Technology is the future

Company profile

For 30 years, we have been breaking

the limits

New technologies require us to constantly push past limits. Together with our customers, we have proved that we have the capacity to do this - over the last 30 years our company has implemented over 10,000 projects.

We off er solutions in twelve business lines, for which specialized Competence Centers have been created. These centers combine technical knowledge from the fi eld and from practical implementations to analyze the current needs of our customers, as well as manage effi cient cooperation between our experts and contracting authorities.

We have earned the trust of more than 80 out of the 100 largest domestic companies.

We welcome you to cooperate with our company and create modern projects with us that will create a new dimension to your business activities.

3The Company

We develop unique solutions in the fi eld of advanced technologies. Our systems simultaneously provide access for as many as 10,000 logged-in users.

We provide comprehensive implementation of inte-grated information technology systems, starting with learning about the requirements and preparation of the project and fi nishing with implementation and maintenance.

The selection of architecture and programming tools takes place after a detailed analysis of system requirements. Close cooperation with the contracting authority at each stage of the process allows us to constantly make changes to the system, minimizing incurred costs and their impact on the implementation deadline. Our off er also includes audit, refactoring and take-over of the maintenance of the existing solutions. The implementation stage of the project also involves application of the latest implementation methodologies and software engineering.

Our project portfolio includes a dozen or so pro-prietary applications as well as support for many applications taken over as part of projects for public administrations as well as clients from the telecom and commercial industries. These solutions are off ered either as independent products or as parts of comprehensive IT solutions.

Our comprehensive off er in terms of dedicated IT systems covers:

› construction and integration of multi-layer and distributed IT system in service-oriented architecture (SOA)

› business process management systems (BPM)

› content management systems (CMS)

› dedicated telecom systems for mobile and stationary network

› GIS map systems

› monitoring and management systems

› systems for the central management of shop chains and sales service

RefactoringRefactoring

CUSTOMERSOur main customers include companies from the public and commercial markets, with particular consideration of the telecom, banking and medical sector.

5Open Source

JavaJava

Software development

Solutions

The modern IT market expects cost minimization, shortened delivery times and customiza-tion of developed systems to meet the needs of the organi-zation. A response to those ex-pectations is the development together with the customer of dedicated integrated solutions based on proprietary software and Open Source solutions.

PARTNERSCooperation includes products for global IT market leaders, such as Oracle and IBM. Our off er also includes Open Source solutions.

high high availability availability high availability high high availability high

We have constructed and currently maintain solutions

for 25 million subscribers supported simultaneously

by over 5,000 consultants.

The systems coordinate tasks related to the handling of notifi cations from all communication channels of a company. They allow for improving customer service processes, which on the one hand impact the reduction of operating costs and on the other allow for increasing both the level of customer satisfaction and the value of sold products.

We off er comprehensive customer service solutions, including:

› software for multi-channel Contact Centers that integrate all channels of communica-tion with the customer

› IVR voice applications, voice recognition systems, biometric identifi cation systems

› quality management software and systems for recording contacts with customers

› systems of multi-channel points of sale ranging from telesales to direct sales

Solutions 7

CUSTOMERSOur customers include large and medium enterprises with contract center departments, expanded shopping centers and organizations with complex customer service processes.

PARTNERSWe cooperate with global market leaders: Genesys, NICE, NUANCE, ZOOM, AudioCodes.

voicevoice detection

IVRIVR

voicevoice biometricsbiometrics

Contact Center

Advanced customer service systems are state-of-the-art centers designed for the impro-vement of contact between customers and the company. They are also used to optimize inter-company processes, including workfl ow management between individual teams in the specifi c organization.

Our systems protect data, provide system availability and deliver computing power to companies and institutions all over Poland. We protect banking and state administration

systems against hacking attacks.

Our Business Continuity & Data Security solutions include both security and management systems, as well as effi cient IT infrastructure. These also include services providing availability and security of information and data processing systems.

We implement system solutions improving operations for enterprises — from planning and designing to implementa-tion. We provide and support integrated network systems, and comprehensively off er security and management sys-tems for IT infrastructure, including delivery of equipment.

PARTNERSOur solutions are based on the best technologies of many global suppliers. These include: Cisco, CheckPoint, EMC, F5, HP, Huawei, IBM, Juniper Networks, Imperva, NetApp, RSA, Trend Micro, Intel Security, Veeam, VMware, Microsoft, Palo Alto, SafeNet. Our off er also includes Open Source solutions. We provide full integration for all of our solutions.

CUSTOMERSOur customers include companies from the fi nance, telecom, insurance and power engineering sectors, as well as govern-ment and academic institutions.

managementmanagement

storagestorage

networkingnetworking

We provide professional implementation services for:

› systems for protection of networks and communications

› content control systems

› Security Information and Event Management (SIEM) systems

› DAM (Database Activity Monitoring) systems

› DLP (Data Loss Prevention) systems

› IT security management & compliance systems

› identity management systems

› data processing and storage systems

› systems for data back-ups and archiving

› HPC (High Performance Computing) clusters

› disaster recovery solutions

› comprehensive high availability solutions

› IT infrastructure monitoring systems, applications and business services

› virtualization of storage media

› virtualization of user environments

› network virtualization

› private and hybrid clouds

Solutions 9

Business Continuity & Data Security

security

computingcomputinganti fraudanti fraud

The range of our ITSM systems covers dozens of countries and supports all areas of the management of IT equipment and

software.

We have implemented EAM systems supporting asset management

with a total value of several billion Polish zlotys,

distributed all over the country.

Maintenance and asset management systems

ITSM solutions are geared toward management of an organization’s assets. They support the operation of Service Desk. They facilitate the planning, creation, provision and continuous improvement of the quality of IT services in accordance with the best ITIL practices - both for internal and external customers.

Our EAM solutions are directed at management of manufacturing, specialist, industrial, infrastructural and transportation resources, as well as at facility management (FM). They support processes related to maintenance (CMMS - Computerized Maintenance Management Systems), with particular consideration of work planning (supervision, reviews, maintenance, overhauls), management of work execution, cost settlement, management of Maintenance Services (MS) and other services responsible for operation and maintenance services.

PARTNERSOur main technological partner is IBM. We use proven solutions, i.e.: IBM Maximo Asset Management, Tririga, IBM Control Desk, IBM Endpoint Manager, that are among the best tools in the world.

CUSTOMERSOur customers include institutions from the public sector and utilities and manufacturing plants, and companies from the fi nancial, construction, publish-ing and IT industries. We deliver dedicated solutions to companies from the energy sector. Our projects are implemented for companies operating in Poland and outside its borders.

EAMEAM

ITSMITSM

FacilityFacility Management

We offer implementation services in the following areas:

› EAM — support for company resource management

› CMMS — support for Maintenance Service operations

› FM — comprehensive facility support

› ITSM (a helpdesk class tool) — support for the handling of key IT processes in accordance with the best ITIL practices

› solutions for documentation workfl ow and process management

11Solutions

ITIL

CMMS

MaintenanceMaintenanceService

Enterprise Asset Management (EAM) and IT Service Management (ITSM) are solutions that support infrastructure management, as well as maintenance and servicing for companies and institutions.

The IBM PureData System for Analytics (Netezza), which is a pioneering implementation project in the Polish market, has reduced the mean time for generation of customer reports from 7 minutes to 15 seconds.

Solutions 13

We implement complete Business Intelligence solu-tions, which are preceded with a thorough business analysis — from the current to the expected state.

The range of our BI services include the implementation of:

› Business Intelligence applications

› Big Data applications

› data warehouses

› ELT/ETL mechanisms

› planning/budget applications

› Data Mining applications

CUSTOMERSOur customers are enterprises with numerous branches, which gather and process data from distributed units, capital groups and manufacturing plants using hetero-geneous IT environment with numerous systems and platforms.

Our customers also include companies and organiza-tions that process large amounts of data, monitor fraud and control a large number of end customers.

PARTNERSOur main technological partners are IBM and Oracle. During implementations, we use the IBM Cognos and Oracle Hyperion product families. Our off er also includes Open Source solutions.

planning planning & & controllingcontrolling

BusinessBusiness Analytics

Management Management Information System

Business Intelligence& Big Data

Business Intelligence is a set of tools and technologies changing enormous amounts of data into information signifi cant for business purposes. They help enterprises optimize their ope-rations and increase competi-tiveness.

Data Data Mining

Our portfolio includes more than 90 domestic and foreign facilities, many of which are ecologically minded and have BREEAM or LEED certifi cates.

Building Automation

PARTNERSWe are partners of the leading technological manu-facturers. Our experience and knowledge of the market provides our customers with a selection of solutions adapted to their needs and expectations. We implement the most state-of-the-art technolo-gies available on the market.

CUSTOMERSOur customers include large companies from the commercial and public sectors. We operate in air-ports, stadiums, offi ce buildings, commercial facilities and in military and special facilities.

We off er comprehensive counselling, design, execution and completion of investments, as well as warranty and maintenance services.

We have attestations and manufacturing certifi cates al-lowing us to design and implement systems. Our employ-ees are, among others, licensed level 1 and 2 technical security specialists. We also provide technical security expertise.

We off er comprehensive project implementation covering:

› BMS (Building Management System)

› SMS (Security Management System)

› lighting control and management

› power systems

› fi re safety systems (SAP, DSO)

› technical security systems (SSWiN, SKD, CCTV)

› biometric systems

› information and communication systems

› audio-video systems

› proprietary applications complementing ready-to-use solutions

BMS

Biometrics

in-house in-house softwaredevelopment

We have our confi dential offi ce with a dedicated design studio and level 1 industrial security certifi -cate confi rming full capacity to protect confi dential information marked as CONFIDENTIAL, EU SECRET and NATO SECRET. We are licenced by the Ministry of Interior and Administration to manufacture security systems.

Solutions15

Building Automation is a modern, integrated solution improving facility management, optimizing mainte-nance costs and guaranteeing a high level of facility security.

smartsmart building

We have implemented the largest and most innovative server rooms in Poland. These cover a total of 50 facilities with server area of more than 11 000 m2. The total capacity of our constructed server rooms is around 33 MW - i.e. the power demanded by an average-sized town in Poland.

PARTNERSWe cooperate with the largest Data Center equip-ment and systems manufacturers. Our technologi-cal knowledge provides our customers with techno-logically advanced solutions, and our knowledge of the market ensures optimized purchase and facility operation costs.

CUSTOMERSOur customers include enterprises requiring both the comprehensive construction of a new Data Center, as well as expecting adaptation of existing areas. We cooperate with the largest companies in the technological and telecom sectors, as well as public institutions. We off er support for facilities with several server racks, as well as large-format Data Centers consisting of several server rooms.

We provide Data Center facilities as the general manager of the entire investment. We create concepts, design, construct and provide IT infrastructure and maintenance services. We also conduct Data Center load tests.

Our comprehensive implementation Data Center off er includes:

› systems for server room management (DCIM) and monitoring of critical parameters (BMS)

› precise air conditioning systems with free-cooling solutions

› guaranteed supply systems

› fi re safety and fi re suppression systems

› technical security systems

› structural wiring systems

Solutions17

ConstructionConstruction and equipment of Data Center

serviceservice

DCIM DCIM

We provide audits based on UpTime Institute (TIER) standards carried out by Accredited Tier Designers.

UpTime Instituteaudits audits

Data Center

The Data Center is a modern tecno-logical center consisting of a server room and a range of devices supporting its operation.

BMSBMS

We have implemented the largest multimedia exhibitions in Poland. Our portfolio includes a prestigious project for the European Solidarity Center building in Gdańsk, with 1,600 facilities located on over 3,000 tys. m2.

We provide comprehensive solutions related to imple-mentation of exhibitions in museums and science cent-ers, with particular consideration of modern multimedia and interactive technologies.

Comprehensive implementation of an exhibition includes:

› preparation of exhibition and multimedia scenarios

› preparation of conceptual and detailed engineering designs, including decorations, multi-discipline and graphic designs

› creation of interactive applications

› designing and delivery of audio-visual systems

› integrated exhibition control and management systems

› preparation and provision of exhibition decorations

› design and provision of specialist exhibition lighting

› service and maintenance

› management of full implementation processes

PARTNERSOur technological partners are the leading producers of multimedia content in Poland, the largest European com-panies manufacturing interactive exhibits, architectural of-fi ces and graphic design studios. We cooperate with a wide range of specialists and scientists, constantly improving the solutions we off er.

CUSTOMERSOur customers include both public institutions, such as state administration institutions, museums, science cent-ers and private companies.

exhibitionsmanagement

sciencescience centers

multimedia museums

Solutions19

Multimedia exhibitions

The scope of our solutions includes all operations necessary for the full process of exhibition construction, including: preparation of complete design documentation, develop-ment of substantive contents, creation of applications and interactive stations, interior arrangement with adaptation of process-related systems.

Multimedia exhibitions form an area off ering modern exhibition and mul-timedia solutions.

interactive applications

ITS in the Tri-Cities (TRISTAR) and Lublin covers more than 220 intersections supported by an IT traffi c manage-ment system.

Cities managed in a modern manner use IT and commu-nication technologies to increase performance of urban infrastructure and provide e-communication with the inhabitants.

One of the most important intelligent elements of the cities are the ITS — Intelligent Transportation Systems. These solutions improve traffi c effi ciency, limit transport diffi cul-ties, improve safety of traffi c participants and decrease emission of harmful pollutants to the environment.

Our range of Smart City solutions includes comprehensive implementation of ITS projects covering:

› delivery of IT systems for vehicle traffi c management

› equipping and start up of traffi c management centers

› communications networks

› reconstruction and construction of road traffi c-light signaling

› a vehicle traffi c monitoring and management system

› a system of priorities for public transportation

› an off ense recording system

› variable-message sign (VMS) and passenger information systems

› video detection systems

› parking lot management systems

› street lights management system

› maintenance services

PARTNERSOur partners include the leading companies in the ITS fi eld, such as GEVAS, PTV, ESRI, BOSCH i GMV.

IT infrastructure is based on products by international leaders in the technological industry such as:IBM, HP, Cisco, Microsoft, Oracle.

We cooperate with renowned Polish companies. These include: MSR Traffi c, APM, Dysten, Neurosoft.

CUSTOMERSOur services are off ered to public institutions, like city halls, road managers and private companies, e.g. carriers and freeway operators.

Solutions 21

Smart City

vehicle

traffi ctraffi c safetysafety

traffi c traffi c traffi c managementmanagement

management management of parking of parking spaces

reduction of energy consumption energy consumption energy

in cities

e-communication with inhabitants

Smart City is a comprehensive solution improving quality of life in cities by improving traffi c, reducing energy consumption and improving the safety of inhabitants.

Currently, we operate in the 10 largest airports in Poland with a total value of implemented contracts exceeding PLN 350 million.

PARTNERSWe cooperate with over 40 partners in the aviation infrastructure sector. They include companies such as: Idman, Lucebit, ADB, Dimark, Eaton, Schneider Electric –Telvent, Selex-Gematronik, INDRA Siste-mas, Boschung Mecatronic AG, Smiths Detection, Logan.

CUSTOMERSWe provide services for airports requiring moderniza-tion ranging from the largest to even smaller domes-tic ones, integration of existing systems with new ones, and design and construction of new aviation infrastructure elements. We also provide comprehen-sive services for helicopter pads.

Reliable aviation operation environments are based on specialized passenger check-in and airplane and pas-senger security systems. Our activities include: imple-mentation, integration, modernization and maintenance. When necessary, we aid investors in obtaining European funds for project implementation.

We off er comprehensive implementation services including:

› navigation lighting for airports and landing fi elds

› Baggage Handling Systems (BHS)

› Flight Information Systems (FIS/FIDS)

› Automated Airport Weather Stations (AWOS)

› radio navigation systems (ILS/DME/DVOR)

› radio communication systems

› airstrip ice alert systems

› integrated security systems

› design and construction of weather radar stations

weatherweather stations

navigationalnavigational lighting

BHS

Solutions 23

Airport automation

helicopter padspads

Our solutions in aviation include airport infrastructure, assistance and aviation terminal management systems, and helicopter pads.

DVORDVOR

DMSDMSEDSEDS

ILSILS

We have dozens of service offi ces in Poland and our own warehouses with replacement parts for a wide range of IT equipment.

Service Desk, direct customer support, and the main-tenance of hardware, servers and active devices aim at providing continuity of operation of IT infrastructure, reduction of costs of functioning of companies, reduction of risk with simultaneous increase of safety and optimi-zation of processes.

Our highly qualifi ed engineering and service staff provides professional supervision over our customers’ entire IT environments.

We off er maintenance services adapted to the individual needs of our customers in terms of warranty and post-warranty service of equipment, along with a replacement equipment warehouse, which allows us to meet the most demanding conditions of Service Level Agreements.

We off er comprehensive services including:

› Service Desk

› direct customer support

› warranty and post-warranty service

› migrations, roll-outs and relocations

› stocktaking

› maintenance and management of software and hardware

› IT consulting

› training

PARTNERSWe have service authorizations for leading vendors, including: HP, IBM, DELL, Lenovo, Lexmark, Samsung. We are partners with some of the largest suppliers of networks, servers and IT security solutions: Juniper, Cisco, F5, CheckPoint, Huawei, Microtic.

CUSTOMERSOur customers include large companies from the fi nancial, insurance and telecom industries planning to introduce services all over Poland and requiring sup-port in execution, maintenance and servicing from IT specialists.

equipment equipment and change and change management management

Help DeskHelp Desk

migrationsmigrations relocations

25

Desktop Management Services

ServiceService Desk Desk

Solutions

Organizational improvement in terms of IT positively impact the economic ratings of each company.

Consulting ITConsulting IT

We work with over 500 specialists for the largest companies operating in Poland.

CUSTOMERSThe outsourcing services of our company are used by numerous leading companies in the telecommunications, fi nancial, e-commerce, energy and IT industries.

As a design-oriented company, Qumak is a solid partner for both our customers and for engineers. This allows us to maintain a high level of motivation and the lowest staff turnover in the industry under the market employ-ment conditions. We provide a full profi le of competences (project managers, architects, analysts, programmers, testers, support engineers) in various models of coopera-tion.

In the fi eld of IT outsourcing, Qumak is distinguished by:

› our comprehensive service off er (from staffi ng, through team leasing, complete scrum teams, BPO, to projects accounted in T&M and Fixed-price models)

› full profi le of competences and experience — integration, software, infrastructure, maintenance, Service Desk

› thirty years of experience in building complex IT services and solutions for hundreds of customers

› the lowest staff turnover in the IT industry

› full operational transparency thanks to our pres-ence on the Stock Exchange

BPOStaffi ngStaffi ng

Team Leasing

IT Professional Services

Solutions 27

Service Service Desk

Outsourcing is the most fl exible form of acquiring competences for IT projects. It allows for the eff ective management of budgets and team size, reduces operational risk, de-creases costs associated with recruit-ment and HR services and eff ectively solves problems resulting from staff turnover.

Star ITS implements and supervises projects in the scope of Intelligent Transportation Systems covering over 250 intersections all over Poland.

MAE Multimedia Art & Education has executed nearly 8,000 m2 of exhibition areas in Poland.

SKYLAR provides airport systems in the largest airports in Poland, for a total amount exceeding PLN 30 million.

QUMAK Capital Group 29

Star ITS is a company consisting of qualifi ed traffi c engineers, analysts and computer scientists operating in a widely-understood sphere of Intelligent Transportation Systems. Within its scope, the company is responsible for comprehensive implementation, calibration and maintenance of traffi c control and management systems.

Star ITS solutions enhance the safety and smooth functioning of road traffi c, and therefore, the convenience of the travellers. They also reduce maintenance costs incurred by cities. The company supports both individual and mass transport in all forms, starting from bicycle traffi c and fi nishing with suburban railroads.

The company is implementing one of the largest tasks concerning Intelligent Transportation Systems not only in Poland, but in all of Europe. This task is the Integrated Traffi c Management System TRISTAR, covering the area of Gdynia, Sopot and Gdańsk.

SKYLAR concentrates its operations in the airport infrastructure sector. The company off ers complex solutions for airports, which have improved their operations, providing more comfort to travellers and more safety for planes taking off and landing. The company cooperates with both civil and military facilities.

The scope of our operations include the design, implementation and maintenance service of navi-gation systems (lighting and radio ILS/DME DVOR/DME), meteorological stations (radio stations, AWOS, Ice-Alerts), and the modernization and maintenance of radio communication systems. Skylar also off ers comprehensive implementation of Baggage Handling Systems (BHS) and Emergency Detection Systems (EDS).

MAE Multimedia Art & Education is a modern design and implementation studio off ering a full package of services in the fi eld of exhibition and multimedia techniques for private and public entities, primarily for museums and science centers.

The company off ers comprehensive handling of the exhibition creation process: from the con-ceptual stage, through detailed design, exhibition scenarios and implementation, fi nishing with servicing and maintenance. The detailed competences of the company include the design and manufacture of multimedia content, creation of mobile applications, and the design of visitor paths based on interactive exhibits, decorations and audio-visual aids.

In its portfolio, the company has large, multi-disciplinary implementations, as well as smaller exhibition and multimedia projects.

MAEMULTIMEDIA ART EDUCATION

50 largest partners

from the global ICT market

Technological partners

Technological partners 31

www.qumak.pl

Warsaw Headquarters Aleje Jerozolimskie 134 02-305 Warszawa tel. +48 22 519 08 00 fax +48 22 519 08 33

Cracow Branch ul. Kobierzyńska 2 30-363 Kraków tel. +48 12 254 58 00 fax +48 12 254 58 01

Gdańsk Division Olivia Business Centre Al. Grunwaldzka 472 B 80-309 Gdańsk