Viztel Speech Junction

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Last update on July 31, 2004

Visit us at www.hasibatit.com

Hasibat Information Technologies Co. K.S.C.C.

Hasibat Information Technologies Hasibat Information Technologies Co. (HIT) Co. (HIT)

• Began providing IT solutions and services in Kuwait & the region in 1983 under the name of Kuwait Computer Company (Hasibat)

• HIT was established in May 2004 as a Kuwaiti closed shareholding company with a capital of One Million Kuwaiti Dinars

• Hasibat was the First Publicly-Traded IT Company listed in Kuwait Stock Exchange

• Continue to grow in all directions– Revenue– Number of staff– Products & Markets– Strategic Vision and Mission

“To be the pioneer in providing IT solutions & services in the region”

Our VisionOur Vision

• Strong emphasis on Customer Satisfaction, Individual Initiative, Continuous learning and the pursuit of excellence.

• Minimum bureaucracy which results in faster and better service for our customers.

Our CultureOur Culture

Strong History Strong History andand Well Established Well Established Foundation Foundation

Distinguished Proven Methodology Distinguished Proven Methodology

Unique Professional Services Unique Professional Services

The Right Solution The Right Solution

Delivering Performance Delivering Performance

Business Know-how Business Know-how

Long-term Relationship with Customers Long-term Relationship with Customers

High Quality Project Management High Quality Project Management

On-going Support On-going Support

Leading Industry Partners Leading Industry Partners

Skilled and Certified Team Skilled and Certified Team

Understanding Market NeedsUnderstanding Market Needs

Why HITWhy HIT

Speech*JunctionSpeech-Enabled Auto Attendant

Speech JunctionSpeech Junction

Speech Speech TechnologTechnolog

yyUsing conversational dialogue or natural language to communicate with an intelligent computer system for:

InformationInformation

TransactionTransaction

CommunicationCommunication

Speech*JunctionSpeech*Junction

What is What is Speech*Junction ?Speech*Junction ?

Speech-enabled Auto Attendant & Info Retrieval System.

Equipped with Automated Speech Recognition (ASR) - Latest State-of-Art Technology.

Capable to “listen”, “recognize” & “differentiate” voice-prompted keywords.

Unattended callsUnattended calls due to due to unavailability of unavailability of receptionist. receptionist.

= INCREASE = INCREASE FRUSTRATIONSFRUSTRATIONS

Caller needs to Caller needs to remember / know remember / know telephone extensiontelephone extension of of the contacted the contacted personnel.personnel.= =

TROUBLESOMETROUBLESOME

Employee needs to Employee needs to inform all callers inform all callers upon upon changing changing extensionextension. .

= = HASSLEHASSLE

= LOST OF = LOST OF CUSTOMERSCUSTOMERS

Current Current Challenges Challenges

of of Phone Phone SystemSystem

Difficulties in Difficulties in retrieving retrieving voicemail / voicemail / unaware of unaware of voicemail voicemail when when out of office.out of office.= LOST BUSINESS = LOST BUSINESS

DEALSDEALS

Inappropriate Inappropriate call routing / call routing / transferring to wrong transferring to wrong personnelpersonnel. .

Speech*JunctionSpeech*Junction

Serve the Serve the organizationorganization 24 24 hours x 7 days a hours x 7 days a week, Include week, Include weekends & public weekends & public holidays.holidays.

Speech* Speech* Junction Junction OvercomOvercom

es it!es it!

Voicemail can be Voicemail can be checked from checked from anywhereanywhere with with Internet Internet connection.connection.

Accurate Accurate informationinformation delivery.delivery.

Direct call Direct call transfertransfer upon upon request via request via voice.voice.

Voice-Voice-activatedactivated – – Just need to Just need to know know && “ “saysay” ” the personnel the personnel name or name or information information categories !categories !

Speech*JunctionSpeech*Junction

FeatureFeaturess

Dissemination of standard company information Dissemination of standard company information (e.g. Address, Fax number, Product & Services.)(e.g. Address, Fax number, Product & Services.)

Call Routing

Voice Bulletin Board

Voicemail sent as E-mail

Voicemail recorded by callers is sent to personnel’s Voicemail recorded by callers is sent to personnel’s mailbox. Enable them to check anywhere & mailbox. Enable them to check anywhere & anytime.anytime.

Route calls to the relevant department or personnel Route calls to the relevant department or personnel using voice. using voice.

“Follow Me” feature Create outbound calls to personnel’s mobile phone Create outbound calls to personnel’s mobile phone

or external contact phone number. Stay in contact or external contact phone number. Stay in contact at anytime.at anytime.

Web Management Module Personnel can update information conveniently Personnel can update information conveniently

(e.g. phone extension, personal details, mobile (e.g. phone extension, personal details, mobile phone number.) phone number.)

Speech*JunctionSpeech*Junction

Additional Additional BenefitsBenefits Machine based ASR is ready to Machine based ASR is ready to

serve at all times.serve at all times. Reduce recruitment

headache !

Capable to handle up to 120 Capable to handle up to 120 simultaneous calls.simultaneous calls.

Web Management module allow Web Management module allow updating telephone directory updating telephone directory upon arrival of new employees upon arrival of new employees or organization restructuring or organization restructuring conveniently.conveniently.

Minimizes administrative efforts

Cut down endless list of Cut down endless list of options and response options and response promptly.promptly.

Provide central information Provide central information resource that can easily be resource that can easily be accessed over the telephone. accessed over the telephone.

Handle multiple calls

Efficient & time saving

Ensure level of telephone courtesy & service standard

Maintain desired telephone Maintain desired telephone courtesy and service standard courtesy and service standard with selected voice talent.with selected voice talent.

Eliminating mood swing & Eliminating mood swing & impolite answering tone on impolite answering tone on human operator / receptionist. human operator / receptionist.

24 hours x 7 days, inclusive of 24 hours x 7 days, inclusive of public holidays.public holidays.

Around the clock services

Greatly enhance corporate image

Speech*JunctionSpeech*Junction

Speech*Junction Speech*Junction SpecificationSpecification

Handle up to 120 simultaneous calls.

Support up to 70,000 distinct vocabulary & natural language processing.

Multiple language support : English, Cantonese, Mandarin, Bahasa Melayu (Malaysian), Korean, Japanese, Spanish, Arabic.

Compatible with all PABX & PSTN network.

Open-platform & building block approach to ease integration and reduce complexity.

Web Management compatible with major Internet browsers.

Speech*JunctionSpeech*Junction

Speech*Junction Speech*Junction CategoriesCategories

Speech*Junction Small & Medium Industries (SMI) Edition

Speech*Junction Enterprise Edition

Min of 2 ports, up to max of 8 Min of 2 ports, up to max of 8 ports.ports.

More than 8 ports, up to 120 ports.More than 8 ports, up to 120 ports.

Speech*JunctionSpeech*Junction

Speech*Junction Speech*Junction ArchitectureArchitecture

Speech*JunctionSpeech*Junction

What Callers’ Experience on What Callers’ Experience on Speech*Junction ?Speech*Junction ?

“You just say a few words and it does it.”

“It’s just like a real person.”

“Saves time because you don’t have to go step by step.”

“It feels friendly. When you push buttons, you are just using a machine.”

“Its very powerful, very convenient.”

“I didn’t expect it to have so many functions. With one phone you can do anything!”

Speech*JunctionSpeech*Junction

Speech – In the Public Speech – In the Public EyeEye

Business Week

““Speech Recognition… the Speech Recognition… the Next Big Next Big ThingThing””

Bill Gates, Microsoft

““Speech is not just the future of Speech is not just the future of Windows, but Windows, but the future of computingthe future of computing itself.”itself.”

InfoWorld, Feb 8, 1999

““Companies that do not believe that Companies that do not believe that speech is a strategic technologyspeech is a strategic technology are are making the same mistake made by making the same mistake made by companies just two years ago when companies just two years ago when they ignored the Internet.”they ignored the Internet.”

Speech*JunctionSpeech*Junction

About Viztel SolutionsAbout Viztel Solutions

is the leading voice and messaging systems provider in Asia Pacific, that specializes in the development and the deployment of communication systems and services for telcos and enterprises (Viztel's unique technology offering transcends across various wired and wireless channels MMS/SMS/PDA).

Founded in 1999 in Malaysia

APMITTA Award for Best Value Added Communication Technologies, 2001 (Asia-Pacific Multimedia Super Corridor Information Technology & Telecommunications Awards)

Awarded MSC-status in April 2000 (Multimedia Super Corridor - a world-first, world-class act - to help companies of the world test the limits of technology and prepare themselves for the future.

Thank Thank You ! !