HxRefactored - Mike Lin + Mary Katica

transcript

Small but mightyexperimenting on behalf of a large organization

$53.1 billion operating revenue 9.3 million members 174,259 employees 48,701 nurses 16,942 physicians 38 hospitals 618 medical offices

Oregon

California

Washington

Colorado

Georgia

Mid-Atlantic Washington DC, Maryland, Virginia

Hawaii

Started as a team of 3, first of it’s kind experiment.

Still small, but mighty team of ten.

2003 2014

Dana: Design Research

Katherine: Architecture

Nicole: Operations

Christi: RN, Hosp Admin

Laura: Design Research

Scott: RN, Clinic Admin

Melissa: UX Design

Mary: Industrial Design

Mike: Brand Strategy

Chris: Process, IT

2003 Now

Our diverse portfolio

Hospital based innovations

Build design capabilities

Insights projects

Behavior change & Total Health

Are good at:

• Small, safe steps

• Operations

• Leveraging existing resources

• Convening

Large organizations:

Struggle with:

• Risk

• Fresh perspective

• Developing new capabilities

• Agility and speed

How we help our organization experiment:

Sometimes we need a fresh perspective on a gnarly issue.

Other times, it’s getting something real, quickly on the table.

Other times, it’s about taking the first steps so that others can take a leap.

2013 COLLABORATION INNOVATION CONSULTANCY

CARE MANAGEMENT INSTITUTE

REDWOODWorkplace Safety Insight ExhibitRedwood: Social Care & Aging Insights

Workplace Safety!Exploratorium

Designed a space to safely congregate and playfully interact with the sensitive and sometimes controversial Workplace Safety insights. Invite

InteractionEncourage Connection Inspire Exploration Celebrate

Culture

See your organizational partners as evangelists.Don’t just give them an insights doc. Give them things they need to move the organization.

Start the story telling early.

Don’t wait for the deliverable. Shifts in outlook take time.

Other times, it’s getting something real quickly on the table.

Healthy Families

Just home screen. Project Move: Resource Locator Annual Make-A-Thon

Patient Room of the Future

Project Move !Resource Locator

Build to learn and show our organization the possibilities. This pilot leverages local resources to inspire our member’s to move more.

Set time to explore

Start small to prove value

Pull don’t push

Be strategic with your discretionary time.

Take advantage of things you have complete control over.

Show, don’t tell. And involve them in the raw stuff - so that they can understand the process.

Other times, it’s about taking the first steps, so that others can take a giant leap.

Innovation Catalysts: building capabilitiesNKEplus: human-centered implementation

Designed a human-centered approach to implementing and spreading a service design concept in the hospital setting that focused on people & practice, not just the ideas.

NKEplus (Nurse Knowledge Exchange)

First hand experimentation

Shared understanding

Customization and ownership

Celebrate small successes

If you’re gonna play. Really play.

Don’t stop at your first solution.

40+ approaches and

4 key approaches

for scale.

Set the conditions.Embrace humble beginnings.

What large organizations need:

Other times, it’s getting something real, quickly on the table.

Other times, it’s about taking the first steps so that others can take a leap.

Parting Thoughts

Recognize the latent needs of the humans in a large organization.

Create pull. And create things that allow others to create pull on your behalf.

Bring joy when you “show up”

Thank you!

Mike Lin Innovation Specialist michael.c.lin@kp.org @cl459lin

Mary Katica Lead Designer mary.k.katica@kp.org

Learn more about the Innovation Consultancy at www.kpinnovation.org

HxRefactored - Mike Lin + Mary Katica

Health & Medicine