SPRINT 13 Workshop 4 ‘You be the judge’ Alice Newton and Aidan Muller - Ministry of Justice

Monday, 4 February 13

Using digital to improve public confidence in the criminal justice system


The issue


Confidence in criminal justice

Confidence in sentencing

Correlation: ‘informed’ & ‘confident’

Transparency

Public education


The insight


Low level of understanding of sentencing - only 31% say they feel informed about sentences

Need for the right information -context, context, context

Research shows difference in perceptions: ‘Generic’ vs ‘Specific’


The solution



A choice of sentences


The results


66% of target users ‘converted’


Why digital?


What’s the wider impact?


Engagement with the public

Raising the profile of our digital work

Proving digital principles


PublicPublic MoJ


Public

Information

Public MoJ


Public

Trust / understanding

Information

Public MoJ


Public


Information

DiscussionPublic MoJ


Public


Information

Discussion

Feedback on policy

Public MoJ







Outside government Inside government






Exemplar Services1. Prison visits booking2. Civil claims3. Fee payments4. Office of the Public Guardian - Lasting Power of Attorney


User focus

Research | Testing | AnalyticsMonday, 4 February 13

Iteration

1 | 2 | 3Monday, 4 February 13

Simple design


Built in house


Built at pace


Questions?www.justice.gov.uk/ybtj


http://ybtj.justice.gov.uk

http://ybtj.justice.gov.uk

Date post:	12-Nov-2014
Category:	Technology
Upload:	uk-government-digital-service
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SPRINT 13 Workshop 4 ‘You be the judge’ Alice Newton and Aidan Muller - Ministry of Justice

Technology