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Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist...

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Stationwide Marketing Strategies: Unwrapped
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Page 1: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies:

Unwrapped

Page 2: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Gabriella Jones-LitchfieldStation Relations Specialist

Stationwide Marketing Strategies: Unwrapped

Page 3: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: UnwrappedGabriella Jones-Litchfield, Station Relations Specialist

Page 4: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

One Campaign at a Time• I work with Pubic Television Stations and Independent Producers

• My focus is “Station Relations” primarily connecting a project to programmers directly in the system

• My goal is to gain optimum carriage

www.GabriellaJL.com

Page 5: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

• Presenting Station: Oregon Public Broadcasting - OPB• Distribution Partner: American Public Television – APT• Genre research whose the competition:• Rick Steves/Globe Trekker- 80% + range • Rudy Maxa/Richard Bangs – 70% to 60% range • Others 40 % to 50% range• Time slots available: 1/ ½ to 2 hr travel blocks on most

primary stations

The Playing Field: Example Project

Page 6: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

• Content itself is unique – Cross Genre Travel/Exploration/Conservation of cultures & wildlife, with a touch of How- To

• Amazing locations – Mongolia- Antarctica – Australia – India…

• Talented Host- Art Wolfe is one of the worlds most established photographers

• Beautifully produced and shot in HD with content that lends itself to HD

Standing Out in The Crowd

Page 7: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

• The pivot point was Art Wolfe himself and his work.

• At the time of the offer at APT Fall MarketPlace we invested in a luncheon. Art explained his goal and mission for the series directly to programmers.

• He did a meet and greet afterwards signing one of his books – establishing one on one contact with programmers.

• He was introduced and chatted with many programmers at an open event.

The Pivot Point

Page 8: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

Keeping the Momentum from offer to Release

• Offer was made in November; the release was not until the following September.• We paced a series of mailings including postcards, a letter & Ecards.•Got the content pro-actively in front of programmers specifically screeners.•We utilized the strong images we had to tease programmers of the upcoming release. This Included emailing co-branded monthly screensavers.

Page 9: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

Page 10: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

• We sent out a Holiday card and calendar from Art for the upcoming year.

• Webinar – we conducted a behind the scenes look at how the show was produced and how Art got the images he did.

• Helped Art to continue a personal connection with programmers.

Keeping the Momentum from Offer to Release

Page 11: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

Results & Lessons Learned• Season 1 gained 80% carriage.• Programmers were requesting Season 2 information upfront.• Season 2 gained 80% carriage & Season 3 is in production.• Programmers bought into the content’ uniqueness to make room for

it in their schedules.• Established that it was not just another travel show thus opening up

slot availability- in primetime- weekend- evenings.

• Programmers felt a connection to Art Wolfe.

Page 12: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Suzanne MasriWETA Senior Director Station Relations

Stationwide Marketing Strategies: Unwrapped

Page 13: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Making It Work for the Whole Team

Suzanne Masri

WETA Station Relations

Page 14: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

The “Light Bulb” Moment:

It’s Not Called “Programmer Relations…

…It’s STATION Relations

Page 15: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

A Well-Designed &

Fully Integrated Station Plan

Begins At “Home”

Page 16: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

• Programmers• Promotion• Creative Services• Web & Social Media• Outreach & Community Engagement• Development• GMs (yes, even them!)

The Key: To Reach ALL Groups

Page 17: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

Building Stationwide Buy-In

Leads To Greater Success In

Securing The Broadcast

Page 18: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

Reach Out To All Groups As Early As Possible

Creating The Plan: The National Parks

Page 19: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

Keep The Information Pipeline Robust & Refreshed As Often As Possible

Creating The Plan: The National Parks

Page 20: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

Provide Multi-Purpose Resources That Appeal To Broad

Constituency

Creating The Plan: The National Parks

Page 21: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Stationwide Marketing Strategies: Unwrapped

• Stations Fully Embrace The Project

• More Energized & Spirited Atmosphere

• Engages The Entire Staff

• Achieve Multiple Broadcasts & Cross-Platform Placement

The Results:

Page 22: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Julie IrbyAETN Marketing and Outreach Director

Stationwide Marketing Strategies: Unwrapped

Page 23: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

How to Create a Marketing Plan

Julie IrbyMarketing and Outreach DirectorArkansas Educational Television Network

Page 24: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

The Value of having a Marketing Plan

• Forces you to identify WHO you are and what you NEED to promote

• Provides a timeline for the year

• Allows you to budget for your projects

• You now have a document to share with leadership and decision

makers for buy-in, partnership, inclusion

• You can now carry out marketing campaigns that are consistent ,

coordinated and truly further your brand

Page 25: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

1. To guide marketing strategies that promote your OVERALL brand

(the big stuff YOU want to push)

2. To guide marketing strategies that promote SPECIFIC needs of your ‘clients’

(the support required for what your CLIENTS want to push)

Station-wide Marketing Strategies: Unwrapped

A Marketing Plan has two purposes

Page 26: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

Planning process: planning your plan

• Determine station-wide needs for the FY with management (target audiences, niche to push, what’s new to promote)

• Determine what National programs to support

• Determine with ‘clients’ what their goals are for the year (review their strategic plans)

Page 27: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

How to organize your plan

• By campaign (What YOU want to push)

• By marketing method

(helpful for Marketing Staff to see their responsibilities)

• By client

(Production/programming, Education, Development) and then create mini-plans for each client’s major project.

Page 28: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

Pieces of a Marketing Plan

• State the top 3 or 4 Marketing objectives (what every part of your

plan should be based on)

• Clearly list the Marketing Team who will carry out the plan and what

they are accountable for

• Strategies/tactics for each campaign, project (using the multi-platform

method)

Page 29: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

• Include messaging, boilerplates

• State the goal of your Marketing Division

• Calendar and timeline

• Budget

• Sign-off by management

• Create any mini-plans for large campaigns, projects

(see Parks Initiative mini-plan, place to have tactics)

Pieces of a Marketing Plan (continued)

Page 30: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

Challenges

• Clients don’t have a plan, therefore hard for you to plan how to support them

• Clients can’t support what YOU want to push

• Clients don’t include you in their planning or try to do their own Marketing

• Other pieces of marketing/support need to be in place:

1. Standard Operating Procedures (SOP)

2. Graphic Standards/style sheets for projects/Branding

3. Station-wide Strategic Plan

Page 31: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

Station-wide Marketing Strategies: Unwrapped

Review AETN plan (see handout)

• Method: Review multi-platform strategy

(see handout/next slide). Next plan will be

organized by multi-platform method –

by project, then fill in mp methods

• Mini-plan: Review Parks plan

(see handout)

QUESTIONS?

Page 32: Stationwide Marketing Strategies: Unwrapped. Gabriella Jones-Litchfield Station Relations Specialist Stationwide Marketing Strategies: Unwrapped.

-Community events with ambassadors that showcase pubcasting and solicit testimonials from attendees at “camera stations”

-Teach-Ins (station professionals teach basics of video production, pod casting, journalism, etc.)—putting resources in the hands of the community

-Screening & discussion events with community partners (a short series of 3 to 5 events planned in “underserved” areas)

-Community contest for best “homemade” My Source testimonial

-Enhance partnerships with community-based organizations around My Source branded sponsorships

-Op-Ed Piece in daily paper

-Editorial Board Meetings (station management / board / ambassadors)

-Print Advertising (paid or trade)

-Letters to the editor

-Pitch feature stories on work with local community-based orgs

-Pitch feature stories on tangible contributions station makes in the community

-Wire Releases: MarketWire or other to garner broad visibility among journalists and public including embedded video and live Web links

-Recruit locally-based ambassadors (community leaders, celebrities, etc.) to appear in My Source testimonials

-Feature community-based partners in My Source-branded on-air spots, and leverage for trade (web / newsletter placements, etc)

-Feature best UGC My Source spots on-air, as prize for contest winners

-Paid or trade radio ads or PSAs featuring ambassadors and community members

-Leverage local programming to include segments on public broadcasters (interviews with management / board or ambassadors) -UGC My Source

Testimonials available on station website (contest idea)

-Place My Source spots on websites of community partners or others outside pubcasting system

-Include prominent My Source messaging on all pages of station websites

-Online chats, interviews, and other content featuring My Source ambassadors and station management / board to explain pubcasting’s value

-Online marketing campaign includes enhanced content on station homepage coupled with external promotional drivers to increase traffic

-Station management / board / ambassadors appear and speak at City Council meetings

-Station management / board / ambassadors speak at luncheons and community events around town

-Station Management / board / ambassadors undertake higher-profile visits to state capitol / county seat

-Enlist local My Source ambassadors to speak at government, media, and local events

-Enlist local community partners to speak with station reps at government, media, and local events

-Enlist winners of UGC testimonial contest to speak as “authentic local voice” at government, community, and media events

IN THE COMMUNITY IN THE PRESS ON THE AIR ONLINE IN PERSON

Multiplatform Strategy: Sample Activities

KEY:

COMMUNITY ENGAGEMENTPAID MEDIA / TRADITIONAL MARKETINGSTATION-LED PUBLIC EDUCATION AND INFLUENCEAMBASSADOR-LED PUBLIC INFORMATION AND INFLUENCENEW MEDIA/ONLINE MARKETING

-Pitch stories to business / technology / media writers about online initiatives


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