The NASW-ASWB Standards for Technology Practice in Cyberspace

8/14/2019 The NASW-ASWB Standards for Technology Practice in Cyberspace

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The NASW-ASWB Standards for

TechnologyPractice in Cyberspace

Dr. Bob Vernon

Indiana University School of Social Wo

Dr. Darlene Lynch Ball State University

Dr. Peggy Pittman-Munke Murray State University http://hsmedia.biz
mailto:[email protected]:[email protected]:[email protected]://hsmedia.biz/http://hsmedia.biz/http://hsmedia.biz/http://hsmedia.biz/mailto:[email protected]:[email protected]:[email protected]


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Wireless casework

Remote sensing

Artificial intelligence interventions

Geographic Information Systems (GIS)

Case Management Systems

Community wide coordination and planning

Coming soon to a futurenear you
http://www.familyandyouth.org/ilh/http://www.fearfighter.com/index.htmhttp://www.savi.org/http://www.clienttrack.ca/http://www.cicn.org/http://www.cicn.org/http://www.clienttrack.ca/http://www.savi.org/http://www.fearfighter.com/index.htmhttp://www.familyandyouth.org/ilh/


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Policy to the rescue.

Association of Social Work Boards

National Association of Social Workers

NASW-ASWBStandards for Technology and Social Work Prac
http://www.aswb.org/http://www.socialworkers.org/http://www.helpstartshere.org/Assets/Documents/Technology.pdfhttp://www.helpstartshere.org/Assets/Documents/Technology.pdfhttp://www.helpstartshere.org/Assets/Documents/Technology.pdfhttp://www.helpstartshere.org/Assets/Documents/Technology.pdfhttp://www.socialworkers.org/http://www.aswb.org/


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Just what technology are wetalking about?

Technology and social work practice,when used in these standards, is

defined as:

Any electronically mediated activityused in the conduct of competent andethical social work practice.


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What does this mean for you?

Standard I - Ethics and Values

Primacy of the NASW Code of Ethics

ASWB Model Social Work Practice ActNASW Delegate Assembly policies

NASW Professional Standards

Other professional associations
http://www.socialworkers.org/pubs/code/code.asphttp://www.aswb.org/Model_law.pdfhttp://www.socialworkers.org/resources/abstracts/default.asphttp://www.helpstartshere.org/http://www.abecsw.org/http://www.abecsw.org/http://www.helpstartshere.org/http://www.socialworkers.org/resources/abstracts/default.asphttp://www.aswb.org/Model_law.pdfhttp://www.socialworkers.org/pubs/code/code.asp


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Standard I - Ethics and Values

Other professional codes/interdiscipl

Misrepresentation,a two-way street

Working beyond technical andprofessional ability
http://www.iit.edu/departments/csep/http://www.wishingwellusa.org/HOME.asphttp://www.charitywatch.org/articles/childrenswish.htmlhttp://www.charitywatch.org/articles/childrenswish.htmlhttp://www.wishingwellusa.org/HOME.asphttp://www.iit.edu/departments/csep/


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Standard II - AccessMany Digital Divides

Crummy or non-existentequipment

Language barriers

Poor reading abilities

Disabilities

Restrictive access policies

Privacy/security needs



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Standard II - Access


Need for self advocacy

Need to advocate for clientsDisabilities!

Domestic violence cautions

Child access
http://www.heartsandminds.org/links/computers.htmhttp://ftp.arl.mil/ftp/historic-computers/jpeg/first_four.jpghttp://www.watchfire.com/http://www.securetactics.com/tracksecrethttp://yahooligans.yahoo.com/http://yahooligans.yahoo.com/http://www.securetactics.com/tracksecrethttp://www.watchfire.com/http://ftp.arl.mil/ftp/historic-computers/jpeg/first_four.jpghttp://www.heartsandminds.org/links/computers.htm


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Standard III CulturalCompetencies andVulnerable PopulationsContinuous knowledge andunderstanding

History

Traditions

Values

Family systems

Artistic expressions



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Standard III CulturalCompetencies andVulnerable Populations


Culturally relevant practice models for online work

Geographically attuned practice models as well

Colorblind?

Multiple languages

What do the colors and graphics mean?The ever flashing gizmo
http://pub23.ezboard.com/fabcforumsfrm27.showMessage?topicID=20.topichttp://pub23.ezboard.com/fabcforumsfrm27.showMessage?topicID=20.topichttp://www.sawnet.org/http://www.ccchouston.org/http://www.ccchouston.org/http://www.sawnet.org/http://pub23.ezboard.com/fabcforumsfrm27.showMessage?topicID=20.topic


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Standard IV TechnicalCompetenciesWorkers need to be proficient intechnical skills needed for the job

Keep current with emergingtechnologies



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Standard IV TechnicalCompetencies


You need to master all relevant agency programs for practice. Period.

Communications software and webpages

Virus software,spyware, patches

How to download, install plugins,debug
http://www.socialworksoftware.com/ct/index.htmlhttp://www.socialworksoftware.com/ct/index.htmlhttp://www.webbie.org.uk/papers/King-CWUAAT2004.htmhttp://us.mcafee.com/http://us.mcafee.com/http://us.mcafee.com/http://us.mcafee.com/http://us.mcafee.com/http://www.webbie.org.uk/papers/King-CWUAAT2004.htmhttp://www.socialworksoftware.com/ct/index.htmlhttp://www.socialworksoftware.com/ct/index.html


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Standard V RegulatoryCompetenciesThe worker must contact all

regulatory boards and legallycomply with what what is required



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Standard V RegulatoryCompetencies


Awareness of licensure and certification la

How to contact the regulatorsClosest to anything national is HIPAA

Liability insurance coverage?
http://www.in.gov/legislative/ic/code/title25/ar23.6/ch4.htmlhttp://www.in.gov/pla/bandc/mhcb/licen_sw.htmlhttp://www.hhs.gov/ocr/hipaa/http://www.hpso.com/http://www.hpso.com/http://www.hhs.gov/ocr/hipaa/http://www.in.gov/pla/bandc/mhcb/licen_sw.htmlhttp://www.in.gov/legislative/ic/code/title25/ar23.6/ch4.html


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Standard VI Identification andVerificationThe worker

Full name

Credentials

Licensure information

Physical location

Professional phone numbers


Dont think folks are really doing this yet?Yet?Yet?Yet?
http://www.lzcybershrink.com/index.htmhttp://www.etherapycenter.com/index.htmhttp://www.etherapistsonline.com/http://www.christiancounselling.on.ca/index.htmlhttp://www.christiancounselling.on.ca/index.htmlhttp://www.etherapistsonline.com/http://www.etherapycenter.com/index.htmhttp://www.lzcybershrink.com/index.htm


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Standard VI Identification andVerification


Sleaseballs?

Self helpsor professionals?Fringies

Thieves, frauds and phishing
http://mywebpages.comcast.net/dbsocialwork/contact.htmhttp://therapistunlimited.com/rehabs/Articles/Alternative+Therapy/Online+Self-Help+Therapy/http://therapywithsusan.com/main2.htmlhttp://handcraftedpagan.com/pagansinrecovery/index.php?showtopic=177&view=getlastposthttp://handcraftedpagan.com/pagansinrecovery/index.php?showtopic=177&view=getlastposthttp://therapywithsusan.com/main2.htmlhttp://therapistunlimited.com/rehabs/Articles/Alternative+Therapy/Online+Self-Help+Therapy/http://mywebpages.comcast.net/dbsocialwork/contact.htmhttp://mywebpages.comcast.net/dbsocialwork/contact.htm


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Standard VII Privacy,Confidentiality, Documentation,and SecurityBe aware of privacy risks,especially wireless, and protect

the client

State laws

Federal, especially HIPAA

Document!

Licensingbodies

Accrediting 3rd partybodies payers

Beware the Bermuda Triangle



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Standard VII Privacy,Confidentiality, Documentation,and Security


Awareness of encryption technologies

CHANGE THATPASSWORD!!qwerty06!Turn off the computer whenyouput the cat

out!
http://www.pgp.com/http://www.pgp.com/


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Standard VIII RiskManagement

Document client disclosure/informedconsent

Set communications guidelines

Use security: encryption, firewalls,etc.

Measures to ensure fair andequitable fees



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Standard VIII RiskManagement


Risk management planning

Recovery and backup

Discovery and outing

Communications protocols

Know when you should say NO
http://www.chsomaha.org/images/files/b59_file12_49717.pdfhttp://sea.symantec.com/content/discipline.cfm?categoryid=22http://k.domaindlx.com/comingoutstories/http://www.nhschicago.org/content/page.php?cat_id=0&content_id=80http://www.nhschicago.org/content/page.php?cat_id=0&content_id=80http://k.domaindlx.com/comingoutstories/http://sea.symantec.com/content/discipline.cfm?categoryid=22http://www.chsomaha.org/images/files/b59_file12_49717.pdf


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Standard IX PracticeCompetenciesAdvocacy and social action

Community practice

Administrative practice

Clinical competencies

ResearchSupervision


Go to Standard X


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Standard IX PracticeCompetenciesAdvocacy and social action


Policy practice

Legislation and bill tracking

Party politics

Lobby groups

Techniques
http://www.vote-smart.org/http://www.state.in.us/legislative/http://www.politics1.com/parties.htmhttp://www.childwelfare.com/kids/links.htmhttp://www.octobertech.com/october/handbook.nsfhttp://www.octobertech.com/october/handbook.nsfhttp://www.childwelfare.com/kids/links.htmhttp://www.politics1.com/parties.htmhttp://www.state.in.us/legislative/http://www.vote-smart.org/


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Standard IX PracticeCompetenciesCommunity practice


Geographic Information Systems

Community Networks

Information and Referral

Wikis, Blogsand Listservs
http://www.indygov.org/eGov/County/ISA/Services/GIS/home.htmhttp://tcnet.org/http://www.imcpl.org/cgi-bin/irntop.plhttp://en.wikibooks.org/wiki/Strengths-Based_Social_Work_Practicehttp://blogger.com/http://www.lsoft.com/lists/listref.htmlhttp://www.lsoft.com/lists/listref.htmlhttp://blogger.com/http://en.wikibooks.org/wiki/Strengths-Based_Social_Work_Practicehttp://www.imcpl.org/cgi-bin/irntop.plhttp://tcnet.org/http://www.indygov.org/eGov/County/ISA/Services/GIS/home.htm


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Standard IX PracticeCompetenciesAdministrative practice


Access, permissions, use policies

Public relations, newsletters, website

Marketing, volunteers and fundraising

Grants,funder

reports, outcomes, accreditations

Acquisition and training on hardware andsoftware
http://www.techsoup.org/fb/index.cfm?fuseaction=forums.showSingleTopic&id=51470&forum=2000&cid=0http://www.elderslaw.org/Hotline/newsletter.htmhttp://www.christopherhouse.org/index.asp?target=homehttp://www.donorsforum.org/http://www.donorsforum.org/http://www.donorsforum.org/http://www.donorsforum.org/http://www.donorsforum.org/http://www.donorsforum.org/http://www.christopherhouse.org/index.asp?target=homehttp://www.elderslaw.org/Hotline/newsletter.htmhttp://www.techsoup.org/fb/index.cfm?fuseaction=forums.showSingleTopic&id=51470&forum=2000&cid=0


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Standard IX PracticeCompetenciesClinical competencies


Electronic communications skills

Online contracting skills

Online assessment skills

Online interventions skills

Online group skills

Online termination skills
http://www.ismho.org/suggestions.htmlhttp://www.authentichappiness.sas.upenn.edu/http://www.spsfv.org/http://www.counselingseattle.com/resources/support-group.htmhttp://www.counselingseattle.com/resources/support-group.htmhttp://www.spsfv.org/http://www.authentichappiness.sas.upenn.edu/http://www.ismho.org/suggestions.html


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Standard IX PracticeCompetenciesResearch


Using materials without attribution

Gathering data and permission

Surveys, methods, resources

Assessment and evaluation
http://parenting.ivillage.com/baby/badoption/0,,9c13,00.htmlhttp://parenting.ivillage.com/baby/badoption/0,,9c13,00.htmlhttp://www.rslevinson.com/gaylesissues/comingoutstories/blcoming.htmhttp://www.surveymonkey.com/http://kerlins.net/scott/edresearchmethods.htmlhttp://www.socialresearchmethods.net/http://www.wmich.edu/evalctr/http://www.wmich.edu/evalctr/http://www.socialresearchmethods.net/http://kerlins.net/scott/edresearchmethods.htmlhttp://www.surveymonkey.com/http://www.rslevinson.com/gaylesissues/comingoutstories/blcoming.htmhttp://parenting.ivillage.com/baby/badoption/0,,9c13,00.htmlhttp://parenting.ivillage.com/baby/badoption/0,,9c13,00.html


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Standard IX PracticeCompetenciesSupervision


Clear messages regardless of tech

Check credentials

State compliance?

Online testing verification

Doorknob issues and referrals

Technical support and backup
http://www.onlinecounseling.org/index.htmlhttp://finance.ky.gov/ourcabinet/caboff/OAS/op/socwkbd/http://www.exambuilder.com/http://ky.allpages.com/mayfield/community-services/social-services-welfare/emergency-victim-services/http://ky.allpages.com/mayfield/community-services/social-services-welfare/emergency-victim-services/http://www.exambuilder.com/http://finance.ky.gov/ourcabinet/caboff/OAS/op/socwkbd/http://www.onlinecounseling.org/index.html


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Standard X ContinuingEducation

If you use or provide onlineprograms

Must have technical support

Online scoring with feedback

Record permanencyAuthenticate user



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Standard X ContinuingEducation


Be wary consumers

Producer credibility?

Who is really giving theCEUs?

Content up to date?

Go to end
http://www.affordabledegrees.com/http://www.ce4alliance.com/http://www.niacc.cc.ia.us/rhec/ceus.htmlhttp://www.niacc.cc.ia.us/rhec/ceus.htmlhttp://www.niacc.cc.ia.us/rhec/ceus.htmlhttp://www.niacc.cc.ia.us/rhec/ceus.htmlhttp://www.niacc.cc.ia.us/rhec/ceus.htmlhttp://www.ce4alliance.com/http://www.affordabledegrees.com/


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A few survival skills

Finding stuff

Evaluating stuff


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Finding stuffbeyond Google

Guessing

WebRings

If you simplyMUSTGoogle

Google Scholar

IUPUI Library

Official State Websites

Search Engine Disneyworld
http://hsmedia.biz/http://www.webring.com/http://www.google.com/advanced_searchhttp://www.google.com/advanced_searchhttp://www.google.com/advanced_searchhttp://scholar.google.com/http://www.ulib.iupui.edu/http://www.state.in.us/http://searchenginewatch.com/http://searchenginewatch.com/http://www.state.in.us/http://www.ulib.iupui.edu/http://scholar.google.com/http://www.google.com/advanced_searchhttp://www.google.com/advanced_searchhttp://www.google.com/advanced_searchhttp://www.webring.com/http://hsmedia.biz/


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Evaluating stuffbeyond pretty

Who is thesponsor?NOT THE ISP OR TECKIE!

Who is theauthor?Not the webweaver!

How current is it?Ancient? Up to date?

What is the

scope?Narrow or broad?How accurate?Wikipedia, anybody?

How objective?Biases? Values?

Example ExampleExample Example

Example Example

Example Example

Example Example

Example Example
http://www.aphsa.org/http://www.chronicillnet.org/http://www.geocities.com/trampolineone/survive/srv001.htmhttp://mywebpages.comcast.net/dbsocialworkhttp://www.cnn.com/http://www.stresscure.com/hrn/readings.htmlhttp://www.aakp.org/http://www.kidney.org/professionals/CNSW/index.cfmhttp://147.129.226.1/library/research/AIDSFACTS.htmhttp://mywebpages.comcast.net/dbsocialwork/basics/accuracy2.htmhttp://www.ifsw.org/http://www.suntimes.btinternet.co.uk/intersite/swjokes.htmlhttp://www.suntimes.btinternet.co.uk/intersite/swjokes.htmlhttp://www.ifsw.org/http://mywebpages.comcast.net/dbsocialwork/basics/accuracy2.htmhttp://147.129.226.1/library/research/AIDSFACTS.htmhttp://www.kidney.org/professionals/CNSW/index.cfmhttp://www.aakp.org/http://www.stresscure.com/hrn/readings.htmlhttp://www.cnn.com/http://mywebpages.comcast.net/dbsocialworkhttp://www.geocities.com/trampolineone/survive/srv001.htmhttp://www.chronicillnet.org/http://www.aphsa.org/


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And as that wily settlement houseteckie

Amelia Earhart used to say

Happy landingsHappy landings

b t t th tb t t th t

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