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EXECUTIVE 2012 TRENDREPORT FUTURE FINANCE Q3 MOBILE PHONE STICKER FOR TOUCH-FREE PAYMENTS APP TURNS CREDIT CARD INTO CUSTOMER CARD FACEBOOK LIKES RAISE INTEREST RATES
EXECUTIVE
2012TRENDREPORTFUTURE FINANCE Q3
MOBILE PHONE STICKER FOR TOUCH-FREE PAYMENTS
APP TURNS CREDIT CARD INTO CUSTOMER CARD
FACEBOOK LIKES RAISE INTEREST RATES
THE INTERACTIVE FUNCTIONS IN THE EXECUTIVE TRENDREPORT
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
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INDEX
EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
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TABLE OF CONTENTS
ACCOUNT SERVICES4
CREDIT & INVESTMENT 2.09
PAYMENT 2.014
FUTURE TOUCHPOINTS19
MARKETING24
NEW BUSINESS MODELS29
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WITHDRAWING MONEY VIA THE SMARTPHONEThe Royal Bank of Scotland and the National Westminster Bank are now allowing customers in the UK to withdraw money via their smartphones. People first have to download the smartphone app and then enter the desired amount of cash they need up to a maximum of £100. The app then provides a six-digit code that has to be used within three hours at any NatWest, RBS or Tesco cash machines. This allows customers to leave their wallets at home and just take their phones with them when they go shopping.
SOURCE:INITIATOR:
http://www.natwest.comThe Royal Bank of Scotland, UK
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ACCOUNT SERVICES
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APP TURNS CREDIT CARD INTO CUSTOMER CARDCardify links users' credit cards with its smartphone app, which books the points collected when making a payment that can be exchanged for set bonuses. This makes physical loyalty cards superfluous and allows business operators to decide, based on demographic and financial criteria, which customers are rewarded with which status and discounts. What's more, users are automatically checked in to a shop on their Facebook accounts. This is shown to staff, which enables them to greet customers personally.
SOURCE:INITIATOR:
http://www.cardify.comCardify Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
ACCOUNT SERVICES
GETTING IN-GAME CREDITS WITH AMERICAN EXPRESSZynga Games and American Express recently teamed up to develop a prepaid debit card that enables users to redeem virtual credits in games. When playing FarmVille, for example, customers can benefit from the cards to get virtual credits that they can use in the games. Every purchase over $25 will help players to earn more money on their virtual FarmVille account. Zynga is planning similar reward systems for the players of CityVille and CastleVille. For American Express, this partnership works as a great way to increase the use of their digital payment platform, Serve.
SOURCE:INITIATOR:
http://company.zynga.comAmerican Express Company, USA
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ACCOUNT SERVICES
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HANDPRINT REPLACES BANK CARDThe Japanese bank Ogaki Kyoritsu is introducing a cash machine that lets users use biometric data instead of cards to withdraw cash. First, they have to register their biometric data with their bank and be issued a PIN. Cash withdrawals are then made by placing a hand on a scanner and entering their date of birth and PIN. The biometric cash machines will also continue to accept bank cards. The idea behind the machines is to allow customers to make cash withdrawals without a card in the event of natural disasters.
SOURCE:INITIATOR:
http://e.nikkei.comOgaki Kyoritsu Bank Ltd., Japan
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ACCOUNT SERVICES
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ONLINE SERVICE MANAGES POCKET MONEYA service named "Bankiwi" from the company Leetchi gives parents the chance to offer their children pocket money for making online purchases from age-appropriate websites. The parents first have to set up an account where the money can be paid into. Their children can then buy clothes, gifts and computer games from "Bankiwi"-approved companies. This service helps to teach children to deal responsibly with their money from an early age.
SOURCE:INITIATOR:
http://bankiwi.comLEETCHI SA, UK
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ACCOUNT SERVICES
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BUYING SHARES ON FACEBOOKThe Californian start-up LOYAL3 is making it possible to trade shares on Facebook. With no fees and no middlemen, participating companies will be able to offer shares on their Facebook pages. Users will be able to trade shares from 10 to 2,500 USD each month. LOYAL3 wants to make it possible for everyone to be able to invest money. According to CEO Barry Schneider, currently only 18 percent of US citizens do so. Just three clicks are needed to complete a transaction: users select the company, enter the amount and then pay by credit card.
SOURCE:INITIATOR:
http://www.loyal3.comLOYAL3 Holdings Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
CREDIT & INVESTMENT 2.0
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PROJECT FUNDING THROUGH SHOPPINGThanks to the crowdfunding platform "Gynny", project initiators can now raise funding simply through their supporters buying something at one of over 700 partner shops. A percentage of the money is then given to the project. Even though this results in less money per supporter than through conventional funding, it allows charitable projects, which cannot offer shares or something similar in return, to also raise financing.
SOURCE:INITIATOR:
http://www.gynny.degynny GmbH, Germany
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
CREDIT & INVESTMENT 2.0
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ADDING GAMING ELEMENT TO STOCK MARKETThe New York start-up Estimize offers an online platform where investors can post their estimates of public stocks and earn rewards. In each quarter, members can state their profit expectations for certain company shares. The results of the forecasts by individual members and the overall estimations by the Estimize community are then highlighted in the form of graphs. In order to create incentives for people to take part regularly, Estimize rewards particularly hard-working and wise participants with status points and cash.
SOURCE:INITIATOR:
http://signup.estimize.comEstimize, USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
CREDIT & INVESTMENT 2.0
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APP MAKES USERS MORE FLEXIBLEThe Munich-based company afb Application Services recently developed the "afb Credit Management Solution" application for mobile devices such as the iPad. The app offers sales staff at stationary points-of-sale ideal conditions for providing a satisfactory customer service. Using this app, for example, car salespeople can offer their customers a complete leasing and credit package while they are inspecting the car. It's possible to carry out all the procedures necessary for the offer, application, contract conclusion and contract management while being mobile. This enables the greatest possible flexibility at the point-of-sale.
SOURCE:INITIATOR:
http://www.afb.deafb Application Services AG, Germany
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
CREDIT & INVESTMENT 2.0
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REAL-TIME OFFERS FROM AMERICAN EXPRESSAmerican Express is using the app "MyOffer" to send its customers offers in real time. To ensure that users receive relevant offers, the ones chosen are based on customers' credit card histories. Both local and national offers are included, which can be sorted by date and location. "MyOffer" also shows customers which offers they have already benefited from and how much money they have saved with them.
SOURCE:INITIATOR:
http://about.americanexpress.comAmerican Express Company, USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
CREDIT & INVESTMENT 2.0
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DIGITAL WALLET FOR THE IPHONEThe company iCache from New York has developed a secure digital wallet for the iPhone 4 and 4S called "Geode", which also serves as a protective case for the iPhone and stores all the user's credit, debit and loyalty cards in one secure platform. The cards are swiped into the "Geode" via an integrated card reader. The "GeoCard" replaces all the other cards and transforms into any desired card with the tap of a button on the included app. An e-ink screen displays scannable barcodes of the loyalty and membership cards. The data is accessible via a biometric fingerprint registration on the "Geode".
SOURCE:INITIATOR:
http://www.icache.comiCache Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
PAYMENT 2.0
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APP MAKES MOBILE PAYMENTS LESS FORMALSquare's Android and iPhone app "Pay with Square" for mobile payments in stores promotes personal conversations while shopping. It enables payments to be made in user-authorized stores by entering first names and a photo, which can then be verified at the checkout so that the payment process is more pleasant for both parties and less formal. At the same time, the app allows users to discover new stores and cafés that also support this service.
SOURCE:INITIATOR:
https://squareup.comSquare Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
PAYMENT 2.0
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MOBILE PAYMENT WITH SOCIAL NETWORK CHARACTERThe mobile payment application "Venmo" adds a social aspect to smartphone-based payments by making it possible for payments to be shared publicly or with friends in the same way as status updates and message postings. If users want to transfer money, they can do it so that the payment remains private, or allow it to be shared publicly or with friends, such as when thanking someone for something. Another aspect of the update is a search feature for Facebook friends who also use Venmo.
SOURCE:INITIATOR:
http://blog.venmo.comVenmo Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
PAYMENT 2.0
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MOBILE PHONE STICKER FOR TOUCH-FREE PAYMENTSBarclays bank has announced a stick-on credit card that attaches to smartphones to enable touch-free payments, and it also serves as an extension to existing credit cards. The "PayTag" will be available to customers free of charge and will work together with an app developed by mobile phone operator Orange that will come pre-installed on Android phones.
SOURCE:INITIATOR:
http://www.pocket-lint.comBarclays Bank PLC, UK
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
PAYMENT 2.0
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CHECK IN AND PAYErply has announced a strategic integration with PayPal to enable retailers to allow their customers to pay via smartphone when in their stores. The consumers first have to check in to the respective store via PayPal's mobile app, then enter PayPal as the form of payment at the checkout and the sales assistant simply has to compare the consumer's name and photo. The customer then receives the bill by e-mail. Erply's service allows retailers to get more insight into their customers and deliver more personalized shopping experiences and discounts. Furthermore, queues at the checkout will be significantly shortened.
SOURCE:INITIATOR:
http://www.erply.comERPLY Ltd., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
PAYMENT 2.0
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ORDERING AND PAYING FOR MEALS VIA SMARTPHONE"Smart-Order" is a system that automatically manages the ordering and payment processes in bars and restaurants via an app. A sign at the entrance lets people know if the location supports "Smart-Order". The restaurant's menu can be accessed via a QR code on the table so that users can make their choices without having to wait for the waiter. If the app hasn't already been installed, the QR code will guide the user to the download. Payments can be made either in cash or via "Smart-Order", using credit card details. Additional features include loyalty programs and tipping.
SOURCE:INITIATOR:
http://www.smart-order.comGMS Hutter GmbH & Co KG, Austria
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
FUTURE TOUCHPOINTS
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WINDOW SHOPPING WITH QR CODESPayPal is running a pilot project with mStore in Berlin that uses the "PayPal QRShopping" app to enable customers to make purchases even outside of opening hours. The mStore shop windows feature products with QR codes that can be scanned to allow the customer to purchase and pay for the product. Apple products in the mStore can also be purchased by QR code with PayPal via its website.
SOURCE:INITIATOR:
https://www.paypal-deutschland.dePayPal, Inc., Germany
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
FUTURE TOUCHPOINTS
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IN-STORE MOBILE GAME IN SHOE SHOPThe shoe shop Aldo Shoe Paradise in Canada is giving its customers the chance to win prizes in an in-store mobile phone competition. Customers who want to play have to visit the Aldo mobile website on their smartphone. There, an application displays specially labelled shoes that can be found in the shop. Three levels in three different shops have to be played. It's only then that users have the chance to win the main prize: a three-minute rush during which they can get all the shoes they can carry.
SOURCE:INITIATOR:
http://www.aldosp.comAldo Group Inc., Canada
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
FUTURE TOUCHPOINTS
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SUPERMARKET WITH VIRTUAL SALES ASSISTANTSThe British supermarket chain ASDA is planning to introduce virtual sales assistants in its stores. The holgraphic store assistants were developed by Tensator and were tested as part of a pilot project at an ASDA store in Milton Keynes. They were placed in the aisles, greeted shoppers as they approached and provided information on special offers and price guarantees. According to ASDA, the virtual assistants were well received by customers and an expansion of the project to other stores is now under consideration.
SOURCE:INITIATOR:
http://www.thegrocer.co.ukAsda Stores Ltd., UK
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
FUTURE TOUCHPOINTS
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MOBILE REWARDS AT THE POSIn cooperation with the start-up LoyalTree, the American provider of POS software LionWise is offering the integration of a loyalty program that links shopping in stores with rewards that are displayed on the customer's mobile phone in real time. This Mobile-to-POS integration gives retailers an up-to-date customer retention platform without having to use additional hardware. What's more, LoyalTree can help the retailers to get a deeper insight into the habits and preferences of their customers in order to be able to offer them customized deals.
SOURCE:INITIATOR:
http://www.loyaltree.comCardeeo Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
FUTURE TOUCHPOINTS
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LOCAL REAL-TIME DEALS FROM EDOThe company Edo has a platform for offering coupons from retailers that can be tied to consumers' bank cards. Users neither have to check in nor download an app. There are no hardware requirements for retailers either. Everything works via the user's bank card, while the deals and discounts are shown in real time by text message. The consumers regularly receive personalized offers that could be based on their previous transactions. Retailers benefit through not having to set up their own bonus system and being able to attract more customers to their stores.
SOURCE:INITIATOR:
http://www.edointeractive.comedo interactive, USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
MARKETING
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SMARTPHONES BECOME VIRTUAL BASKETBALLSIn order to appeal to a younger target group, the ING-DiBa bank, which is the official sponsor of both the German Basketball Federation and star player Dirk Nowitzki, recently gave visitors to basketball events in Germany the chance to throw virtual basketballs using their smartphones. With the help of engineers and mobile computing experts, they developed an interactive screen and turned smartphones into digital basketballs that could be moved around to shoot baskets. When players logged in, a message was automatically displayed on their Facebook wall.
SOURCE:INITIATOR:
http://www.agenta.deING-DiBa AG, Germany
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MARKETING
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FACEBOOK LIKES RAISE INTEREST RATESThe Munich-based Fidor Bank is now raising the interest it pays on its FidorPay accounts depending on the number of Facebook likes it gets. The normal interest rate is currently 0.5 percent. For every 1,000 fans that Fidor's Facebook page receives, it will raise the rate by 0.1 percent to a maximum 1.5 percent in 2012. Whether the promotion will be relaunched next year is not yet certain. The bank is seeking to acquire new customers and improve its customer community.
SOURCE:INITIATOR:
https://www.fidor.deFidor Bank AG, Germany
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MARKETING
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BANK ACCOUNTS AS ADVERTISING SPACE FOR DAILY DEALSExactly 100,000 Portuguese account holders were taken by surprise by Daily Deals provider Forretas when they were presented with a gift of 1 cent. The name of the gift giver could be seen in the transfer's reference line. The account numbers were selected using an algorithm that automatically generated them. The message behind the campaign was that people can achieve a lot with a small investment.
SOURCE:INITIATOR:
http://www.youtube.comTORKE Forretas, Portugal
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
MARKETING
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MOBILE PAYMENT SERVICE WITH REWARDS PROGRAMThe mobile payment service Square has added a rewards program to the apps "Square Register" and "Pay with Square". Users of "Pay with Square" now get to see which retailers are offering discounts and rewards. Retailers who use "Square Register" can attract customers with personalized punch cards and special offers. Square enables customizable price reductions for each product, either in dollars or as a percentage. Retailers also get a clear overview of the development of their sales figures.
SOURCE:INITIATOR:
https://squareup.comSquare Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
MARKETING
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LINK ENABLES INSTANT PAYMENTSThe London-based company GoCardless has launched a new feature called "PayLinks", thus allowing customers to create short, Twitter-friendly links in just a few seconds so that they can then collect payments online. It is ideal for one-off, regular or pre-authorized payments, and the advantage for users is that these payments are not made via credit card companies as the amounts are booked immediately and credited to their own accounts. The links can be shared by e-mail, chat, IM and social networks.
SOURCE:INITIATOR:
https://gocardless.comGoCardless, UK
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
NEW BUSINESS MODELS
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FACEBOOK LOGIN ENABLES ONLINE PAYMENTSThe Belgian start-up Paycento enables users to pay for online content by logging in to social networks such as Facebook, Twitter and LinkedIn. After opening an account with Paycento, users can pay small amounts for online articles or music in just one click, without also having to register with their credit card details. The only condition for the online purchase is signing up to the social networks. Media companies who cooperate with Paycento's easy-to-use payment system could see a boost in their internet sales.
SOURCE:INITIATOR:
http://paycento.comPaycento, Belgium
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
NEW BUSINESS MODELS
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PAYPAL DEVELOPS APP WITH PETROL STATION CHAIN PayPal and the petrol station chain Cumberland Farms recently teamed up to develop an app that enables users to both pay for their petrol and get discounts on it. Without having to leave the driver's seat, customers can pay and earn themselves a 5-cent price reduction on each gallon. After setting up a PayPal account, users can drive to a participating Cumberland Farms station and the app will detect their petrol pump via GPS. The payment is then made automatically via PayPal and the customers get their receipts by e-mail.
SOURCE:INITIATOR:
http://www.cumberlandfarms.comPayPal, Inc., USA
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NEW BUSINESS MODELS
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THE ONLINE MANAGER FOR PURCHASED ELECTRONIC PRODUCTSThe Berlin-based start-up ItemBase offers users an online platform where they can manage the product information they need about their electronic goods. After buying something online, registered users of the service can have the confirmation of purchase and the invoice sent to their user account via a special e-mail address. ItemBase then automatically assigns instruction manuals and resale prices to the corresponding products. Users can search the database manually and add products. What’s more, they can link up with other users and share views about the various products.
SOURCE:INITIATOR:
http://www.itembase.comItemBase GmbH, Germany
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
NEW BUSINESS MODELS
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WALMART LETS CUSTOMERS PAY CASH FOR ONLINE ORDERSWalmart.com is launching a new payment system in the USA that appeals to customers who don't have a bank or credit card. This represents one in four households across the United States. Using "Pay with Cash", customers will be able to pay for their online orders in cash. After selecting the products online, they are reserved for 48 hours. In this time, they have to be paid for in cash at a Walmart store and are then dispatched to the customer's home.
SOURCE:INITIATOR:
http://www.walmartstores.comWalmart Inc., USA
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EXECUTIVE FUTURE FINANCE TRENDREPORT EDITION Q3 2012
NEW BUSINESS MODELS
NEWS & DATES
NEWS & DATES JULY 2012
From B2C to P2PHOW USAGE IS REPLACING OWNERSHIP
More and more people are making their possessions available to others for a small fee.
One person lends another his car when he doesn’t need it, someone else rents out free space to tourists, and a third person shares his Wi-Fi network for a small charge. Intermediaries are no longer required.
All these examples are part of a major trend that we call the P2P Economy.
The concept of the Person to Person Economy (P2P):
You will find more about this topic on our blog blog.trendone.com.
What opportunities will the developments of the P2P Economy bring to your company? We would like to define the answer to this question with you during a Trend Session.
The TrendONE Trend Sessions put the emphasis on knowledge transfer and information exchange. Are you interested in taking part in a Trend Session?
Your contact person at TrendONE:Sven [email protected]
NEWS & DATES
NEWS & DATES JULY 2012
Save the last Trendbooks 2012!
The Trendbook 2012 is a compact encyclopaedia of the future for the most important trend terms.
Many readers around the world have been fascinated by the Trendbook. The German version is now sold out, but you can still get copies of the English version at a special price if you buy a sufficient number of them!
The Trendbook 2012 offers you:
•15 MEGA-TRENDS – and more than 250 macro-trends clearly explained.
•TRENDSALON – pioneering thinkers from science and business have written essays in this special chapter.
•TRENDUNIVERSUM – a poster with all the mega- and macro-trends is also included.
You will find more information on our 180-page reference book on our website, where you can also download a free preview.
Your contact person at TrendONE: Claudia Knacke, [email protected]
DISCLAIMER 2012 COPYRIGHT ALL RIGHTS RESERVED. THE DOCUMENTED TRENDS IN THIS PRESENTATION AND TRENDS THESES ARE INTELLECTUAL PROPERTY OF TRENDONE GMBH AND ARE SUBJECT TO THE APPLICABLE COPYRIGHT LAWS.
THE PICTURES ARE USED ONLY FOR RESEARCH AND ILLUSTRATION PURPOSES. THEY ARE NOT FREE FOR PUBLICATION.
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