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2 2012, Confidential, Pegasystems Inc.

Goals for this session

Understand Pegas direction with PRPC Faster, Better Easier No headaches! Platform for customer centric applications

Thought Leadership Your customers rely on you to help them understand

What impact will Pega have?When should I upgrade?

How will using Pega save me money and help me profit?

Become indispensable with your Pega customers

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PRPC 6.3 Goals and Delivery

Better overall performanceImproved case managementState-of-the-art visualizationBusiness user DCO and project management

Pega Mobile in productionPredictive analyticsImaging and scanningFaster, easier development

First look at PegaWORLD 2012Released 10 September 2012

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Does PRPChandle Mobile,Social, Cloud,

Analytics, Big Data,Visualization,

Case Management,Scanning,

User Experience,eLearning?

Yeah. Wegot that.

PegaWORLD 2012 Messaging

This new release revolutionizes how our clients intelligently automate work and serve customers

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Better overall performance

Engine changes: application-centric cachingFaster search queries: streamlined APIRedesigned reporting engine: faster queries,

simpler setup, new chartsFaster UI: refactored classes and JIT fetchesFaster analytics: engine improvements and

support for high-speed batch

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Pega Case Management

Pega is ranked #1 in Case ManagementCustomers see us as a case solution , not a tool Claims Management, Collections, Fraud Investigation,

Range of work from structured to ad hoc processes

Easy to use, visual case design toolsComplete set of case management features Rich case hierarchy : sub-cases, content, parties, calculations Attachments , content integration, events

Portals for managers, owners, and case workers

New Case Management Gallery and FederatedCase Management

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What is it? Whats the value? Case Management Gallerycomplements the popular UI GallerySample case management applicationSample flows, flow actions, and sections

Saves time during development byallowing you to examine working samplesPromotes reuse by making it easier tofind the product features you need

Case Management Gallery

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What is it? Whats the value? Business managers collate andcombine multiple case managementwork streams into a unified whole

Bridge work silos by creating, tracking andsharing case work across systems Case managers maintain local oversight,support for adaptive and unstructured work

Federated Case Management

Service

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Federated Case Handling

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What is it? Whats the value? Improved reporting: Mobile reportformats; easier and faster reportbuilding and editing; higher performance

Participants and managers enabled for role-specific information sharing, sospeed and quality of decisions isimproved dramatically

State-of-the-art Data Visualization

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What is it? Whats the value? New chart editor, with new types (funneland pyramid charts) and drill-down eventsHTML5-based chartsHigh performance with large data sets

Broad range of dynamic reports availableWorks across all browsers and platforms(including mobile)Excellent responsiveness for all users

State-of-the-art Data Visualization

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What is it? Whats the value? No HTML, No CSS, No JavaScriptDramatically improved performanceGenerates HTML5

Rich, interactive, responsive webexperience with no coding needed Easy to change, Cross-browser, easy reuseThe future of Web business apps!

Powerful Auto-generated User Experience

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What is it? Whats the value? Generate properties, flow actions, andsections from a single tabConfigure properties, pages, and page listsCreate expressions directly from a field

Business users can automaticallygenerate and update the data model,user interface, and process from asimple screen

DCO Advanced Fields Generation Automatically generate more of your app

from a simple form without writing a lineof code or jumping between rule forms

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What is it? Whats the value? Edit, copy, delete, or document aspecification directly from the casedesigner or specification landing pages

Allows you to perform common actionson specifications without needing to runa wizard or open a rule form

DCO Simplified Specification Management

Edit directlyinline or use

MS Word itsyour choice.

Generatedocumentationwithout running

a wizard

Case Designer Specifications tabprovides convenient, contextual

access to specifications

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What is it? Whats the value? Define your app with the right peopleStart from an existing FrameworkControl your project documentation

Use DCO to speed project start andmanage project changesTailor the experience for differententerprises, languages and audiences

DCO Other New FeaturesInvite

Collaborator

Build onFrameworks

Better

DocumentationWizard

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What is it? Whats the value? Discovery Map controls initialbusiness design and modelingDefine/Import project requirementsand estimate effort directly

Directly model/view business requirementsand processes at any level of detailPromote requirements to project tools(project management, test, agile design)

DCO Seamless project management

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What is it? Whats the value? Link directly to Project ManagementFrameworkControls in PMF for Agile development

Project artifacts directly tied to BPMartifacts for visibility and accountabilityTools support modern agile methods

PMF Seamless project management

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Support for MobileFirst-Class Pega Experience Participate, Collaborate, and Monitor Specialize to Mobile (focused UI and tasks) Mobile capabilities (real-time notify and interaction)

No compromises Mobile Experience Native UI and gestures, including touch Mobile work patterns social, collaborative, expert-driven Native hardware (GPS, camera, voice, etc) All form factors phone and tablet

Touch points with Customers Customer interactions , not work objects

Use decisioning and intent to provide value

Easy Developer Experience Available on major platforms iOS, Android, RIM No additional development or deployment

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What is it? Whats the value? Mobile support for dynamic reports andlocalized portalsSupport for mobile features: camera,geo-location, voice record

Pega extends any app to mobile platformsPega Mobile supports new ways of doingfield work: investigations, incidentmanagement, customer and patient care

Pega Mobile in Production

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What is it? Whats the value?

Survey

Pega Pulse for context, attachments, actionsIntegrate with Social ChannelsFeedback, Survey, Tagging, Following,Narrative, Groups, Communities

Handle collaboration and crowdsourcingExtend Pega apps into Facebook, Twitter,LinkedInMake social engaging to collect information

Pega Social Capabilities

K M

Tagging Following

Narrative

Groups

RSS Feeds TagCloud

BizEvents

Social ChannelsCollaboration

Pega Pulse

Chat

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What is it? Whats the value? Tag searching and seeding provideconnections within and between cases

Better case handling and customer satisfaction through knowledgemanagement

Case Tagging

Quickly and easily taga case with

meaningful keywords

Configure your application to

automatically promptwith a default list of tags

Choose from one of the defaults, atag entered by another operator, or

a enter new tag all together

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PRPC:The Only Unified PlatformFor Developing Business

Applications

Presence- and Context- AwareIntelligent business operations platform supports multi-channel solutions

Back OfficeFront Office

WebMobile

Facebook/Social

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What is it? Whats the value? Unified Predictive / Adaptive decisioningAdaptive Analytics - quantify withoutstatisticiansBig Data with Hadoop integration

Everything defined by the business in oneplace: strategies, propositions, propensitiesEasily define outcomes, calculate behaviorsExecute your Next Best Action Strategies

Predictive analytics

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Integrate Predictive Models with Adaptive Learning

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Adaptive Performance Tracking

Adaptive Model PAD AdaptivePredictive Model

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Integrate Predictive Models with Adaptive Learning

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Adaptive Performance Tracking

Adaptive Model PAD Adaptive

Tipping point:Adaptive modeloutperforms thepredictive model

Tipping point:A new predictive

model is created anddeployed

Predictive Model

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What is it? Whats the value? Overlays display process metrics andstatistics in contextSaves and actions up to 7 times faster Simple, intuitive styles and actions

Identify bottlenecks and optimize your business processes using processoverlaysFaster, easier to use process modeler

Process Modeler Enhancements

Overlays displayuseful metrics and

statistics

6.2sp2

6.3 (loweris faster)

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What is it? Whats the value? Check out to a branchPrivate check-outs directly intoavailable branches

Simplifies branch development withone-click creation and check-outFlexible testing and debugging withlater commit to the dev branch

Branch and Merge EnhancementsToolbar icon to check a rule from

production to a development branch

Pick a developmentbranch visible to yourapp and start editing

For private check-outs,check the rule into unlocked

source or branch RuleSet

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Additional features in 6.3Many additional reporting and visualization changes

Many additions to UI controls , UI gallery, UI events, branding

Guardrails landing page and warnings

Additional Designer Studio improvements for faster, easier development

Extensions to Declare Pages for integration, editing

Pega Document Scanning New control for cross-browser multi-page scanning and PDF generation Can be used with any TWAIN or ISIS compliant scanner

Pega Image Viewer New control for cross-browser viewing of TIFF and other image formats

Many enhancements to upgrade process

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Additional Resources

Pega.com changes Case Management:

http://www.pega.com/products/case-management

Mobile: http://www.pega.com/products/bpm/mobile

Detailed 6.3 features deckUpdates on PDN

http://pdn.pega.com/DevNet/Announcements/Announce63/index_63.asp

Contact Stephen ZiskStephen.zisk@pega.com

http://www.pega.com/products/case-managementhttp://www.pega.com/products/bpm/mobilehttp://pdn.pega.com/DevNet/Announcements/Announce63/index_63.aspmailto:Stephen.zisk@pega.commailto:Stephen.zisk@pega.comhttp://pdn.pega.com/DevNet/Announcements/Announce63/index_63.asphttp://pdn.pega.com/DevNet/Announcements/Announce63/index_63.asphttp://www.pega.com/products/bpm/mobilehttp://www.pega.com/products/case-managementhttp://www.pega.com/products/case-managementhttp://www.pega.com/products/case-management

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Questions and Answers