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UnSelling's Step-by-Step Guide on How to Apologize in Social Media

Date post:	06-Dec-2014
Category:	Social Media
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Make a social media faux pas? No worries - follow Scott Stratten's step-by-step guide for apologizing in social media. Based on UnSelling: The New Customer Experience by Scott Stratten and published by Wiley. For more info, visit: UnsellingTheBook.com #unselling

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When it hits the fan, don’t hide behind the fan. The sooner and more genuine the apology, the more affective it will be. #sorry Express remorse without excuses. And if you aren’t sorry, go with that. Strong opinions breed strong responses. #sorryimnotsorry Let your community defend you. Get on with doing good work. ‘s STEP-BY-STEP GUIDE ON HOW TO APOLOGIZE IN SOCIAL MEDIA UnsellingTheBook.com // #unselling

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Page 1: UnSelling's Step-by-Step Guide on How to Apologize in Social Media

When it hits the fan, don’t hide behind the fan. The sooner and more genuine the apology, the more affective it will be. #sorry

Express remorse without excuses. And if you aren’t sorry, go with that. Strong opinions breed strong responses. #sorryimnotsorry

Let your community defend you.

Get on with doing good work.

‘sSTEP-BY-STEPGUIDE ON HOW TO APOLOGIZE IN SOCIAL MEDIA

UnsellingTheBook.com // #unselling

www.UnsellingTheBook.com

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