3rd Customer Conference

Voluntas Housing

“Bringing the sector insight”

3rd Customer Conference When?

20th October 2011 Where?

The Studio, Birmingham What?

Generation Y and Digital Media - the end of traditional resident involvement?

The other side of the Mountain – A Contractor’s perspective on service improvement

Making dissatisfaction an “open and shut case”- managing customer feedback

3rd Customer Conference Who?

Voluntas customers and guests Speakers from Bromford, Peabody and Mears PLC

Why? Compelling content Networking Hear and share good practice

How much? Three spaces are free for customers Two spaces are free for guests