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Sodexo.Study by Harvard Business school

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Case IntroductionShifting diversity climate:

The sodexo solution

History & Background

Current Issues Solution

What is Sodexo?

What is Current issues?

What is the solution?

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History & BackgroundWhat is Sodexo?

• leading provider of integrated food and facilities management

• Founded in 1966,France

• 380,000 employees, representing 130 nationalities, 34,000 sites in 80 countries

• 50 million customers, Annual turnover 15.3 billion (Euro)

• In 2002 underwent major structural change

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Prepare

Package

Sell

Product Lines

Sodexo ‘The brand’

How It Works?

Foodservices to schools, Government & private sectors

Sodexo food coupon

Hospitality & cleaning

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Shifting diversity climate:The sodexo solution

History & Background

Current Issues Solution

What is Sunnyvale?

What is current issue?

What is the solution?

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Current Issues

Strategic Operational Managerial

Current Issues

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Strategic Issues Policies:

- Diversity & inclusion a key priority- Margin expansion- Retain all business with clientsDecisions made:- Hired Dr.Rohini Anand as VP of diversity & inclusionEffect of Decision:- Class action filed suit against sodexo- Discriminated in promotion decision

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Current Issues

Strategic Operational Managerial

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Managerial Issues

“Why am I not getting promoted”

“ Can u hear me?? Hope u have read my mind ”

Why there is discrimination in promotion?

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Sodexo

History & Background

Current Issues Solution

What is Sunnyvale?

What is holding it back?

What is the solution?

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Modify Strategic policy• Training systems implemented

• Processes & systems implemented

• A diversity Scorecard created

• Set targets & review done for employees

• Structured job posting, selection & performance

Training system

Selection

system

Strategic Solution

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Managerial SolutionImprove communication within employees

• Work-life effectiveness programs conducted

• Employee network group created

• Awards & recognition

• E-Internal & external communication created

• Annual reports prepared for communication

• Ethnic culture cultivated

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Five dimension of diversificationGender

Ethnicity

Sexual orientatio

nDisability

Age

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Benefits of Diversification • Gender friendly atmosphere created at workplace

• Addressed issues related to work-life balance

• Ambiguity related to discrimination in promotions resolved

• Employees focus diverted to companies future

• This new culture help in increasing growth, margin & expansion of company

• Key differentiator between sodexo & its competitors

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A Focus on Women• In 2009, formed the Sodexo Women’s International Forum

for Talent (SWIFt)

• Sharing the business case for gender equality and raising awareness through training

• Creating a culture of inclusion by addressing issues of women and developing women’s networks

• Developing women’s careers through mentoring initiatives and encouraging women to pursue developmental opportunities

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Developments in India and China• Following the 2009 acquisition of Radhakrishna

Hospitality Services Group, Sodexo’s India workforce reached 30,000

• Sodexo India launched four women’s network groups

• Accelerated leadership development program for high-potential women in India

• Sodexo partnered with Cisco to develop a cross-industry women’s networking event focused on wellness, work-life integration and balance, and retention and engagement of women employees in China

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Train the trainers• Engaged European executives in “Spirit of Inclusion”

sensitivity and awareness training

• Customized country-specific training programs created

• featured a “train the trainers” component to localize the effort

• build a network of diversity champions

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Horizontal deployment

Focus on women

empowerment

“Train the trainers”

Creation of Women's network group

Partnership with cisco for cross industry women's network

event

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End of Deck