Travel agency

 Departure

time Flight

time Fare

Belo Horizonte-Rio 7.30 2 hours R$ 400

Rio-Salvador 9.00 3 hoursR$ 550

São Paulo-Rio 05.30 1 hourR$ 280

Porto Alegre-Curitiba 12.30 2 hoursR$ 200

Travel agentCustomers

Good afternoon. Can I help you?

I’d like some information, please.

Certainly. What about?

Internal flights.

Have a seat. Where to?

Manaus.

One way or round trip?One way.

What date?August the 10th.

Let’s look. Curitiba to Manaus. TAM has a good

price.How much is it?

R$ 400.How long is the flight?

Five hours.Any stopover?

Yes. In Brasilia.Two hours.

Thank you.

You’re welcome.

T :Good afternoon. Can I help you?C: I’d like some information, please.T: Certainly. What about?C: Internal flights.T: Have a seat. Where to?C:Manaus.T: One way or round trip?C: One way.T: What date?C: August the 10th.T: Let’s look. Curitiba to Manaus. TAM has a good price.C: How much is it?T: R$ 400.C: How long is the flight?T: Five hours.C: Any stopover?T: Yes. In Brasilia.Two hours.C:Thank you.T: You’re welcome.

Curitiba Brasília

Manaus

Ticket Date Fare Flight time

one-way August 10th R$ 400 5 hours

2 hours

T : Good afternoon. Can I help you?C: I’d like some information, please.T: Certainly. What about?C: Internal flights.T: Have a seat. Where to?C: _______________.T: One way or round trip?C: ____________.T: What date?C: __________________.T: Let’s look. _________ to ______. TAM has a good price.C: How much is it?T: R$ ________.C: How long is the flight?T: ____________.C: Any stopover?T: Yes. In ________._____ .C: Thank you.T: You’re welcome.

Belo Horizonte Rio

São Paulo

Ticket Date Fare Flight time

round trip April 14th R$ 650 3 hours

30 minutes

T :Good _______. _____ I help _____?C: I’d like some information, please.T: Certainly. What about?C: Internal flights.T: Have a ______. Where to?C: _______________.T:One _____ or round _______?C: ____________.T: What date?C: __________________.T: Let’s look. _________ to ______. TAM has a good price.C:How much is it?T: R$ ________.C: How long is the flight?T: ____________.C: Any stopover?T: Yes. In ________._____ .C:Thank you.T:You’re __________.

Rio São Paulo

1 hour

Salvador

Ticket Date Fare Flight time

one-way June 2 nd R$ 450 4 hours

T : _____ _______. _____ ____ _____ _____?C: I’d like some information, please.T: Certainly. What about?C: Internal flights.T: _______ a ______. Where to?C: _______________.T:One _____ or round _______?C: ____________.T: What ________?C: __________________.T:Let’s look. _________ to ______. _____ has a good price.C:How ______ is it?T: R$ ________.C: How _______ is the flight?T: ____________.C: Any ________?T: Yes. In ________._____ .C: Thank you.T:_______ __________.

Rio Natal

2 hours

Fortaleza

Ticket Date Fare Flight time

round trip March 3rd R$ 800 6 hours

Luciana Brandão