SIP APP FEST — Zultys
Patrick Ferriter
Director of Product Marketing
Zultys Technologies
Media Exchanges
• MX250 and MX1200• Dedicated DSP and processing
resources• Real time Linux OS• Ideal platform for SIP based
applications
MXIE
• Supported operating systems– Windows 2000– Windows XP
• Presence• Instant Messaging• Chat• 3rd party call control
Buddies
• Appear on right hand column
• Select from MX corporate address book
• You can– see their presence– drag and drop to
make a call– initiate IM or chat
Presence options• Set to automatically change
– with PC activity– with phone activity
• Select those who can– view your presence
Call handling rules
• Rules based on– presence– time of day– caller id– …
Rule management
• Rules executed sequentially
• Enable and disable rules
• Move rules up and down in priority
Operators using presence
• Operators– see presence of everyone
in the enterprise– much more useful than
legacy BLF
• Intelligent call routing– to secretary if in a meeting– to voice mail if busy
• Callers– have a professional
impression of the company
IM and Chat
• Reduces cost– phone calls
• Saves time– see presence– send IM– get immediate response
• Operators– IM to see if user can take
a call
Call logging
• MXIE call log– integrated with MX
CDR database
• Log into MXIE anywhere– call log accessible
• Click to initiate a call back
Use any SIP device
MXIE and 3rd party call control
• MXIE– binds to a specific phone– association created in MX– can initiate and control calls
• Call status indications– on phone– on MXIE
Basic CRM integration
• MXIE has TAPI support– used to make and receive calls– screen pops
• Compatible with – Outlook– Goldmine– Maximizer– ACT! – …
SIP Phones
• ZIP 2 – all SIP call functions
• ZIP 4x4– all SIP call functions– SIP based instant messaging– Encrypted calls initiated using SIP
ZIP 4x4 IM Notification
ZIP 4x4 IM Review
ZIP4x4 Encryption• Encryption is standard feature
– secure internal or external conversations
• 128 bit AES encryption– increases bandwidth requirement by 2%
• 4 extra bytes on 172 byte packet– Negligible time to encrypt or decrypt– adds 100 µs to packet delay
• Visible indication on LED when encryption is on
ZIP 4x4 Encrypted call
Total Management
• Windows based management– of all aspects of the system– add users in seconds
Device Management
• SIP based device management– software updates– configuration updates– NOTIFY
