Making Analytics Work For You Introduction to Google Analytics
Search Smart Marketing • Mission
▫ Deliver superior client service and results by effectively integrating strategy, project management, client service and technology.
• Search Engine Optimization (SEO)
• Paid Search Advertising
• Local Search Optimization
• Social Media Marketing • Review Monitoring & Management
• Mobile Advertising & SEO
• Video Optimization • Display/Banner Planning & Placement
Kate Hamilton-Miller
• Graphic Designer
• Started Digital Marketing, 2004
• Joined Search Smart in 2008
• Certifications ▫ Google ▫ Bing ▫ Social Media
• Memberships
▫ SEMPO ▫ National Association of Professional
Women (NAPW) ▫ Women Centric
What Is Analytics?
• Definition
▫ Analytics is the discovery and communication of meaningful patterns in data
▫ Web analytics is the measurement, collection, analysis and reporting of internet data for purposes of understanding and optimizing web usage
Source: Wikipedia
Types of Analytics
• Onsite ▫ Visitors ▫ # of Pages Viewed ▫ Time on Site ▫ Popular Content ▫ Common Exit Pages ▫ Actions Completed
• Offsite ▫ Potential customer pool (search opportunity) ▫ Share of Voice (visibility) ▫ Commentary (reviews, social engagement)
Google Analytics 101
• Terminology
• Proper Set-up
• Top 5 Reports
• Turning Findings into Actions
• Recent Additions
Analytics Lingo
• Tracking Code
▫ JavaScript placed on each page of your site
• Tracking URL
▫ Web Address of the page on your site you want to direct visitors to + relevant marketing info
• Campaign
▫ Marketing initiative; Email Blast; Paid Search Ads
Google Analytics Setup
• Free account ▫ www.google.com/analytics
• Link to AdWords
▫ Adwords.Google.com
• Webmaster Tools Integration ▫ www.google.com/webmasters/tools
• Define Goals and Conversion Funnels
USE THE SAME LOGIN
ACROSS ALL
GOOGLE PRODUCTS
Analytics Tracking – Tag Everything!
• What ▫ Pay-Per-Click (CPC) ▫ Email ▫ Social Buttons, Posts ▫ Display
• How ▫ AdWords Auto-Tagging
▫ Tracking URL Generator
SEARCH: Google Analytics Tracking URL Builder
http://support.google.com/analytics/answer/1033867?hl=en
AdWords Auto-Tagging • Login to AdWords
• My Account > Preferences
• Edit, Check Destination URL Auto-Tagging
• Save Changes
AdWords Auto-Tagging
Reviewing Your Data – Report #1
Report #1 – Audience Overview
• Derive Meaning ▫ Compare Month1 vs. Month2
▫ Have visits increased? Decreased? Remained flat?
▫ Major shifts in bounce rate or new visitors?
• Take Action
▫ Are you aware of any recent changes in: Marketing activities PR coverage Offline events
▫ Move onto Traffic Sources to determine cause of
increase or decrease in visits
Report #2 – Traffic Sources
• What sites are delivering visitors to your website?
• Traffic Source Types ▫ Direct to Site ▫ Organic Search ▫ Paid Search ▫ Referral
• Filter by Traffic Source type for consolidated data
• Referral sources include Social Media, PR & Blogs
Reviewing Your Data – Report #2
Reviewing Your Data – Report #3
Report #3 – Popular Site Content
• Derive Meaning ▫ What pages of your site are visitors drawn to? ▫ What pages do people visit, then immediately leave
your site?
• Take Action ▫ Popular Content
Create more content of a similar nature
Send relevant paid search traffic here
▫ High Bounce Rate Revise the text on the page
Misleading keywords?
Try a new layout
Reviewing Your Data – Report #4
Report #4 – Visitor Information
• Derive Meaning ▫ Where are most of your visitors located? ▫ Do they fall within your area of service?
• Take Action ▫ Increase advertising or sales activity in low
volume/high response areas
▫ Review paid search targeting settings if traffic is coming from outside of your service area
▫ Remove any geographic references to areas you do not serve that are mentioned on the website
Report #5 – Goal Conversions
• Online Purchase
▫ ecommerce transaction
• Micro-Conversion
▫ Visits to Contact Us
• Contact Actions
▫ Form Submission
▫ Newsletter Sign-up
• Downloads
▫ White Paper
▫ Brochure
• Site Engagement
▫ Pages per visits
▫ Time on site
• Social Engagement
▫ Blog comment
Reviewing Your Data – Report #5
Reviewing Your Data – Report #5
Report #5 – Goal Conversions
• Derive Meaning ▫ What action(s) do you want people to take? ▫ Define GA Goal for that page URL
• Take Action ▫ Are your marketing efforts generating the desired
action(s)?
▫ Which efforts are performing best?
▫ Do under-performing campaigns have a clear call to action?
Key Takeaways
• Proper Setup Ensures Maximum Data Collection
• Don’t Get Lost in the Details > Focus on Actionable Information
• Recommended Reports ▫ Audience Overview ▫ Traffic Sources ▫ Popular Site Content ▫ Visitor Information – Geographic Location ▫ Goals/Conversion Performance
Want to Learn More?
Join Us June 19th for an in-depth review of Google Analytics
▫ Actionable Reporting
▫ Measuring Marketing Initiatives ▫ Conversion Funnels
▫ Visitor Flows ▫ Advanced Segments
▫ Multi-Channel Attribution ▫ Real-Time Events & Widgets
▫ Customized Reports
Thank You!
Kate Hamilton-Miller [email protected] @KateHMiller Additional Questions: Use #7WondersAnalytics
Search Smart Marketing
www.isearchsmart.com @iSearchSmart
Facebook.com/SearchSmartMarketing