Post on 10-Feb-2016
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transcript
SEM
9.01 Summarize factors of interpersonal
relationships
Concept of human relations and importance to SEM
Human relations •Involves getting along with
othersTeamwork•People working together to
achieve common goal
Personal traits necessary to enhance interpersonal
relations1. Friendliness
Getting along with others2. Courtesy
Having good manners and polite demeanor
Personal traits necessary to enhance interpersonal
relations3. Ethical behavior
– Demonstrating honesty, integrity and fairness
4. Creativity– Using ones imagination to be
original and inventive
5. Initiative– Being self-motivated to start
a task without being asked6. Responsibility
– Being accountable for ones own actions and resulting consequences
Personal traits necessary to enhance interpersonal
relations
7. Attitude– Disposition towards people
and situation8. Self-control
– Ability to slow anger and behave in disciplined way, not impulsive
Personal traits necessary to enhance interpersonal
relations
9. Self-awareness– Knowing ones strengths and
weaknesses10.Willingness to change
– Adjusting to criticism or changes in environment
Personal traits necessary to enhance interpersonal
relations
11.Self-esteem– Self-respect or valuing ones
personal worth12.Empathy
– Understanding another person’s situation or feelings
Personal traits necessary to enhance interpersonal
relations
13.Assertiveness– Having the confidence to
stand up for beliefs, ideas or rights
14.Time management– Budgeting time and respecting
deadlines
Personal traits necessary to enhance interpersonal
relations
15.Goal setting– Planning for the future
Personal traits necessary to enhance interpersonal
relations
Student ResponseStudents will be given a simple topic and at least three interpersonal skills for their group.
•Using the information from the section they will create a scenario in which they use the interpersonal skills they were assigned.
– Incorrect use of incorrect interpersonal skills– Correct use of incorrect interpersonal skills
Factors to successful teamwork
1. Train employees• Each new employee must
know how to do the task• Existing employees need
continuous education and training to improve knowledge, skills and efficiency
Factors to successful teamwork
2. Establish goals• Company should plan how it
will accomplish goals and objectives
• All team members should be committed to reaching company’s goals and objectives
Factors to successful teamwork
3. Delegate responsibility • Assign roles and duties• Make agreements for
commitment to quality of work
Factors to successful teamwork
4. Evaluate performance• Evaluate individual
employee performance• Evaluate whether or not
company goals and objectives are attain
Factors to successful teamwork
5. Communicate• Management should
promote open and effective channels of communication
• Listening to customers may result in new products or better customer service and satisfaction