YouSee BusinessPartner Conf.Product Roadmap Presentation

Jojo Abundancia

Solutions Manager

Reference Architecture for the Future

Business User

Collaboration & Interaction Applications

Intelligent Access & Enterprise Application Integration

Communication Infrastructure

Core Communication Services

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Delivered on Foundational Avaya products Today

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User CollaborationUser CollaborationUser CollaborationUser Collaboration

Communications InfrastructureServers, Gateways, Virtualization, Networks

Communications InfrastructureServers, Gateways, Virtualization, Networks

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagementIntegrated

Management

Voice & Video Telephony

Voice & Video Telephony

Communication Manager

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Web

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Group CollaborationGroup CollaborationGroup CollaborationGroup Collaboration

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Interaction SolutionsInteraction SolutionsInteraction SolutionsInteraction Solutions

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Ava

ya IQ

FY 09 1st Half Focus: Aggressively Drive Value for the End User

Enable businesses to do more while lowering costs • Increase end user productivity with one-X access applications, common presence across modes• Show value of the end to end Avaya UC portfolio by enabling end user capability to control conferencing and messaging • Reduce travel & operating costs, bring conferencing in house with scalable, easy to use collaboration tools

Make products easy to• Buy – All Inclusive bundles to simplify licensing and economically drive adoption • Use – UC Knowledgebase to enable quick and easy access for end users to maximize productivity from one-X access applications

Enable businesses to do more while lowering costs • Increase end user productivity with one-X access applications, common presence across modes• Show value of the end to end Avaya UC portfolio by enabling end user capability to control conferencing and messaging • Reduce travel & operating costs, bring conferencing in house with scalable, easy to use collaboration tools

Make products easy to• Buy – All Inclusive bundles to simplify licensing and economically drive adoption • Use – UC Knowledgebase to enable quick and easy access for end users to maximize productivity from one-X access applications

FY 09 2nd Half Release: Enable Business Productivity and Operating Expense Reductions

Add value with new capabilities while leveraging existing investments and integrating into the customers environment

• Increased scalability with smaller footprints and lower energy requirements in Communications Manager, Messaging, and Branch• Core communications packaged for scalable, consolidated and easier to manage deployments in Communications Manager “Next Generation”• Messaging enhancements for large, multisite customers• Cost effective, survivable very small branch solutions

Video to increase worker collaboration while reducing travel expenses• For all: In high definition group experiences and for the desktop user

Add value with new capabilities while leveraging existing investments and integrating into the customers environment

• Increased scalability with smaller footprints and lower energy requirements in Communications Manager, Messaging, and Branch• Core communications packaged for scalable, consolidated and easier to manage deployments in Communications Manager “Next Generation”• Messaging enhancements for large, multisite customers• Cost effective, survivable very small branch solutions

Video to increase worker collaboration while reducing travel expenses• For all: In high definition group experiences and for the desktop user

IntegratedManagement

IntegratedManagement

Multimodal Session ManagerMultimodal Session Manager

ApplicationEnablementApplicationEnablement PresencePresenceCommunication

ManagerCommunication

Manager

Avaya Aura™

Scalable voice & video foundationSIP + Presence + Web ServicesOpen multi-vendor integrationMidsize to largest enterpriseSingle-site, branches, multi-site

Easy to purchase, install andmanage holistically

Evolutionary path protectingexisting investments

Comprehensive support and remote management services

Avaya one-X®

UC All Inclusive

2Q09 cal.

Avaya Aura

Revolution in Communications Architecture

Flexibly connect users, applications and systems enterprise-wide

EnterpriseNetwork

CollaborationApps Video

AppsBusiness

Apps

AvayaNew York

AvayaLondon

NortelHong Kong

SiemensFrankfurt

Contact CenterMumbai

CiscoRome

Contact CenterChicago

Usersanywhere

AppsIntegratedAvaya

<New Name>New York

AvayaLondon

NortelHong Kong

SiemensFrankfurt

Contact CenterMumbai

CiscoRome

Contact CenterChicago

Data CentersData Centers

SIP Trunking

Avaya Aura Session Manager

• High tech firm with retail outlets using now to load balance traffic and centralize administration, looking toward adding applications.• Multi-national bank using to consolidate administration and to save costs.• Heavy equipment vendor using to bring multi-vendor infrastructure under a common routing and administration plan.

Avaya AuraTM Session Manager Reducing costs while Simplifying Communications

Session Manager (Q3) •Centralizes dial plans•Policy based session routing•Load balances sessions•Sequences calls for the user•Apps deployed by users•Scales across geos & to 250,000+

Session Manager (Q3) •Centralizes dial plans•Policy based session routing•Load balances sessions•Sequences calls for the user•Apps deployed by users•Scales across geos & to 250,000+

Communication Manager

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagement

IntegratedManagement

Voice & Video Telephony

Voice & Video Telephony

Session Manager

Communication Manager

Communication Manager

SIP TrunksSIP Gateways

CM Branch Edition

(Distributed Office)

CM Branch Edition

(Distributed Office)

SIP

SIP

SIP

SIP

WAN and

PSTN

Multi-vendor PBXs

Communication Manager

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagement

IntegratedManagement

Voice & Video Telephony

Voice & Video Telephony

Communication ManagerCommunication Manager

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagement

IntegratedManagement

Voice & Video Telephony

Voice & Video Telephony

Session ManagerSession Manager

Communication Manager

Communication Manager

Communication Manager

Communication Manager

SIP TrunksSIP Gateways

CM Branch Edition

(Distributed Office)

CM Branch Edition

(Distributed Office)

CM Branch Edition

(Distributed Office)

CM Branch Edition

(Distributed Office)

SIPSIP

SIPSIP

SIPSIP

SIPSIP

WAN and

PSTN

WAN and

PSTN

Multi-vendor PBXs

Beta Testing well Underway

Avaya Aura™ Packaging and Pricing

Avaya Aura™ EditionsSoftware* – all hardware and support is additional

BranchEdition

StandardEdition

EnterpriseEdition

Avaya Aura™ Communication Manager Branch 2.0

Standard 5.2

Enterprise 5.2

Avaya Aura™ Session Manager (new) 4Q09 cal. +$50k / Instance

Avaya Aura™ System Manager (new) 2Q10 cal.

Avaya Aura™ SIP Enablement Services

Avaya Aura™ Communication Manager Messaging (Built-in, can also add Modular Messaging)

Branch

500 users included

500 users included

Avaya Aura™ Application Enablement Services - CTI

Branch

+ $ licenses

+ $ licenses

Avaya Aura™ Application Enablement Services - UCExtension to Cellular

and IP Softphone available.Consider

Standard/Enterprise Edition for full UC All

Inclusive

Avaya Aura™ Presence Services

Avaya one-X® – UC All InclusiveAvaya one-X® Mobile, Avaya one-X® Portal, Avaya one-X® Communicator, Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular, VPNremote deskphone license

+$50 / User

Avaya Integrated Management (as appropriate for Edition)

List price US$ depending on volume Bundles for S8300/S8400 also available

$100/user $165-320/user $265-420/user

Global GAMay 2009

- included - included - available for fee * - see back-up slides for details - available for fee * - see back-up slides for details

Sales Training – not for customer use with pricingProvide a full quote with hardware, support, and any additional applications

Sales Training – not for customer use with pricingProvide a full quote with hardware, support, and any additional applications

What’s in it for Mid-market?

Communication Manager 5.2 CM Messaging on S8510 up to 2400 users New modular G430 gateway for up to 150 users New low-cost SIP gateway survivability choices for small remote locations ESS capability for S8400 extends value of that platform New 96xx phones – especially the cost-effective energy-efficient 9620L UC All Inclusive – UC for just $50 per user with Standard Edition HP ProCurve Alliance for networking solutions

Contact Center Express 4.0 Unified multimedia inbound, outbound, reporting & desktop up to 300 agents

While new architecture capabilities like Session Manager tend to start with more strategic customers, they provide vision and move down-market rapidly

This next generation release also has many immediate mid-market benefits

2Q09 cal.

March 09

HP ProCurve ONE Alliance with Avaya

Available today!

Cost-effective choices for customers

Fastest growing networking vendor

Fully voice-ready and tested with Avaya communications solutions

Design, implementation and support from HP Technology Services Network Solutions Group

January 2009 ONE Alliance: development of Avaya solutions running on ProCurve zl Linux module (available late 2009)

Now

Avaya AuraTM Communication Manager 5.2

Increased SIP scale (18,000 /server)

Smaller footprint configurations driving lower TCO

• S8730 connect to G.248 gateways• New midsize configurations in 2H09

New gateway choices• Modular G430 gateway (to 150 users)• Small branch survivable SIP

gateways and phones (~10 users)

CM Messaging on S8510 (to 2400)

ESS capability on S8400New 96xx phones

Ongoing evolution of rich capabilities– Straight-forward upgrade– Can be deployed as-is with new Presence,

Multimodal Session Manager and other capabilities added as needed

– Continue to deploy with Avaya S8xxx servers, Gxxx gateways and all phones

– New choices for all branch sizes

Video as easy as a phone call – Integrated control of Avaya one-X®

Communicator, Polycom and Tandberg

New extended architecture– New “SIP-ISC feature server” integration with

Multimodal Session Manager– SIP integration of many CMs, third-party

PBXs, central trunks

NewFeatures

G430 with modular expansionG430 with modular expansion

Small branch Small branch survivable SIP survivable SIP

gatewaygateway

2Q09 cal.

CUSTOMER FACINGSTORES & BRANCHES

• Packaged branch solution for 2–360 users

• Applications to improve customer experience

• Easy central management• Fast rollout to thousands

of uniform branches• Low TCO + growing ROI

• Small to large branches 10-450 users

• Scalable gateways• Advanced survivability• Central UC apps• Contact Center agents

at the branch • Strong ROI

• Very small branches 2-10 users

• New low cost SIP gateways (AudioCodes)

• Cisco ISR SIP interoperability

• Basic Survivability• Central UC apps• Low TCO

Intelligent Branch Solutions

Branch EditionBranch Edition Standard EditionStandard Edition Enterprise EditionEnterprise Edition

BACK OFFICE / KNOWLEDGE WORKERS

NewFeatures New New

G430

Avaya AuraTM Communication Manager Branch

Increased scale (2,000 branches)

Addressing more branches• G450 gateway support (to 360 users)• New CALA, EMEA, APAC features

Connect to Contact Center• SIP/CTI from branch allows screen

pop and end-to-end reporting

More flexible phone support• Digital Phones, 2410, 2420• 96xx H.323, 4690 conference phone

Additional key-hybrid features

Flexible SIP branch solution for all sizes of customer facing stores and branches

Easy migration from existing systems– Full key/hybrid features supported– Start stand-alone and centrally manage; connect

to enterprise when WAN is ready

Low TCO, central management – Fast roll-outs for uniform branches– Rapid announcement, configuration and routing

changes across stores/branches– Enterprise dial-plan– SIP trunking for branch and/or centralized

Customer and employee applications– Retail store partners and apps, mobility– Connect branch to contact center – Add centralized Voice Portal speech and video

apps to automate routine interactions– Add centralized Modular Messaging

2.0 releaseNew

Features

Multimodal Session Manager integration

in test, will be publicly announced

by 4Q09G450 support for G450 support for

CM Branch CM Branch

2Q09 cal.

Avaya one-X® Agent

• IP Agent replacement• Dynamic User Interface is easy to learn

and use• Designed for multi-

media including video

• Agents easily handle multiple concurrent work items

• Increased virtualization options extend centralization and security

• Quick and easy access to other agents, supervisors, and experts

• Simplified administration of roaming profiles

• Flexible connectivity, deployment options for in-office and remote

ShippingNow

Improves productivity

– Enhanced call handling features compared to a telephone

– Screen-Pop using customer contextual data

– Supported by reports off Avaya Call Management System (CMS) and Avaya IQ

Increases first-call resolution

– Broadens participation via integrated presence-based IM with recording and control

– Increases collaboration and reduces transfers

Lowers operational costs– Remote agent configuration expands the agent

resource pool, improves agent retention, and facilitates business continuity

– An easy-to-use, consistent user interface made for both in office and remote users lowers agent training costs

Avaya Unified Communications All Inclusive“It’s all in the box”

VPNremote

Extensionto Cellular

Avaya one-X®Mobile

Avaya one-X®Portal

Microsoft OCS Lotus Sametime

Increase user productivity

Increase customer focus

Increase business agility

Improve operational efficiency

Reduce business risk and provide business continuity

Lower communication costs

Lower TCO for IT

Business Benefits

Introduced4Q08 cal.

Avaya one-X®Communicator

Move to latest CM and easily deploy market-leading UC ($0 or $50 /user)

The right tools for each person’s role (per UC Consulting methodology)

Continuous User Experience InnovationSIP 2.2 Phone API

User interface customization - Currently this is done as a custom Rapid Response or Web XML solution making it unrepeatable and a drawn out customer engagement leading to reduced customer satisfaction.Avaya SIP architecture has the capability to create a native Hospitality Skin that can be customized in the field by CSI or customer IT departments.

TodayToday

SIP 2.4 Phone FW CM Integration: Auto intercom, dial intercomCustomizability with downloadable ring tonesMore Language Support

– Hebrew, Korean text input– Arabic, Hebrew, Korean Display

Survivability with failover to – LSP or ESS with full functionality– Audio codes gateway with reduced

functionality.Enhanced logging to improve maintenance

The Right Phone for Every Job

Avaya 9670G color touch-screen– One-touch access to people, information and

tools – just scroll and point– Access to contacts, weather, world time,

calculator, QWERTY keyboard, and more– Just the right number of buttons – High quality audio and speakerphone– Built-in Bluetooth, share mobile headsets– Green PoE leadership: class 2 power

Avaya 9620L– Cost effective, TCO: unique class 1 power

Avaya 9650C, 9620C – Color at every price point (now for 5 96xx models)

Phone software productivity features– MyPhone USB, photo display, ring tones,

answer/hold, enhanced call log, edit-dial

New

May

NowNow

Now

Costs Down - Effectiveness UpUC for Mobile Worker Solution Put the Business User in Control

– End user can configure call blocking rules (ie, which callers ring through vs. which go to messaging -- and when)

– Set up to five forwarding numbers without IT administration (previously required in older versions)

Intuitive, Easy-to-Use Smartphone-Style UI– Visual voice mail representation of Modular Messaging mail box– Click-to-dial from call log & contacts

Partners Extend Value: Divitas Networks - Mobile Client & Middleware– Mobile users requiring both cellular & WLAN connectivity enjoy core CM telephony capabilities (e.g. MWI, call forwarding)– Use of WLAN eliminates use of cellular minutes

• Mobile Worker Assessment • Design, Integration &

Deployment • Remote Diagnostics• Technical Support• SS + Upgrades

• UC Standard Edition Extension to Cellular Avaya one-X ® Mobile Avaya one-X ® Portal

• Avaya one-X® Speech • MM / Speech-to-Text

Avaya Products Services DevConnect Partners

• Divitas Networks• Mutare Applications• Nuance Applications

Delivered by aReference Architecture for the Future

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User CollaborationUser CollaborationUser CollaborationUser Collaboration

Communications InfrastructureServers, Gateways, Virtualization, Networks

Communications InfrastructureServers, Gateways, Virtualization, Networks

Session ManagerSession Manager

ApplicationEnablementApplicationEnablement PresencePresence

IntegratedManagementIntegrated

Management

Voice & Video Telephony

Voice & Video Telephony

Communication Manager

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Group CollaborationGroup CollaborationGroup CollaborationGroup Collaboration

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Interaction SolutionsInteraction SolutionsInteraction SolutionsInteraction Solutions

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Ava

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Group CollaborationGroup Collaboration

• Increased Messaging, Conferencing, and Video Scalability

• Survivable SIP

• Deeper Microsoft and IBM Integrations

Avaya Modular Messaging 5.0

• Multi-vendor multi-site centralization with SIP gateways• Dial-plan flexibility• Mailbox length now 50 digits

• Multimodal Session Manager ready• Now on powerful S8730 server• Or software-only option (MAS)

• Business user features• Up to 5000 caller applications• Simpler zero out options• Auto message playback (Aria TUI)

• Full Domino and Exchange support in 5.1 (3Q09 cal.)

• Enhanced serviceability, security

Modular Messaging Leadership– Flexible, proven, high-scale solution– Over 5 million users served so far– Superior redundancy and failover– Easiest evolution to UC for over 100 million

Octel and Intuity AUDIX users– Powerful one-X® speech included*– Speech-to-text from Mutare/SpinVox*– Visual voicemail from one-X® clients– High security, restricted client choices

Multimodal Session Manager enhances SIP-based Modular Messaging deployments

– Central SIP management, load balancing, active/active geo-redundant core, route around failures, enterprise-wide call admission control

NewFeatures

* Speech in English

ShippingNow

Messaging Migration Incentive Program (MMIP)Up to 50% off for qualified migrations

Video Conferencing Delivers Proven ROI and Enriches Communications

Video Conferencing Now – Q3Easy to use video conferencing provides alternative to travel costs. Enables business users to drive project speed & customer response. (Practiced by 82% of Best in Class enterprises *.)

•Meeting Exchange delivers scalable audio conferencing and up to 6 port ad hoc video capabilities, seamless switching to large group video conference.

•Integration between leading Polycom video technology and Communication Manager delivers scalability (1,000 concurrent video calls) and Enterprise class call control capabilities applied to video (powerful authentication, bandwidth management, ad hoc conferencing)

•With one-X Communicator R 1.0, video collaboration is as easy as making a phone call. Unified audio/video features include: transfer, forward, six-party conference, hold, mute and call coverage

•Expanding capabilities in Q3

• Manage content with Video recording and streaming, for point-to-point and multi-point calls

• Extend video beyond the enterprise to remote executives, partners, customers and branches with NAT/FW traversal appliance

Video in Q4 FY 09• one-X Communicator SIP

• Retail Video Kiosk solution for in-store customer support

• Further integration with CM NG in areas of user experience such as addition of Wide band audio, one touch access to conferencing and SIP Video support.

*Aberdeen Group. ‘Being in 2 Places at Once’, Dec. 2008*Aberdeen Group. ‘Being in 2 Places at Once’, Dec. 2008

Video conferencing within Unified

Communications• Special Olympics utilizes

One-X Communicator over 7 venues

• A major consulting firm saves $1M per month in travel by using Avaya video

• Over 16,000 group video endpoints sold by Avaya

UCS FY09: Target Focus & Proof Points

Enable businesses to do more while lowering costs– Increase user productivity with common presence (Intelligent Presence Server). Gartner reports 1st call access is 90%+ with presence vs 33% without.

• Across one-X access applications• Within combined MS & Avaya environments

– Reduce operating and travel costs with Meeting Exchange, Avaya Video Telephony • Bring conferencing in-house with scalable, easy-to-use tools. Our experience shows that the average customer sees

ROI in 6 mos. when deploying audio conferencing internally vs. using external services.• Use video to facilitate workforce collaboration (available in UC ROI tool Mar)

– Show value of the end-to-end Avaya UC portfolio by enabling end-user capability via Modular Messaging and other one-X portfolio elements through UC All Inclusive included with CM Enterprise Edition and for value price of $50 per users of Standard Edition.

Add value with new capabilities while leveraging existing investments– Core communications packaged for scalable, consolidated and easier-to-manage deployments in Communications

Manager “Next Generation” (CM NG)– Increased scalability with smaller footprint / lower energy requirements in CM NG, Modular Message, and Branch– Collaboration tools that integrate into IBM & MS environments including IPS, MX, MM– Messaging enhancements for large, multi-site customers in Modular Messaging – Cost effective, survivable very-small-branch solutions based on the Survivable Intelligent Edge solution

Make products easy to sell, buy & to use

TCOCustomer

Agility

CONFIDENTIAL © 2009 Avaya Inc. All rights reserved. 33

Avaya Aura™ Naming Usage

Full proper name for standalone or initial use where context is not already established

Follow-on and common usage when context has been established. Unless shown, “Avaya” cannot be a prefix here.

Abbrev. – only to be used in PP / diagrams

Avaya Aura™ Avaya Aura™ none

Avaya Aura™ Communication Manager Communication Manager CM

Avaya Aura™ Session Manager Session Manager SM

Avaya Aura™ SIP Enablement Services SIP Enablement Services SES

Avaya Aura™ Communication Manager Messaging CM Messaging CMM

Avaya Aura™ Presence Services Presence Services PS

Avaya Aura™ Application Enablement Services Application Enablement Services AES

Avaya Aura™ System Manager System Manager SMGR

Avaya Aura™ Media Services (not being announced in March) Media Services

Avaya Aura™ System Platform (not being announced in March) System Platform

Other related solutions

Avaya one-X® Avaya one-X® (“one-X” alone not allowed) none

Avaya one-X® Portal (etc for other family components) one-X Portal none

Avaya Integrated Management

Site Administration (etc for other family components) Site Administration SA

© 2009 Avaya Inc. All rights reserved. 34

thank you

Jojo Abundancia

jabun@avaya.com