Claims Consultancy Services
At Fitz & Co, we strive to deliver a leading claims consultancy
service that is second to none in the marketplace. We pride
ourselves on tailoring support to suit our clients’ individual
needs and level of claims sophistication, from those who
have a team of in-house claims professionals to others with
no internal claims resource. We help our clients proactively
manage their claims portfolio and reduce overall costs.
Fitz & Co provide specialist liability claims consultancy services aimed at reducing clients’
Total Cost of Risk (TCOR). We help clients improve outcomes on large or complex losses or
where they have high numbers of lower value claims. This improves the bottom line for
self insured entities, and premiums reduce for ground-up policyholders. We help clients
create best in class efficient and workable cradle to grave claims processes and improve
their ability to defend claims across all liability classes. We also provide a range of
services tailored to improve loss prevention strategies.
The main classes we cover include Employers Liability (EL), Public Liability (PL),
Professional Indemnity (PI) , Products Liability and Motor.
Total Cost of Risk (TCOR) reduction methodologies
Attritional claims portfolio management
Technical high value and complex loss support – evaluation of evidence, review of
legal and policy liability, quantum/reserving, engagement with experts, lawyers,
Counsel, insurers, clients at all levels, strategy input, meetings, written reports/
correspondence
Claims Investigation and handling services—site visits, desktop investigations, cradle
to grave claims handling, MOJ portal management
Technical claims auditing – technical and process review of insurers/claims handlers/
solicitors/Third Party Administrator (TPA). Detailed reporting and analysis,
benchmarking performance, identifying and managing strategies to reduce claims
leakage, enhancing communication protocols, claims supply chain management,
claims relationship management
Claims defensibility – analysis and provision of risk improvement strategies via
generic/specific reviews, technical output reports, remedial recommendations and
implementation e.g. training, process and documentation improvements
Claims handler/TPA selection processes - evaluation of client needs, strategic
management of tender documentation and processes, selection, appointment and
implementation of new TPA to include run-off claims management
Loss scenario modelling and policy stress testing – policy and contractual analysis,
limits/wording review
Disease claims consultancy—uninsured periods, policy disputes, handling
Claims projects — ad hoc projects requiring significant claims expertise
Expert Witness
Knowledge sharing and training –provision of specialist advice and training
The following are examples of our key areas of expertise:
Case Studies
Claims defensibility review and follow up for clients who took over local authority
highways maintenance contracts, leading to increased denial rates and savings of over
£300,000 per year
TPA/claims handler review including the formulation of tender documentation,
managing the process, appointment and overseeing the seamless transition of 750
EL/PL claims from the incumbent to the new provider
EL/PL/Motor audits undertaken annually for a major construction company and
logistics company to benchmark claims performance, reduce claims leakage and
improve claims defensibility
Disease claims support to a client with significant uninsured exposures – including
technical input on high value mesothelioma/asbestos losses, attritional Noise Induced
Hearing loss (NIHL) claims and the impact of Transfer of Undertakings (Protection of
Employment) Regulations (TUPE).
Large/complex loss support to a self-insured client whose subcontractor was ren-
dered paraplegic in a fall from height. Included attendance at conferences with Coun-
sel and a Joint Settlement Meeting (JSM) where the case settled with a £1m contribu-
tion.
Whatever your claims issues and needs, we are
here to provide you with cost effective and
professional support and advice.
Contact Jon Fitzsimons via e-mail at
[email protected] or give him a call on
0207 5583240