Post on 20-May-2015
transcript
Healthcare Technology
DESIGNING INTERACTIONS THAT MATTER
Steven Merahn, MD Clinovations Center for Population Health Management
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20th Century Healthcare was all about managing molecules, cells and organs….
21st Century Healthcare Is About Managing Systems:"
Human, Informational, Environmental
Dignity Authen-city Integrity Empathy Sincerity Urgency
Emo$ve Performance
Tac$cal Performance
Efficiency Consistency Availability Reliability
Responsiveness Convenience
Products and Services • Departments • Service Line • Programs • Quality Measures
Channels • Voice • Web • Mobile • Cons-tuency • Events
Products and Services Are Necessary But Not Sufficient…."
“ALL THE BEAUTIFUL SENTIMENTS IN THE WORLD WEIGH LESS THAN A SINGLE LOVELY ACTION”
James Russell Lowell