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service marketing blueprint

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    WELLNESS AND GROMMING

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    Piyush Bhatia

    Apurv Kumar

    Anubha Sao

    Sudeep Yadav

    Shrenik Luniya

    Vivek Kandhari

    Sonal Nagpal

    Tejashree Bagu

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    Table of Content

    1. Executive Summary

    2. Business Description

    3. Services and Offerings of business

    4. Potential for business

    5. SWOT analysis6. Competitors Analysis

    7. Market Segmentation

    8. Market Strategy

    9. Financial Analysis

    10.Future Plan

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    Slimwell will provide fitness , body building & weight loss p

    to its members on a profit making basis.

    Slimwell will offer low cost services to all segments of its c

    Slimwell will have their own training facility with state of t

    health care equipment from quality manufactures.

    It will target people of all age group.

    Executive Summary

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    The Health club industry in India is a 2500 crore industry in India groCAGR of 15-20%

    The presence of a strong middle class of 35-40 crore with rising inco

    and strong disposable income provide a attractive market.

    The increasing awareness of youth and middle age towards health &

    also bringing in more customer and is increasing market in terms of

    volume.

    There are few organized market players like ParulekarsTalwarkars a

    Gym but the market has lot of space for start ups and is far from sat

    Industry Overview

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    Industry Overview

    The health club industry involves the large investment in terms of fix

    but the operating expenses are quite low so the working capital req

    are minimized.

    Due to monthly and annual membership of customers, the custome

    is relatively easier.

    Fixed and timely payment of membership fees in general makes the

    receivables management easier.

    The exit strategy in the health club business is good and relatively ea

    because the resale value of health equipment fetches a good price a

    depreciation.

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    First branch was established on 21stSeptember 1985

    Slimwell has three fitness centers in Pune.

    The owner of Slimwell is Dr. Meghna Raje

    Vision: Slimwell mantra is to spread wellness and educmore women on fitness so that they will further take ca

    entire family.

    Introduction to Slimwell

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    Slimwell will provide Health & fitness solution to all age groups fromyears with focus on youth.

    Nominal fee rate of Rs 1000/- per month

    Some of the offering include:-

    1) Aerobics2) Cycling

    3) Yoga

    4) Muscle Training

    Services & Offerings of the Busines

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    People are very much conscious towards market offerings start-up has to offer value for money with all the modern f

    offered by a health club.

    For segmentation purpose, we are targeting the large yout

    population in the nearby colleges and young working profeWe find that the target market should be measurable, sub

    accessible, differentiable ,actionable.

    Segmentation & Targeting

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    For positioning purpose , we want to position our brand as

    for money point offering all facilities of a health club at lo

    to wider section of people

    Positioning

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    Critical Success Factor of Slimwell

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    Strengths

    Lowest price

    Management of health care sector Qualified and trained.

    Opportunities

    Strategic alliances, partnerships

    Rapidly growing market,

    Obesity diseases is on the high record

    Innovation an technology development

    Health Consious crowd is increasing.

    Threats

    A possible low cost of

    competitors

    Availability of low cost

    equipment.

    Strong competition

    Weaknesses

    High cost of persona

    services Low in marketing bud

    staff.

    S W

    TO

    SWOT ANALYSIS

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    Why Service Blueprint?

    Service(s) are flu

    dynamic, and fre

    co-produced in r

    by customers, emand technology,

    with few static p

    properties.

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    Service Blueprint

    Process

    Point Of Contact

    Physical Evidence

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    Support Processes

    Backstage Action

    Onstage Action

    Customer Action

    Physical Evidence

    Service Blueprint

    S i Bl i f Sli ll

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    Service Blueprint of Slimwell

    Co-ordinationwithin

    Branches

    Name

    MarketingSupplier ofequipment

    CustomerManagement

    MaintenanceEmployee

    Training

    BMIEfficientMachine

    Name

    Database

    Management

    Massage/

    RelaxationMeasurement Feedback

    Ample for Exe

    ExerciseFloor

    ChangingRoom

    EquipmentAppearance

    Su

    pport

    Process

    Backstage

    Actions

    Onstage

    Actions

    Customer

    Actions

    Physical

    Evidence

    RegistrationDesk

    AmbienceEmployees/T

    rainersSignages

    Registration Desk

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    EstablishInfrastructu

    Attune strategiesand programs

    Interpretation ofresults

    Customer

    profitabilitycalculation

    Designcustomer

    profitabilitymodel

    Selection of

    ActiveCustomers

    Analysis

    Interpretation

    Customer Profitability Analysis

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    Low Awareness of Marketing Failure in Men section

    Selection procedure of trainer

    Problem Identification

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    Lack of Training

    Low Customer Satisfaction

    High Pricing

    Low Quality Product

    Poor Materials

    Wrong Answers

    Poor Support

    Bad Hiring

    Unskilled Employees

    Bad Design

    Long Hold Times

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    7 ps of Marketing


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