Agenda

• Who are our customers?

• Business requirement with property management?

• Existing scenario … spread sheet on Excel – service issues

• Property Users not compared to a plant with planners

• Design phase / understanding business issues & requirements

• The solution … use of C3 notification … won impact award

• Customised solution using standard SAP

• Multiple incidents on items … items tab & general task tab

• Use of objects & object tasks

• Customised reports

Who is the city ofCape Town?

24 562employees

15 000SAP users

7 000PM users

Over 50different

business units

Who are our customers? Who do we support?

By DeptMore complex with business specific solutions

Property Management

The existing scenario managing by Excel

The existing scenario managing by Excel

The existing scenario managing by Excel

C3 customer service requests are performance monitored

Property management functional location structure

City SAP technical objects

Functional locations…

2 945 714

Equipment …

3 840 701

Property management FLOCS…

9 380

Property functional locations linked to rental units

Master data is all important - catalogue profile - BDG

Standard ‘C3’ notification works on complaint codesCan get busy - see full profile is open

Object part list is huge!

Task selection is also huge!

Typical C3 notificationEverything works from the MD

Config settingsHow catalogue profile is set up

Catalogue ‘BDG’ from FLOCRestricts only property complaints

Also nowObjects parts restricted to building

Tasks now also restricted to property

High level task is then processed

In this scenario3 objects are affected

A level lowerTasks captured individually per object – here tasks “Actions” relating to the geyser

2nd item is highlighted - ceilings

Ceiling tasks “Actions” are now captured

Lastly in this scenario - floors

Here flooring is tasked to be done in the next fiscal year

On the main task tabHigh level overview is seen

Reporting using the customised ZPM08 report

Full report on ZPM08

Thank you

Extra Elements to use where needed

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