A CMMI Level 5, PCMM Level 3, ISO 9001:2008 and ISO27001:2005 Certified Offshore Company

A part of Nordic IT group EVRY

SPAN Infotech (India) Pvt. Ltd.

Corporate Presentation

2

Our Journey...

Staff Augmentation, Initial days of off shoring.

Start up phase. Y2k

missed. About 50 people

Quality Programs, ISO, .Com, Internet, Y2K end

150 people

Survived the .com collapse,

Consolidation of skills Internet

technologies. ICT/ISV as the

favorite target. 300

People

Growth phase. Larger

Projects. Increased offerings, Insurance

practice 500 people

The EDB phase. Larger clients, EDB as

a client and Partner,

Increased expectations, reality check.

Readiness plan 650 people

Results are on, Target

2000/2014. EVRY a major

contributor. Investments in

Key technologies. About 1800

people

1995- 1997

1997- 2000

2000 -2003

2003 -2007

2008 -2009

2010 -2014

3

Mission 2000 / 2014

4

Readiness

• Engineering Processes and Quality systems

• Latest technology and Service offerings• Domains• Security and Protection• Human Capital• Ease of Interface for Client

5

Engineering Processes and Quality Systems

6

Quality

ISO 9001-1987 Certification

May 1999

ISO 9001:2000 Certification

July 2002

CMM Level 4August 2002

ISO 9001:2008Sept 2009

PCMM Level 3, Dec 2013CMMI 5 Mar 2012

ISO 27001:2005Dec 2009

7

Process Integration

Development Process

Quality Management

Process

Project Management

Process

Others

• Technical Solution Process

• Verification & Validation Process

• Product Integration Process

• Requirement Dev.& Mgmt. Process

• Contract Process• Contract Review Process• Metric Process• Risk Management

Process• Configuration

Management Process• Project Planning,

Monitoring & Control Process

• Decision Analysis & Resolution Process

• Organizational Process Definition Process

• Organizational Process Focus Process

• Causal Analysis & Resolution Process

• Organizational Innovation & Deployment Process

• Process & Product Quality Assurance Process

• HR• Recruitment• Purchase• IT• Operations• Customer Satisfaction Survey• Customer Complaint Process

etc

Benefits• Cost

• Schedule• Productivity• Quality• Customer Satisfaction• Return on Investment

8

Tools and Technologies

9

Project Management Tools

SEPG Tool• Tasks and CR Planning and Tracking• Bugs in Bug Tracker• Issues in Issue Tracker• Risks in Risk Tracker• Reports for Monitoring & Control and for

continual improvement• QPM Data Analysis

WFMS Tool• Project Life Cycle selection• Review and Approval of various Artifacts• SQA Facilitation• Configuration Audit• Defect Prevention

PM Dash Board Tool

• Weekly/Monthly Update:– Resource Utilization– Project Profit– Effort Deviation– On Time Delivery– Rework Effort

PMTS • Control of Project Documents and Records

10

Latest Technology & Service Offerings

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SPAN Offerings

AD/AO

Testing

DWBI

ITO

ERP

Mobility

Insurance & Healthcare

Banking & Financial Services

RetailTravel,

Transportation & Logistics

ISV

Application Development, Application Maintenance, Re-engineering, Modernization, Migration

Functional, Automation, Performance & Security testing

ETL, BI reporting, Data cleansing, KPI & Data Visualization, Exploration, Modeling/Datamart

design

Application operations, Infrastructure Management, Event monitoring & Management, Patch/Incident Management & Change Management, Capacity Management

Implementation, Rollouts, Upgradation, Application & Audit Management

Consulting, Application - Design and Development, Enterprise Mobility, Testing & Deployment, Cross Platform Development/Porting

1 2 3 4 5

6 7

8

9 10

11 12 13

1. HIPAA, 4010-5010, Dynamic Rule Engine

2. PCI/DSS, SAS 70, CTX, GAAP, SEPA compliances

3. Migration Factory Model

4. Warehouse management Framework

5. CMS, DMS, Portals

6. 5010 compliance testing

7. OWASP based security testing

8. ART framework, Bigdata, performance dashboards & Forecasting Modules

9. ITIL, ISO9001 & ISO 27001

10.ITIL, ISO9001 & ISO 27001

11.Insurance quotation Framework

12.Mobile banking Framework

13.Customer loyalty, Coupon, m-Commerce

12

Application Development and Maintenance

Competencies• Architecting new Products/Applications –

frameworks for different platforms• Reverse Engineering – deriving Requirements from

legacy code • System Integration – Integrating Applications -

Webservices/SOA• Conversion/Migration – Moving applications to new

OS, Databases • Production Support –  Code Fixes, Monitoring,

Tuning• Database Administration – Administration,

Tuning• ERP – SAP, Oracle Apps

Technologies• Java/J2EE – JBoss,

WebSphere, BEA Weblogic

• Microsoft .Net – C#, SharePoint

• Open Source – PHP, MySQL

• Oracle – Dev 2000, BEPL

• IBM Mainframe/AS400

• Lotus/Domino

Domain• Healthcare & Insurance• Financial Services• Retail &E-Commerce• Solutions for ISVs• Travel Transportation &

Logistics• Education

Life Cycle Models• Agile• Iterative/RUP• Waterfall

Certifications• CMMI level 5, ISO

9001:2008 & ISO 27001:2005

• SUN, Microsoft, LOMA, IBM, PMP, Oracle and HIPAA certified personnel

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Managed Testing Functional Testing• Manual• Automation

Non - Functional Testing• Performance/Load

Testing• Security Testing • Usability Testing• Accessibility Testing• Compatibility Testing

• Agile Scrum and Scrum of Scrums• Verification and Validation model (V Model)• Extreme Programming• Waterfall model• Iterative model• Test Driven Development (TDD)

• Integrated ISO and CMMi Processs

• Metric Driven Project Management – Weekly reports with Metrics

• Knowledge based testing - Knowledge Acquisition, Retention and Transfer

• Reusability – Strategies, Methodologies, Approaches, Frameworks, Checklists, Test cases

• Defect Prevention – Reduce rework

• Collaborative Tools for distributed teams

Automation

• HP Quick test Pro• HP functional test• Selenium• TestComplete• Test Partner• IBM Rational Test• Coded UI

Performance• HP LoadRunner• HP Performance Center• MS Visual Studio• Radview Webload• Open STA• Jmeter

Security• Tools suggested by OWASP• Cenzic• IBM Appscan• Cross Check• SoapSonar• Parasoft SOATest• WSChess

Managed

Testing

Services

Tools

ProcessModels

Value Adds

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Mobility & Communications

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• Conceptualization• Data Modeling/Data Mart

Design• ETL Services • Reporting Services • Data Cleansing• Customized Solution

Development• KPI/Data Visualization • Data Exploration• Packaged BI• Analytics• Big Data Engineering

• Design & Development

Services• Data/Database

Migration/Integration• Database

Administration/Support• Remote DBA Service,

24/7 Support• Database Performance

tuning• Capacity Planning

BI Practice Summary

• Oracle• DB2• MS-SQL• MySql• Teradata

Database

• Informatica - Power Center• Power Exchange• Informatica CDE• Data Stage• MS- SSIS• Mercator• SAS

ETL

• OBIEE• Cognos• MS-SSRS/SSAS• Business Object• Microstrategy• BIRT• Qlikview• Pentaho

BI Reporting

- Dashboard

Tools and TechnologiesServices

HighlightsInsurance Agency Commission DW Model | SEPA – ISO 20022 Readiness | BIG DATA – Social Media Integration Framework and Analytics | Certified DB, DW & BI Specialist | Oracle Retail Analytics Model | Cloud Data Integration | Network Log Analytics

DW BI Database

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IT Operations

Operating System(Windows 2003, Vista, Windows 7, Unix, Linux)

Pro

ble

m/C

hange/C

apacity

M

anagem

ent

Incid

ent/Pa

tch M

anagem

ent

Even M

anagem

ent/M

onito

ring

• Custom Applications

• Legacy Application

• Special Application

• SharePoint• BizTalk• Exchange•

Dynamics/CRM

• Oracle• OeBS• SAS• Siebel• Hyperion

Database/Virtualization/Network/Storage(SQL, Oracle, VM Ware, Citrix)

Global IT Operations Portfolio

Applic

ati

on

Opera

tion

Infr

ast

ruct

ur

e O

pera

tion

Enterprise Applications

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PES

Create Design, Implement Design & Development

Product Testing & Qualification

Product Management

Requirement gathering &

Analysis

Value Engineering &

Product Sustenance

Product Release

• Best Practices Design

• Agile Product Development

• Localization & Internationalization

• Quality Process & metrics

• Functional Product Testing

• Test Planning & Tracking

• Result Management

• Improve Defect rates

• Help customer deployments & customizations

• Manage Production

• Rollout & Product Launch

• Requirement congruence with stake holders

• Deliberations

• Elicitation

• Finalization

• Product Roadmap – Feature Analysis

• Technology Assessment

• Readiness – Channel Training

• Support – Demos, Event support, Channel Support

• Re-engineering Services

• Feature/Functional Enhancement

• Build & Patch Management

• Bug Fixing & Maintenance

• Product Deployment

Product Engineering Services

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ERP Support Services

• Services - Application development, Customization, Integration, Operations and maintenance

• Applications - SAP R/3 4.6c, 4.7e, ECC 5.0, ECC 6.0 with Solution Manager and MySAP Business Suite Products like (EP, PI, BI, etc.)

• Development Tools - ABAP/4 , WebDynpro

• Basis Support – System Installation, monitoring, patch upgrades, performance tuning, Backup and restore, Version Upgrade etc.

• NetWeaver – Development/Customization of Integration objects (NetWeaver PI)

SAP Support

• Post Implementation Maintenance and Support

• Oracle Applications software and DBA support

• Implementation of Oracle Fusion middleware platform

• Develop interfaces to integrate Oracle with non-Oracle Systems

Oracle Apps Support (E-business Suite)

• Package evaluation – Evaluate customers business process and map them to the product offerings

• Product Licensing – Help customers in procuring optimal number of user licenses in a cost effective manner

• Global implementation – multisite/location implementation based on customers geographic presence

• Support and Maintenance – Provide remote support and maintenance of the applications

Microsoft AX and NAV

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Domain

Development

IntegrationServices

JDE- Expertise

Technical

JDE maintenance

& Support

Development, Customization & Enhancements

Upgrade and Retrofitting

CNC-configuration & N/W Computing

Implementations

Functional

Finance

Sales & Distribution

Human Resource

Manufacturing

Inventory

Integration

ALL out Security

BizTalk

Versions Supported

– JD Edwards Enterprise One (E9.0)

– JD Edwards Enterprise One (E810,E811,E812)

– JDE One World XE(B7333),B7334

– JDE World A7.3, A9.3

Agresso - Expertise

• Application development

• Customization• Integration• Operations

and maintenance

• National register

• WebCruiter• Excelerator

ERP Support Services

• MS Visual Studio,

• Agresso customization tool(ACT)

• MSSQL & Oracle

• Human Resource

• Finance• Payroll

Reporting• Crystal

Reports• BI Publisher• BIEE(Busines

s Intelligence Enterprise Edition)

20

Domains

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SPAN In Insurance Space

Over a decade of experience in serving U.S & Indian Insurance Market

Expertise in Property & Casualty, Health and Life & Annuities Domain

Proficiency in solution development for complete process lifecycle

Multitude IT Solution Offerings for integrated IT outsourcing

Collaborative IT Service offerings to European Market with EVRY Insurance practice

Coterie of Functional and Technical Specialists

Comprehensive Industry Knowledge Repository

Partnering with leading product companies like

Profit and Fadata

Experience Summary

Techno – Domain Experts

Insurance Footsteps

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Banking & Financial Services Competency

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Retail Services Competency

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Independent Software Vendors

Product Re-

engineering

ITO

Cloud

SaaS Enableme

nt

SOA

DWBIPractice

Mobility

Product Co-

Development& Sustenance

Time to

Market

Cost

Scalability

Quality

ISVChalleng

es

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• SPAN’s Transportation and Logistics is a blend of technocrats and domain rich Subject Matter Experts

• SPAN’s Transportation & Logistics expertise includes:

– Sales Order Management

– Purchase Order Management

– Warehouse and Inventory Management

– Logistics Management

Sales Order ManagementSales Forecast / Distribution,Customer Relationship,Return Good / Warranty Claim Processing

Warehouse Management,Work Order Management,Inventory Management , Control, Pricing

Fleet Management TrackingDispatch Management

E Procurement

Sales Order

Management

Warehouse &Inventory

Management

LogisticsManagement

PurchaseOrder

Management

Transportation& Logistics

ProductDevelopment

Testing Services

Data Mining &Warehousing

Application Re-

Engineering Services &

Maintenance

MobilityServices

IntegrationServices

Transportation & Logistics Expertise

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Human Capital

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Motivation Factors

Hygiene Factors

Salary & Benefits

Work Conditions Stability

Relationship with

Colleagues

Org. Values & Policies

Sense of Achieveme

nt

Interesting &

Challenging work

Personal & Professional Growth

Employee Empower-

ment

Rewards & Recognitio

n

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Motivation Factors

Sense of Achieveme

nt

Interesting &

Challenging work

Personal & Professional Growth

Employee Empower-

ment

Rewards & Recognitio

n

- Set Goals- Achieve

Goals- -Record

Incident

PDR

- Project Rotation- Onsite

Opportunity

RotationOnsite

Opportunity

- Published Growth

path- Growing

35%- P4P Training

- Fast track

Defined Growth

Path

- Employee led support groups like SIG, TechIG,

SEPG

Support Group & Teams

-Employee of Month

-Elite Club- Fast Track

Published

Productivity Quality Innovation CustomersLongevity

• 30% - more than 3 years in Company• 20% - more than 5 years in Company• 10% - more than 10 years in Company

• Higher productivity• Increased Retention• Higher Returns from Human Capital deployed

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Resource Growth

March 10March 11

March 12March 13

March 14

705 764

1039

16001800

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Top 20 Best Employer in India

• Rated by IDC and Cybermedia, an Independent Research org and the largest selling IT magazine in India

• #7 Best Employer (resource <2000)

• Several Indian companies participate

• Key review points include employee satisfaction, appraisal systems, employee perception of the organizations strengths

• Shows that we are employee focused

• Gives them a motivated team

• Able to attract good talent

• Shows that we invest in training and have very good plans for employee retention

• This quantifies to increased productivity for the client

• Better customer satisfaction/customer experience

• Continuity of their team for several years due to low attrition

Features Benefits to Clients

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Security and Protection

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Security and Privacy Policy• ISO 27001 Certified

• Multi-level Physical Security

• Robust Network Security

• Reliable Customer Data Protection

• High Level of Employee Trust

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Ease of Interface for ClientMaking a difference

34

Offshore Pavilion

Onsite Services

Managed Services

BOT

Business Arrangements

Offshore Fixed Price/Fixed Time Offshore Pavilion

35

Client Culture Alignment

Our RM ModelAdds value to the client and empowers a sustained relationship. The RM model is a future proof engagement methodology and addresses five aspects of a relationship.

Rela

tionsh

ip O

ver

Tim

e

Project Business Value

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Differentiating Pyramid

• The playing field of offshore companies narrow as you go up the Pyramid.

• The key success factors for offshore are Client Engagement and Internal Processes.

• Domain can be ramped up and Technology Expertise is a minimum qualification.

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Technology Partners

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Sample U.S. Client List

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Sample Europe Client List

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Client Testimonials

"...SPAN’s team has provided excellent overall value, much better experience than with other Indian companies used by DATAGENIX till date and based upon feedback from other peer companies that have used Indian resources as well."

- Mark OjaCEO, Datagenix

"...This relationship has been truly a partnership... there are many companies out there that claim to provide what SPAN provides... none of those companies demonstrated the commitment and willingness to truly partner that you have."

- Terry Bird,President and COO, VACAVA

"...Whether it is a small application or a very large involved program that needs to be developed, Span is definitely the correct choice for anyone in need of programmers. We have many more modules we plan to add to our program and thanks to their achievement and the trust we have developed in their manage-ment team, we will not have to waste any time searching for programmers for our next endeavor. We will surely move forward with Span's team."

- Scott A. Biddle,Vice President, Advantek Solutions Inc.

STEERING PROGRESS.TOGETHER.