F O R F I N A N C I A LI N S T I T U T I O N S I N 2 0 1 7

TOP 10 TRENDS&

PREDICTIONS

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54% Removingfrictions from thecustomer journey

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53%Usage of big data,AI, advancedanalytics andcognitivecomputing

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45%Improvement inintegrated multi-channel delivery

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32%

29%

Open APIs

Building partnershipsbetween banking and

fintech firms, Expansionof digital payments

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18%Increment inResponding toRegulatorychanges

11%Exploringadvancedtechnologies(IoT, voice)

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1O%

9%

Emergence ofnew challengerbanks

Investment in aninnovation accelerator

or accelerator program

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SOURCE : DBR RESEARCH DECEMBER 2016