VISA DEBIT CARD - Bank South Pacific

VISA DEBIT CARDTerms and Conditions

VISA DEBIT CArD TErmS & ConDITIonS2

Contents

1. INTRODUCTION 4

1.1 Application of these terms and Conditions 4

1.2 Agreement to these terms and Conditions 4

2. INTERPRETATION AND DEFINED TERMS 5

2.1 Interpretation 5

2.2 Defined terms 5

3. CARD FACILITIES 8

3.1 General Facilities 8

3.2 exclusive Card Facilities 8

3.2.1 BsP travelCover 8

3.2.2 QBe Assist 8

3.2.3 Visa Platinum Concierge service 9

3.2.4 Visa emergency Cash 9

3.2.5 Credit Facility 9

4 THE CARD 9

4.1 Property of the Card 9

4.2 Card Issuance 9

4.3 Card Activation 10

4.4 Card Validity 10

4.5 Card expiry and Renewal 10

4.6 Card Replacement 10

4.7 Card Cancellation 10

4.7.1 Cancellation by BsP 10

4.7.2 Cancellation by You 11

4.8 Card security 11

5 THE PIN 11

5.1 PIn Issuance 11

5.2 PIn Change 12

5.3 PIn security 12

6 REPORTINg A CARD AND/OR PIN

SECURITy BREACH 12

7 HOW TO USE THE CARD 13

7.1 General Usage 13

VISA DEBIT CArD TErmS & ConDITIonS 3

7.2 Using your Card at Merchants and Financial

Institutions 15

7.3 Using your Card on AtMs in PnG 15

7.4 overseas Remittance Limit 16

7.5 Using the Card at AtMs outside PnG 16

7.6 transactions 16

7.6.1 Authorised transactions 16

7.6.2 Mismatched Authorisations 17

7.6.3 Delayed Authorisations 17

7.6.4 Recurring transaction 18

7.6.5 Reversing a transaction 18

7.6.6 Liability for Unauthorised transactions 18

7.6.7 Verified by Visa transactions 19

8 FEES AND CHARgES 19

8.1 General Fees 19

8.2 Fees & Foreign Currency Conversions for

transaction Performed outside PnG 19

8.2.1 Currency Conversion and transaction Fees 19

8.2.2 surcharge 20

8.2.3 exchange Rates and Conversions 20

9 STATEMENT OF ACCOUNT 20

10 ENQUIRIES AND COMPLAINTS 20

11 CHANgES TO THESE TERMS AND

CONDITIONS 21

12 CARDHOLDER INFORMATION 21

12.1 Disclosure of your Personal Information 21

12.2 Collection and Use of your Personal

Information 22

13 gENERAL MATTERS 22

13.1 Disruption of service 22

13.2 Force Majeure 23

13.3 notice 23

13.4 Waiver 23


1. INTRODUCTION

1.1 Application of these terms and Conditionsthese terms and Conditions comprise the agreement between the Bank and the Cardholder of one or more of the following BsP Visa Debit Cards:

• BSPFirstVisaPlatinumCard;• BSPVisaGoldCard;• BSPVisaSilverCard;• BSPVisaDebitCard.

the terms and Conditions therein must be read in conjunction and apply together with:

• BSPElectronicBankingTermsandConditions;• TermsandConditionsoftheLinkedAccountTermsand Conditions of all products and/or services offered by BsP where you may initiate and transact using your Card;• BankofPapuaNewGuineaForeignExchangeControl Laws;• PNGCentralBankAct,2000;• PNGIncomeTaxAct,1959(asamendedfromtimeto time);and• generallythelawsofPapuaNewGuinea,asapplicable

If there are any inconsistencies between these term and Condition andtheTermsandConditionsmentionedabove,theseTermsandConditions will prevail.

If there is any aspect of these terms and Conditions you do not understandorareunsureabout,contact theBSPClientServiceCentre on 1801100 (local), +675 305 7900 or +675 322 9900(overseas).

1.2 Agreement to these terms and ConditionsBy signing the reverse signature panel of a Card or activating a Card,youwillbedeemedtohaveread,understoodandagreedtobe bound by these terms and Conditions.IfyoudonotagreewiththeseTermsandConditions,youshouldnot sign on the signature panel on the reverse of the Card or activate the Card and the Card must be returned to us.

Unless you have disclosed that you are acting in a trustee capacity oronbehalfofanotherparty,youwarrantthatyouareactingonyour own behalf in entering into this Agreement. You declare and undertake to BsP that any payment of monies in accordance with your instructions to BsP will not breach any law in PnG or any other country.


2. INTERPRETATION AND DEFINED TERMS

2.1 InterpretationHeadings are used for convenience and ease of reference only and are not to be considered in the interpretation or construction of any provision of these terms and Conditions.

2.2 Defined termsthe following words and expressions have the following meaning intheTermsandConditions,unlessotherwisestated:

‘3D Secure’ is a security protocol that provides added protectionto merchants and cardholders for payments done over the internet using their card details. the cardholder is authenticated during payment processing by entering a one time Password on the webpage to complete payment.

‘Account’ or ‘Linked Account’ or ‘Cardholder Account’ means theBSPaccount(s)whichyou link toyourBSPVisaDebitCard,and includes any overdraft facility which you may attach to your linked account.

‘Accountholder’ means the entity that has entered into the BsP Visa Debit Card facility with BsP.

‘ATM’ means Automatic teller Machine.

‘BSP’ or ‘the Bank’ or ‘We’ or ‘us’ or ‘our’ means Bank of south Pacific Limited including its employees, agents, its successorsand assigns.

‘Business Day’ means any day on which BsP is open for business but excludes a day which is gazetted as a public holiday. saturday and sunday are not considered business days although Branches may be open for business.

‘BSP First Client’ refers to BsP First Platinum member.

‘BSP Priority Client’ refers to a BsP Priority Gold Member orBsP Priority silver Member.

‘Card’ refers toaBSPVisaDebitCard,BSPVisaSilverCard,BSPVisa Gold Card or BsP First Visa Platinum Card.

‘Card Details’ refers to the information embossed on the card includingtheCardholdername,Cardnumber,Cardexpirydate,and Card security Code.

‘Cardholder’ or ‘You’ or ‘your’ or ‘yours’ means the person to whomBSPhasissuedaCard(oranadditionalCardholder).


‘Card Security Code’ or ‘CVV2 Security Code’meansthethree(3)digit number located on the reverse side of the Card and to the right of the signature panel.

‘Chip Card’ refers to a standard-sized plastic debit or credit card that contains an embedded microchip as well as a magnetic stripe.

‘Contactless transaction’ means a payment made by touching theCard(whichiscapableofmakingacontactlesstransaction)infrontofacontactlessterminaltoapprovethetransaction,withouthaving to insert or swipe the Card in or through the terminal.

‘Contactless terminal’ means an electronic banking terminal which can be used to make a contactless transaction.

‘Default Account’ means the primary BsP account which is linked to your Card.

‘Dormant Account’ means an Account that has not been operated either by deposit or withdrawal for a period of twelve (12)months.

‘Electronic Banking Terminal’ means any authorised terminal or devicethroughwhichyoucanuseyourCardandincludes;

• BSPBranchterminals;• BSPATMs;• ATMsofotherfinancialinstitutionswithinPNGand internationallybearingtheVisaortheVisaPluslogos;• anyEFTPoSmerchantterminalswithinPNGand internationally bearing the bearing the Visa or the Visa Pluslogos;• anyotherauthorisedterminal,deviceorservice connected to BsP’s electronic banking system from time to time.

‘Electronic Funds Transfer (EFT)’ means the electronic transfer of money from one bank account to another, either within asinglefinancialinstitutionoracrossmultipleinstitutions,throughcomputer-based systems and without the direct intervention of bank staff.

‘EFTPoS’ or ‘EFTPoS Terminal’ means electronic Funds transfer at Pointof Saleand refers to theelectronicequipment, electronicsystem, communications system and software provided by oron behalf of BsP or any third party for use with your Card and PINandorsignaturetoconductanEFTTransactionandincludes,butisnotlimitedtoanautomatictellermachine,orpointofsaleterminal.


‘EFT Transaction’ means a transaction initiated by your instruction to:

• obtainabalanceenquiryorwithdrawcashusingyour Card and PIn from any AtM displaying the Visa logo• purchasegoodsandorservicesatMerchants displaying the Visa symbol by using your Card and PIn or signature depending on the relevant requirements of the Merchant• makeapaymentviatheinternetortelephoneusing your Card Details and any associated security code.

‘EMV’ means Europay Master Card and Visa, and is a globalstandard for payments using chip cards.

‘FATCA’ means Foreign Account tax Compliance Act.

‘Merchant’ means a provider of goods or services who accepts payment by card or card details through the use of electronic equipment.

‘One Time Password’ or ‘OTP’ means a numerical code that is sent to the Cardholder by the 3D secure protocol when the Cardholder is performing a payment over the internet. the Cardholder enters the one time Password on the webpage to complete payment.

‘Permanent Resident’ includes a non–PnG Citizen living and working in PnG who holds a valid work permit

‘PayWave’ means the functionality on Visa Debit Cards that enables you to make small value purchases at a Merchant.

‘PIN’ meansPersonalIdentificationNumber,beingasetorcodeof numbers that is supplied with your Card to enable you to use your Card to conduct a transaction.

‘PNG’ means the Independent state of Papua new Guinea.

‘Purchase Price’ is the actual amount payable by you to a Merchant for the supply of goods or services.

‘QBE’meansQBEInsurance(PNG)Limited.

‘Recurring Transaction’ means a regular transaction on your Account that you have authorised a Merchant or third party to make by providing your Card Details.

‘Third Party’ refers to anyone who is not the Cardholder. For example,afriendorrelative,etc.


‘Unauthorised Transaction’ means any transaction made withoutyourknowledge,consentorauthority.

‘Verified by Visa’ means the online transaction authentication serviceprovidedbyus(oranominatedserviceprovider).

‘Visa’ means Visa Worldwide Pty Limited.

3. CARD FACILITIES

3.1 General FacilitiesA Cardholder can access funds in the Linked Account 24 hours aday,7daysaweekworldwidetopay forgoodsandservices,where the Card is accepted.

the Card can be used to pay for goods and/or services using EFTPoS,internetortelephone.

TheCardcanbeusedtowithdrawfundsviaATM,wheretheVisaor Visa Plus logo is displayed. the Card can be used to pay for goods or services using an EFTPoS,wheretheVisaorVisaPluslogoisdisplayed.

3.2 exclusive Card Facilities

3.2.1 BsP travelCoverBsP travelCover is an overseas travel insurance policy available to the BsP First Visa Platinum Cardholder. this insurance policy is arranged on your behalf by BsP and is only activated when criteria as set out in the BsP travelCover Policy Information Document are met.

Intheeventofaclaim,youarerequiredtoprovidedocumentationthat supports your activation of the BsP travelCover. Details of the underwriter can be located at the end of these terms and Conditions.

3.2.2 QBe AssistQBe Assist is the worldwide medical and emergency assistance thataccompaniestheBSPTravelCover,availabletotheBSPFirstVisaPlatinumCardholder,onceactivationcriteriasetoutintheBsP travelCover Policy Information Document are met.

Contact details of the underwriter can be located at the end of these terms and Conditions.

3.2.3 Visa Platinum Concierge servicethe Visa Platinum Concierge service is available to the BsP First Visa Platinum Cardholder. the Concierge service is available 7


daysaweek,24hoursperday.

For a full list of Visa Platinum Concierge services please visit www.visaplatinum.com.

3.2.4 Visa emergency Cashthe Visa emergency Cash facility is available to the BsP First PlatinumCardholder.FordetailsonVisaEmergencyCashLimits,refer to the contact details provided.

3.2.5 Credit FacilityA credit facility is available upon request for Visa Platinum,Gold and silver Cardholders. You will need to apply and such application will be subject to our approval.

Where credit is provided by us, and subject to any daily ortransaction limits, youmay draw down credit up to the creditlimit approved under your Facility.

4 THE CARD

4.1 Property of the Cardeach card we issue to a Cardholder remains the property of the BankandtheBankmayretaintheCard,requiretheCardholdertoreturn the Card or suspend the use of the Card at any time in its absolutediscretion,andtheBankshallnotbeliableforanylosssuffered by the Cardholder as a result thereof.

A Cardholder is required to return the Card to us:

a) atourrequest;b) whereaCardiscancelled;c) whenaCardholderAccountisclosed;d) when the facility is terminated.

4.2 Card IssuanceA Card will be issued up to 5 business days after a Visa Debit Card application is processed and the Cardholder is required to collect their Card from the Branch.

On issuance, the Cardholder must immediately sign on thesignature panel, found on the reverse side of the Card, andactivate the Card.BsP may issue a new card at any time and reserves the right not to replace or renew a Card.

4.3 Card ActivationTo activate the Card, the Cardholderwill need tomake a Cardtransaction using the PIn.


4.4 Card Validitythe issued Card is only valid if it has been signed by the Cardholder on the signature panel on the reverse of the Card and is activated and used before the expiry date as shown on the face of the card.

4.5 Card expiry and RenewalWhen the period of validity of a card expires a renewal Card will be generated by BsP and the Cardholder is required to collect their renewal Card from the Branch. the expired Card must be destroyed by the Cardholder by cutting through the magnetic strip and securely disposing of the pieces. Where the card is chip enabled,aholemustbepunchedthroughthechip.

4.6 Card ReplacementIfyourCardislost,stolenorbecomesfaultyordamaged,youmustnotify the Bank in writing by completing the prescribed form to stop the Card and to request a replacement Card. this form must be lodged at any BsP Branch or by contacting BsP using the contact details at the end of these terms and Conditions. A new PIn will be issued together with your replacement Card.

4.7 Card CancellationYour Card will automatically be cancelled on closure of your linked account. Any funds in credit balance on your Account will be paid to you in cash or by Bank Cheque payable to you.

Funds which have not yet cleared on your Account at the time of closing your Account will not be released to you until the funds are cleared.

If your account is in debit, the balance plus any accrued debitinterest,feesandGovernmentchargesapplicabletotheclosingdate will be payable by you to BsP.

4.7.1 Cancellation by BsPthe banking relationship which exists between the Cardholder and BsP may be ended by either party at any time and we may withdrawanyproductorservice,atanytime.

We will not normally close your account or withdraw a product of service until we have given you at least 7 days’ notice setting out therelevantdetails.However,theremaybecircumstanceswherewe close your account or withdraw a service without prior notice or with less than 7 days’ notice. Whilenotanexhaustivelist,examplesare:

a) your breaching of the terms and Conditionsb) if we believe the continued use of the Card may cause losstoeithertheCardholderorus;c) ifwemustcomplywithacourtorder;


d) ifyouhaveactedunlawfully;e) if you have breached any of our specific terms or these TermsandConditions;f ) if you do not agree to any changes we make to the TermsandConditions;g) ifyourCardorLinkedAccountisused,orattemptedto beused,foranimproperpurpose;orh) ifyouhavetamperedwith,misusedorallowedathird party to use your Card.

4.7.2 Cancellation by Youthe Cardholder may contact us and request us to cancel the Card. the Cardholder must issue us this request in writing by completing the prescribed form and lodged at a BsP Branch or by contacting BsP using the contact details at the end of these terms and Conditions.

It is important that you inform the Merchant or other third party where you have set up Recurring transaction request over your Account that you are closing your Account. BsP is not liable for any loss, claimsor liability youmay incur as a result of theAccount closure.

4.8 Card securitythe Cardholder must take all reasonable precautions to prevent unauthorised use of the Card by:

a) immediately signing on the signature panel on the reverseoftheCard;b) keepingitinasafeplacewhennotinuse;c) notgivingpossessionoftheCardtoathirdparty;andd) only using the Card within its validity period.

It is the responsibility of the Cardholder to register for complimentary services such as 3D secure and/or Visa Alerts that aide the detection of unauthorised Card use. these services can only be accessed by the Cardholder through BsP Personal Internet Banking.

5 THE PIN

5.1 PIn IssuanceBSPwillinitiallyissueasystemgeneratedfour(4)digitPersonalIdentificationNumber(PIN)totheCardholderwiththeCard.

AnewPINwillnotbegeneratedwitharenewalCard,onexpiryof the Card. the Cardholder will use the existing PIn with the renewal Card.


WherethereCardholderisgivenareplacementCard,duetoloss,theftordamage,anewPINwillbeissuedwiththereplacementCard.

5.2 PIn Changethe Cardholder may choose to change the PIn at any time using a BsP AtM that provides the PIn change option.

5.3 PIn securitythe Cardholder must take all reasonable precautions to keep the PIn private and confidential and not disclose it to anyone. to maintainthesecurityofthePIN,theCardholdermust:

• memorisethePINanddestroyanywrittenrecordof thePIN;• notrecordorkeeparecordofyourPINon,near,or withyourCard;• notdisclosethePINtoathirdparty;• ensurenooneiswatchingorcoveryourhandwhen enteringthePINonanElectronicBankingTerminal;• ensurewhenchangingthePINthatthePINselected is not obvious or be easily compromised e.g. date of birth,repeatednumbers,etc.

6 REPORTINg A CARD AND/OR PIN SECURITy BREACH

TheCardholdermustimmediatelynotifyus,usingtheprescribedform if:

• theCardsand/orrecordofthePINislost,stolenor compromised;• thereisanunauthorisedTransactionappearingonthe CardholderAccount;• theCardhasormayhavebeenusedwithoutthe Cardholder’sknowledge,consentorauthority;• yourCardisnotissuedwithaPIN;• yourCardand/orPINisnotworking;or• yourCardhasnoCCV2SecurityCodeonit.

TheCardholdermustreport,usingtheprescribedform,anyCardand PIn security issue to:

• anyofourcustomerserviceofficersatourbranches;• BSPCustomerServiceCentreusingcontactdetailsat theendofthisdocument;• anybankorfinancialinstitutiondisplayingtheVisa logo,if.

Uponnotification,wewillcanceltheCard.Thesameprescribedform can be used to order a replacement Card.


7 HOW TO USE THE CARD

7.1 General Usagethe Visa Debit Card can be used at AtMs and Merchants throughout PNG, overseas, over the telephone and online,wherever the Visa and/or Visa Plus symbol is displayed.

When using your card to make a transaction at an electronic banking terminal, you authorise us to act on the instructionsentered into the terminal.

When making a purchase at an electronic banking terminal you should ensure that the transaction amount is correct before entering your PIN; signing; or consenting to authorise thetransaction.

The table below shows how you can use your Card:


PURCHASE gOODS OR SERVICES

At BsP merchants in PnG

By either inserting or touching the Card at the eFtPos and entering your PIn.

At BsP merchants outside of PnG

By either inserting or swiping the Card at the eFtPos and entering your PIn or signing the transaction slip (whereapplicable).You may also touch your Card if the device supports contactless payments.

At non BsP merchants

By inserting or swiping the Card at the eFtPos and entering your PIn or signing the transaction slip (whereapplicable).You may also touch your Card if the device supports contactless payments.

over the phone By quoting the Card number,customername,Cardexpirydateandif required the Card security Code.

over the internet By quoting the Card number,customer name, Card expiry dateand if required the Card security Code. If the website you are paying participates in 3D secure you will need to enter one time Password to complete the transaction.

WITHDRAW CASH

Using AtMs in PnG

By selecting the “cheque” or “savings” button and entering your PIn.

Using AtMs overseas

Byselectingeitherthe“cheque”,“savings” or “credit” button (dependingontheATM)andentering your PIn.


TheCardholdermustnotusetheCardforanyunlawfulpurpose,including the purchase of goods and/or services prohibited by the laws of the country the Cardholder is in. the Card must be used wholly and exclusively in accordance with these terms and Conditions and any other of our terms and conditions applicable to this Facility or the transaction conducted under it.

7.2 Using your Card at Merchants and Financial InstitutionsYour Card will normally be accepted at any Merchant or financial institution displaying the Visa and/or Visa Plus logo. Depending ontheMerchantandCardlimit,youmayalsobeabletowithdrawcash in addition to the purchase of goods and services.

the fact that the Visa and/or Visa Plus logo is displayed by any financial institution or Merchant is not a guarantee that all goods and services available at the merchant can be purchased with your Card.

Unless otherwise required by law, BSP does not accept anyliability:

(a) ifanyfinancialinstitutionorMerchantdisplayingaVisa and/orVisaPluslogorefusestoacceptyourCard;or(b) forgoodsorservicespurchasedwithyourCard.

Any complaints about goods or services purchased with your Card must be resolved directly with the Merchant concerned. Daily spend limits for AtM withdrawals and eFtPos purchases apply and vary according to the type of Card you hold. the daily spend limit for each Card is subject to our approval and we may change it for a particular Card at any time.

some Merchants may impose cash withdrawal limits on eFtPos transactions. BsP does not have any control over these imposed limitationsand isnot responsible forany loss,damageor costsyou may incur as a result of these limitations.

7.3 Using your Card on AtMs in PnGWe may allow you to access cash through AtMs based on the appropriate limit when applying for the Card.

Your Card may be accepted at any AtM displaying the Visa and/or VisaPlussymbol.DependingonwhichATMfunctionalityyouuse,youmaybeabletouseyourCardtoobtainatransactionhistory,perform a phone top up, withdraw cash or make a balanceenquiry.

AtMs may have different transaction limits to the card limits. this means you may have to make two or more transactions before the card’s limit is reached.


7.4 overseas Remittance LimitYour Card should only be used for miscellaneous requirements. It isnotmeanttobeusedforbusinessimport,businessservicepayment, business capital repatriation, other similar typebusiness obligations or personal capital repatriation. the use of your BsP Visa Debit Card to pay for goods and services outside of PnG is considered an overseas remittance. Under the Bank of Papua New Guinea Exchange Control Regulations, the PNGCentral Bank Act 2000 and the PNG Income Tax Act 1959 (asamendedfromtimetotime);

• ThereareBalanceofPaymentreportingrequirements which must be satisfied

• Businessentitiesandindividualsareprohibited fromremittingoverseasmorethanK500,000per calendaryear(orsuchlesserlimitasmaybe imposed by law) for non-import payments without a tax Clearance Certificate. As such, BSP is obligated to; monitor your card usage, makeenquiries into remittance activities, request supportingdocumentation, and ensure the timely completion andlodgement of prescribed forms. Failure to comply could result in your card services being suspended or withdrawn.

7.5 Using the Card at AtMs outside PnGVisa is a worldwide network through which Cardholders can withdraw cash and/or pay for goods and services using their Card.

ToaccesscashatoverseasATMs,selectthe‘credit’option,whenthe option is available. At other overseas AtMs you may be requiredtoselect‘cheque’option,whentheoptionisavailable.Where the overseas ATM has no account selection facility, theAtM will automatically select the Cardholders account if the Cardholder proceeds with the transaction.

7.6 transactions

7.6.1 Authorised transactionsYoumustensurethatyouraccounthassufficientfundsorcreditlimits in place to cover transaction performed using your card. All transactions need to be approved by BsP before they can proceed.

Forexample,ifacardholderusestheircardtopurchasegoodsorservices,priortoanytransactionbeingcompleted,themerchantinvolved in the transaction may obtain an authorisation for the transaction.


the purpose of this authorisation is to confirm that there are sufficient funds available for the transaction.This authorisationmay be completed at a later time such as for hotel accommodation and car hire.

We reserve the right to refuse a transaction done using the Card if thereareinsufficientfundsintheaccounttocoverthetransaction.

You agree that BsP can debit your Account with all transactions done using your Card.

You can authorise transaction by:

• usingyourCardaloneortogetherwithyourPIN,• presentingyourCardtoaMerchantandsigninga voucher or other documentation acceptable to us authorising the transaction• providingyourCardDetailstoaMerchantortoany otherpartytowhompaymentistobemade,either directlyorviaathirdparty,inamanneracceptableto BsP• arranginganelectronicdebit,suchasarecurring transaction or periodical payment to be paid directly from your Account.

WhenyouauthoriseaTransaction,youconfirmthevalidityofthetransaction.

7.6.2 Mismatched AuthorisationsSomemerchantsmayrequestconfirmationthatthereissufficientfunds in the account to meet the anticipated cost of goods and servicestheywillsupply(thisisacommonpracticeinhotelsandcar rental companies).

We treat this request as a ‘request for authorisation’. Once theauthorisation is made, the available funds are reduced by upto the amount anticipated by the merchant. this means the current balance may not indicate the correct amount until the authorisation is cleared.

When the goods and services have been supplied the merchant may request a subsequent authorisation for the actual costs. the subsequent authorisation amount may differ depending on the actual cost of the goods and services purchased.

7.6.3 Delayed Authorisationstransactions performed using the card may take a number of days to be processed and charged to the cardholder account. If we gaveanauthorisationfor thepurchaseorpayment, thecurrentbalance may be greater than the available balance.


Please consider this whenever reconciling the account statement and note we will only approve transactions against your available balance.

transactions performed using the card may take a number of days to be processed and charged to the cardholder account. Whenweauthoriseapurchaseorpayment,thecurrentbalancemay be greater than the available balance in the cardholder account.

7.6.4 Recurring transaction Youcan,atanytime,authoriseaMerchanttoprocessrecurringtransactions on your Account by providing your Card Details. BsP is not able to cancel a recurring transaction you set up with a Merchant unless you cancel the authority with the Merchant and the Merchant agrees to the cancellation.

To cancel such an authority, youmust notify theMerchant inwriting at least 15 days before the next transaction is due to be processed. If the Merchant does not comply with your request to canceltheauthority,youmust:

• sendBSPacopyofyourcorrespondencetoenable BSPtodisputetherelevantTransaction;or;• requestforcardtobecancelledbytheprescribed form and a new one issued

7.6.5 Reversing a transactionYou may be entitled to reverse the Transaction (charge back)where you dispute a transaction made on your Card by the Merchant.

If BsP is satisfied after investigation that you are entitled to reverseatransaction,BSPwillcredityourAccountfortheamountinitially debited for the transaction.

You or the Cardholder must immediately notify us of a disputed transaction. there are time limits imposed by Visa card scheme operating rules and if the Cardholder does not notify us within these time limits,wemaynotbeable to reverseaTransactionand the Accountholder may be liable for the transaction.

7.6.6 Liability for Unauthorised transactionsYou are not liable for losses resulting from Unauthorised transactions where:

a) it is clear that the Cardholder did not contribute to the loss;b) it is caused by fraudulent or negligent conduct by our employeesoragentsorMerchants;


c) itoccursbeforethecardholderreceivesthecard;d) it occurs after we have been notified by the prescribed fromofasecurityissuewiththeCardandPIN;e) it is a result of the same transaction being incorrectly debited more than once to the same account.

You will be liable for losses resulting from unauthorised transaction caused by you if:

a) you or the Cardholder unreasonably delay notifying us ofthesecurityissuewiththeCardandPIN;b) youortheCardholderengageinfraud;c) the Cardholder voluntarily provided their card and/or disclosed their PIn to someone including a friend or familymember;ord) the Cardholder fails to protect the Card and PIn.

You are protected under the Liability shift rule for any unauthorized transaction(s) should your Card details be compromised whileusing your Card on a terminal that is not eMV compliant or on a non 3D secure internet merchant.

7.6.7 Verified by Visa transactionsYou are not able to reverse a transaction authenticated using Verified by Visa unless BsP is liable as provided in your electronic Banking terms & Conditions .

8 FEES AND CHARgES

8.1 General Fees We reserve the right to impose fees and charges for the provision and operation of the Card. Information about our fees is available onourwebsite,www.bsp.com.pg.

We may waive fees under certain conditions. If we do waive a fee orstopcollectionofafeetowhichweareentitled,wehavenotwaived our right to collect that fee at a future time.

8.2 Fees & Foreign Currency Conversions for transaction Performed outside PnG

8.2.1 Currency Conversion and transaction Feestransaction fees and currency conversion fees apply to your Account for transactions made overseas. If the amount of the Transactionismorethanyouravailablebalance,theTransactionmay be rejected and no fees will be charged.


8.2.2 surchargesome overseas AtMs may impose a surcharge when you use their AtM to make a withdrawal. surcharges will not appear as a separateitemonyourAccountstatement,butwillbeincludedinthe total transaction amount shown.

Whereasurchargeisapplicable,youwillbepromptedbytheATMto either accept the fee or cancel the transaction. If you do accept the fee, the transaction will be processed and the surchargefee will be charged. If you do not accept the fee and cancel the transaction,thesurchargefeewillnotbecharged.

8.2.3 exchange Rates and ConversionsVisa will convert all transactions in accordance with its rules. transactions will either be converted directly to PnG Kina or will be first converted from the currency in which the transaction was made to Us Dollars and then converted to PnG Kina by Visa.

transactions performed overseas posted to your account may be different from the amount that was originally authorised.

this difference may be due to fluctuations in currency conversion rates between the date of the authorisation and the date that the transaction clears. the conversion rate used is a wholesale market rate selected by Visa from a range of wholesale rates one day before Visa processes the Transaction. In most cases,the conversion rate applied to refunds of a transaction will be different to the conversion rate applied to the original transaction.

9 STATEMENT OF ACCOUNT

You should keep all vouchers and transaction receipts given to you when using your card. You can use this to verify the transactions on your account statement. You must check your statement of account carefully and immediately notify BsP of any error or transaction you believe is an unauthorised or disputed transaction.

10 ENQUIRIES AND COMPLAINTS

If you need to make an enquiry or lodge a complaint regarding yourCardorPINoranymatterrelatingtotheuseofyourCard,please contact BsP using the contact details provided at the end of these terms and Conditions.

BsP will endeavour to address your enquiry or complaint immediately.


If for any reason, BSP is unable to do this, BSPwill take stepsto answer your queries or resolve your complaint within a reasonable time by giving you an expectation of the time when the matter can be resolved.

BsP will keep you informed on the progress of your complaint handling.

11 CHANgES TO THESE TERMS AND CONDITIONS

BSPreservestherighttovary,changeorwithdrawaproductorproduct brochure at any time.

BsP may alter these terms and Conditions at any time by giving notlessthan7days’noticetoyou,eitherby:

(i) directcommunicationwithyou(e.g.byletter,byemail, byfaxorbytelephone);or(ii) byanadvertisementinamajornewspaper.

Where theseTermsandConditionsare setoutonourwebsite,change will also be noted there.

You are deemed to have accepted any changes to the terms and Conditions through your continued use of the Card.

In the event you do not agree to any change to the terms and Conditions,youmustcontactandadvisetheBankimmediatelyin writing. the Bank may elect to close your account in the event you do not agree to any changes to the terms and Conditions.

12 CARDHOLDER INFORMATION

You may access your personal information held by BsP at any time by contacting BsP using the contact details provided at the end of these terms and Conditions. A fee may apply for this service.

It is your responsibility to ensure your personal information held withBSPisaccurate,completeanduptodate.

12.1 Disclosure of your Personal InformationUnlessprohibitedtodosobylaw,wemaydiscloseyourpersonalinformation to:

i. other organisations to help us to assess financial risk or torecoverdebt;ii. creditreferenceagencies;


iii. other members of the BsP Group including BsP advisers,consultantsorserviceproviders,anyof thebankssubsidiaries,branches,headoffice orrepresentatives;iv. anyauthority,regulatororgovernmentagencyinany jurisdiction as the Bank may in its absolute discretion considerappropriate,necessaryoradvisable;v. other organisations to assist us in compliance obligationsinrespectofsanctions,anti-moneys laundering,counter-terrorismfinancingandproceeds ofcrime;vi. the United state Internal Revenue service to assist us in compliance with our obligations under our arrangements regarding the Foreign Account tax ComplianceAct(“FATCA”)

12.2 Collection and Use of your Personal InformationBsP may collect and use your personal information:

i. to assist in providing information about a product or service;ii. toconsideryourrequestforaproductorservice;iii. toenableBSPtoprovideaproductorservice;iv. to tell you about other products or services that may beofinteresttoyou;v. to assist in arrangements with other organisations (suchassubsidiarycompanies)in relation to the promotion and provision of a product or service;vi. to perform other administrative and operational tasks (including,butnotlimitedtoriskmanagement, systemsdevelopmentandtesting,creditscoring,staff training,andmarketorcustomersatisfactionresearch);vii. topreventorinvestigateanyfraudorcrime(ora suspectedfraudorcrime);viii. asrequiredbyrelevantlaws,regulations,codesand external payment systems.

BSPwillnotcollectsensitiveinformationaboutyou,suchashealthinformation without your consent.

13 gENERAL MATTERS

13.1 Disruption of serviceCardholders should allow sufficient time to make Transactionsoverseas as a banking service may be disrupted on some occasions. A ’disruption’ is where a service is temporarily unavailable due to communication problems or where a system or equipment fails to function in a normal or satisfactory manner.


Where our equipment or system is unavailable for use or malfunctioning, our responsibilities will be limited to thecorrection of any errors on your Account. We will not be liable for any losses you incur caused by the failure of our equipment or systems to process a transaction or instruction.

13.2 Force MajeureTotheextentpermittedbylaw,BSPwillnotbeliabletoyouforanylossordamage(whetherdirectorconsequential),norbeindefault under these terms and Conditions for failure to observe or perform any of its obligations under these terms and Conditions for any reason or cause which could not, with reasonablediligence,becontrolledorpreventedbyBSP, including,actsofGod, natural disasters, acts of government or their agencies,strikesorother industrial action,fire, flood, storm, riots,powershortagesor failures,suddenandunexpectedsystemfailureordisruption by war or sabotage.

13.3 noticeBsP may give notice:

• Personallytoyou,inwhichcasethedateofdeliveryis the date on which you receive the notice• ByMail,wherebynoticeistakentohavebeengiven on the day it would have been delivered in the ordinarycourseofpost,ifBSPmailedittoyourlast known address recorded at BsP in respect of your Account• Electronicallytoyouremailaddress,orotherelectronic mailaddress,lastknowntoBSP• Toanypersonnominatedbyyoutoreceivesuch notices,documentsorinformation.

13.4 WaiverWhere BsP waives any rights or powers arising under these terms andConditions,suchwaivershallbeinwritingsignedbyBSP.AfailureordelaybyBSPtoexercise,orpartialexercise,ofarightor power under these terms and Conditions does not result in a waiver of that right or power.

Youmaynotrelyonanyconduct,representationorstatementbyBsP or its employees or agents as a defence to the exercise of a right or power conferred on BsP by these terms and Conditions.


Bank of South Pacific Limited Head OfficeP.OBox78, Section34,AllotmentPortMoresby121, 6&7,KlinkiStreet, NationalCapitalDistrict Waigani Drive, NationalCapitalDistrict, PnG.

ForanyqueriesontheseTermsandConditions,BreachofSecurityof your Card and PIn or General enquiries.

ALL CARD HOLDERSBsP Customer service CentreP: 180 2000 / 320 1212 / 70301212 or whenoverseas(375)3229842E: [email protected]

PRIORITy CLIENTS – gOLD & SILVER CARD HOLDERSBSP PriorityP: 3057700orwhenoverseas(675)3201959E: [email protected]

BSP FIRST PLATINUM CARD HOLDERS Personal Banker 320 1961P: 3057700orwhenoverseas(675)3201959E: [email protected]

ForVisaPlatinumConciergeServices+61(2)92350260

ForallenquiriesonBSPTravelCover,QBEAssist24/7worldwidemedicalandVisaEmergencyCashassistanceandClaimEnquiries,contact:

QBE Insurance (PNg) Limited, QBEBuilding,MusgraveStreet,POBox814,PortMoresby,national Capital District. P: (675)3212144F: (675)3214756E: [email protected]

Date post:	04-Feb-2022
Category:	Documents
Upload:	others
View:	5 times
Download:	0 times

VISA DEBIT CARD - Bank South Pacific

Documents