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Copyright © 2005 Prentice-Hall
Chapter 1Chapter 1Management Skills and Management Skills and Managerial EffectivenessManagerial Effectiveness
Management: A Skills Approach, 2/eManagement: A Skills Approach, 2/e by Phillip L. Hunsakerby Phillip L. Hunsaker
Copyright © 2005 Prentice-Hall
Copyright © 2005 Prentice-Hall
Learning ObjectivesLearning Objectives
• Understand the Nature of Management
• Explain Why Skills Are Critical to Management Success
• Describe What Skills Are Critical to Management Success
• Identify How This Book Will Help You Develop Your Skills
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Copyright © 2005 Prentice-Hall
• Managers
Oversee activities of other people to accomplish organizational goals
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Management FunctionsManagement Functions
Planning
Organizing
Leading
Controlling
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Why Learn Management Skills?Why Learn Management Skills?
• Understanding concepts is not enough.
• Need to be able to act appropriately
• Must be able to do what is required to get others to behave as required
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The Importance of The Importance of Management SkillsManagement Skills
• Need both understanding and skills to manage effectively
• Behavioral skills learned through practice and experience
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General Management SkillsGeneral Management Skills
• Conceptual
• Interpersonal
• Technical
• Political
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General Managerial SkillsGeneral Managerial Skills
• Conceptual skills – refer to the mental ability to analyze and diagnose complex situations
• Interpersonal skills – ability to understand and motivate other people
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• Technical skills – ability to apply specialized knowledge or expertise
• Political skills – ability to build a power base and establish the right connections
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Specific Managerial SkillsSpecific Managerial Skills
• Controlling the Organization’s Environment and Its Resources
• Organizing and Coordinating
• Handling Information
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Specific Managerial SkillsSpecific Managerial Skills
• Providing for Growth and Development
• Motivating Employees and Handling Conflicts
• Strategic Problem Solving
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Skills Required forSkills Required forManagerial CompetenceManagerial Competence
• Self-Awareness Skills• Knowing Yourself• Developing Yourself• Self-Directed Career
Planning
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Required Skills forRequired Skills forManagerial CompetenceManagerial Competence
• General Integrative Skills: applicable in all managerial activities• Interpersonal Communicating • Valuing Diversity• Developing Ethical Guideposts• Managing Time and Stress
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Required Skills forRequired Skills forManagerial CompetenceManagerial Competence
• Planning and Control Skills• Planning and Goal Setting• Evaluating Performance• Creative Problem Solving• Managing Conflict
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Designing Work
Creating High-performance
Teams
Selecting and Developing People
Diagnosing and Modifying
Organizational Culture
Organizing SkillsOrganizing Skills
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LeadingLeading
Leadership is the process of providing direction, energizing others, and obtaining their voluntary commitment to the leader’s vision.
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Required Skills for Managerial Required Skills for Managerial Competence Competence
• Leading Skills• Building Power
Bases• Managing Change• Developing
People
• Motivating Others
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The Learning of SkillsThe Learning of Skills
• How can interpersonal skills be taught?• Provide Conceptual and Behavioral
Understanding• Give Practice• Provide Feedback• Continual Use
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Experiential Learning ModelExperiential Learning Model
Concrete Experience
Testing Implicationsof Concepts in New
Situations
Observations andReflections
Formation of AbstractConcepts and Generalizations
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TIMS LEARNING MODELTIMS LEARNING MODEL
1. Self-assessment
2. Learn Skill Concepts
3. Check Concept Learning: Quiz
4. Identify Skill Behaviors: Checklist
5. Modeling Skill in a Demonstration Exercise
6. Practice the Skill in Group Exercises
7. Assess Skill Competency: Summary Checklist
8. Questions to Assist Application of the Skill
9. Exercises to Reinforce Skill Application
10. Action Planning for Continued Skill Development
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Some Guidelines forSome Guidelines forEffective Skill PerformanceEffective Skill Performance
• Be prepared: plan how to achieve goals
• Listen to understand and build respect
• Ask instead of tell: use questions to respect freedom of choice
• Be affirmative: be positive
• Be honest and up-front
• Be assertive: say what you
expect with respect