Sprint UCaaSwith Cisco HCSAn all-in-one hosted unified communication solution
#MoveForward
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For companies with people in them™
155139
Scott [email protected]/28/2016
Meeting Overview
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Let’s rethink your current collaboration service in today’s discussion
Our purpose Explain how your company can benefit from an integrated collaboration service
We will review • Hosted solutions business drivers and IT trends
• Components of Sprint UCaaS with Cisco HCS
• Business benefits
• Enhanced Mobility with Sprint Mobile Integration
• Solution packages
• Managed services
The desired outcome Based on what you learn about Sprint UCaaS we can discuss how it can specifically help your business succeed.
IT trends Business drivers
Solve for Today’s Challenges Hosted communication solutions provide powerful options for all business environments
• Quickly and easily deploy Unified Communications (UC) solutions
• Make distributed workforces more productive
• Improve customer service • Reduce total cost of ownership
(Opex vs. Capex)
• Increasingly mobile workforces • Evolving device purchase models • Replacement of outdated technology
while leveraging investments • Rising security and compliance needs
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Simplified Delivery Through the Cloud
Premise-Based Model Unified Communications as a Service
Yes Capital Expense No
Yes Ongoing Upgrades Required No
Yes Related In-House IT Resources Required No
VS.
Unified Communications offer simple, affordable solutions that require less work for you
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Uncovering the Hidden Costs Don’t be forced into extra costs. Sprint wants to be upfront about what you’re getting for your investment
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2003 2004 2001
• CallManager 3.1
• Live Communications Server 2003 • Exchange Server
2003
• CallManager 4.0 • CallManager 4.1
• Live Communications Server 2005
• Unified CallManager 4.2 • Unified CallManager 5.0
• Live Communications Server 2005 with SP1
• Unified CallManager 4.3 • Unified CallManager 5.1 • Unified Communications
Manager 6.0
• Microsoft® Office Communications Server 2007 • Exchange Server
2007
• Unified Communications Manager 7.0
• Microsoft Office Communications Server 2007 R2
• Microsoft® Lync™
• Server 2010 • Exchange Server
2010
• Unified Communications Manager 8.0
• Unified Communications Manager 9.1.1
• Lync • Server 2013 • Exchange
Server 2013
2013 2006 2007 2010 2005 2008 2009
• Unified Communications Manager 10.6.1
• Skype for Business
2015
Sprint UCaaS A comprehensive, all-in-one cloud-based communication and collaboration solution
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Sprint Global MPLS Core
• 100% Cisco-powered, all-IP network
• Optimal performance and redundancy
• Real-time class of service included
• Industry-leading SLAs with greater service credits
• Wireless access for fixed and mobile users on the Sprint network
Internet
Sprint Global MPLS is the core network for enabling converged solutions
Sprint UCaaS
A comprehensive, all-in-one cloud-based communication and collaboration solution
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SIP Trunking – VoIP Network
• Reduces costs with centralized network sharing of call paths (SIP Trunks)
• Geographically dispersed media gateways and common control elements
• No charge for calls between Sprint domestic or global SIP Trunking customers when calling within region
• Intelligent call routing choices based on proximity, survivability and seasonal traffic overflow
Maximize efficiencies and minimize total cost of ownership with shared capacity, integrated voice and data
Sprint UCaaS
A comprehensive, all-in-one cloud-based communication and collaboration solution
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Mobile Integration • Increase end user productivity • Extends the office
– work virtually anywhere • Maintain control
Professional-Grade Mobile Alternatives • Mobile management • Device management (BYOD) • Security – set and enforce policies • Monitor voice and data usage
Creates a single corporate network for desk, virtual and mobile phones
Sprint UCaaS
A comprehensive, all-in-one cloud-based communication and collaboration solution
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Hosted Unified Communications • End-user experience • Ease-of-use • Uniformity • Right tool/choice (seats) • Collaborative tools • Client devices
Managed Network Services • Sprint Certified Engineers • Comprehensive approach • Simplified
A fully managed and hosted unified communications solution
Sprint UCaaS
A comprehensive, all-in-one cloud-based communication and collaboration solution
10
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Offering Businesses
• Advanced voice, collaboration and mobility solutions without Capex or maintenance
• IP Telephony, Integrated Messaging and Collaboration tools
• End points with mobile integration
• Full management, monitoring and administrative tools
• Flexible bundles with per-seat charges offering predictable operating expenses
Reliable, secure business communications with strong Quality of Service and Class of Service included
Sprint UCaaS Get more productive while adding flexibility and simplification
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Improved employee productivity and decision making • Advanced
communication and collaboration capabilities
• Provides the same employee experience anytime, anywhere on any device
Reduced Total Cost of Ownership (TCO) • Consolidate and
reduce the need for premise equipment
• Lower maintenance costs
• Integrate voice and data traffic onto a single platform
Quick, cost-effective UC deployment • Install in weeks
vs. months • Efficiently scale
up or down
Simplified management • Management
handled by Sprint • Maintain ownership
of customer facing “business” telephone numbers
Cisco HCS Deliver cloud applications to your business
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Voice and video Presence and Instant Messaging
Mobility Conferencing
Voicemail and Integrated Messaging
Presence and calendar integration
Collaborate From Almost Anywhere
All-in-one application • Presence and IM • Voice, video and voice messaging • Document/desktop sharing (peer-to-peer)
Accessible from any workspace • PC, Mac®, tablet and mobile devices • On location and cloud • Integration with Microsoft® Office and IBM
Sametime®
Deliver Cisco Jabber UC application increases employee productivity in the office or from the road
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Enrich Your Meeting Experience
• Collaborate almost anywhere, anytime
• Enable desktop sharing of documents and applications
• Perform new and scheduled meetings (including Microsoft® Outlook and Lotus Notes)
• Utilize interoperability with Cisco Jabber
• Allow secure delivery over the Sprint cloud
• Offer a consistent, cross–platform experience • Windows®, Mac, Linux®, UNIX, Solaris • Supported on mobile devices • Available in 13 languages
Cisco WebEx provides audio, web and high-quality video for your online meeting
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Leverage Your Mobility Investment
Unified Mobility features: • Single number reach • Desk and mobile pick-up • Single business voicemail
Mobile client: • Instant messaging • Presence • Voice over Wi-Fi • Video calling
Sprint Mobile Integration offers Sprint wireless customers: • Network-based service enabled by Sprint IP-Multimedia
Subsystem (IMS) • Simplified end-user experience (i.e. abbreviated dialing) • Eliminates desk phones for many employees • Allows for trunk reduction • Utilize for disaster recovery and business continuity situations
• Corporate ownership of business number
• Features available when PBX or mobile number dialed
Sprint UCaaS offers flexible mobile communications
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Security: • Sprint Data Link is a wireless networking solution
designed to provide secure access to your enterprise network
Expand Your UC Network Globally
• Available in 12 Western European countries
• Aggregated European SIP Trunks
• Full inbound/outbound services, DID/DDI and Local Number Portability
• Emergency 112/999/911, G.711/G.729 and T38 FAX support
• Geographic Numbers and National toll free
• Connected to over 230 voice networks worldwide
• Geographically diverse SIP Data centers for a highly reliable voice platform
• Redundant trunks provisioned to data centers
• Native language support for text on the IP Phone display, Unity Voice Mail Prompts, Auto Attendant greetings, etc.
Sprint UCaaS with Cisco HCS is available in Europe
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Communications Built Right Into Your Apps Business Apps Integration let’s you collaborate inside the business apps you use every day
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Business Apps Integration Esna iLink for
Cisco Esna iLink for
WebEx Esna
Cloudlink
Apps/ Browsers
Cisco Cisco WebEx
Cisco Unity Connection
Cisco IM & Presence
Cisco UC Manager
Cisco HCS
Cisco BE6K
• Click-to-call • Presence • Instant messaging
• Group chat • Jabber voice/video • WebEx
Access to Cisco from Any Web App or Page in Chrome
Tailor Communications to Your Needs Utilize simple, complete packages priced on a per-seat basis
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Optional:
Endpoints: • Voicemail/Integrated
Messaging • A la carte desk & conference
phones
• Sprint mobile devices • Receptionist/Admin
console
Services: • Additional multiparty audio
conferencing options • Cisco WebEx – enhanced
audio, video & web conferencing
• Uber Conferencing – enhanced audio & web conferencing
• Managed contact center • CDR management & reporting
*Integration only – does not include the application **Can include smartphones and tablets
Feature Common Area Voice Centric Collaborate
SIP Trunking - unlimited local calling and flat rate LD
Management including release upgrades
Service Level Agreements (SLAs)
Web-based performance and administrative portal
Call Control (IP-PBX)
Audio conferencing
Video Telephony
UC Client (ex. Jabber, CUCILync)
Headset for soft client
Voicemail/Integrated Messaging/Business Apps Integration* Optional Optional
Mobile Integration enhanced with Sprint Mobile Integration
Desktop/application sharing
Instant Messaging
Presence
Devices supported 1 1 MMultiple**
Competitive Differentiation Sprint UCaaS offers simple, complete mobile communications
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Sprint Competition
Offer Structure / Packaging
• Simple, complete packages that include SIP Trunking, mobility and endpoint
• Incomplete packages and SIP Trunking not included in per seat price
• Segmentation of offer • High installation charges
Platforms • End-to-end Cisco HCS platform • Using homegrown platform and older version of IM for mobile and desktop
Network
• All IP Core • No charge for CoS • Non-Sprint MPLS at remote sites allowing for
migration approach • Sprint SIP Trunking offers cost savings through
aggregation of traffic across the entire Enterprise saving in the amount of trunks needed
• Integrated IP and legacy (non-IP) networks • Charge for real-time CoS • Charges extra for one location to use idle
capacity at another location and does not allow bursting beyond contracted capacity
Mobility
• Two mobility options – Cisco’s mobile integration and Sprint’s Network-based mobile integration. Sprint Mobile Integration – provides cost savings through LEC trunk reduction
• Supports all CDMA devices • Unlimited Data Plans
• Only client-based mobility • Limited device support • Limited or throttled data plans
Integration, federation and support
• Integration with Cisco collaboration • Support for PC and MAC • Microsoft Integration and federation
• No IM/presence support for MAC • No active directory domain for presence/video • No Microsoft Integration or federation
Service/Support • One account team and care organization • Multiple legacy business units and account teams involved
Rely on a Fully Managed Solution Extensive management services are included with Sprint
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Design and implementation
Flexible deployment options
Single point of contact for 24x7 management, support and billing
System performance and management
Software upgrades and maintenance
Service Level Agreements (SLAs)
Web-based performance and administrative portal
This designation required Sprint to complete an assessment signifying Sprint UCaaS meets Cisco best business practices necessary to deliver solutions and services based on Cisco technologies
Cisco HCS Cloud Designation and SLAs Sprint has achieved the Cisco HCS Cloud Managed Services Masters designation for Sprint UCaaS with Cisco HCS
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SLA Description Metric
Call control availability commitment 99.99%
Off-net calling availability commitment 99.99%
Call control MTTR commitment Not to exceed 4 hours
Off-net MTTR commitment Not to exceed 4 hours
Proactive outage notification commitment 15 minute customer notification of outage
Moves, adds, changes and disconnects (MACDs) commitments
8 business hours for non-dispatch / 5 business days for dispatch
Create a More Agile Organization Sprint UCaaS helps your business excel in its core mission
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Your Business Benefits From: • An all-in-one solution that lowers your overall
communication costs
• Quick, flexible deployment of advanced UC functionality
• Streamlined management and support, plus expertise from a trusted provider
• Enhanced collaboration for employees virtually anytime, anywhere with mobile integration
For more information, visit sprint.com/convergence
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Next Steps
Have you considered this type of solution in the past?
How soon are you looking to implement a solution?
What goals do you have for your business this year?
What additional questions do you have?
Let’s schedule a follow-up meeting for additional information
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Appendix
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Empowering Employee Connectivity UberConference is a flexible business conferencing and online meeting solution offered by Sprint to make collaboration simpler
Flexible • No PINS so you can join calls easily
• Lock feature provides added security
• International access with dedicated local conference number in U.S. for each employee
• Simple, web based screen sharing with no installation required for participants
Powerful • Automatic calling feature makes it easy to stay on task
• Extension of audio conference up to 100 dial-in participants from Hangouts
• Free call recording and call summary email with files shared automatically after the call
Smart • Ability to see who is on a call
• Integrated social profiles for context on participants
• Mobile application support on iOS and Android for enhanced experience from smartphones
UberConference makes real-time, collaboration for meetings more productive by offering tight integration with Google Drive, Docs, Hangouts and Chrome.
Depend on One IP Network
• Shares all network call paths to the Public Switched Telephone Network (PSTN)
• Reduces costs with centralized network sharing of call paths (SIP Trunks)
• Eliminates traditional voice equipment and service costs
• No charge for calls between Sprint domestic or global SIP Trunking customers when calling within region
Maximize efficiencies and minimize total cost of ownership with shared capacity, integrated voice and data with SIP trunking
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Inbound Toll Free service is delivered over a SIP Trunk using the MPLS network from Sprint
Toll-Free calls originate in the PSTN and are transported over the network for delivery via an IP access facility
Sprint SIP Toll Free Additional bene t
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• Accommodates calling features via SIP messaging and PBX equipment
• Customer-controlled feature support using Sprint SIP Trunking architecture to deliver the IP toll-free call, allowing customer to drive routing and termination decisions
• No additional charge for supported features such as transfer/refer, redirect, caller ID/automatic number identification delivery and Dialed Number Identification Service (DNIS)
• Compliments the existing ingress routing deployed for Sprint SIP Trunking
• Sprint is the designated responsible organization, to manage and administer the customer’s toll-free number
• Provides on-net calling from Sprint Wireless subscribers to your Toll Free service
• Points Sprint Wireless originated Toll Free calls directly to your premise
• Leverages the Sprint Global MPLS Network and SIP Trunking Solution
• No charge for calls originating from Sprint Wireless subscribers to your SIP Toll Free service
• Sprint Wireless includes Sprint and its affiliates which is approximately 54 million Sprint, Boost, Virgin Mobile, and Mobile Virtual Network Operator subscribers
Provides your business with added cost saving benefits Sprint Wireless Originated Toll Free Additional bene t
Advanced voice Solution further integrating Wireless and Wireline
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Utilize Managed IP Telephony (MIPT)
• Offers design, engineering and project implementation assistance
• Provides single implementation point of contact
• Monitors WAN devices with notification, trouble resolution and complete management services
• Utilizes over 600 support personnel, representing every certification level
• Reports on Auditable Service Level Agreements
• Ensures the best service possible with a full range of tools
Sprint provides 24x7x365 monitoring of your IP network servers for stability and performance
Manage, maintain and monitor your enterprise solution with highly qualified experts
Integrate voice and data infrastructures while enabling a migration path to IP-based services and advanced capabilities over a secure, reliable network
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• Provides IP-enabled conferencing solution leveraging the Sprint Global multi-protocol label switching (MPLS) service
• Routes calls seamlessly via SIP versus traditional TDM (time-division multiplexing)
• Reduces transport expenses by avoiding use of the PSTN
• Offers the first network integration between a conference service provider and MPLS carrier for both wireline and wireless users
Host productive, Cost-Effective Meetings
Current $20,000 +$4,060 $24,060
Conferencing Spend Tax & Surcharges Total Spend
IP $16,200 + $213 $16,413
Savings* example – TDM to “ICE”
Support simple, dependable conferencing with employees and clients right from your desk or mobile device using Sprint Integrated Conferencing Enablement
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*Your savings may vary.
Sprint is continually recognized as a leader in providing trusted business solutions
A History of Industry Recognition
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Sprint Enterprise Solutions wins 2014 North American Business Connectivity Award for Large Service Provider Billing. ATLANTIC-ACM (June 2014)
Sprint Business wins 2015 North American Business Connectivity Service Provider Excellence Awards for Large Service Provider Sales Reps, Service Delivery, Billing and Customer Service. ATLANTIC-ACM (June 2015)
Sprint named one of only eight Enterprise and Midmarket Trusted Advisors. Nemertes Research (July 2014)
Winner of the MVNO’s Industry Awards 2013 for Best Wholesale Operator for the second consecutive year. Informa Telecoms & Media (April 2014)
Sprint Executive Briefing Center wins 2014 World Class Briefing Program of the Year. Association of Briefing Program Managers (April 2014)
31
Mission-Critical, Multi-Channel On-Demand Platform
Hosted Contact Center from LiveOps
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• True cloud-based contact center – no premise hardware or software installed • Entirely browser based – no software clients for the agent or supervisor desktop • Massively overbuilt platform • Enables effective multichannel, social and mobile customer interactions and can include
channels such as voice, email, chat, Facebook, Twitter, and SMS • Includes end-to-end call recording with 12 months of storage
32
Mission-Critical, Multi-Channel On-Demand Platform
Licensing Model
Hosted Contact Center
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Channels: • LiveOps Voice – Access to inbound and outbound telephony and routing for voice calls, and
the ability to deploy interactive voice response applications on the platform • LiveOps Chat – Access to proactive web chat APIs • LiveOps Email – Access to inbound email integration • LiveOps SMS – Includes SMS messaging functionality • LiveOps Social – Facebook and Twitter Integration • LiveOps Multichannel Bundle – Includes LiveOps Voice, LiveOps Chat, Email, SMS and
LiveOps Social functionality • All channels can be purchased ala carte or the multi-channel bundle • No additional charges for: Admin and Supervisor access, Call Flow Authoring, Call
Recordings for 12 months, Dashboards and Reporting
Named Licensing – max number of agents enabled
Two types of licensing:
Concurrent Licensing – max number of agents logged in
within a 24 hour period/month
Allow agents to work anywhere using an internet connection and their mobile device
LiveOps Cloud-based Contact Center
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Offers two unique agent screens to choose from:
Phone Panel • For situations requiring only a
voice channel
• Interface can be setup independent of a CRM or embedded inside of SFDC for agents to engage and stay in the applications they “live” in
LiveOps Engage™ • For situations requiring multiple channels
• Interface allows agents to communicate with clients on up to six channels on a single screen
• Agent can pivot seamlessly from one channel to another to improve customer experience
Thank you
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