


MR CEO (( (2)11)2((*

Page 42

P/0>870:M+:+


43/44


Annex-6

A##REVIATIONS

1. APQP - A>9+:7> P/0>87 Q8+; P;+:::

2(.MGR - M+:+


44/44


23.NO - N8=@/

24.PPAP - P/0>870: P+/ A/09+; P/07,,

25.PO - P8/7+, O/>/

26. QA - Q8+; A,,8/+:7

2". QC - Q8+; C0:/0;

2#.QMS - Q8+; =+:+8/,

31.REF - R/:7

32.R,. - R8,

33. RN - R9,0: N8=@/

34.SPC - S+,7+; P/07,, C0:/0;

35. S8. - S8/9,0/

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Sebros QMS Manual

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