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LEO WILDRICH CO-FOUNDER AND COO / BUFFER @leowid TOP 10 LEARNINGS GROWING TO (ALMOST) $10 MILLION ARR @leowid
LEO WILDRICHCO-FOUNDER AND COO / BUFFER
@leowid
TOP 10 LEARNINGS GROWING TO (ALMOST) $10 MILLION ARR
@leowid
1. EXPERIMENT WITH A WEEKLY MASTERMIND WITH YOUR CO-FOUNDER IN THIS
FORMAT
@leowid
•We take around 1-2 hours, preferably when it feels a bit less busy.
•We talk for 10 minutes each about our achievements; like “I shipped this feature” or “I hit the gym 3 times this week”
•Then we spend 40 minutes each on challenges. We try to really dive in here and not stay on the surface.
•We then add a section at the end where we share feedback for each other.
HOW MASTERMINDS WORK
@leowid
2. AVOID BEING DISTRACTED BY DATA TOO EARLY ON
@leowid
“Most Early Stage Startups Won't Have Enough Customers To Rely On
Quantitative Data. You Need To Be Acquiring Hundreds Of Customers Every Month (Preferably Thousands) To Have
Enough Data To Support A/B Tests, Etc.”
HITEN SHAH CO-FOUNDER OF CRAZYEGG,
KISSMETRICS AND QUICKSPROUT
@leowid
3. TRY ASKING THESE 5 QUESTIONS TO LEARN
BETTER FROM CUSTOMERS
@leowid
@leowid
CINDY ALVAREZ
“You Need To Learn About How Customers Behave And What
They Need. In Other Words, Focus On Their Problem, Not
Their Suggested Solution.”
@leowid
QUESTIONS TO ASK
Tell me about how you do _________ today….
Do you use any [tools/products/apps/tricks] to help you get ________ done?
If you could wave a magic wand and be able to do anything that you can’t do today, what would it be? Don’t worry about whether it’s possible, just anything.
Last time you did ___________, what were you doing right before you got started? Once you finished, what did you do afterward?
Is there anything else about _________ that I should have asked?
Link to full template: bit.ly/buffercustdev
4. KEEP YOUR DATA IN HOUSE TO BE MORE FLEXIBLE
@leowid
@leowid
2010-11: In-house data-tools built by Joel
2012: Experimentation with various 3rd party event-tracking tools (KISSmetrics, Mixpanel)
2013-14: Moving back to build all data-tools in-house
2015-2016: Transitioning to using Looker
BUFFER’S JOURNEY WITH DATA
5. PICK ONE CHANNEL TO DOUBLE DOWN ON INSTEAD OF
MANY (BULLSEYE EXERCISE)
@leowid
@leowid
•Outer ring: What’s possible - brainstorm all 19 traction channels there are
•Middle ring: What’s probable - Promote 3-4 most promising ideas and run tests
•Inner ring: What’s working - Focus solely on the 1 channel that’s working
—> Marketing flywheel
HOW TO FIND YOUR ONE CHANNEL THAT WORKS
http://tractionbook.com by Gabriel Weinberg, founder of DuckDuckGo
6. SEEK CONFLICTING ADVICE FROM AT LEAST 2 MENTORS ON
YOUR BIGGEST DECISIONS
@leowid
7. EXPERIMENT WITH CHANGING YOUR PRICES
OFTEN AS YOU ADD VALUE
@leowid
DOUBLING BUFFER’S PRICING
Free $0/mo
Standard $5/mo
Max $20/mo
Awesome Plan $10/mo
Business $50-250/mo
Enterprise Starts at $300/
mo
@leowid
8. USE THE LEAN STARTUP METHODOLOGY FOR EVERY
FEATURE YOU BUILD, ESPECIALLY POST LAUNCH
@leowid
@leowid
@leowid
CREATE A PROCESS AROUND IT THAT INCLUDES
• Hypothesis for your feature
• A customer development phase
• An (InVision), clickable prototype to get feedback
• A roll-out of a working version that embarrasses you slightly
9. WHEN YOU GET AN OFFER TO SELL, LIST THE EXPERIENCES OF PERSONAL
GROWTH YOU MIGHT MISS
@leowid
@leowid
WHAT WE’D MISS OUT ON LEARNING
• How to serve tens of thousands of customers
• How to let someone go
• How to hire key positions and train leaders
• How to acquire another company
• How to raise bigger funding rounds
• How to recover from a hack
@leowid
“STOP THINKING ABOUT MAKING A MILLION DOLLARS AND START THINKING
ABOUT SERVING A MILLION PEOPLE”
DHARMESH SHAH FOUNDER & CTO AT HUBSPOT
@leowid
THANKS!
