October 26 & 27, 2006 (Early Arrival Registration and Reception 5 – 7PM October 25, 2006) At the Holiday Inn Newark International Airport 160 Frontage Road, Newark, NJ For the last five decades, the Interstate Highway System has helped America grow and thrive. Since construction began in 1956 our population has grown and shifted, our economy has changed, and our needs as a nation have evolved. The same can be said of the Information and Referral System. From a series of localized walk-in services I&R has grown into a “System” spanning the country answering the diverse needs of Americans through many different access points. The 2-1-1 "System: is expanding at a rate that will have it spanning the entire country in years...not decades. ( www.nysairs.org ) ( www.airsnj.org ) Inaugural Dual State Conference States - Conference - Goal: I&R Hits the Interstate Bringing People and Services Together In recognition of this “system” and the need for collaboration among the partners within the system, NYS AIRS and AIRS NJ are pooling their more than 20 years of Education and Training Conference expertise to present 2 - States - 1 Conference – 1 Goal: I&R Hits the Interstate. The Boards of both AIRS State Affiliates are excited to have you here at this momentous event and hope you learn as much from attending as we have learned putting it together. Page 1 of 8
Transcript
October 26 & 27, 2006(Early Arrival Registration and Reception 5 – 7PM October 25, 2006)
At the Holiday Inn Newark International Airport160 Frontage Road, Newark, NJ
For the last five decades, the Interstate Highway System has helped America grow and thrive. Since construction began in 1956 our population has grown and shifted, our economy has changed, and our needs as a nation have evolved. The same can be said of the Information and Referral System. From a series of localized walk-in services I&R has grown into a “System” spanning the country answering the diverse needs of Americans through many different access points. The 2-1-1 "System: is expanding at a rate that will have it spanning the entire country in years...not decades.
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Inaugural Dual State Conference� States - � Conference - � Goal:
I&R Hits the Interstate
Bringing People and Services Together
In recognition of this “system” and the need for collaboration among the partners within the system, NYS AIRS and AIRS NJ are pooling their more than 20 years of Education and Training Conference expertise to present 2 - States - 1 Conference – 1 Goal: I&R Hits the Interstate. The Boards of both AIRS State Affiliates are excited to have you here at this momentous event and hope you learn as much from attending as we have learned putting it together.
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5:00 - 7:00 PM
8:00 - 9:00 AM9:00 - 10:30 AM
10:30 - 11:00 AM
11:00 - 12:30 PM
12:30 - 1:30 PM
Human Trafficking (Breakout Room 2) - Denise Devito, MS,CASAC, Director of Training, Covenant House Nineline/Trafficking Information and Referral HotlineThis workshop will explore Human Trafficking and modern-day Slavery as it exists in the United States today. We will look at the victims, who they are and how they become Human Trafficking victims. Comparison will be made in terms of Trafficking Vs other immigration/smuggling issues. The workshop will look at identifying victims, the skills needed to work effectively with them and the services which are available to them. The workshop will look at utilizing the Trafficking Information and Referral Hotline in working with potential victims.
The Ripple Effect In Synergistic Marketing (Breakout Room 3) - Kenn Krasner, Managing Partner, Spheres.netThe goal of any I&R web site is to serve its site guests efficiently and with clarity. By following the plan detailed in the presentation, I&R web properties can vastly improve their site guest hold time and conversion ratio.
Running On Empty: Crisis Intervention for I&R (Part One) (Breakout Room 8) - John Plonski, Database Coordinator, Covenant House NinelineWhen we encounter an individual in crisis in our work we feel like we are "empty" of the skills needed to help. This workshop will discuss the reasons for knowing the basics of crisis intervention, define crisis and the nature of the continuum of crisis as it relates to the normal state and coping, and the basics of client centered crisis intervention.Lunch
I&R Toll Collectors: Chronic Callers (Breakout Room 8) - John Plonski, Database Coordinator, Covenant House NinelineThe one thing that every telephone based I&R has in common is the Caller that just won't go away. Love them or not they are a reality and their on going contacts exact a "toll" from our services. This session will address the reasons for their repeated calls, methods to identify them, as well as exploring several Models for interacting with them. They won't go away...but at least you'll have an E-Z Pass.Break - Please find time to visit the NYS AIRS Conference Scholarship Auction and stop by to visit our attending vendors.Concurrent Workshops - Session 2Writing Effective Grants: A Workshop to Help Grantwriters Improve Their Odds (Breakout Room 1) - Gary Wartels, Gary Wartels Nonprofit ConsultingThis grantwriting workshop will help you as a grantseeker build, strengthen, and polish your proposal writing skills. Topics will include types of proposals, types of funding sources, how to approach funders, proposal packaging and follow-up, and resources and the internet.
Concurrent Workshops - Session 1
Public Sector Advocacy (Breakout Room 1) - Susan Hager, President and CEO, United Way of New York StateThis workshop will lay the foundation for an effective advocacy effort with policy staff and elected officials. We’ll discuss approaches to advocacy both on an on-going basis and in a crisis. We will take up the steps necessary in planning, executing and recognition, including relationship building and strategies for long-term success.
Communication and Capacity Building Through Technology (Breakout Room 2) - Patrick Rogers, Executive Director, Institute for Human ServicesThis session will demonstrate how cost-effective and sustainable information technology is being used in a nonprofit management support organization to enhance regional communication, collaboration and capacity building. Through cost-effective collaborative systems administration, improved use of existing software and best-practice standards, agencies of all sizes can maintain the highest level of technology standards and services available. Overview of Adult Services (Breakout Room 3) - Leslie Long, Director of Adult Resources, New Jersey Center for Outreach and Services for the Autism CommunityThis workshop offers an overview of what adult services are available and how to obtain them. Planning and implementing adult services for a son or daughter can be a daunting task. COSAC will try to make it a little easier by offering an overview of what services are available and how to obtain them. The Division of Developmental Disabilities and Division of Vocational Rehabilitation Services offered to adults with developmental disabilities will be discussed.
Wednesday October 25, 2006Early Registration and Welcome Reception
The Perfect Road Map: Basics of I&R/CIRS Test Preparation (Part 2) (Breakout Room 2) - Shye Louis, 2-1-1/LIFE LINE Operations Manager, ABVI-Goodwill IndustriesWant to polish up on your core skills and knowledge in the I&R profession, or prepare to ace the CIRS exam? This session is an overview/review of what it takes to provide great I&R as well as what it takes to do well on the CIRS exam. This workshop will be helpful for anyone new to the field of I&R but the focus will be reviewing core concepts and going over test taking tips to help people preparing for the CIRS exam specifically. Make sure you have your #2 pencils because there will be sample questions.
Lifeline On Life's Highway: Suicide and NSPL (Breakout Room 8) - Cathleen Kelly, Director of Network Development, National Suicide Prevention Lifeline (NSPL) NSPL is the nationwide crisis telephone network designed to help prevent suicide. This workshop will discuss the statistics of suicide – National, New York, and New Jersey. Also included will be an overview of the National Suicide Prevention Lifeline (800-273-TALK) – what it is and how it works as well as partnering opportunities allowing you to better serve those who contact you in dire need.
Concurrent Workshops - Session 4Hard Lessons - Inside a Louisiana Call Center in the Aftermath of Katrina (Breakout Room 1) - Gerald McCleery, Ph.D, Associate Executive Director, Mental Health Association of NYCTo use the Monroe, LA 2-1-1 call center experience as an illustrative case study of actual call center disaster response issues, with an emphasis on challenges faced in the immediate aftermath of the Katrina/Rita hurricanes
The Perfect Road Map: Basics of I&R/CIRS Test Preparation (Part 1) (Breakout Room 2) - Shye Louis, 2-1-1/LIFE LINE Operations Manager, ABVI-Goodwill IndustriesWant to polish up on your core skills and knowledge in the I&R profession, or prepare to ace the CIRS exam? This session is an overview/review of what it takes to provide great I&R as well as what it takes to do well on the CIRS exam. This workshop will be helpful for anyone new to the field of I&R but the focus will be reviewing core concepts and going over test taking tips to help people preparing for the CIRS exam specifically.
Concurrent Workshops - Session 3
Break - Please find time to visit the NYS AIRS Conference Scholarship Auction and stop by to visit our attending vendors.
Free Time - While networking with old and new friends please find time to visit the NYS AIRS Conference Scholarship Auction and stop by to visit our attending vendors.
Coordinated Assistance Network (CAN) (Breakout Room 1) - Erin McLachlan, National Deployment Manager, Coordinated Assistance Network; Jeremiah Dameron, Director of Emergency Planning & Preparedness for Safe Horizon and the NYC Pilot Liaison for the Coordinated Assistance Network. This workshop will provide an overview of the basics of the Coordinated Assistance Network (CAN): how the initiative started; partner agencies and recent accomplishments with deployments and pilot communities. A demonstration of the live CAN website will be shown, with a focus on current use of the resource database, incorporation of community resources, the benefits of potential partnerships with local I&Rs, and support of local case management after a disaster.
Running On Empty: Crisis Intervention for I&R (Part Two) (Breakout Room 8) - John Plonski, Database Coordinator, Covenant House NinelineThe second part of this workshop will briefly review what was presented in the first session, introduce a basic Crisis Intervention Model with a demonstration of how it can work, Do’s and Don’ts of crisis intervention, and a discussion of immediacy assessment protocols.Are We There Yet?: Motivating Employees (Breakout Room 3) - Joshua B. Pedersen, CIRS, Director of Services, Utah Food Bank ServicesKeeping your employees engaged, not just present, in the workplace is an on-going challenge that requires leadership, coaching, and even a little entertainment. This workshop will explore methods to motivate employees and co-workers to prevent burnout and empower them to move your organization forward.
Lunch, Closing Remarks, and Evaluations.CIRS-A/CIRS/CRS Testing
Ease on Down the Road: The Science of Staffing Your I&R (Breakout Room 1) - Shye Louis, 2-1-1/LIFE LINE Operations Manager, ABVI-Goodwill IndustriesMost I&R call centers are still planning their staff schedule by intuition. Participants in this workshop will learn the science behind scheduling and staffing including: forecasting, determining staffing needs using scheduling software or Erlang C calculators and scheduling considerations for 24/7 operations.
The I&R Pit Crew: Your I&R Resource Department (Breakout Room 8) - Cathleen Kelly, Director of Network, National Suicide Prevention Lifeline Resource Departments are often overlooked in Information and Referral, yet without them, Telecounselors and Call Specialists could not do their jobs. Learn what a Resource Department is, what a Resource Department does, and why you need one. Includes an overview of best practices for database maintenance and use of the AIRS/InfoLine Taxonomy. Learn how to keep pace in the I&R race.
Concurrent Workshops - Session 5
311 and 2-1-1: Two Roads to Citizen Services (Breakout Room 2) - Louisa Chafee, Director for Technology and Special Projects, Office of the Deputy Mayor for Health and Human Services and Sarah Knapp Assistant Commissioner, 311 Program Management & Strategic Planning, NYC Department of Information Technology and Telecommunications. New York City has a history of public-private partnerships being developed to help better serve New Yorkers’ needs. Mayor Bloomberg created 311 as means of facilitating access to New York City Government information and services. Now the City government is embarking on a partnership with the non-profit community that will expand the services offered at 311 to include information and referral to non-profits’ and community based organizations’ services.
Friday October 27, 2006Breakfast - On Your Own
I&R Speed Bumps: Difficult Callers (Breakout Room 8) - John Plonski, Database Coordinator, Covenant House NinelineWhile we would like to posit that we enjoy our interactions with every single consumer with whom we work the reality falls short of that ideal. The goal of the workshop is to look at which individuals we term difficult, our reasons for terming them as such, and methods we can use so their “speed bumps” will not affect the enjoyment of doing our job and our effectiveness.New Americans Program (Breakout Room 1) - Jagdish Vasudev, Director, New Americans Program of United Way Central JerseyNew Americans Program: Presentation which will include:� Background, the reasons for creating the Program, � How the Program is addressing the needs of the Immigrant populations in Central New Jersey� Resource Handbook� Cultural Awareness Training
Departure - The Conference Committee thanks you for attending and wishes you safe travel home.
Military Resources for Our Families (Breakout Room 2) - Bonnie Reed, Mobilization and Deployment Readiness Program Manager; Evelyn Dingle, Information and Referral Program Manager, Army Community Service The military has excellent resources many of which are free to active duty, guard, reserve and retired service members and their immediate families. Learn what is available and where to send these families. Be ready to serve those who serve us.
AIRS Accreditation (Breakout Room 3) - Mary Hogan, Vice President, United Way of Connecticut/2-1-1AIRS offers the only performance based, internationally recognized credentialing program in the field of Information and Referral. This workshop will provide an in-depth description of the AIRS Accreditation process, allow for questions and provide attendees an opportunity to assess their readiness to apply for accreditation.
Break - Please find time to visit the NYS AIRS Conference Scholarship Auction and stop by to visit our attending vendors.Concurrent Workshops - Session 6
NYS AIRS Board Meeting
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Newark is New Jersey's largest city, with a population of approx. 275,000 and is also the third oldest city in the United States with more than 330 years of history, surpassed by only New York and Boston.
Newark is located 13 miles Southwest of Midtown Manhattan. Newark International Airport (NJ Turnpike Interchanges 13A & 14) is the closest airport to Manhattan and is also among the nation's busiest. Many airlines including Continental use Newark as their hub airport. However, there is much more to Newark than just the airport.
Through the years, Newark has been portrayed as a dying city, without a future. Nothing is further from the truth. Newark today is experiencing a renaissance and is again asserting its position as dynamic city with a bright future ahead. New development is popping up throughout the downtown area, as the streets are clean and safe, businesses are moving back to the city, and planned projects including a new basketball & hockey arena as well as a new soccer stadium for New Jersey's Pro Sports Teams
A Little About Our Host CityNewark, New Jersey
The Newark Museum on Washington Street hosts world-famous collections include American Paintings and Sculpture, the Decorative Arts, the Arts of Africa, Classic Can, Numismatics, and the Arts of Asia, including the largest Tibetan collection in the Western Hemisphere. The Museum also features the 1885 Ballantine House restoration, a national historic landmark; the Dreyfuss planetarium; a Mini Zoo; and the Newark Fire Museum.
Branch Brook Park is home to one of the world's largest display's of Cherry Blossoms each year.
The NJ Performing Arts Center is the city's newest and largest cultural center and houses two beautiful theaters: the 2,750-seat Great Hall and the 500-seat Victoria Theatre. Each boasting the best in national and international artistry and a center stage for New Jersey's finest performers.
Newark Symphony Hall on Broad Street is one of the state's major cultural centers, where audiences have enjoyed symphony, ballet, opera, professional theater groups and popular music programs. Architecturally, the building features a combination of Greek and Egyptian marble-columned, side promenades. Acoustically, the concert hall is considered by many to be one of thefinest on the East Coast.
The Newark City Subway is Newark's best kept secret. The 4.3 mile subway runs along a former canal bed from Downtown to the Belleville/Newark Border through Branch Brook Park using 1940's vintage streetcars. A must see for any rail-fan (and see it soon, because the cars will be replaced with modern rail cars towards the end of 2000).
For Sports, the brand new Riverfront Park (Int. 15W to Exit 20), is home to the Newark Bears Atlantic League baseball team. Otherwise the Meadowlands Sports Complex in nearby East Rutherford (NJT Int 16E/W) offers NJ Devils NHL Hockey, NJ NetsNBA Basketball, Jets and Giants NFL Football, NY/NJ Metrostars Major League Soccer, and a racetrack with Harness Racing.
In Nearby Jersey City the Liberty Science Center (Turnpike Interchange 14B) is a superb museum for hands-on learning, and Liberty State Park, where the center is located affords excellent views of the NYC Skyline and offers ferry service to the Statueof Liberty.
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And a big thank you to our presenters. Without their willingness to share their wealth of knowledge and expertise this conference would not have been possible.
National Association of Area Agencies on Aging (Eldercare Locator) Contact person: Joanetta Bolden1730 Rhode Island Ave NW, Suite 200, Washington, DC 20036Phone: 202/872-0888Email: [email protected]: 202/872-0057Web site: www.eldercare.gov
Spheres.netContact person: Kenn Krasner49 Woodbridge Ave, Suite 201, Highland Park, NJ 08904Phone: 732/339-0700Email: [email protected]: call firstWeb site: www.spheres.net
� Louisa Chafee, Director for Technology and Special Projects, Office of the Deputy Mayor for Health and Human Services - [email protected]� Jeremiah Dameron, Director of Emergency Planning & Preparedness for Safe Horizon and the NYC Pilot Liaison for the Coordinated Assistance Network - [email protected]� Denise Devito, MS,CASAC, Director of Training, Covenant House Nineline/Trafficking Information and Referral Hotline - Ddevito@covenant house.org� Evelyn Dingle, Information and Referral Program Manager, Army Community Service - [email protected]� Susan Hager, President and CEO, United Way of New York State - [email protected]� Mary Hogan, Vice President, United Way of Connecticut/2-1-1 - [email protected]� Cathleen Kelly, Director of Network Development, National Suicide Prevention Lifeline - [email protected]� Sarah Knapp, Assistant Commissioner, 311 Program Management & Strategic Planning, NYC Department of Information Technology and Telecommunications - [email protected]� Kenn Krasner, Managing Partner, Spheres.net - [email protected]� Leslie Long, Director of Adult Resources, New Jersey Center for Outreach and Services for the Autism Community - leslie.long.njcosac.org� Shye Louis, 2-1-1/LIFE LINE Operations Manager, ABVI-Goodwill Industries - [email protected]� Erin McLachlan, National Deployment Manager, Coordinated Assistance Network - [email protected]� Gerald McCleery, Ph.D, Associate Executive Director, Mental Health Association of NYC - [email protected]� Joshua B. Pedersen, CIRS, Director of Services, Utah Food Bank Services – [email protected]� John Plonski, Database Coordinator, Covenant House Nineline – [email protected]� Bonnie Reed, Mobilization and Deployment Readiness Program Manager - [email protected]� Patrick Rogers, Executive Director, Institute for Human Services - [email protected]� Jagdish Vasudev, Director, New Americans Program of United Way Central Jersey - [email protected]� Gary Wartels, Gary Wartels Nonprofit Consulting - [email protected]
The Conference Committee would like to take this time to thank our vendors for supporting this year's conference and urge you to stop by their booths to introduce yourselves and see what they have to
