Copyright © 2010 Hamilton Relay. All rights reserved. Lisa Furr – Account Manager Tearra Donovan...

transcript

Lisa Furr – Account Manager

Tearra Donovan – Outreach Coordinator

Relay Nevada

TRS Call Traffic Report

Nevada TRS Average Answer Speed 2014 – 2015 Contract YTD

0.4 0.4 0.4 0.30.5

0.81 0.9 0.8

Nevada TRS Percent Answered Within 10 Seconds

2014 – 2015 Contract YTD

96 96 96 96 9695 95

Nevada TRS Completed Outbound Calls by Jurisdiction

Nevada TRS Workload by Inbound Call Method

Nevada TRS Total Completed Calls 2014 – 2015 Contract YTD

Nevada TRS Total Session Minutes 2014 – 2015 Contract YTD

CapTel

Call Traffic Report

Nevada CapTel Average Answer Seconds 2014 – 2015 Contract YTD

1.21.4

1.1 1.21.4 1.5 1.6

1.2 1.2

Nevada CapTel Percent Answered Within 10 Seconds

95 9596

97 9796

9594 94

Nevada CapTel Completed Outbound Calls by Jurisdiction

Nevada CapTel Total Session Minutes 2014 – 2015 Contract YTD

As of May 2015...

1,255 CapTel phones

in use.

Updates

FCC Complaint Log •12 Month Summary of Complaints

–Includes Resolutions

•Annual Filing–To State by June 15–Submitted to FCC by July 1

2016 Outreach Plan•Develop Annual Goals•Input From CAC in October

Marketing/Outreach Briefs

Quarterly Outreach Included:13 Presentations3 Exhibits 2 Meetings 3 Networking

Quarterly Highlights Better Hearing & Speech Month and

Scholarship Ceremony Northern Nevada Veterans Resource Center Partnering for Awareness and Community

Education - Journey of Hope Seniors and Law Enforcement Together -

Senior Safety Fair Senior Services - Health & Resource Fair Spotlight Senior Services Stroke Support Groups Western Nevada College

Upcoming Events

Disabilities ConferenceHealth and Fitness ExpoMy Health and Wellness ExpoSpotlight Spectacular Expo

How can we better connect with you?

Questions?

Relay is about Connecting People

Documents