VPA Quarterly “ Howgozit ” First Quarter 2008 July 1, 2007 – September 30, 2007 Metric...

VPA Quarterly “Howgozit”

First Quarter 2008

July 1, 2007 – September 30, 2007

Metric Assessments of Key Operating AreasMetric Assessments of Key Operating Areas

Why Measure/Evaluate Data?

• “If you’re not keeping score, you’re just practicing”…..Vince Lombardi

• Metrics to assess “how we’re doing”– Outcomes, measures of merit, completed tasks– Identify areas that need training, better guidance or process

changes– ‘Continuous Process Improvement’, mission

accomplishment and institutional effectiveness– Provide the data assessment for Program Review at year’s

end

• Evaluate division level performance, where possible– “Nothing personal….. just business”!

• Feedback and data analysis are essential parts of the College Planning Cycle

Planning CycleOverview of SCC Planning Cycle

DATA EVAL

- SLOs/GELOs- Environmental Scans- Student Surveys- LRCCD Strategic Plan- Accreditation Standards- Effectiveness Reports- Metrics- Program Review

StrategicMaster Plan

Strategic Goals & Directions Set

Family of Plans

Objectives SetResource Needs

Defined

ResourceAllocation

PlanImplementation

1 Jul 20XX

FEEDBACK

Aug/Sep Sep/Oct Oct-Apr May/June

College Goals and District Strategic Themes Supported for 07-08 AY

• D-5. Organizational Effectiveness: Continually improve organizational processes in order to enhance the institutional effectiveness of the college and ensure fiscal accountability and integrity.

• C-5. Organizational Effectiveness: Review college organizational structures and functions to improve and design staff processes, for all classifications, including hiring, orientation, mentoring, training, evaluation, and exit processes, as measured by student and staff satisfaction surveys.

• C-6. Organizational Effectiveness: Prepare for the next accreditation self-study under the new standards by addressing the issues in the recommendations.

VPA Objectives for 07-08 AY‘Measures of Merit’…Quantifiable & Achievable

Classified Personnel (D-5/C-6)

• As part of the College’s Strategic Planning System, develop and implement the Classified Staff Management Resource Allocation Plan.

• Refine procedures for use of the People Admin system for personnel transactions. Track errors and issues and provide feedback to District HR.

• As part of the College’s Strategic Planning System, integrate classified personnel requirement requisitions into the division/unit planning system

• Continue to provide periodic training seminars/workshops to review/discuss business practices and procedures. Select topics based on assessment of error rate metrics and division requests.

Areas Measured

• Classified Staff -- several attributes• Spending rates and patterns• Business office transactions -- error

rates• College Store—Book Orders• Campus Operations -- several attributes• Measurement “standard” evolving to

become useful EVIDENCE– Necessary feedback for CONTINUOUS

PROCESS IMPROVEMENT– Green, yellow, red as appropriate

Classified Staffing Levels(less Child Development Center)

251.12 253.15241.07 245.85 247.25

238.97249.14 249.19

222.31222.86226.92230.67223.79226.40230.29229.05

278263 265 269

256269 269276

0.00

50.00

100.00

150.00

200.00

250.00

300.00

2001 2002 2003 2004 2005 2006 2007 2008 - 1stQtr

Authorized FTE Filled FTE Positions

91% 91% 94% 91% 93% 95% 89% 89%

Classified HiringYear to Date 9/30/07

31.1 30 36.8 29.8

0

10

20

30

40

Application Deadline Hiring Decision *

FY/07 FY/08 1st Qtr

* 8 Pending Hiring Decisions

Classified EvaluationsYear to Date 9/30/07

Division / Unit FY 2007

Evals on Time*

# Evals DueFY 08 / 1st

Quarter

# Evals DueFY 08 / 2nd

Quarter

# Evals DueFY 08 / 3rd

Quarter

# Evals DueFY 08 / 4th

Quarter

Number Percentage

President 1 1 100%PIO 0 0 100%PRIE 1 1 100%IT 4 4 100%CCR 1 1 100%

VPA 2 2 100%Business Office 3 3 100%Operations 8 4 50%Bookstore 3 3 100%

VPI 1 1 100%Davis Center 0 0 100%Downtown & W. Sac 1 1 100%

AVP- Rick Ida 1 1 100%AT 3 0 0%BSS 2 1 50%Business 2 2 100%LRC 5 5 100%SAH 2 0 0%

AVP- Julia Jolly 2 2 100%HFA 0 0 100%L&L 1 1 100%MSE 1 1 100%P.E., Health & Athletics 2 2 100%

VPSS 0 0 100%Counseling & Student Success 2 2 100%Matric. & Student Development 4 1 25%Student Services & Enrollment 9 5 56%

*On Time= Close-Out + 25 days90-100%= green70-89%= yellow69% or below= red

Evals on Time*

Administrative Services Training

4844

47

0

10

20

30

40

50

Sep-06 Mar-07 Aug-07

Number of People

• OCB Reports using Crystal Reports Website

• PeopleSoft Financial Information Website

• VPA Public Folder

• Information Sheets:– Requisitions/Purchase Orders– Blanket PO’s– Capital Outlay Purchases– Travel Authorizations– Budget Checking– Screening for Minimum Qualifications (Tem

Employees)– On-line Budget/Journal Entries

• Business Office Due Dates

• Boilerplates:– Paperwork Error– Item Failing Budget Check– Intent Correction

• NEXT WORKSHOP DATE: 7 Dec ‘07

29

18

0

5

10

15

20

25

30

Number of People

Eligible to Attend Attended

4.9

0

1

2

3

4

5

Feb-07

Overall Program Quality

Good

Classified New Hires OrientationNEXT ORIENTATION: 1 Feb ‘08

College Discretionary Fund (CDF) Burn Rate1st Quarter- 1 Jul 2007 - 30 Sep 2007

Division / Unit AppropriationsEncumbrance/Expenditures

PercentageBurn Rate

Indicator*

Division Burn Rate

President 43,341 1,996 5% i 25%PIO 22,472 7,034 31% 25%PRIE 32,414 6,193 19% 25%IT 27,992 16,544 59% i 25%CCR 7,152 1,383 19% 25%

VPA 15,460 732 5% i 25%Operations 357,245 160,418 45% i 20%

VPI 28,631 7,374 26% 25%Downtown 31,914 7,002 22% 20%West Sacramento Ctr 48,842 3,233 7% i 44%Davis Center 33,510 5,271 16% 20%

AVP- Rick Ida 25,129 7,338 29% 25%AT 126,714 26,297 21% 25%Business 38,902 16,800 43% i 10%LRC 276,810 69,666 25% 25%Allied Health 69,981 6,540 9% i 25%Science 105,862 42,843 40% 40%BSS 43,125 1,247 3% i 25%

AVP- Julia Jolly 25,895 2,858 11% i 25%MSE 32,425 904 3% i 25%HFA 73,724 9,502 13% i 25%L&L 42,212 3,015 7% i 20%P.E., Health & Athletics 139,678 60,603 43% i 25%

VPSS 22,715 294 1% i 25%Counseling & Student Success 99,753 15,263 15% 25%Matric. & Student Development - Matric Office 137,613 2,529 2% i 25%Matric. & Student Development - Cultural Awareness 20,558 1,696 8% i 25%Matric. & Student Development - Campus Life 18,658 3,562 19% 25%Matric. & Student Development - Voter Registration 10,451 0 0% i 25%Student Services & Enrollment - Admissions & Records 132,376 17,475 13% i 30%Student Services & Enrollment - Financial Aid 61,634 10,747 17% 10%

*Expected burn rate varies by division- 5% = Green- 10% = Yellow+/- > 10% = Red

Categorical Program Burn Rate1st Quarter- 1 Jul 07 - 30 Sept 07

Categorical OPR AppropriationsEncumbrance/Expenditures

PercentageBurn Rate Indicator*

Division Burn Rate

Regional Cons VTEA IB AVPI 10,000 1,180 12% i 25%Local Tech Prep AVPI 76,648 12,793 17% 10%VTEA AVPI 858,054 91,327 11% i 25%ATT AT 205,000 64,889 32% i 15%Staff Development IT 66,629 0 0% i 25%Allied Health Recruiting SAH 61,899 44,755 72% i 25%DS-VTEA Health SAH 300,000 123,387 41% i 25%SW Advisory Committee for Health Careers SAH 38,000 481 1% i 30%WIA Center for Nursing SAH 274,991 95,010 35% 25%EDP Statewide Health Care SAH 162,500 40,752 25% 25%Online Nursing Faculty Registry SAH 25,000 0 0% i 60%Health Occupation Prep & Ed (HOPE) SAH 332,962 25 0% i 25%FCCC-Wellpoint-Cntr for Nursing SAH 91,456 33,620 37% i 25%Emergency Fund -Cntr for Nursing SAH 10,750 0 0% i 25%MESA/CCP MSE 77,427 7,745 10% i 25%NSF Math Teacher Prep MSE 10,824 1,059 10% i 25%DSPS MSD 912,579 189,569 21% 25%DSPS - DHH Fund MSD 36,989 11,189 30% 25%Matriculation MSD 1,181,438 284,656 24% 25%TANF MSD 120,522 20,547 17% 25%CalWORKs MSD 623,438 121,100 19% 25%WorkAbility MSD 164,573 34,665 21% 25%Career Explor 7-8th Grade MSD 73,994 0 0% i 25%CAHSEE Prep MSD 498,856 672 0% i 25%Early College High School (Gates Foundation) MSD 173,400 412 0% i 25%CARE SSE 287,864 424 0% i 25%EOPS SSE 1,632,520 592,609 36% i 25%BOG BFAP SSE 745,650 142,271 19% 25%

*Expected burn rate varies by program- 5% = Green- 10% = Yellow+/- > 10% = Red

Instructionally-Related Fund (IR) Burn RateAs of 9/30/07

Division/Unit2008

AppropriationsPrior Year Carryover

2008 Total Budget Expenditures Percentage

Burn Rate Indicator*

Counseling 7,240 7,413 14,653 65 0%

Davis Outreach 600 469 1,069 413 39%

Downtown Outreach 200 100 300 0 0%

IR Reserve 4,330 25,062 29,392 0 0%

Financial Aid 500 683 1,183 0 0%

Humanities & Fine Arts 30,306 (5,877) 24,429 3,007 12%

Language & Literature 18,900 (1,784) 17,116 6,761 40%

Math Science Engineering 250 125 375 0 0%

Multicultural Activities 27,570 5,229 32,799 11,838 36%

P.E., Health, & Athletics 94,379 (2,048) 92,331 40,130 43%

Science & Allied Health 1,250 68 1,318 1,000 76%

Student Development 13,475 5,877 19,352 2,746 14%

West Sacramento Outreach 1,000 (188) 812 485 60%

Totals 200,000 35,129 235,129 66,445 28%

*Expected burn rate = 25% +/- 5% = Green +/- 10% = Yellow +/- > 10% = Red

Special Activities Fund Burn RateAs of 9/30/07

Unit Appropriations Expenditures Percentage

PRESIDENT 12,286 3,026 25%

Vice President Administration 10,350 0 0%

Vice President Instruction 18,165 5,192 29%

Vice President Student Services 22,000 4,253 19%

TOTAL 62,801 12,471 20%

Absence ReportsYear to Date 9/30/07

Division Submit'd 1st Qtr

Late 2nd Qtr

Late 3rd Qtr

Late 4th Qtr

Late Late Rate

Late Indicator*


President Totals 51 7 0 0 0 14%VPA 28 0 0% Bookstore 21 0 0%

Business Office 18 0 0%Operations 134 0 0%

VPA Totals 201 0 0 0 0 0%VPI 3 0 0%

Davis Center 6 2 33%Downtown & W. Sac 9 0 0%



AVP- Jim Comins 0 0 0%VPI Totals 267 13 0 0 0 5%

VPSS 3 0 0%Student Services & Enrollment 104 2 2%Counseling & Student Success 33 1 3%Matriculation & Student Development 56 1 2%

VPSS Totals 196 4 0 0 0 2%

TOTALS 715 24 0 0 0 3%

*Expected error rate =0%+/- 5% = Green+/- 10% = Yellow+/- > 10% = Red

IntentsYear to Date 9/30/07

Division Submit'd 1st Qtr Errors

2nd Qtr Errors

3rd Qtr Errors

4th Qtr Errors

Error Rate

Error Rate Indicator*


President Totals 1 1 0 0 0 100%VPA 0 0 0%


VPA Totals 8 3 0 0 0 38%VPI 0 0 0%





VPSS 0 0 0%Student Services & Enrollment 1 0 0%Counseling & Student Success 1 1 100%Matriculation & Student Dev. 11 4 36%

VPSS Totals 13 5 0 0 0 38%

TOTALS 37 13 0 0 0 35%

*Expected error rate = 0%+/- 5% = Green+/- 10% = Yellow+/- > 10% = Red

Travel AuthorizationsYear to Date 9/30/07


2nd Qtr Errors

3rd Qtr Errors

4th Qtr Errors

Error Rate





VPA Totals 4 1 0 0 0 25%VPI 4 0 0%





VPSS 4 1 25%Student Services & Enrollment 16 0 0%Counseling & Student Success 32 3 9%Matriculation & Student Dev 20 5 25%

VPSS Totals 72 9 0 0 0 13%

TOTALS 176 37 0 0 0 21%


Budget EntriesYear to Date 9/30/07

Division Submitted 1st Qtr Errors

2nd Qtr Errors

3rd Qtr Errors

4th Qtr Errors

Error Rate

Error Rate

Indicator*




VPA Totals 87 0 0 0 0 0.0%VPI 4 0 0%





VPSS 3 0 0%Student Services & Enrollment 3 0 0%Counseling & Student Success 1 0 0%Matriculation & Student Devel. 11 1 9%

VPSS Totals 18 1 0 0 0 6%

TOTALS 196 8 0 0 0 4%


RequisitionsYear to Date 9/30/07


2nd Qtr Errors

3rd Qtr Errors

4th Qtr Errors

Error Rate





VPA Totals 150 1 0 0 0 1%VPI 0 0 0%





VPSS 3 0 0%Student Services & Enrollment 12 2 17%Counseling & Student Success 12 2 17%Matriculation & Student Dev 54 4 7%

VPSS Totals 81 8 0 0 0 10%

TOTALS 554 26 0 0 0 5%


Textbook RequisitionsYear to Date 9/30/07

Received Completed

Advanced Technology 140 125 89%

Behavioral and Social Science 431 402 94%

Business 292 282 97%

Counseling 67 36 54%

Humanities and Fine Arts 480 376 78%

Language and Literature 364 326 89%

Learning Resources 24 16 70%

Math and Engineering 175 174 99%

PE, Health & Athletics 31 25 82%

Science and Allied Health 152 125 82%_________________________________________________________________________

Total Textbook Requistions 2156 1887 87%_________________________________________________________________________

90-100% = Green70-90% = Yellow69% or Below = Red

Division # of Sections

Waste Diversion ReportCY 2006 / 2007

0.0

5.0

10.0

15.0

20.0

25.0

30.0

35.0

40.0

Tons

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Goal

Mixed Recycle 10.8 9.4 10.3 11.6 10.8 9.8 17.4 13.6 9.4 10.3 10.3 9.4

Green Waste 2.2 0.0 6.5 2.5 1.6 2.8 4.7 2.6 1.2 3.0 8.5 4.7

Trash 21.8 17.0 18.7 17.8 19.5 33.7 18.7 23.2 18.4 20.2 22.1 22.1

% Diversion 37.4% 35.6% 47.3% 44.2% 38.9% 27.2% 54.2% 41.1% 37.5% 39.7% 48.2% 39.0%

Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-06 Nov-06 Dec-06

Copier UsageOct 06 – Sep 07

Department Make ModelOptimal

Impressions per Month

Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07

DUPLICATING (3 machines) Toshiba e-810 800K -- 1300K 332,012 353,587 262,424 487,517 389,337 254,947DUPLICATING (Walk-up) Canon IR600 30K -- 110K 151,019 117,993 99,479 113,618 177,209 113,554 85,099 80,698 42,097 61,579 20,121 81,027ADMISSIONS Canon IR2230 3K -- 32K 3,544 5,576 2,413 3,673 3,779 2,317 4,719 1,867 3,710 2,826 5,516 7,091ADV TECHNOLOGY Canon IR5570 30K -- 70K 24,184 19,510 18,679 25,680 26,361 22,308 17,506 14,091 11,118 13,256 7,254 58,411ALLIED HEALTH Canon IR400 5K -- 30K 36,913 35,820 14,864 21,074 30,495 25,019 25,417 34,663 15,263 32,758 38,474 85,325ASESSMENT Canon IR3300 10K -- 45K 1,039 2,559 7,166 6,027 4,113 3,746 4,151 3,520 3,358 802 2,122 1,219ATHLETICS-NORTH Canon IR400 5K -- 30K 9,517 13,794 4,689 10,018 4,904 6,524 10,509 13,369 5,625 5,127 7,378 25,990ATHLETICS-SOUTH Canon IR5000 30K -- 70K 17,800 22,507 13,874 13,954 12,780 11,194 12,532 11,560 7,437 6,565 7,675 23,503BEHAV & SOC SCI Canon IR5000 30K -- 70K 80,860 50,927 28,584 28,361 57,010 52,163 69,097 58,960 39,488 43,823 19,342 116,868BUSINESS Canon IR5070 30K -- 70K 36,062 32,956 25,499 20,625 40,620 37,707 32,941 32,030 13,536 20,924 10,515 49,202CAMPUS POLICE Canon IR3300 10K -- 45K 2,604 2,596 1,786 2,536 4,265 3,681 2,668 2,931 2,600 1,531 4,787 3,709COLLEGE RELATIONS Canon IR2200 3K -- 32K 1,241 622 926 1,496 9,702 2,129 476 1,680 628 948 1,213 2,008COUNSELING Canon IR6000 30K -- 110K 24,554 19,433 10,058 14,820 19,123 16,994 14,856 12,583 11,275 9,093 13,474 28,514DAVIS OUTREACH Canon IR6000 30K -- 110K 72,123 56,900 40,813 22,508 55,056 38,072 32,506 34,594 14,234 24,542 14,170 59,837HUMANITIES Canon IR5070 30K -- 70K 23,332 41,971 29,514 31,056 54,987 41,985 38,556 33,673 21,551 16,235 16,477 88,940LANGUAGE & LIT Canon IR400 5K -- 30K 70,820 58,380 35,868 26,754 17,406 33,783 65,427 52,825 27,347 39,531 20,579 130,390LEARNING RESOURCES Canon IR2200 3K -- 32K 6,805 5,823 5,475 4,408 7,967 6,093 4,728 4,833 2,141 1,654 3,621 16,728MATH Canon IR6000 30K -- 110K 61,364 48,411 49,613 38,584 62,823 47,747 41,401 51,023 36,107 58,005 27,181 96,897MATH/STATS/ENG Canon IR3300 10K -- 45K 29,382 23,794 23,102 15,750 28,444 24,095 20,726 22,280 8,108 10,954 8,187 34,351ONE STOP SHOP Canon IR400S 5K -- 30K 29,411 14,945 14,641 16,084 18,098 13,847 33,957 20,919 24,470 18,061 27,396 35,835OPERATIONS Canon IR3300 10K -- 45K 3,054 4,078 2,493 3,368 3,416 3,512 3,312 3,058 1,989 2,062 2,900 3,382ORIENTATION Canon IR3300 10K -- 45K 3,375 4,071 3,379 5,653 8,449 6,838 6,169 7,919 5,370 8,667 14,387 5,501SCIENCE & ALLIED HEALTH Canon IR5000 30K -- 70K 94,135 77,684 82,704 60,520 90,385 78,859 62,894 50,463 27,192 40,818 22,229 112,993STUDENT DEV Canon NP6560 3K -- 32K 52,217 36,658 23,769 37,272 20,622 21,244 18,932 27,501 25,069 20,189 28,025 8,297VP ADMINISTRATION Canon IR2200 3K -- 32K 1,484 817 753 914 1,176 940 1,214 1,275 1,159 1,285 976 982WEST SACRAMENTO Canon IR6000 30K -- 110K 25,390 25,720 18,412 1,948 33,917 22,228 23,646 26,733 10,978 17,515 10,220 54,923TOTAL 1,194,241 1,077,132 820,977 1,014,218 1,182,444 891,526 633,439 605,048 361,850 458,750 334,219 1,131,923

Within Recommended Usage or less< 10% Over / Under Max Usage> 10% Over Max Usage

SCC Building Summarya / o Sep 07

NameYear

Const.TotalOGSF

TotalASF 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Total Remodel /

New RemainingRodda Hall North 1975 61,894 36,421 - 152 1,014 1,088 7,995 285 3,023 1,807 2,014 - - - - 17,378 44,516Rodda Hall South 1975 61,002 34,781 - - - - 8,449 10,240 2,239 2,175 7,042 - - - - 30,145 30,857

Lillard Hall 1963 41,355 27,319 - - 2,236 1,125 1,214 1,200 6,250 - - - - - - 12,025 29,330Mohr Hall 1963 24,060 16,694 - - - - - - 693 - 11,848 - - - 25,604 25,604 0

Learning Resource Center 1998 81,168 56,388 81,168 - - - - - - - - - - - - 81,168 0Campus Operations 1966 5,817 5,122 - - - - - - - - 5,122 - - - - 5,122 695

Buisness 1970 50,455 29,217 8,218 154 2,512 - 628 2,315 1,944 - - - - - - 15,771 34,684Union Stadium 1990 5,612 5,116 - - - - - - - - - - - - - 0 5,612

South Gym / Student Center 1969 51,774 35,469 - 4,567 - 692 - - 1,075 316 625 - - - - 7,275 44,499Cafeteria 1939 20,504 14,723 - - - - 14,723 - - - - - - - - 14,723 5,781

North Gym 1937 35,354 29,179 - - - - - - - - - 35,354 - - - 35,354 0Hoos Pool 1953 23,063 17,837 - - - - - 15,869 - - - - - - - 15,869 7,194

Lusk Aero Center / Bookstore 1938 36,806 32,374 - - 16,709 - - - 8,175 - - - - - - 24,884 11,922Fischbacker 1939 11,757 8,464 - - - - - - - - - - 14,673 - - 14,673 0Auditorium 1936 67,074 46,429 - 585 - 279 - 10,000 - - - - - 54,240 - 65,104 1,970Technology 1957 15,005 10,429 - - - - - - 15,005 - - - - - - 15,005 0

Cosmetology 2005 9,984 7,786 - - - - - - - 9,984 - - - - - 9,984 0Student Services 1957 6,800 4,025 6,800 - - - - - - - - - - - - 6,800 0

Administration of Justice 1957 6,626 3,975 - - - - - - - 1,230 3,861 - - - - 5,091 1,535Temp 11 2005 1,544 1,345 - - - - - - - - - - - - Demo 0 0

Child Dev Ctr 1992 15,724 12,115 - - - - - - 5,729 - 2,114 - - - - 7,843 7,881Softball Storage Facility 2002 623 393 - - - 623 - - - - - - - - - 623 0

Temp 2 1963 2,880 2,614 - - - - - - - - - - Demo - - 0 0Temp 3 1965 2,880 2,477 - - - - - - - - - - - - - 0 2,880Temp 4 2005 1,446 907 - - - - - - - - - - - - - 0 1,446Hangar 1967 7,800 7,384 - - - - - - - - - - - - - 0 7,800Temp 5 1995 960 899 - - - - - - - - - - - - - 0 960Temp 6 1976 960 886 - - - - - - - - - - - - - 0 960

Reprographics 1998 5,262 4,361 5,262 - - - - - - - - - - - - 5,262 0Temp 7 1976 960 883 - - - - - - - - - - - - - 0 960Temp 1 1980 5,201 4,049 - - - - - - 2,666 - - - - - - 2,666 2,535

Hughes Stadium 1929 61,456 42,885 - - - - - - - - - - - - - 0 61,456Parking / Police Facility 2007 549,835 0 - - - - - - - - 549,835 - - - - 549,835 0

Davis Outreach Ctr 1982 10,401 6,968 - - - - - - - - - - - 19,000 - 19,000 0Downtown Outreach Ctr 1980 5,100 3,191 - - - - - - - - - - - - - 0 5,100West Sac Outreach Ctr 1999 8,347 5,415 - - - - - - - - - - 25,000 - - 25,000 0

- - - - - - - - - - - - - 0Remodel 1,297,489 518,520 101,448 5,458 22,471 3,807 33,009 39,909 46,799 15,512 582,461 35,354 39,673 73,240 25,604 1,024,745 310,573

NewDemo

Summary & Closing Thoughts

• Process improvement, better service is the objective– Metric data provides the feedback loop that lets us

target the improvement effort– Essential input for Program Review

• Additional training sessions planned…at least one per semester– Informational “how-to” papers developed and kept

online (VPA Public Folder for now)– Additional measurement areas in the works

• Integration with College Strategic Planning System is essential and underway

• Your FEEDBACK is important and welcomedYour FEEDBACK is important and welcomed

Remember….”nothing personal….it’s just business”

• Metric measures aimed at continuous process improvement

• ‘Evidence’ critical for feedback loop

• Integration with College Strategic Planning System

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