Trust E-visits: Smarter Care,On Your Schedule

Rachel Carabell & Renee Walk

Biggest challenges in healthcare

1. Cost

– Members’ healthcare spending has increased 77% since 20071

2. Access

– Cumulative wait time2:

• 18.5 days | All Specialties

• 19.5 days | Family Practice

– Hard to get care outside of office hours

1Forbes, in 2014, Workers’ Share of Health Costs Nearly $5,000 At Large Companies, October 17, 2013.2Merritt Hawkins, “2014 Survey: Physician Appointment Wait Times and Medicaid and Medicare Acceptance Rates,” 2014.

Members want telehealth

• Members want to get their healthcare online

– 3 of 4 patients want their doctors to offer online services1

1Advisory Board, “Telemedicine and Concierge Care: Trends in Consumerism and Non-traditional Primary Care Deliver,” 2014

Employers need it

Telehealth could save U.S. employers $6 billion

# of Employers Offering Telehealth will increase 68%

2Towers Watson, Current Telemedicine Technology Could Mean Big Savings, August 11, 2014

22%

37%

2014 2015

Solution: Trust e-visits

• Convenient, cost-effective e-visits

– “In-your-pocket” clinic

• Powered by American Well (AmWell)

• Value add for our customers

Clinical services

• Minor, acute conditions, like:

– Bronchitis

– Urinary tract infection

– Sinusitis

– Influenza

– Allergies

What sets our e-visits apart?

1. Convenient

2. Cost-effective

3. Quality doctors

4. Easy-to-use

5. Health data integration

6. It’s cool! It’s your next generation e-visit.

Convenient

• Available 24 / 7 / 365

• Meeting people where they are

Cost-effective

• Members

– $5 copay

• Employers

– Reduced absenteeism and cost of care

• WEA Trust

– Each e-visit saves the Trust $85 (on average)

Quality doctors

• Board-certified, licensed

• Credentialed to NCQA, URAC standards

• Average 15 years in practice

• Physicians specially trained in telehealth

• Evidence-based treatment guidelines

Easy-to-use

• Intuitive user experience– Design similar to FaceTime or Skype

– 4-star doctor rating (better than Amazon)

• Optimized across platforms– Smart

phone/tablet

– Laptop/desktop

– Kiosk

Health data integrations

• Biometrics and vitals from:

– Apple Health app

– Kiosk diagnostic devices

• Prescription data

– Via SureScripts

• Email record of e-visit to share with PCP

Live demo