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Tariq Abdelhamid ‐ [email protected] 1
The Role of Leadership in a Lean Transformation
Tariq AbdelhamidChief Lean Performance Officer
Michigan State University1October 23‐24, LIPS Doha, Qatar10/23/2019 LIPS Doha Workshop
10/23/2019LIPS Doha Workshop 2
Overview of Lean Origins and Principles
Transformation Models
Role of Leadership in Lean Transformation, with examples.
Learning Phase
Spreading Phase
Enduring Phase
Lessons learned and ongoing efforts
Outline
“Your system is perfectly designed to give you the results you're getting.” Deming
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Who is Michigan State University?
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•9,500+ Faculty/Staff
•50,000+ Students
LAND• 5200 acres• +20,000 acresAg Ext property
Founded 1855
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Residential and Hospitality Services at MSU
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• Provide an outstanding, integrated food experience for the campus community – 50,000 meals per day
• Campus provider of high quality support and auxiliary services
• Largest housing system in US – Over 15,000 Students.
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Customer / Provider Relation
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Customer/Client/Student/CitizenCostQualityAvailabilityExperience
Organization/CompanyProfitRepeat BusinessGrowthReputation
Purpose!!
ValuePromise !!
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Organization Success
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For any organization to survive, let alone prosper, it must do a better job addressing the purpose its customers seek.
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Value Promise Modes
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GoodsProduction
Service Fulfillment
MSU RHS IPO Initiative8
CustomerOrder
Product Shipment/Service
fulfillment
Process
Value Promise Delivery Basics
• A process is a sequence of actions that must be executed correctly in the right time and order to create value for a customer – or simply a way of getting things done.
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MSU RHS IPO Initiative9
CustomerOrder
Product Shipment/Service
fulfillment
Process
Value Promise Delivery Basics
Waste
Waste
Value = Results – Expectations
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Lean
Creating more value (as defined by the customer, stakeholder, client, guest, student, constituent, etc) with less capital expenditure, human effort, time, and space, by removing waste from the work that generates that value.
© Adapted from Dr. Jim Womack**What did people hear?
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Lean Thinking
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Lean Thinking
Lean Thinking: Altering the way we identify and solve problems, learn from mistakes, and improve work processes over time
Impacted by culture
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Tariq Abdelhamid ‐ [email protected] 7
MSU RHS IPO Initiative13
Adapted: Operations Excellence Consulting
Lean Thinking Facilitates Culture Change
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© Operational Excellence Consulting
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© Operational Excellence Consulting
Construction
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Toyota Production System aka Lean Production aka Thinking Production System
TPS = Organizational Culture of Solving Problems to Drive Performance.
( high quality, low cost and short lead time)
© TSSC
Where and how to start?
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Organizational Transformations
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Adapted from Tina M. Riley, PhD – MSU 2016
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Why Lean Fails?
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Lean Thinking
© TSSC
- Motivate and develop people to surface and solve problems
- Build a culture of continuous improvement
- Customer First- People most valuable asset - Process Improvement- Site and Shop Floor Focus
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Leadership Role in Lean Transformation
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Learning
EnduringSpreading
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Strong, Visible Lean Commitment
Encourage Exposing Problems
Understand Lean Correctly ( Principles and Details)
Go and See for Yourself
WHAT
Adapted from © TSSC
Leadership Role in Lean Transformation
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Understand Main Problem
Problem Solve Yourself *
Diagnose Problem Solving Effectivness
Lean Self‐Development
HOW
Adapted from © TSSC*Safety, Quality, Cost, Delivery, People
Leadership Role in Lean Transformation
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Process* Improvement Approach
*Process = A Service or Production Process
Adapted from Mike Rother – 2010 & Langley et al 2009
FutureState
Current Condition
TargetCondition
n
TargetCondition
n+1
P DCA
Challenge
Rethink – Radical
Redesign – Rapid
IPO Studies
Or
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Future State Example
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Lean Self‐Development
Stage One – Future State
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Future State Example
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Lean Self‐Development
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Process* Improvement Approach
*Process = A Service or Production Process
Adapted from Mike Rother – 2010 & Langley et al 2009
FutureState
Current Condition
TargetCondition
n
TargetCondition
n+1
P DCA
Challenge
Rethink – Radical
Redesign – Rapid
IPO Studies
Or
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Leadership Role in Lean Transformation
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‐ Challenge Organization for Improvement
‐ Develop the culture and capability
Create Improvement Need
Respond to the Need
Adapted from © TSSC
‐ Form Problem Solving Teams
‐ Teams Lead to More Teams (Cascade Learening)
‐ Support Front Line
‐ Design Structure to Support Improvement
Leadership Role in Lean Transformation
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Lessons Learned
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Lean Leadership
Adapted from Paul Reiser
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Lessons Learned
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Lean Leadership
Adapted from Paul Reiser
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Lean Thinking
Adapted from Mary Poppendieck 2014
Getting these levers right, will get the financials right!!
Lessons Learned
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Lessons Learned
Time
Competency
Status Quo
Implementation
Learning
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