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Introduction to Industrial ServiceBusiness
Industrial Business 2015 / Juha Aaltonen
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Dr. Vesa Salminen 2014
Business Strategy Planningand Implementation
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Industrial Service Business
Industrial service business covers the strategic
movement from being a pure manufacturer of
capital goods to a provider of innovative
combinations of product and services
Moving from being a product manufacturer to
total service provider
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(Fisher, Gebauer, Fleisch 2013)
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Industrial Service Business
Services are more profitable than products
IBS Goals -> - Improving the quality of customerrelationship
- Value and Business Partnership
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Dr. Vesa Salminen 2014
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Dr. Vesa Salminen 2014
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Dr. Vesa Salminen 2014
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Selected industrial service business
terminology
Service Product
Solution
Industrial service business
Aftermarket business
Lifecycle business
Lifecycle concept Lifecycle innovation
Spares & wares
On request services
As agreed upon services
Availability services
Performance services Business outcome creation services
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Efficiency< > Profitability
Continuous Optimization and Search for
Balance during the Life Cycle of Customer
Process and Application
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Service excellence?
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Solution?
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Hassinen P. Kone Oyj
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