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Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker...

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Small Business eCommerce Readiness Guide 7 Essential Requirements to Succeed in eCommerce
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Page 1: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Small Business eCommerce Readiness Guide

7 Essential Requirements to Succeed in eCommerce

Page 2: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Surprise!

Submit questions throughout the webinar for a chance to win a $5 Starbucks gift card

Page 3: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Housekeeping Items Today’s presentation will last approximately 30

minutes.

Have a question? Type your question into the Q&A box located on the right side of your GTW panel in the box and submit.

Keep watch for our follow-up Blog Post with answers

to all of the questions and a recap of today’s presentation.

The recording and slides will be available after the webinar.

Page 4: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Agenda About Exact

About Logicbroker

eCommerce Overview

7 Essential Requirements:

1. Customer Centric Approach

2. Social Media

3. Product Imagery and Video

4. Mobile

5. SaaS and Cloud-Computing

6. Integration and Automation

7. Always Evolve

Q&A Session

Page 5: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

About Exact • Global company with 30 years of

experience in manufacturing and wholesale distribution software

• Serving 100,000 customers globally and 10,000 in the U.S.

• Cloud-based software, Exact Online, integrates seamlessly with QuickBooks so customers can streamline operations

• Partnership with Logicbroker extends Exact Online capabilities to include eCommerce, EDI and shipping, providing full supply chain visibility

Page 6: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

• Business Process Automation

• Inventory Automation

• Electronic Data Interchange (EDI)

• Project Management

• Supply Chain Optimization

• Web Development & eCommerce

• Product Catalog Management

• ERP & OMS System Integration

• Workflow Design & Automation

• Drop Ship Deployment

• Shopping Cart Integration

• Omni-Channel Architecture

Logicbroker was founded in 2010 and is based in Shelton, CT

About Logicbroker

Page 7: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

eCommerce Overview

Page 8: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Taking a Customer-Centric Approach

Page 9: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Customer Centric Approach: Multi-Device Compatibility

• Individual shopping

preferences

• Importance of seamless

customer experience

Page 10: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Customer Centric Approach: Multichannel Selling

Page 11: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Customer Centric Approach: Personalization

Page 12: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Social Media

Page 13: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Social Media & Search Engines

Page 14: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Social Media & Shopping

Page 15: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Product Imagery & Videos

In a modern version of “a picture is

worth 1000 words,” Forrester Research

has calculated that a minute of video is

worth 1.8 million words

Page 16: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Product Imagery & Videos: Content is still king!

Page 17: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Mobile

Page 18: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Mobile: The Importance of Optimization

Page 19: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Mobile: Marketing and Advertising

Page 20: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

SaaS Trend

Page 21: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Cloud Computing has lowered the barriers to entry

Page 22: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

SaaS Trend: What’s in it for me?

*Image courtesy of www.bill4time.com

Page 23: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Integration & Automation

• Save time

• Save money

• Free up your resources

• Eliminate errors

Page 24: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Integration & Automation

Page 25: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Always Evolve

Page 26: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Always Evolve

Page 27: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Q&A

Page 28: Small Business eCommerce Readiness Guide€¦ · webinar. Agenda About Exact About Logicbroker eCommerce Overview 7 Essential Requirements: 1. Customer Centric Approach 2. Social

Resources

• www.colderice.com/

• http://go.bloomberg.com/tech-blog/2012-11-07-waze-parks-ads-in-mobile-maps/

• http://mashable.com

• http://www.onlinemarketing-trends.com/search/label/cyber%20monday

• www.forrester.com

• www.gartner.com


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