PGi MeetAudio & Web Conferencing
Christopher A. ThomasChristopher A. Thomas
PGi Account Executive
+ Why Conference?
+ Overview of PGi
+ Audio Conferencing
+ Web Conferencing
+ Webcast
+ Account Management Tools, Security & Support
+ Roll Out
+ Questions
Agenda
Why Conference?Market Drivers
+ Need to cut operational costs without sacrificing business performance
+ Travel Reductions – Reducing Direct & Indirect associated costs.
+ Corporate Environmental Responsibility – Co2
+ Growing Adoption of worldwide broadband – 300 Million Current Users – 600 Million
estimated by 2012
+ Next Generation of employees expect and are using this technology already to communicate.
+ SaaS Model – No Infrastructure Required – Low Adoption Costs.
+ International Trade - Removed Travel Barriers – Wider Audience
+ Streamline Communications – Product Updates, Low Cost Training, Company Updates,
Sales Meetings, Kick Off Events, Remote Staff Better Connected
+ Skill Spread – Skilled workers can be utilised more often.
Overview of PGi
Performance & Stability
+ $624 million revenue
+ 11.5% growth in revenue
+ 13% growth in operating income
+ 18.8% growth in net income
+ NYSE listed (PGi)
+ 25% increase in EPS
+ Our services improve productivity
+ Our services improve profit
+ PGi are growing despite the economic crisis
Experience
+ Operations in 26 countries
+ 20+ years conferencing experience
+ 4.2 billion audio conferencing minutes pa
+ 10 billion communication events pa
+ 50,000+ customers
+ 95% of the Fortune 500 are clients
+ 75% of the FTSE 100 are clients
+ Emerging markets experience (China, India, Russia)
+ 20 global data-centers
+ Global sales & service partners
+ Major telecoms/network integration partners
Global, Global, Robust, Reliable, Robust, Reliable, Secure …Secure …
Overview of PGiGlobal Locations
Overview of PGiNorthern Region Key Wins 2009
+ NHS Lothian
+ RBS
+ Cairn Energy
+ HBOS
+ BAM Construction
+ STV Group plc
+ Marathon Oil
+ The Scottish Government
+ University of Glasgow
+ Vion Food Group (GCFG)
Overview of PGiGlobal Partners
+ Orange Business Services
+ TATA Communications
+ IBM
+ Procter & Gamble
+ Symantec
+ Citigroup
+ Goldman Sachs
+ SAP
©2009 PGi
Audio Conferencing
Fully AutomatedFully Automated AttendedAttended
ConferenceConferenceSizeSize
Audio ConferencingSolution Offering
©2009 PGi
Audio Conferencing Attended Services
PremiereCall Auditorium• Ease of access• Dedicated support• Cost-effective
Large Events / Quick Call Entry
Large Events / Fully Attended Service Team
PremiereCall Connection• Personal attention of a live operator before the call• Complete confidentiality during the call• Sophisticated high-touch conference
Smaller Events / Fully Attended Service
PremiereCall Event• Dedicated reservations and operations team Event Manager• Extensive features and enhanced services• Ultimate high-touch event
Audio ConferencingDial In Access
42 Countries have Local Dial In Access Numbers
56 Countries have FreephoneDial In Access Numbers
©2009 PGi
Audio Conference Call Types
*0 - Reach Private Operator
*91 - Participant Count
*92 - Roll Call List
*93 - Disconnect All Participant Lines
*94 - Lock /Unlock Conferences
*95 - Dial Out
*96 - Mute All Participants
*97 - Unmute All Participants
*21 - Activate Sub-Conferencing
*22 - Initiate Record and Playback
*31 - Activate/Deactivate Conference Security Code
*32 – Record Personal Meeting Room Greeting
Audio ConferencingModerator In Call Star Controls
©2009 PGi
Audio Conference Call Types
Audio ConferencingParticipant In Call Star Controls
*0 - Reach Private Operator
*6 - Mute/Unmute Line
*4 - Increase Conference Volume
*7 - Decrease Conference Volume
*5 - Increase Voice Volume
*8 - Decrease Voice Volume
Audio Conferencing Online Audio Controls Interface
©2009 PGi
Web Conferencing
©2009 PGi
PGiMeet Contingency
• ChoicePGi provides the most comprehensive selection of integrated web conferencing
solutions from a single source provider.
One bill One contract One dedicated account team One integrated training program for audio and web One single support point for audio and web Flexible pricing options: minute, seats, named user, rooms
• Service PGi provides an integrated delivery service to support web conferencing including
evaluation, customisation, integration, deployment, training, and customer support
• Technology InnovationPGi provides the most advanced audio controls across a wide range of solutions
including Cisco WebEx, Adobe Acrobat Connect Pro & Microsoft Live Meeting
Web ConferencingPGi Web Strategy
Web CollaborationWeb Support Strategy
Account
Executive
ADM
Customer
Service
Product
Planning
Web
Specialists
YOU
• Provide expertise in product
evaluation
• In depth product discussions
• Integration with existing
customer IT systems
• Site customizations• New User Training
• Rollout
• Billing
• Primary Contact
• Product Evaluations, Pricing & Contracts
• Account Management & Support
• 24/7 customer support
• Dedicated Technical
support team for Audio & Web
• Microsite orders
• Coordination with web
partner support
Web ConferencingPlatforms
• Market Leader in Web CollaborationMarket Leader in Web Collaboration• Application specific solution options (Meeting Center, TrainingApplication specific solution options (Meeting Center, Training Center, Support Center, Event Center).Center, Support Center, Event Center).• Best support for all IT systems: Windows, Mac, Linux, Solaris.Best support for all IT systems: Windows, Mac, Linux, Solaris.
• One size fits all approach, one multipurpose version.One size fits all approach, one multipurpose version.• Perfect for “Microsoft Shops” – already have Windows, Office,Perfect for “Microsoft Shops” – already have Windows, Office, Exchange/Outlook, Live Communication Server/Communicator.Exchange/Outlook, Live Communication Server/Communicator.
• Powered by Flash technology. No client download. Powered by Flash technology. No client download. • Highly flexible and customisable user interface.Highly flexible and customisable user interface.• Set up to specialise in Multi Media applications and custom applicationsSet up to specialise in Multi Media applications and custom applications• Hosted and On-Premise Server options.Hosted and On-Premise Server options.
Adobe Acrobat Connect Pro
MicrosoftLive Meeting
Cisco WebEx
Overview • Company unique web URL
(e.g. company.emea.acrobat.com)• Flash based, no download required• Customizable user interface• Permanent room URLs• Video streaming
• Company unique web URL (e.g.
www.livemeeting.com/cc/acme)• Branding
Max nr of participants: • Live Meeting Standard 250•Live Meeting Pro 1250
• Company unique web URL (e.g. acme.webex.com)• Branding• Admin access
Audio Service Supported
(max audio & web participants)
ReadyConference (48)
GlobalMeeting (48)
ReadyConference (48)
GlobalMeeting (48)
ReadyConference (48)
GlobalMeeting (48)
Web Pricing Options • Named User• Shared Seats• Seminar Room
• Named User• Committed minutes
• Named User• Seats• Committed Minutes
Features
PowerPoint Sharing
Desktop & App Sharing
Q&A & Polling & Text Chat
Recording (Audio & Web)
Audio Host Controls
Video streaming Webcam, Recorded Video Webcam, Recorded Video
Roundtable
Webcam, Recorded Video
Outlook Integration
Lotus Notes Integration
Java / Active-X / Flash Required Flash Active-X Active-X or Java (if against company policy, use Temporary File Solution)
No Client Download - with web console - with web console
Hosted / On Premise Hosted / On Premise Hosted Hosted
IT Platform Support Windows, Mac, Solaris, Linux Windows, Solaris Windows, Mac, Solaris, Linux, HP-UX, AIX
Live Help (text chat)
No. International Languages 12 14 12
*0 Premiere Customer Support
Web ConferencingIntegrated Audio
+ PGi Automated Audio Conferencing accounts integrate with all web conferencing platforms.
+ Audio details are integrated into invitations sent to participants to join web meetings
+ Audio details are displayed on screen when first joining the web meeting.
+ Participants can join by sessions by either dial-in or dial out.
+ Audio Integration enables full recording of web meetings; records both visual and audio on one file.
Web CollaborationIntegrated Audio
Dial-in (All Web Platforms)
+ The dial-in numbers will appear in a pop up window when each individual joins the call
+ Participants will only see the Participant Code
+ The Moderator (Host) will see both codes
+ The Attendee ID can be used to merge the audio and web lines*
Dial-out (All Web Platforms)
+ When you join the web meeting a window pops up asking you to enter your phone number
+ The console/bridge dials out and connects you to the audio conference call
+ Dial-out rates apply to use this feature
Webcast
WebcastWhat is a Webcast?
+ A Webcast is a broadcast over the Internet
+ Webcast uses streaming media technology.
+ It can be distributed either live or on demand for:
Investor relations events
Company-wide addresses
Town hall meetings
Educational programs
Training and web seminars
Product launches
Public Relations
+ It takes a single content source and distributes it to many simultaneous listeners/viewers
+ It allows people to easily and efficiently deliver powerful messages to thousands of people right from their desktop.
+ We combine PGi Meet Webcast with our operator assisted services and we assist companies to host online events allowing them to communicate globally online
Webcast Options
Premium Options
+ Custom Branding + Audio or Video CD or Podcast+ Automated Registration + Multi-Event Registration+ Media Campaign Tracking + Custom Registration + Event Security/Domain Blocking + Flash Clips + Event Survey
Video with Slides
Audio with SlidesFormat Options
+ Audio Webcast (with or without Slides)+ Video Webcast (with or without Slides)+ On-Demand Video
WebcastVideo Production
Video Production is required to capture video
for future playback or for live broadcasting
Video Production is available via:
Studios:
Complete set-up; Studios are fully equipped
with transmission, crew and equipment
On-site:
A Production of crew and equipment is
arranged to film at a chosen venue.
+ No need for additional downloads
+ Present any type of content, from PowerPoint to a PDF
+ Easily control how your viewers interact with live or pre-recorded presentations.
+ PC with Windows Media or RealPlayer can watch
WebcastInterface
WebcastProcess Timeline
Registration Page Lobby Page Webcast ArchiveWebcast Console
Confirmation Email Reminder Email Follow-up Email
Step 1
Building Webcast
Step 2
Running Webcast
Step 3
After Webcast
Account Management Tools Security & Support
• Personalised & Branded Online Conferencing Hub (Accessible via Web Browser)
• Provides transparency and control of accounts
• Ability to activate/deactivate/reassign user conferencing accounts at no charge.
• Ability to create Temporary/Project specific conference user accounts if required.
• Reporting Available across all accounts
Account Management ToolsConferencing Hubhttp://yourcompany.eupgi.com
+ Available 24/7 365 days.+ Updated on a 48 hour basis.+ Full Reporting - minutes used by company, user,
cost code and call participants.+ Call Details Explained – Dial In Bands, Participant
Numbers, Durations Connected and cost breakdown.
+ Download Paper Version of Bill / Invoice+ Export data to Excel .csv format.+ Ability to pay bills via online system+ Log in via Web Browser from PGi website
+ Available 24/7 365 days.+ Updated on a 48 hour basis.+ Full Reporting - minutes used by company, user,
cost code and call participants.+ Call Details Explained – Dial In Bands, Participant
Numbers, Durations Connected and cost breakdown.
+ Download Paper Version of Bill / Invoice+ Export data to Excel .csv format.+ Ability to pay bills via online system+ Log in via Web Browser from PGi website
Account Management ToolsOnline Billing Platform
• Network Security• VeriSign
• Audio & Collaboration• Microsoft (LiveMeeting)
• Cisco (WebEx)
• Adobe (Breeze)
• Carriers• BT
• C&W
• Colt
• Verizon
• Worldwide
• TDC Song
• Orange
• Digicell
• Eircom
• Netia
+ PGi only use Tier 1 Carriers for audio traffic.
+ Global Conferencing Bridges only run to maximum 80% capacity. Should a bridge go down we roll automatically to another bridge.
+ Emergency back-up procedures ensure continuity of business across multiple regional locations.
+ Data Centres are constantly monitored, outfitted with specialised cooling systems and power back-up systems.
+ Our security measures are second to none, we can provide more information on this if required.
+ PGi can provide a SLA minimum access availability of 99.95% per month as confirmed and agreed in our T&Cs.
Security & Contingency
PGi Support
+ 24/7 365 Global Customer Service & Support via Online Chat, Email and Telephone
+ Telephone available via *0 and on International Toll Free Numbers
+ 3-Tierd Support – Audio & Web, Escalated & Technical
+ Customer Service Call response times are on average less than 13 seconds.
+ Average experience of customer service support staff is 7+ years
+ Key Metrics targets are a minimum of 96% Quality and 100% service level commitments
+ EMEIA Languages supported – English, French, German, Norwegian & Italian
+ Dedicated Event Managers and Event Team for Attended Services and Webcast
+ PGi Account Executive remains as your account manager and direct point of contact.
+ Rollout and Implementation Support – Technical/Infrastructure, Marketing Support, User Training, Group Webinars and On Site-Awareness Days.
+ Custom support and roll out requirements are catered for.
Roll Out
Roll Out
• Contract Paperwork signed and issue new user spreadsheet
• On receipt of new user spreadsheet we set up accounts and email each person with their account details within 48 hours.
Accounts are now live and ready to use
• Individual Welcome Packs with plastic Wallet Cards arrive in post to every user within 7-10 working days.
+ Account Development Manager follow up call with each new user set up to ensure receipt of account information and to book in training session on audio and/or web.
+ Conferencing Sign Up Web Page
+ Audio & Web Training Sessions (all platforms)
+ Email Announcement & Marketing Support –To announce introduction or changeover of conferencing services.
+ Quarterly Service And Cost Review Meetings
+ On Site Awareness Days – The PGi Road show & Marketing Support
+ Future Accounts Setup by Account Executive rather than via Conferencing Hub
Roll OutAdditional Options