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Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises
Arkadin helps you achieve more at work:
The voice expert for Microsoft Skype for Business and Office 365For Large Enterprises
Arkadin is the world’s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have proven we know how to deliver Microsoft voice to Office 365.
Our mission is to increase the speed of communication, simplify the user experience, and help customers achieve more at work.
Arkadin, as a global Microsoft Cloud Solution Provider, is your single source for Office 365 licensing and Skype for Business voice deployments (hosted, hybrid, dedicated) in North America, Europe, Asia, and Latin America.
We turn Skype for Business into a global phone, conferencing, and contact center solution – all under a single pane of glass.
Arkadin Total Connect Enterprise and Office 365 simplify the Unified Communication experience.
1997
2010
2013
2008
2015
18+ Years of Working with Microsoft.
Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services.
Arkadin was the key partner in helping Microsoft deploy the first instance of hosted voice.
Arkadin has been adding voice to Microsoft Cloud services since the days of Office Communication Server (OCS), then Microsoft Lync – and now Skype for Business.
Arkadin is proud to be officially certified as a:
ISO27001 certified
A Unified Communications platform designed for large enterprises
Certification ISO27001:2013
Clear localization of the data storage
MPLS connectivity
Consultancy
Telephony Carrier & Network provider
Project Management
Managed service
BEST-IN-CLASS SECURITY END-TO-END APPROACHHIGH-END SERVICE
Boutique type of approach
365/24/7 support
Proven global deployments > 50k seats
Geo-dispersion with local access to optimize quality
Regional data management
Local representation to facilitate communication and understanding
Adapt change management and user enablement with local cultural fit
GLOBAL PLATFORM LOCAL APPROACHHIGH CUSTOMIZATION
Integrate into a mature telephony & network environment
Fits with existing business workflows
Services include: Designed for: Business benefits:
Arkadin Total Connect for Office 365 Unify your voice, video, conferencing, email, and contact center on to a single, intelligent, mobile-friendly communication platform built on the Microsoft technologies of Office 365 and Skype for Business.
Dedicated private cloud platform
Voice configuration and support
Cloud consulting and migration services
On-boarding and end-user training
Account management with one invoice
Conferencing and contact center
More than 500 seats and above
Domestically and globally dispersed
Existing Microsoft Office 365 investment
Looking to upgrade or replace existing
business phone system
Move email to the Cloud
Simplify the end-user experience
Get more done, faster
Consolidate apps and reduce cost
Technology-friendly workplace
Growing mobile footprint
Support for customisations to integrate
business processes
[One partner, many services]
Phone system Turn Skype for Business into a business-class phone system with unlimited calling plans, international access, and unified messaging.
Office 365Microsoft’s Cloud-hosted business productivity tools, including the new voice enabled E5 license.
Migration and supportLive admin-level support, direct escalation to Microsoft, and end-user training, so you can say goodbye to online community based forums.
PSTN conferencingIntegrated audio, web, and video conferencing with local dial-in access from 55+ countries.
Contact center
Native Skype for Business contact center that intelligently routes instant messaging, voice, email, and web chat.
Featured use cases: Phone system as a service: Voice specialists:
Access from any device, any network
Unified user experience
Inbound/outbound calling
Simultaneous ring & Call forwarding
Team calling & Response Groups
Pay-as-you-grow
Unlimited calling plans
Number porting
Unified messaging
International calling
Add voice to EO2, E3 and E5 licenses
Licensed Operator in 15+ countries
First to deploy Microsoft in the Cloud
Microsoft E5 business launch Partner
10,000+ end-users on the platform
How does Arkadin enableSkype for Business phone system?
Arkadin connects Exchange Online to Skype for Business with a call plan and a phone number to deliver enterprise-ready phone systems in the Cloud.
How does Arkadin enableSkype for Business conferencing?
Arkadin makes it easier to collaborate with colleagues, customers, and partners in real-time with local, dial-in audio from anywhere in the world. Use local toll or toll free numbers connected directly into your Skype for Business meeting.
Featured use cases: PSTN conferencing: Native Skype meetings:
One tool for everything
Move from IM to online meetings without
thinking
Drag and drop participants
Meet faster without scheduling
Scale from a simple call to a multi-
participant conference in one click
Pay-as-you-grow
Flat-rate, unlimited PSTN conferencing
Local access from 55+ countries
Consolidate vendors and contracts
Simplify number of user apps
Voice, video, and screen sharing
Eliminate third party conferencing providers
No more per minute fees
Intuitive and Unified
One technology, One partner, One datacenter
How does Arkadin enableSkype for Business contact center?
Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the Cloud by Arkadin.
Featured use cases: Contact center as a service: Working better together:
Mission-critical support (voice routing)
Internal help desk (IM routing)
Sales teams (call recording and coaching)
Escalation queues
Self-serve IVR
Routing for high value customers
Live web chat
Pay-as-you-grow
CRM integration (SFDC and Dynamics
CRM)
Monthly license per user
On-premise functionality without IT
Chosen platform by Microsoft for both
travel and support teams
First to deploy Clarity Connect in the Cloud
Voice expertise enables quick deployment
Team of certified pre-sales engineers and
solution architects are in-house to support
the deployment
How does Arkadin enableMicrosoft Office 365?
Arkadin plans, deploys, and supports your organisation to ensure a successful transition to the Microsoft Cloud. As a Microsoft Cloud Solution Provider, Arkadin is also your trusted point of contact for local support, training, and invoicing.
Featured use cases: Office 365 benefits: Cloud Solution Provider:
Move to the Cloud
End-of-life Exchange server
Focus IT on your core business, not email
Consolidate vendors
Simplify administration
Leverage on your existing EA with
Microsoft
Business-class email and social
IM and online meetings
File storage and Office apps
Analytics and eDiscovery
Cloud voice
Single source partner for planning,
deployment, and support
Manage voice complexity
Local support (Tier 2 and Tier 3)
Communication and collaboration trainings
and adoption
Simplify your voice cutover to the Cloud by leveraging the experts.
Migrating mission-critical business apps requires expertise in planning, preparation, and project management. At Arkadin, we have completed more than 400 voice migrations and moved 14 million email inboxes into the Microsoft Cloud.
Planning: Deployment: Support:
UC & Microsoft Solution Experts
Identify requirements
Present available options
Define project plan and scope
Calculate bandwidth requirements
Assess and optimize network
Build communication plan
Dedicated project manager
Build tenant/environment
Migrate data (email, content)
Provision users and assign call plans
Configure call-flows and auto-attendants
CEBP integration (ex: CRM)
Validate and stabilise the platform
Train-the-trainer with our IT team
Local IT Admin Support in over 15 countries
365/24/7 Network Operating Center
Assist with complex moves, additions, and
changes
ITIL certified teams
Gold Communication Microsoft Certified
Partner
ISO27001 certified
Compare Skype for Business Voice plans:Choose the plan that’s right for you
Conferencing for Office 365
Phone system for Office 365
Contact center for Office 365
Unlimited local, toll dial-in audio from 55+ countries
Inbound/outbound PSTN calling (domestic/international)
Unlimited inbound/outbound domestic minutes
Unified messaging with Exchange online
Auto-attendant, response groups, attendant console
Call recording and reporting
Advanced call flows Intelligentskills-based routing
Agent consoleand CRM integration
Contact centerdashboard and analytics
Based on E3 and E5 licenses
Not sure if Skype for Business Voice is right for your organisation?
Contact Arkadin, the Microsoft voice experts to see it in action, and decide if it’s right for your organisation.
[Enjoy Skype for Business voice]
Visit:ucaas.arkadinapac.com
Call:AU: 1800.079.469SG: 65.6572.4820
Email:[email protected]
