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Introduction to Industrial ServiceBusiness

Industrial Business 2015 / Juha Aaltonen

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Dr. Vesa Salminen 2014

Business Strategy Planningand Implementation

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Industrial Service Business

Industrial service business covers the strategic

movement from being a pure manufacturer of

capital goods to a provider of innovative

combinations of product and services

Moving from being a product manufacturer to

total service provider

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(Fisher, Gebauer, Fleisch 2013)

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Industrial Service Business

Services are more profitable than products

IBS Goals -> - Improving the quality of customerrelationship

- Value and Business Partnership

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Dr. Vesa Salminen 2014

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Dr. Vesa Salminen 2014

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Selected industrial service business

terminology

Service Product

Solution

Industrial service business

Aftermarket business

Lifecycle business

Lifecycle concept Lifecycle innovation

Spares & wares

On request services

As agreed upon services

Availability services

Performance services Business outcome creation services

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Efficiency< > Profitability

Continuous Optimization and Search for

Balance during the Life Cycle of Customer

Process and Application

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Service excellence?

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Solution?

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Hassinen P. Kone Oyj

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THANK YOU!

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