Comprehensive and Complete Help Desk Management Solution
Sugar Desk
Based on SLAs defined for customer, you can segregate them
Define permitted timelines for responding / solving for specific SLA bucket
Set up your holiday calendar as per the way you work
Different groups have separate inbound emails for ticket creation
Dash-lets show time to SLA breach and groups open tickets
Simple icons to take actions and comment on tickets
Logging comments and updating customers
Easy updates by customer by replying to support mail
Service Level Agreement info – window in a ticket
Capturing Customer Satisfaction Levels